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Partner Enablement Guide


Start Here Download the Latest

Send your questions and feedback to PartnerEnablement@netapp.com

© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use ​Partner Business Enablement
Home Welcome Opportunity Channel Strategy Drive Value with Data Win with NetApp Get Started

Welcome

Leverage NetApp’s Partner Enablement Guide for your


journey to success with NetApp. This guide has been created
for our Partner Community and provides the information you
need to get off to a quick start.

This guide also serves as a launch pad into enablement content hosted on
the Partner Hub. There, you can find marketing, sales and technical
messaging and tools that enable partners to have productive, consultative
conversations with prospects and customers.

Using the clickable navigation at the top, tab through the pages within each Watch this brief video with Chris
Lamborn, Head of WW Partner
section to guide you through your journey for success with NetApp.
GTM and Programs at NetApp, as
he talks about why now is a great
time to partner with NetApp.
Drive
Channel Win With Get
Opportunity Value with
Strategy NetApp Started
Data

© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use
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Digital
Digital Transformation
Transformation Hybrid Multicloud Data Services

Digital transformation is now critical for success

Businesses must adapt and transform in new ways:


 Hybrid, multicloud
 AI/machine learning
 IoT
 DevOps, microservices, containers

…the list goes on.

Complexity or Opportunity?
Who you partner with makes all the difference.

© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use
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Digital Transformation Hybrid


Hybrid Multicloud
Multicloud Data Services

Hybrid multicloud is the new reality

69 % 81 % 91%
of enterprises use at of enterprises are of IT leaders plan
least one public and one currently pursuing to deploy hybrid
private cloud a multicloud strategy cloud

“The future of data management will consist of combinations of


multiple cloud providers and on-premises solutions or hybrids.”
Gartner

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Digital Transformation Hybrid Multicloud Data


Data Services
Services

Data services

Architect the use of public


NetApp Partners profit by cloud infrastructure services

increasing the pace of


business transformation
57% IDC research

for organizations that are


running workloads
and developing
applications in the cloud
60%
Run workloads on
some type of cloud
environment

IDC research

© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use
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Partner Ecosystem
Partner Ecosystem Priorities Alliance Value Distributor Value

NetApp partner ecosystem


Using multiple types of partners in an evolving landscape is key to success

Global Pathways Strategic GTM

World Wide Digital


Transformation Hybrid
Transformation Multi-Cloud Global Partners
Partners
Mid-Market
Regional Distributors
Channel Transformation
Partners Commercial

Distribution Alliances
Managed
Partners

Technology Partners OEM Solutions

“Enable a profitable and focused Partner ecosystem committed to driving core business growth and leading customers to the cloud & beyond”
Chris Lamborn – Head, WW Partner GTM & Programs

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Partner Ecosystem Priorities


Priorities Alliance Value Distributor Value

Balancing priorities to accelerate profitability

New Workloads

Whitespace Refresh

Application Infrastructure AI – ML -
Cloud
Modernization Foundations Analytics

Investments are prioritized to focus on partners, cloud, and new workloads


Home Welcome Opportunity Channel Strategy Drive Value with Data Win with NetApp Get Started

Partner Ecosystem Priorities Alliance Value


Alliance Value Distributor Value

Alliance value: enabling solution selling


Find alliance partners with our easy to use Partner Connect Tool
 Thousands of customers WW rely on NetApp and Brocade SAN Solutions  FlexPod and NetApp HCI, with Red Hat OpenShift, accelerates application
 The best cloud connected and optimized SAN solutions on the planet delivery.
 NetApp and Brocade Validated Architectures for Oracle, SAP, MS SQL,  NetApp & OpenShift help organizations develop, deploy, and manage container-
MongoDB, EPIC, and VMware enterprise applications based apps seamlessly across physical, virtual, and public cloud infrastructures.
 NetApp’s Ansible modules are used to automate NetApp solutions to create
 More than 175 published designs for key enterprise applications and consistency, streamline operations, and deliver resources and services faster.
databases for FlexPod customers, including FlexPod AI
 FlexPod is a platform that helps bring new capabilities in a consumable way  Modernize Business Continuity for your Data Fabric for use cases like
without the risk. FlexPod continues this role bringing GPUs, NVMe, Ransomware
and advanced hybrid cloud solutions to enterprise organizations.  Most modern, multicloud centric with key capabilities for Snap API and
StorageGRID
 Optimal for beating Cohesity
 Modernize Business Continuity for your Data Fabric for use cases like
Ransomware and specialized in Healthcare with EPIC uniqueness
 Secure HANA Core with NetApp ONTAP for SAP​
 Most complete capabilities with Data Centers, multicloud and NetApp portfolio,
 Move to hybrid cloud with NetApp Cloud Services for SAP​
great for displacing Dell/EMC
 Drive digital transformation with NetApp IoT for SAP Leonardo​
 New Scale Out Data Protection solution delivers full joint portfolios

 Modernize Business Continuity for your Data Fabric for use cases like
 Nondisruptive, high availability cloud storage solutions​ Ransomware
 NetApp portfolio powered by Intel Xeon processors​ for products like AFF/HCI  Most VMware centric and simple with broad integration with NetApp now
covering NAS
 New joint DR capabilities with Veeam Availability Orchestrator
 Accelerate insights and innovation with scalable, GPU-powered platforms
optimized for AI
 NetApp HCI helping move organization from Virtualization to VMware Private
 Build an AI pipeline with seamless data movement and full control across
Cloud and EUC/VDI
edge, core and cloud
 NetApp Cloud Volumes for VMware Cloud for AWS and ANF for Azure​
 Engage customers leveraging our rich partner ecosystem and with new FY21
 NetApp ONTAP for Enterprise Apps on a VMware Cloud Foundation
partner programs
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Partner Ecosystem Priorities Alliance Value Distributor Value


Distributor Value

Distributor value: enabling a scalable channel

Primary responsibility for Distribution Managed Partners Global Services 120+ entities
Supplied by 63 countries
Extension of our reach and effectiveness worldwide
Distributors
Repairs – Spares – EOL

Integration across multi-vendor product portfolios


E-Waste – Swing Gear – Education
Implementation – Maintenance 550+
Implementation Dedicated heads

Efficiently cultivate new partners and increase sales 200 Services


Certified
Resources
support NetApp in
distributors

Local currency credit lines


Active NetApp partner

Lower costs than vendor-direct solution delivery


4,000+ credit lines managed by
distributors

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Data Fabric
Data Fabric Hybrid Multicloud

Simplify your customers hybrid multicloud world


Build and manage their data fabric

Discover Integrate
Understand the state of data, Stitch everything together to
applications, systems and services gain control

Data Fabric
Automate Secure
Define rules so the fabric can take Simplify compliance, preserve
care of itself integrity, and control access

Protect Optimize
Backup and restore your data Monitor the state of their fabric and
quickly react

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Data
Data Fabric
Fabric Hybrid Multicloud

Manage the data fabric with the right capabilities


Discover
Analytics Analytics
NetApp Cloud Insights NetApp Active IQ®

Controls Automate Integrate Controls


NetApp Cloud Manager Project Astra
NetApp Virtual Desktop Service

Data Fabric
Data Services Data Services
NetApp Cloud Backup Protect Secure NetApp Cloud Secure
NetApp SaaS Backup Insider Threat Detection
NetApp Cloud Tiering NetApp Global File Cache
NetApp Cloud Sync

Cloud Storage On Premises


NetApp Cloud Volumes ONTAP Azure NetApp Files
Optimize NetApp Cloud Volumes Service for Google Cloud
NetApp Cloud Volumes Service for AWS

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11
Home Welcome Opportunity Channel Strategy Drive Value with Data Win with NetApp Get Started

Data Fabric Hybrid


Hybrid Multicloud
Multicloud

IT transformation requires a hybrid multicloud strategy

MULTICLOUD
PUBLIC
Freedom CLOUD

of Choice
Data Fabric
Simplicity

ON-PREMISES
Protection CLOUD

ENTERPRISE IT

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Services Drive
WhyWhy
NetApp?
NetApp? Partner Program Go-to-Market NetApp Keystone Partner Listening Rules of Engagement
Profitability

We’ve been transforming, too


Industry experts are taking note

A New NetApp Primary Cloud Technology


Is on the Rise Storage Leader Partner of the Year
Magic Quadrant for Infrastructure

© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use
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Services Drive
WhyWhy
NetApp?
NetApp? Partner Program Go-to-Market NetApp Keystone Partner Listening Rules of Engagement
Profitability

NetApp…
A KEY PLAYER IN DATA SERVICES ONLY ENTERPRISE-CLASS FILE SERVICES
FOR HYBRID CLOUD PROVIDER CERTIFIED TO RUN SAP HANA
- IDC - GOOGLE CLOUD and MICROSOFT AZURE

#1 STORAGE & DEVICE FASTEST GROWING HYPERCONVERGED


MANAGEMENT SOFTWARE SYSTEMS VENDOR
- IDC - IDC

A LEADER IN STORAGE A LEADER IN OBJECT STORAGE


FOR OPENSTACK - IDC
- OPENSTACK

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Services Drive
WhyWhy
NetApp?
NetApp? Partner Program Go-to-Market NetApp Keystone Partner Listening Rules of Engagement
Profitability

Even better together, build success through partnering


Delivering public cloud
NetApp Technology partners services to global leaders

Portfolio
End-to-end enterprise and web- 8 of top 10
banks
scale data management solutions
that meets business needs
8 of top 10
tech providers

Vision
Empowering businesses to
manage, protect, and move their
data no matter where it lives
6 of top 10
retailers

Partner-first approach
6 of top 10
healthcare companies

Investing in tools, enablement,


incentives, differentiation, and
partner-led
Product Alignment
services strategies 6 of top 10
industrial companies

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Services Drive
Why NetApp? Partner
Partner
Program
Program Go-to-Market NetApp Keystone Partner Listening Rules of Engagement
Profitability

NetApp Partner Program


NetApp is committed to empowering partners like you to increase your profitability

The NetApp® Partner Program embraces EMPOWER


a partner-first model that is simple, Comprehensive tools and resources; exceptional
consistent, and offers opportunities for education and enablement; access to an industry
rapid growth and differentiation. The leading portfolio
program provides access to a leading
portfolio of products and solutions along GROW
with sales, marketing, and technical
resources and services opportunities. Innovative business and services opportunities; lead
drive and sell NetApp products and solution in market
This profitable, easy-to-use program growth areas
provides industry-leading training and
enablement, rewards partners for growth, SUCCEED
and leads with a partner-first, An easy to use, globally consistent program and partner
noncompeting services model. systems, infrastructure and tools that put the success of
your business first

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Services Drive
Why NetApp? Partner
Partner
Program
Program Go-to-Market NetApp Keystone Partner Listening Rules of Engagement
Profitability

Partner Program benefits


Sales Tools

Sales Partner
Coverage Enablement

Incentives PartnerGear

Market Marketing Tools


Development and Communications
Funds

Services Incentive
Programs Headcount
NetApp®
Leverage these benefits today Partner Hub …and More
NetApp Unified Partner Program
Partner
Connect
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Services Drive
Why NetApp? Partner Program Go-to-Market
Go-to-Market NetApp Keystone Partner Listening Rules of Engagement
Profitability

Focused initiatives
Data-driven
Digital Transformation

Hybrid Multicloud –
Data Fabric – Data Strategy

Business Continuity – Modernize Journey to Cloud (Multicloud)


End User
Data
Computing /
Management / Virtual Desktop Private
Cloud
Data Security Data Infrastructure Cloud
Protection

Artificial
DevOps FlexPod
Intelligence

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Services Drive
Why NetApp? Partner Program Go-to-Market
Go-to-Market NetApp Keystone Partner Listening Rules of Engagement
Profitability

Prioritized investments

ATTACK EXPAND DEFEND

Initiative Revenue
Targets

• New workloads • Multicloud transition • Modernize and refresh base


• Competitive base • Strategic partnering • Timely renewals
• New partners • Partner-led scale • Consumption and
• New price segments • Portfolio depth financial solutions
Pathways
Alignment
• Alliance integration • Customer intelligence

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Services Drive
Why NetApp? Partner Program Go-to-Market NetApp
NetApp Keystone
Keystone Partner Listening Rules of Engagement
Profitability

NetApp Keystone

Enterprise Data Services delivered…

In the Cloud On Premises, Traditional Ownership,


Subscription Model Simplified

Transforming customer experience for the hybrid cloud world


© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use
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Services Drive
Services
Why NetApp? Partner Program Go-to-Market NetApp Keystone Partner Listening Rules of Engagement
Profitability
Profitability

NetApp Services Certified Partner Program

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Services Drive
Why NetApp? Partner Program Go-to-Market NetApp Keystone Partner Listening
Partner Listening Rules of Engagement
Profitability

Partner listening programs


Your feedback becomes a reality

Partner Profitability
Survey to principals to gain insight around the profitability of our partners’ NetApp business

Partner Experience
Annual survey to sales, technical and marketing individuals for feedback on everyday interactions with NetApp

Insights to Action Partner Community


Ongoing community for you and other partners to provide real time feedback on specific topics

Partner Executive Sponsorship


Invitation only executive program that aligns NetApp and partner executives to build an ongoing relationship

Subscribe to receive NetApp surveys


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Services Drive
Why NetApp? Partner Program Go-to-Market NetApp Keystone Partner Listening Rules of
Rules of Engagement
Engagement
Profitability

Rules of engagement for working with our partners


Based on NetApp’s core values and code of conduct

Policy Adoption Accountability

Use a predictable and Enable and empower Build awareness


consistent process the field to create a and expectations
for working with winning environment to provide
partners. for customers, governance.
partners, and NetApp.

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New to
New to NetApp
NetApp How-to Online Incentives
Deal Registration Partner Hub Get Social Call to Action
Checklist
Checklist at NetApp Partner Tools and Promotions

New to NetApp checklist Print-ready file

Complete within your first 60 days to get started as a partner with NetApp
30 60
Days
Days
 Create your NetApp ID on our Support Site to access any of NetApp’s online  Take the 30-minute Using Active IQ to Identify Opportunities training to learn
resources, including training, tools, and collateral. For help, view these step by step how to view and manage the data and performance in your customer
instructions. accounts.
 Read the NetApp Rules of Engagement to understand the responsibilities that we  Complete our best-in-class Accredited Sales Professional Program that
must honor as we work with you through the sales cycle to promote mutual success prepares you for success with NetApp. The Sales (NASP) and Technical
that is based on consistency, openness, and fairness. (NATSP) training programs are both available online. Contact your local
Distributor or NetApp rep for details.
 Download the Partner Enablement Guide; our onboarding tool for those new to
NetApp, covering everything from the opportunity, channel strategy, how to get  Attend a NetApp Partner Academy in your area to meet your local NetApp
started, and how to win. and distribution teams. This virtual event brings together the NetApp partner
 Review the NetApp Unified Partner Program Guide for a detailed overview of ecosystem for an engaging day of sales and technical enablement.
NetApp's offering to our valued partners, including financial and enablement  Login and explore the NetApp Partner Hub, your go-to source for role-based
benefits, partner requirements, and resources. enablement and education, GEO-based incentives and promotions, product
 Read about our Deal Registration Program to understand the NetApp guidelines and solution specific toolkits, and region-specific news and announcements.
and expectations for registering opportunities.  Update your partner user profile to ensure your contact information and
 Access Ascend to create deal registrations, manage opportunities, generate communication preferences are accurate and up to date so we can
sales quotes, etc. Request access if you don’t already have it. customize communications and your partner hub experience. *Login to Partner
 Take the 30-minute Ascend Partner Introduction web-based training for help Hub required to access your profile.
navigating the tool. For additional help, access and bookmark the Ascend  Review individual Learning Paths through NetApp Learning Services and map
Essentials collection on the Partner Hub. out plans for training based on your role and company level in the program.

View the online version of this Checklist on the Partner Hub


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New to NetApp How-to Online Incentives


Deal
Deal Registration
Registration Partner Hub Get Social Call to Action
Checklist at NetApp Partner Tools and Promotions

Get familiar with Ascend


NetApp’s deal registration system

Ascend is where partners can: 1. Access Ascend: http://ascend.netapp.com/


 Request access if you don’t have it already
 Create deal registrations
2. Take the 30-min Ascend Partner Introduction training
 Manage opportunities, accounts, leads
3. View the Ascend Partner Reference Guide
 Generate sales quotes in QuoteEdge
4. Watch the Ascend Tips & Tricks video series
 Configure solutions
5. Bookmark the Ascend Essentials page on the Partner
 Register discounts on renewals if you
Hub for all things Ascend
qualify
6. Click “Help” at the bottom of any screen to be guided in
 Access Partner Intelligence dashboards
real-time through any of the 400+ different types of
 View reports tasks. Learn more about our Ascend help, powered by
WalkMe.

For additional support on Ascend or QE, email helpdesk@netapp.com. They are available 24 hours a day, Monday - Friday.

© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use
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New to NetApp How-to


How-to Online Incentives
Deal Registration Partner Hub Get Social Call to Action
Checklist at
at NetApp
NetApp Partner Tools and Promotions

How-to at NetApp
Step-by-step instructions and links to key areas to help in your journey with NetApp

Access Learn Sell Report


 Register for my NetApp  Login to NetApp Learning  Access deal registration  Access the Partner
ID as a ‘Partner’ Services (Ascend) Intelligence (PI)
dashboards
 Update my NetApp ID  Search for training  Request access to deal
account information registration  Request access to PI
 Register for a certification (if you don’t have it already)
 Download the ‘New To program or curriculum  Register a deal
NetApp’ Checklist  Get help: ng-PI-
 Find my transcripts  Create and manage Support@netapp.com
 Login to the Partner Hub Opportunities
 Create a NetApp Learning
 Update my user profile Services support ticket  Access QuoteEdge
(Login to Partner Hub required)

 Manage my subscriptions  Get help:  Get help:


netappusupport@netapp.c ascend@netapp.com
 Get help: ng-partneruser- om
reg@netapp.com

© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use
Home Welcome Opportunity Channel Strategy Drive Value with Data Win with NetApp Get Started

New to NetApp How-to


How-to Online Incentives
Deal Registration Partner Hub Get Social Call to Action
Checklist at
at NetApp
NetApp Partner Tools and Promotions

Working with NetApp


Find the help you need

Find your Distribution Account Representative or for general Channel related questions:
channel@netapp.com

Selling Enablement & Education Programs

 Deal Registration Helpdesk  Learning Services Support  Program and Incentives


 Ascend CRM Helpdesk  Enablement Questions  Global Promotions
 FlexPod® Sales Desk  Tools Community  Find a Partner
 Services Helpdesk  Partner Academy

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New to NetApp How-to Online Incentives


Deal Registration Partner
Partner Hub
Hub Get Social Call to Action
Checklist at NetApp Partner Tools and Promotions

Partner Hub
Transforming the partner experience, providing access to relevant resources and announcements at your fingertips

 New to NetApp checklist


 Demand generation themed campaigns
 Role based enablement and education
 GEO-based program incentives and promotions
 Product and solution specific partner toolkits
 Region-specific news and announcements

https://fieldportal.netapp.com/

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New to NetApp How-to Online


Online Incentives
Deal Registration Partner Hub Get Social Call to Action
Checklist at NetApp Partner
Partner Tools
Tools and Promotions

Partner tools and resources


Active IQ Ascend Fusion Incentive Portal Lab on Demand
AI-Powered Digital Advisor Deal Registration Sizing Application MDF & Rebates Virtual Labs

Partner Academy Partner Connect Partner Hub


NetApp Learning Services Enablement & Networking Event Find a Partner Go-to partner portal Partner Intelligence
Reporting Dashboards
Education & Training

Partner Solution Center WorkSpan


Pre-Post Sales/Tech Support
QuoteEdge Services Community Support Site
Quoting Tool Discussions & Forums KB Articles & Support Joint Business Planning

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New to NetApp How-to Online Incentives


Incentives
Deal Registration Partner Hub Get Social Call to Action
Checklist at NetApp Partner Tools and
and Promotions
Promotions

FY21 global incentives and promotions

Run to NetApp New Account Tech Refresh Cloud Services Efficiency Guarantee
Partner Incentive Partner Incentive Partner Incentive Partner Incentive Customer Promotion

Designed to reward Designed to help Designed to Designed to motivate High-efficiency and


efforts when motivate NetApp encourage customers partners to sell the performance guaranteed
migrating customers Global Star, Star, to replace aging Cloud Services in writing.
from competitors to Platinum, and Gold NetApp controllers Portfolio.
NetApp. Partners to close new with a new Flash/HCI Now part of the Keystone
accounts. solution. ownership experience.

For more details, visit: Promotions & Incentives

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New to NetApp How-to Online Incentives


Deal Registration Partner Hub Get
Get Social
Social Call to Action
Checklist at NetApp Partner Tools and Promotions

Get social with us on NetApp Nation

Connect. Find. Share. Don’t just Follow, Lead Get Social on Your Mobile
Get started! Watch the tutorial Log in to NetApp Nation Now Install your NetApp Nation mobile
(01:56 minutes) app and start sharing now.

For additional training resources, visit our NetApp Nation partner collection

Follow us on our partner Twitter handle: @NetAppPartners

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New to NetApp How-to Online Incentives


Deal Registration Partner Hub Get Social Call
Call to
to Action
Action
Checklist at NetApp Partner Tools and Promotions

Call to action
Connect with your NetApp or Distributor account teams to work on new opportunities

Prepare Make Money Gain Advantage


 Enhance your selling  Earn up to 10% or US$120,000  Differentiate through
skills through advanced when you sell into a new Professional Services
selling techniques. account. Certified status.
 Boost your sales and  Earn up to 2% or US$120,000  Earn recognition through
technical knowledge when you sell a tech refresh in business capabilities.
through NetApp Learning your installed base.
Services accreditation  Promote your business
and/or certification.  Earn up to US$120,000 when capabilities on Partner
you sell a competitive take-out. Connect.

We Can Go Anywhere Together


© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use
Access the Partner Hub now to start
your journey to success with NetApp
NetApp Partner Hub

​Partner Business Enablement

© 2020 NetApp, Inc. All rights reserved. NetApp Confidential – Limited Use
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specific environment. The NetApp IMT defines the product components and versions that can be used to construct configurations that are supported by NetApp. Specific results
depend on each customer’s installation in accordance with published specifications.

Copyright Information

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NETAPP CONFIDENTIAL. Restricted to NetApp employees and channel partners, each of whom is under NDA obligations. This document may not be shared with customers or
reproduced without prior written permission from NetApp. Specifications are subject to change without notice.

Software derived from copyrighted NetApp material is subject to the following license and disclaimer:

THIS SOFTWARE IS PROVIDED BY NETAPP “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY DISCLAIMED. IN NO EVENT SHALL NETAPP BE LIABLE
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The product described in this manual may be protected by one or more U.S. patents, foreign patents, or pending applications.

Data contained herein pertains to a commercial item (as defined in FAR 2.101) and is proprietary to NetApp, Inc. The U.S. Government has a non-exclusive, non-transferrable,
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