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Your British Gas Mr A B Sample

SAMPLE STREET

bill explained
SAMPLE TOWN
SAMPLE COUNTY
SAMPLE POSTCODE

Your first gas & Your customer number:

85 00 00 00 00 25 Your customer or account
electricity bill number
Bill period Bill date:
4 Apr 2014
Bill period:
2 Oct 2013 - 17 Feb 2014

1 2
What do I owe? When do I pay?

Your payment is due by

What you owe in this period Your
£240.82 22nd April
When your next payment is
payment is
due
3
Electricity debit: £127.05 Could I pay less?
Gas debit: £113.77

Your tariff name You're on our Standard tariff

(You need this info to switch)
Your consumption (for this
Remember - it might be worth thinking about
switching your tariff or supplier*.
If you stay on your current
tariff your gas Personal
If you stay on your current
tariff your electricity
Be aware: this will only be your
Your energy use was
Projection will be £358.33 Personal Projection will be
£716.59 current supplier’s cheapest
2649.97 kWh Gas tariff Electricity tariff plan, and may not be the
(kilowatt hours)
Save £17.06
Standard DD
Save £43.96
Standard DD cheapest on the market
Gas total: 1865.97 kWh
Electricity total: 784 kWh
Save £58.02
Discount Fix May 2015**
Save £141.76
Discount Fix May 2015**

bill period only) Our cheapest tariff overall Our cheapest tariff overall

All of the prices above include VAT and any discounts.

The Personal Projection quoted above is an estimate based on your

consumption. All tariffs are subject to availability.
I'd like more detail * You will not be charged an exit fee if you switch supplier before your tariff's end
See step 4 date.
**You may have to change payment method and/or meter type and may involve
moving to different T&Cs. Visit britishgas.co.uk/tariffs to find out more.

To pay your bill or to give us your meter reads

britishgas.co.uk/makeapayment
britishgas.co.uk/submitmeterread
Call our 24 hour automated line on
0800 107 0224
 Your British Gas
bill explained
- Gas details
When your plan ends (if fixed) &
Exit fee amount (if applicable)
Your annual gas consumption
(you’ll need this info to switch)
Your gas unit rate
Be aware: This sample bill
reflects a price change, which
is why there are two rates.
Your bill will likely have only
one rate
Your standing charge/day
for gas
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I’d like more detail
About your TCR
About your tariff
Tariff Comparison Rate (TCR):
5.51p per kWh Be aware: TCR is a tool with
This information will help you to compare your current tariff
with others available. The TCR can be used to compare the price of energy which to compare rates across
suppliers. It takes into account
Your gas tariff tariffs across suppliers.
Tariff name Standard The TCR is not based on your actual consumption but is
factors a regular kWh rate
Payment method Cash/Cheque based on the energy consumption of a typical customer
End date No End Date using 13,500 kWh of gas and should be used as a guide only.
doesn’t, including standing
Exit fees (if you switch supplier before end date) Not applicable
Your actual usage in the last 12 months 5418.16 kWh For impartial advice on switching suppliers contact Citizens
Advice adviceguide.org.uk or call 08454 04 05 06
charges and discounts. You
do not actually pay this per
unit.
Your actual meter readings
Your gas use in detail
Gas 0 2 8 5 9
Meter number: G4K68870220812
How we calculate your gas cost?
23 Nov 2013 - we estimated your first meter reading 02691
31 Dec 2013 - estimated meter reading 02766 Gas is a natural product. One unit does
not always produce exactly the same
Estimated units used over 39 days 75 amount of energy. In order to price
energy from gas consistently, we
(Unit calorific value for this period 39.1) convert your units used into kilowatt
Gas units converted into kWh 833.02 hours of energy, using the following
833.02 kWh x 4.800p £39.98
formula:
a. metric units used See detail
Cost of gas used this period £39.98
b. x calorific value See detail
Standing Charge £9.66
c. x volume correction 1.0226400
23 Nov 13 - 31 Dec 13 d. ÷ metric conversion 3.6
e. = kWh See detail
39 days at 24.770p/day
1 Jan 2014 - estimated meter reading at price change 02766
13 Feb 2014 - we read your meter 02859
Actual units used over 44 days 93
(Unit calorific value for this period 39.1)
Gas units converted into kWh 1032.95
1032.95 kWh x 4.630p £47.83
Cost of gas used this period £47.83
Standing Charge £10.89
1 Jan 14 - 13 Feb 14
44 days at 24.770p/day
Total gas used £108.36
VAT at 5.00% £5.41
Total gas including VAT £113.77
Your British Gas
bill explained
- Electricity details
When your plan ends (if fixed) &
Exit fee amount (if applicable)
Your annual electricity
consumption
(you’ll need this info to switch)
Your unit rate for electricity
Your standing charge/day
for electricity
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I’d like more detail Be aware: TCR is a tool with
which to compare rates across
About your TCR
Tariff Comparison Rate (TCR): suppliers. It takes into account
About your tariff
This information will help you to compare your current tariff
16.27p per kWh
factors a regular kWh rate
with others available. The TCR can be used to compare the price of energy
tariffs across suppliers. doesn’t, including standing
Your electricity tariff
Tariff name Standard
The TCR is not based on your actual consumption but is
based on the energy consumption of a typical customer charges and discounts. You
Payment method Cash/Cheque
do not actually pay this per
using 3200 kWh of electricity and should be used as a
End date No End Date
Exit fees (if you switch supplier before end date) Not applicable guide only.
Your actual usage in the last 12 months 4704.00 kWh For impartial advice on switching suppliers contact Citizens unit.
Advice adviceguide.org.uk or call 08454 04 05 06
Your electricity use in detail
Your actual meter readings
Info on whether your reading
Electricity 4 1 3 4 4
was estimated or actual
Meter number: S63G03032
23 Nov 2013 - we estimated your first meter reading 40560
31 Dec 2013 - estimated meter reading 40914
Welcome to British Gas Be aware: Providing meter
Estimated kWh used over 39 days 354.00
354 kWh x 13.400p £47.44
We are delighted you've chosen us
as your energy supplier in your new readings yourself (actual
Cost of electricity used this period £47.44 home.
readings) makes your billing
Standing Charge
23 Nov 13 - 31 Dec 13
£9.66
more accurate
39 days at 24.770p/day
1 Jan 2014 - estimated meter reading at price change 40914
17 Feb 2014 - we read your meter 41344
Actual kWh used over 48 days 430.00
430 kWh x 12.890p
Cost of electricity used this period
£55.43
£55.43
Standing Charge £11.88
1 Jan 14 - 17 Feb 14
48 days at 24.770p/day
Total electricity used £124.41
Dual Fuel discount -£3.41
VAT at 5.00% £6.05
Total electricity including VAT £127.05
Your previous balance £0.00
Total gas & electricity without VAT £229.36
Total VAT £11.46
Total gas & electricity including VAT £240.82
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Where does my money go? The information below shows how what you pay covers much
more than just the wholesale cost of gas and electricity*.

External Costs Our Costs External Costs Our Costs

51% 23% 4% 7% 8% 7% 42% 25% 15% 5% 11% 2%

Wholesale Delivery to Environmental Corporation Operating Our Wholesale Delivery to Environmental Corporation Operating Our
gas costs your home & Social tax tax & VAT costs profit electricity your home & Social tax tax & VAT costs profit
(Regulated costs (Regulated
by Ofgem) by Ofgem)

* Breakdown figures indicative as at February 2013 and based on actual British Gas averages from 2010 to 2012, including average annual
consumption of 13,500 kWh of gas and 3,200 kWh of electricity, and average regional prices. Profit figure shown is after tax.

6 For more information on energy efficiency, to track your energy

Can I save some money? usage, or have a live online chat with one of our Energy
Consultants, visit: britishgas.co.uk/energysaving

1. Insulation 2. Be energy aware

9 out of 10 homes that need loft and cavity wall insulation
will now get it for free.* Check if you're eligible today by
calling 0800 107 8499 or visiting britishgas.co.uk/eco
If you don't qualify for free insulation, you might be able to
access a loan for energy saving improvements via the
government's 'Green Deal', which you pay back through
your energy bill. For more information on the 'Green Deal',
visit: britishgas.co.uk/greendeal
One of the best ways to reduce your bill is to use less energy.
At British Gas, we want to help you get on top of your energy
usage and are happy to provide advice about where to start
and the tools you need to make a change. For top tips on
saving energy in your home, visit:
britishgas.co.uk/energysaving
*British Gas installs in mainland Great Britain only. Free installations are through
the Energy Company Obligation and are subject to assessment, technical survey
and eligibility criteria. The funding available is to cover insulation and if needed
extra specialist equipment i.e. scaffolding and vents. Some properties require
more specialist equipment which cannot always be covered, if you need more,
you have the option to pay the extra. Tenants must seek landlords permission.

3. Change
To change the way you pay go to our website or speak to one of our team.
You could save 0.3 p/kWh discount off your gas unit rates and 0.89 p/kWh discount off your
electricity unit rates by changing to Direct Debit.

7
How can I pay? You'll need your customer number:
85 00 00 00 00 25

Switch to Direct Debit Internet or phone PayPoint Post office

Collect 800 Nectar points banking Take this bill and pay by Take your payment slip with
for each account you Pay us directly using cash. your payment card, cash or
switch. Go to account number 71584685 a cheque made payable to
britishgas.co.uk and sort code 40-05-30, Bank or by post 'Post Office Ltd'.
quoting your customer Take your payment slip with
your payment card, cash or
Credit or Debit card number: a cheque to the bank. Or Allow 3 working days for
Online or by phone: 85 00 00 00 00 25 send a cheque made payment to clear the bank/
visit britishgas.co.uk/ payable to Post Office and PayPoint, 5 if
makeapayment or call us SMS you pay by post.
Call us on 0800 048 0101 'British Gas Trading Ltd'.
on 0800 294 4464. AMEX Write your customer
not accepted. Please allow to register. number on the back and Please don't send cash in
2 working days for your Download our App send to: the post.
payment to clear. Pay your bills and view British Gas,
detailed account Payment Area 55,
Camberley,
information. GU95 1AB
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8 Our Priority Service Register is a free, confidential service that provides
Where can I get some help? additonal support to those most in need. To find out about eligibility
and the services on offer, such as free gas safety checks and the
password protection scheme, call us on 0800 0728625 or go to
britishgas.co.uk/Priority-Service-Register

Your gas meter point Your electricity supply

Bills for the visually impaired
reference number is: number is:
Call us: 0800 072 8625
Your MPRN 50 47 85 19 03 S
01
14
801
1362 7411 004
1
Textphone: 18001 0800 072 8626 MPAN or “S” number
(You’ll need this info to switch) Midlands Price Area
G4S read your meter (You may need this to switch as well)
To find the name and
britishgas.co.uk Emergency address of the company
To manage your account, pay your responsible for the gas
bill and submit your meter reads. Smell gas? pipeline delivery network to
Speak to one of our general 0800 111 999 your home, please call:
(24 hours a day) 08701 600 229
enquiries team
Electrical emergency or Mon-Fri 8am – 9pm,
0800 048 0101 Know your rights excluding Bank Holidays
Mon-Fri 8am – 8pm / The Know your rights power cut?
leaflet produced by
Sat 8am – 6pm
Consumer Futures, in 0800 328 1111 The company responsible
for the electricity supply
partnership with Citizens (24 hours a day)
Write delivery network is:
Advice provides more
Our address is information about where Boiler breakdown?
energy consumers can WPD (West Midlands)
British Gas
PO BOX 4805 get independent 0800 294 9650 Pegasus Business Park
Worthing information, advice about (24 hours a day) Herald Way

Brit|G&E|TC 06|07|13|
BN11 9QW
their energy supply and We’re never far away Castle Donnington
ways to reduce their
energy bills. See in an emergency. Derbyshire
For account questions please britishgas.co.uk/ DE74 2TU
have your meter reading handy. knowyourrights If your boiler or central
heating isn’t working
just give us a call.

If you are unhappy with the service we have provided

Please contact us on We will do all we can to resolve The Citizens Advice consumer service Call 0330 440 1624
0800 072 8631 your issue straight away. If this provides free confidential and impartial (Textphone 0330 440 1600)
Mon-Fri 8am – 8pm / is not possible we will aim to advice on consumer issues and can be Fax 0330 440 1625,
Sat 8am – 6pm resolve the matter for you contacted at any stage of the email
within 14 days. complaint process. Visit enquiries@os-energy.org
or go online at adviceguide.org.uk or call the Citizens or go online at
britishgas.co.uk/ When you contact us to make a Advice consumer helpline on 08454 04 ombudsman-services.org/
energycomplaints complaint we will apologise, 05 06. energy
provide you with an
or write to explanation and confirm what The Ombudsman also provide free, They may ask us to apologise,
British Gas Customer action needs to be taken, this independent help and advice. If your explain what has gone wrong,
Solutions Team may include a goodwill gesture. complaint remains unresolved after correct the problem or give
PO BOX 4804 If you remain unhappy please eight weeks or we issue you with a you a financial award. You do
Worthing write to Kevin Roxburgh, deadlock letter you can contact the not have to accept their
BN11 9QU Director of Customer Service, Ombudsman Services: Energy. Write to decision.
PO BOX 4804, Worthing, PO Box 966, Warrington, WA4 9DF
BN11 9QU.
British Gas is the trading name of British Gas Trading Limited. Registered in England No. 3078711. British Gas
Trading Limited is an appointed representative of British Gas Services Limited, which is authorised and
regulated by the Financial Conduct Authority for its insurance mediation activities. The Registered Office for
all British Gas group companies is: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD
britishgas.co.uk. British Gas is a mandatory FiT Licensee

Energy Payment Slip British Gas

Amount due
Reference (customer account number) Credit account number no fee payable at P.O.counter

155
85 00 00 00 00 25 143 0653 £ 240.82
24 Mr A B Sample Cheque acceptable at a Post Office Total
cash
Printed by Communisis

Cheques
Cashiers stamp Signature 9826 1388 9085 0000 0000 252
and initials Date
£
/ / 43-06-53 HSBC Head Office Collection Account

Please do not write in the area below or fold this voucher

850000000025 A4241430653 91 X