a ZIMBABWE MINISTRY OF HIGHER AND TERTIARY EDUCATION, SCIENCE AND TECHNOLOGY DEVELOPMENT HIGHER EDUCATION EXAMINATIONS COUNCIL (HEXCO) NATIONAL CERTIFICATE IN ELECTRICAL ENGINEERING SUBJECT: Communication and Computer PAPER NO: 321/04/SO7 Skills DURATION: 3 Hours OCTOBER/NOVEMBER 2016 EXAMIN. REQUIREMENTS INSTRUCTIONS TO CANDIDATE 1, Answer all questions. 2, All questions carry equal marks.S PAPER NO: 321/04/S07 - COMMUNICATION AND COMPUTER SKILL: QUESTION 1 a) ee main functions of a computer giving an panei. ») Differentiate between hardware and software giving anne QUESTION 2 a) State and describe two types of primary memory. (4 marks) ») Explain briefly on the following subsets of ROM (2 marks} i) PROM (2 marks) i) EPROM (2 marks) iii) EEPROM (2 marks} QUESTION 3 a) Define a network topology. (2 marks) b) State any 3 (three) types of network topology, (3 marks) ©) What do the following abbreviations stand for: i) LAN (1 mark) ii) WAN (1 mark) ii) = WWW (1 mark) iy) Define a computer virus (2 marks) QUESTION 4 8) Differentiate between sy. b) Fill in the table below: [Word Processing] Exar Spread sheet eee Presentation a —— Antivirus aaa “Sberating aystems — aer R SKILLS PUTE! PAPER NO: 321/04/S07 ~ COMMUNICATION AND COM! QUESTION 5 .d for: a) Explain what the following dos commands are use a Append ote Ac (6 marks) ‘ks) b) Give steps to delete a single row in an excel worksheet. (4 marks) QUESTION 6 Define and explain the importance of the following in business practise a) Patent (2 marks) b) Branding (2 marks) oc) Leasing (2 marks} d) Customer Care (2 marks) (2 marks) €) Competitors QUESTION 7 a) _ Discuss horizontal communication and give examples. (6 marks) b) Outline 4 guidelines for effective communication. (4 marks) QUESTION 8 : a) What is a business letter? (2 marks) b) Describe a memorandum and show its format. (8 marks) QUESTION 9 a) Define the term grapevine (2 marks) b) List 2 (two) methods of oral communication. (2 marks) ¢) Explain the purpose of ad-hoc committies, (2 marks) @) Discuss any 4 (four) roles of a secretary before a meeting. (4 marks)