ZIMBABWE MINISTRY OF HIGHER AND TERTIARY EDUCATION HIGHER EDUCATION EXAMINATIONS COUNCIL (HEXCO) NATIONAL CERTIFICATE IN ELECTRONIC ENGINEERING SUBJECT: Communication and Computer PAPER NO: 321/S07 Skills [| MARCH/APRIL 2013 EXAMINATION REQUIREMENTS INSTRUCTIONS TO CANDIDATE 1. Answer ALL questions. 2. Each question carries 10 marks. 3. Begin each question on a fresh page. This paper consists of 4 printed pages,Bi 821/807 — COMMUNICATION AND COMPUTER SKILLS APE, RNO: 321/807 COMMUNICATION AND COMPUT) UESTION 1 a) ) Define a computer. (2 marks} »b) Give three (3) functions of a computer. (3 marks) °) State the functions of the under listed computer components: i) Keyboard (1 mark) ii) Mouse (1 mark) iii) Visual display unit (1 mark) iv) MICR (1 mark) v) Barcode reader (1 mark) QUESTION 2 Draw a well labelled diagram to illustrate the computer architecture. (10 marks) QUESTION 3 a) Explain briefly on the following subsets of ROM. i) PROM (2 marks) ii) EPROM (2 marks) iii) EAPROM (2 marks) b) State two (2) types of primary memory and describe them. ‘ (4 marks) the oe of the following packages and give two (2) ch. iQUESTION 5 Differentiate between the following terms: a) Public meeting and private meeting (2 marks) b) Ambiguity and jargon (2 marks) c) Reprimand interview and grievance interview (2 marks) d) Feasibility report and investigation report (2 marks) e) Register and tone (2 marks) QUESTION 6 Describe non-verbal communication and explain how it can be used to enhance communication in your workplace or one known to you. (10 marks) QUESTION 7 a) Define the term grapevine. (2 marks) b) List two (2) methods of oral communication and briefly explain. (2 marks) Explain the purpose of ad-hoc committees. (2 marks) © Discuss any four (4) roles of a secretary before a meeting. i : (4OMMUNICATION AND COMPUTER SKILLS a) Discuss horizontal communication and give examples. (6 marks) b) Outline four (4) guidelines for effective communication. (4 marks) UESTION 10 Identify two (2) leadership styles and analyse how each affects the flow of information and the running of the organisation. (10 marks) al