NAME

Executive Director

Email | Phone Photo

LIFE PHILOSOPHY SYNOPSIS

Evangelist & Change Leader with 15+ years of expertise in
“Believes diversity makes us stronger so we can reflect, connect and meet Transformation, Communications and IT across all functions including
the diverse needs of our clients and employees around the world.” B2B and B2C in core banking & investment banking. Proficient in
delivering engagements of all sizes, from inception through to
completion. Skilled in change management methods and their
EXPERIENCE application, with an emphasis on driving measurable business results.
A passionate advocate of theory and agile with a working knowledge
UBS Securities India Private Limited & UBS Business Solutions India
of putting all of these into practice.
Private Limited | Mumbai, India
Executive Director (ED) – Global Service Manager | Jul 2019 – Present
• Drive Financials, Business Communication, End-user experience, Service
STRENGTHS
Management Plan and Service Level Management.
Transformation & Change
• Play an integral role within the emerging markets team and partner end-user IT Operations
Engagement Management
services.
• Spearhead collaborative effort between emerging markets and end-user
services to drive various “Best-In-Class End User Experience” efforts in India, Internal & External Global Vendor
Agile
which is being received very well by our India-based customer community. Communications Management
• Successfully realign toend-user services, to assume the Global Service Manager
role, and enhanceend-user experience successes in APAC, EMEA, US & Swiss.
Client and Project
• Foster evolution into the Technology Operations Center 2.0 model by working
Management
directly with EUS and TOC MCs toward developing and managing a technology
support service.
• Provide assistance in evolving service offering to align closely with the TOC 2.0 Technical Skill set: BackOffice applications| Settlements | Custody |
vision and help TOC deliver a “best in class end-user experience”. Corporate Actions | Client Valuations | Margin | Reconciliations |
Transaction Reporting | Confirmations | Front-to-back application &
Executive Director (ED) – IT Head, India (IN) & Southeast Asia (MY, PH, ID & infrastructure support | Trading, Middle-Office & Back-Office System
TH) & APAC Lead for end-user experience | Mar 2017 – Jul 2019
2019 KEY AREAS OF WORK
• Upgraded India Execution Franchise Platform to increase trading volumes • Spearheaded a team of 200+. Demonstrated ability to prioritize
(previously 2000 lines) to 4000 parent market orders. work within tight operational and financial deadlines.
• Revamp of India Market Link systems, improving throughput by 350% and • Initiated a Global Challenge your Mindset initiative; taught
capacity by 200%. courses on change management for the Leaders at Nokia.
• Expansion of UBS’s technology infrastructure to handle major trading events • Committee member of Asia IT Philanthropy.
such as the MSCI rebalance
• APAC End User Experience Task Force to PREVIOUS EXPERIENCE
A. Establish direct relationship and develop a robust/clear/impactful UBS Securities India Private Limited, Mumbai, India
communication strategy with stakeholders in APAC across all business Director (DI) – IT Head, India (IN) & Southeast Asia (MY, PH, ID
lines. & TH) | Apr 2014 – Feb 2017
B. Lead the relevant technology SME's in the APAC region in production and Director (DI) – IT Head, India [Entities Include: UBS-AG Mumbai
change task force.
Branch Scheduled Commercial Bank, Individual Banking, UBS
C. Construct a robust set of data that allows us to focus on the right issues
and to fix for good all issues around the end-user experience. Securities India Private Limited & UBS India Private Limited] |
2018 Nov 2008 – Mar 2014
• Rolled out T+2 regulatory market changes for Malaysia and Indonesia markets | Lehman Brothers Japan Inc., Japan, Tokyo | Mar 2001 – Oct 2008
2018 Project Leader, Project Manager, VP | 2005
• Migrated mandatory Philippines market connectivity from current drop wire to Senior Developer, Team Leader, AVP | 2003
leased lines with improved capacity and resiliency Developer | 2001
• Migrated PAN INDIA to A3 platform (migrated around 5000 users to A3
Dresdner Kleinwort (Japan, Tokyo) [Formerly known as Dresdner
platform)
Kleinwort Benson]
• Deployed and commissioned UBS infrastructure (capacity 200-seater) in vendor
Developer | Jun 1999 – Feb 2001
premises as an incubation center.
Dresdner Kleinwort (London)
2017
Developer | Mar 1999 – Jun 1999
• Increased the PH Front Office system throughput from 23msgs/sec to
Dresdner Kleinwort (Bangalore, India). Developer
100+msgs/sec
• Enhanced the PH Back Office system capacity to 5 times of its historical peak
(i.e. from 20k to 100k) market executions
EDUCATION
• Enhanced TH Front-Office network capacity from 3 MBPS to 5 MBPS. It makes M.Tech (E.E.E*) | Bharathiar University | Feb 1998
the system running smooth lyata reasonable cost. B.E. (E.E.E*) | Andhra University | Mar 1996