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Popescu Luiza PDF
Popescu Luiza PDF
11/09/2008 – 19/06/2015
(+40) 0737971591
Other: other ◦ Acts as the primary contact to the client for all catalogue related
interactions.
◦ Reviews requests for change to catalogue content from client. Reviews
complex requests for changes to the catalogue and determine if the
change can be implemented as requested. Analyzes requests and any
attachments for completeness.
◦ Provides response to Client Catalogue Owner for complex change
requests.
◦ Plans catalogue changes within monthly maintenance cycle.
◦ Submits catalogue content update requests to appropriate queue for
action by the Catalogue Operations team.
◦ Works with the necessary Delivery teams, perform required research
for price, service, who would fulfill request.
◦ Acts as the primary point of contact for the Catalogue Operations team
and ensures they follow standards and guidelines, and operate within
agreed delivery objectives.
◦ Facilitate catalogue data collection and validate catalogue data
adheres to business rules and requirements.
◦ Participate in catalogue startup to achieve knowledge transfer of client
catalogue structure and monitor adherence to standards.
◦ Receives product updates and information and in cooperation with the
client, initiates product catalogue updates.
◦ Analyzes requests to create/modify catalogue content and validate
request against any appropriate business rules. These requests could
be triggered by the client, delivery teams, contract management or
other areas as defined by the catalogue maintenance process.
◦ Acts as focal point for all catalogue operations related metrics.
◦ Signs-off CAT testing and therefore accept the Catalogue content as-is
to be loaded into Production. Any further changes will follow the
Catalogue Operations maintenance process.
◦ Maintaining a high level of customer satisfaction through proactive
communication and high data accuracy.
◦ Ensure that established business control standards are applied to all
engagements and fully compliant to audit requirements, thus
assuring DXC Technology’s financial security.
Bucharest, Romania
Bachelor degree
Faculty of Economic Sciences
LANGUAGE SKILLS
MOTHER TONGUE(S): Romanian
English
Listening Reading Spoken Spoken Writing
C2 C2 production interaction C2
C2 C2
Spanish
Listening Reading Spoken Spoken Writing
B2 B2 production interaction B1
B2 B2
DRIVING LICENCE
Driving Licence: B
JOB-RELATED SKILLS
Job-related skills
◦ DXC/HP/HPE tools( Service Manager, Propel and Service Now)
◦ Adobe Photoshop
◦ Microsoft Office Suite
◦ DXC Technology Platform
◦ SAP
◦ DXC Technology SharePoint
◦ Energy Harbor Applications( SharePoint,SIMS,client platform)
CERTIFICATIONS
Certifications
VOLUNTEER
Volunteer
HP/HPE/DXC:
It offers the flexibility, power, and dependability to achieve the goals of the
incident and problem management. Moreover, users are free to select their
most comfortable support interface. It provides all the information to the
technician to diagnose and repair issues while removing the dependency on
spreadsheets and emails.
◦ Incident
◦ Problem
◦ Change
◦ Service Catalog
◦ Configuration