11 02 00 WelcomeAboard2018

11.02.00 – Welcome Aboard!
Crew Guidebook 2018

Prepared by Approved by Authorised By Original file Last revision Revision No. Total pages Page No
President and 29
Crew Management VP Crew Management
Managing Director
December 18, 2000 November 2nd 2018 38
Inc. receipt 1
Note to all Manning Agents:

Ensure that every embarking crew member (Candidate and/or Repeater) receives a copy of this
Guide and signs this front page. Retain this front page as evidence that the embarking crew
member has received his/her copy of the Guidebook.
Welcome Aboard!
Crew Guidebook
2018 version
THIS IS THE OFFICIAL RECEIPT FOR YOUR WELCOME ABOARD GUIDE

When you sign this page, it means you understand and accept the Conditions in this booklet. It also means
you have read, that you understand, and accept the Code of Conduct (section 16). It also means you have
read, that you understand, and accept and agree with the Company’s principles that prohibit intimidation,
discrimination, sexual harassment, fighting, bullying, mobbing, threatening, and victimization).
You must agree to the conditions of this Welcome Aboard guidebook before you sign your contract.
Sign & return this front page to your Manning Agency
You must take this guidebook with you on board.
NAME DOB ___________
SHIP POSITION .
SIGNED & AGREED BY CANDIDATE SIGNED BY MANNING AGENCY
_____________________Date___________ _____________________Date______________
A MANNING AGENT MAY NOT CHARGE CREW MEMBERS REGISTRATION FEES, OR ANY
OTHER MANDATORY PLACEMENT FEES WHICH ARE NOT EXPLICITLY AGREED ON BY
THE CREW MEMBER. PLEASE DOCUMENT AND REPORT VIOLATIONS ONBOARD.
Welcome Aboard! Crew Guidebook 2018

11.02.00 – Welcome Aboard! Crew Guidebook 2018
President and 29
Managing Director
Inc. receipt 2
Welcome Aboard!
Crew Guidebook
First published – December 4, 2000
Revision 1 June 2001 Revision 21 November 16, 2012

Revision 2 January 2002 Revision 22 January 06, 2013
Revision 3 May 2002 Revision 23 January 11, 2013
Revision 4 January 2003 Revision 24 January 28, 2013
Revision 5 July 2003 – Compliance with ISO9001-2000 Revision 25 February 04, 2013
Revision 6 May 2004 Revision 26 February 16, 2013
Revision 7 April 2005 Revision 27 April 16, 2013 – (DMLC, MLC2006)
Revision 8 November 2005 – Compliance with RINA Revision 28 May 12, 2013
Revision 9 June 2, 2006 Revision 29 June 06, 2013
Revision 10 December 13, 2006 – Linked to SMS Revision 30 July 23, 2013 (Name Change)
Revision 11 December 22, 2006 Revision 31 April 06, 2014
Revision 12 April 10, 2007 Revision 32 August 3, 2014
Revision 13 February 07, 2008 Revision 33 January 20, 2015
Revision 14 June 04, 2008 – Compliance with ISO22000 Revision 34 November 14, 2016
Revision 15 March 18, 2008 Revision 35 March 14, 2017 - NP
Revision 16 November 08, 2008 – Certified ISO22000 Revision 36 May 5, 2017 (Include Malta Registered ships) - NP
Revision 17 December 13, 2008 Revision 37 September 29, 2017
Revision 18 October 12, 2011 Revision 38 November 2, 2018
Revision 19 December 20, 2011
Revision 20 June 04, 2012
Rules, regulations, and statutory instructions in this Crew Guidebook conform to the protocols and
requirements of the Maritime Labor Convention, 2006 (MLC-2006) and the International Transport
Federation (ITF).

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Managing Director
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INDEX
MSC – THE MASTERS OF THE SEA – YOUR COMPANY! 7
1. BEFORE YOU LEAVE HOME 8
1.1 GETTING THE JOB – YOU AND YOUR AGENT .......................................................................................................... 8

1.2 WHAT YOU WILL HAVE TO PAY FOR ...................................................................................................................... 8
1.3 WHAT YOU MUST NOT PAY FOR ......................................................................................................................... 8
1.4 THE MARITIME LABOUR CONVENTION ................................................................................................................. 9
1.5 YOUR MANNING AGENT .................................................................................................................................... 9
1.6 SHIP’S REGISTRY............................................................................................................................................... 9
2. DOCUMENTS YOU’LL NEED 9
2.0 YOUR GUARANTEE LETTER ................................................................................................................................. 9

2.1 YOUR CONTRACT.............................................................................................................................................. 9
2.2 YOUR PASSPORT .............................................................................................................................................. 9
2.3 SEAMAN’S BOOK .............................................................................................................................................. 9
2.4 VISAS ........................................................................................................................................................... 10
2.5 BASIC SAFETY TRAINING .................................................................................................................................. 10
2.6 MEDICAL EXAMINATIONS & CERTIFICATE ........................................................................................................... 10
2.7 SPECIFIC TRAINING (CERTIFICATES AND LICENSES) ................................................................................................ 10
2.8 OTHER DOCUMENTS YOU WILL NEED ................................................................................................................. 10
2.9 MINIMUM AGE .............................................................................................................................................. 10
2.10 YOUR CONTACT INFORMATION ....................................................................................................................... 11
3. TRAVELLING TO THE SHIP 11
3.1 YOUR AIRLINE TICKET ...................................................................................................................................... 11

3.2 PACKING YOUR BAGS....................................................................................................................................... 11
3.3 MONEY YOU’LL NEED ...................................................................................................................................... 11
3.4 LUGGAGE RESTRICTIONS .................................................................................................................................. 11
4. ARRIVING AT YOUR DESTINATION 11
4.1 IMMIGRATION & CUSTOMS AT THE ARRIVAL AIRPORT ........................................................................................... 11

4.2 GETTING TO THE SHIP ...................................................................................................................................... 11
5. ARRIVAL AT THE SHIP 11
5.1 SIGNING ON .................................................................................................................................................. 11

5.2 THE “BUDDY” SYSTEM .................................................................................................................................... 12
5.3 CABIN ASSIGNMENT ....................................................................................................................................... 12
5.4 YOUR CABIN KEY ............................................................................................................................................ 12
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5.5 CABIN REGULATIONS ...................................................................................................................................... 12
6. SETTLING IN – GETTING USED TO SHIP’S LIFE 12
6.1 CREW CABIN INSPECTIONS ............................................................................................................................... 12

6.2 THE MSC CREW ID CARD ................................................................................................................................ 13
6.3 YOUR NAME-BADGE ....................................................................................................................................... 13
6.4 SAFETY BRIEFING AND PERSONAL SAFETY GUIDE .................................................................................................. 13
6.5 THE OFFICIAL LANGUAGE ON BOARD ................................................................................................................. 13
6.6 TRAINING ON BOARD ...................................................................................................................................... 13
6.7 PROBATION PERIOD ........................................................................................................................................ 13
6.8 LIVING ON BOARD .......................................................................................................................................... 13
6.9 CREW LAUNDRY FACILITIES............................................................................................................................... 13
6.10 SOME FRIENDLY ADVICE ................................................................................................................................. 14
6.11 PAYDAY. ..................................................................................................................................................... 14
6.12 MSC CREW APP.......................................................................................................................................... 14
6.13 SERVICE CHARGE INCENTIVES AND COMMISSIONS ............................................................................................. 14
6.14 DRY-DOCK AND REPAIR PERIODS ..................................................................................................................... 14
6.15 CREW WORKING ON SHIPS IN THE USA ............................................................................................................ 14
6.16 SAFEKEEPING ............................................................................................................................................... 15
7. CREW DINING & THE CREW BAR 15
7.1 NUTRITIOUS, QUALITY CREW MEALS .................................................................................................................. 15

7.2 MESSROOMS ................................................................................................................................................. 15
7.3 OFFICERS MESSROOM – WAITER SERVICE .......................................................................................................... 15
7.4 PETTY OFFICERS & STAFF MESS - SELF-SERVICE ................................................................................................... 15
7.5 GUEST-AREA BUFFET ...................................................................................................................................... 15
7.6 THE CREW BAR .............................................................................................................................................. 15
8. YOUR UNIFORM & HOW YOU LOOK 16
8.1 UNIFORMS .................................................................................................................................................... 16

8.2 GOING ASHORE IN UNIFORM ............................................................................................................................ 16
8.3 SPECIAL EQUIPMENT FOR YOUR JOB................................................................................................................... 16
8.4 PERSONAL PROTECTIVE EQUIPMENT (PPE) ........................................................................................................ 16
8.5 YOUR APPEARANCE - GROOMING...................................................................................................................... 16
8.6 TATTOOS, PIERCINGS, EAR-RINGS ...................................................................................................................... 16
9. YOUR JOB ON BOARD. 16
9.1 POSITION DESCRIPTIONS.................................................................................................................................. 16

9.2 COMPANY STANDARD PROCEDURES .................................................................................................................. 16
9.3 WORKING HOURS, RESTING HOURS, AND OVERTIME............................................................................................. 16
9.4 SANITATION – KEEPING EVERYONE HEALTHY ....................................................................................................... 16
10. COMPANY POLICIES INVOLVING CREW 17

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10.1 COMPLAINTS ............................................................................................................................................... 17

10.2 CREW MEDICAL TREATMENT .......................................................................................................................... 17
10.3 URGENT MEDICAL ASSISTANCE ....................................................................................................................... 17
10.4 MEDICAL INSURANCE .................................................................................................................................... 17
11. YOUR CAREER PATH 17
12. OUR CREW WELFARE PROGRAM 18
13. RULES, REGULATIONS & ADVICE 18
13.1 DISCIPLINE POLICY ........................................................................................................................................ 18

13.2 ILLEGAL DRUGS & ALCOHOL........................................................................................................................... 18
13.3 SMOKING .................................................................................................................................................... 18
13.4 MOBILE PHONES .......................................................................................................................................... 18
13.5 CHEWING GUM ........................................................................................................................................... 18
13.6 SWIMMING POOLS ....................................................................................................................................... 18
13.7 USE OF GUEST FACILITIES (BARS TABLES ETC.).................................................................................................... 18
13.8 CREW REGULATIONS ..................................................................................................................................... 18
13.9 ZERO TOLERANCE ......................................................................................................................................... 18
13.10 SEXUAL HARASSMENT ................................................................................................................................. 19
13.11 MINORS ................................................................................................................................................... 19
13.12 INAPPROPRIATE GUEST INTERACTION ............................................................................................................ 19
13.13 SEXUALLY TRANSMITTED DISEASES ................................................................................................................ 19
13.14 ILLEGAL DRUG USE ..................................................................................................................................... 19
13.15 ALCOHOL INTOXICATION.............................................................................................................................. 19
13.16 RANDOM DRUG AND ALCOHOL TESTING ........................................................................................................ 20
13.17 CRIME ...................................................................................................................................................... 20
13.18 SECURITY AWARENESS ................................................................................................................................ 20
13.19 REPATRIATION ........................................................................................................................................... 20
13.20 DISMISSAL................................................................................................................................................. 20
13.20 ENVIRONMENTAL HOT LINE ......................................................................................................................... 20
13.21 CODE OF BUSINESS CONDUCT ...................................................................................................................... 21
14. THE HUMAN RESOURCES DEPARTMENT 21
15. BEFORE YOU DISEMBARK… 21
16. THE CODE OF CONDUCT 22
17. WHO’S WHO ON BOARD 25

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Managing Director
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Welcome on board message by MSC Cruises’ Executive Chairman and CEO
Dear crew member,
Welcome aboard!
We are delighted to have you as part of our Crew. During the months ahead, you will be an essential
member of the big MSC Family. As a family-owned company, we consider every single crew member to
be a part of it. Furthermore, as a strong, independent business, we pride ourselves on looking after every
member of our team.
From the moment you step on board, you will also become an ambassador of MSC Cruises’ values.
Wherever you go and whatever you do, whether on board or ashore, you will always be representing us.
Your smile, politeness, service and spirit is what makes you and our Brand special. Be positive, friendly,
warm, and full of the joy of life – our guests will certainly appreciate it.
As a Company, we take a lot of pride in ensuring equal opportunities, offering every crew member career
development options based on merit, and merit alone. To this effect, we have introduced clear
professional career paths to allow talented, hard-working and ambitious crew members to grow their
jobs on board our ships, and also onshore.
For this reason, we encourage you to make the most out of every opportunity that you encounter over
the course of the next few months. With our Cruise Fleet heading for a massive expansion over the next
ten years – our Passenger capacity is set to triple by 2026 – many opportunities for crew members to
grow with us lie ahead.
As you start settling in the ship and her environment, we encourage you to carefully read this Welcome
Aboard Guide as it contains important information that is essential for your success in the months ahead.
We would also like to take the opportunity to wish you a wonderful start of an exciting career with MSC
Cruises. We sincerely hope that you quickly grow accustomed to an exciting new life on board and that
you enjoy your time with us to the fullest extent.
Wishing you fair winds and following seas,
Kindest regards,
Pierfrancesco Vago Gianni Onorato

Executive Chairman Chief Executive Officer

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MSC – The Masters of the Sea – Your Company!

You are now a ‘family’ member of the biggest private shipping company in the world.
Our Guests often want to know what the logo means. Some ask many more details about our
organization. To help you answer their questions, we suggest you read this brief background of our
company.
Founded in 1970 by former sea captain Mr. Gianluigi Aponte, the Mediterranean Shipping Company
has grown quickly to become one of the world’s largest global shipping lines.
Today, MSC owns more than 500 Cargo ships, Cruise vessels and Ferries. When the MSC Oscar was
launched in December 2014, MSC held the title of owning the biggest container ship in the world.
Wherever you cruise, you will see many of the conspicuous gold and black MSC containers in every
corner of the world. In fact, our company owns nearly two million containers.
Our cruise fleet continues to grow at a breathtaking pace. Our current fleet (August 2018) is made
up of 15 cruise liners – MSC Lirica, MSC Opera, MSC Sinfonia, MSC Armonia, MSC Musica, MSC
Orchestra, MSC Magnifica, MSC Poesia, MSC Fantasia, MSC Splendida, MSC Divina, MSC Preziosa,
MSC Meraviglia, MSC Seaside, and MSC Seaview. Our Cruise ships range in size from 58,000 tons to
more than 150,000 tons. We have the distinction of having the fleet with the youngest, most
modern ships in the world.
We also firmly believe that our winning difference is our Crew. YOU make the difference. Your
personality, your skill, your understanding of the importance of safety. And the friendly, professional
way you communicate with our Guests, and with each other. YOU are the main reason our Guests
keep coming back to MSC, and why we have become ‘Masters of the Sea’.
With headquarters in Geneva, Switzerland, MSC has offices and installations throughout Europe,
South Africa, Madagascar, the United States, South America, Australia, and a growing operation in
China, and Southeast Asia. On our Cruise ships, we employ around 15,000 Crew on board, with
about the same number rotating at home. The number of personnel working directly for MSC Cargo,
MSC Cruises and our shoreside support network is more than 50,000 – and growing.
The future? We will continue to innovate. We will continue to grow, to build new, environmentally
responsible super Cruise ships. We will explore and operate in new exciting destinations, and we
will continue to set the highest standards of safety, service and enjoyment that have made us the
Masters of the Seas. And we want YOU to be part of our future. You make the difference!

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THE MSC MAGIC

MSC is a great family company and we believe that our Crew and every member of our company is part
of our ‘family’. We are different from other Cruise companies because we are independent, we are strong,
and we have outstanding Crew.
 You are an ambassador of MSC. Wherever you go, whatever you do, you represent our great
company. Your smile, your politeness, your service and your spirit – that makes you (and us) special.
 The ship you work on is ‘your ship’. It is your home. It is special. It has a heart, and you help to make
it special.
 Make our Guests love you and love our ship. Be the first one to make eye contact and smile. Say
‘good morning’ sincerely. Do not let your Guests say hello first. Remember their names. Treat them
as your honoured guests. They chose MSC, and we are honoured that they did this. Help make them
decide to come back for their next holiday.
 Be positive, friendly, warm, and full of the joy of life. Follow our SMILE principle. Remember this is a
journey of enjoyment for our Guests – they paid to make their dream come true. You are part of
that dream – now let us keep the dream alive!
Welcome to the World’s greatest Holiday New candidates must be healthy, have excellent
Industry! language skills (speaking and understanding English is
W
mandatory), a great personality and be in good physical
elcome to the MSC family of Crew. You
condition. You will need several important legal
have embarked on a special ship and documents, but in most cases, your Agent will be able
into a special career of high-quality to help you with this.
service.
You are the important human factor in our 1.2 What you will have to pay for
operation that connects the company’s  All regulatory training courses (STCW 95). These
experience and dedication to the most must be provided by a certified Academy, which is
professional delivery of our product – a safe, equipped to provide comprehensive
enjoyable holiday for our Guests. We are in the hotel/hospitality and Cruise ship training). The
business of providing their ‘dream cruise’. You can charges for training courses may vary from country
help make that dream come true. to country, and the choice of the ‘right’ school or
academy is yours. We strongly recommend that
Use this booklet as your guide. It offers advice and you use a training facility that follows the
regulations of MLC2006, and that all charges are
information to help you professionally, and to
explained to you before you start any course. At
settle in and understand your new home.
the end of the course you must receive a valid
certificate to show you have passed a course in
1. Before you leave Home Basic Safety Training, STCW, Crowd & Crisis
Management and Security Awareness.
1.1 Getting the job – You and your Agent  A passport
In most cases, you will have been recruited through one  A National Seaman’s Book (if applicable)
of the Manning Agents used by MSC. We use more than  A Panama Seaman’s Book (if applicable) – the cost
thirty such Agents around the world. will be refunded on your first payslip
 A comprehensive Medical Examination that meets
The job of these Agencies is to find the most suitable the requirements of MLC2006. (For Brazilian Crew
people from the countries they operate in to work on members, please refer to the T.A.C. and Brazilian
board the Cruise ships of MSC. forms that your Manning Agent will provide for you
with this Information booklet)
Our agents will always give the first preference in
placement to our Crew who are at home enjoying their 1.3 What you must NOT pay for
vacation, and then look for candidates who are well  Apart from training costs and valid direct expenses
suited for their future position on board. for documents, etc. (as described above), no other

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payment should be made to your Agent or other Agent a “Letter of Guarantee”. When you get this letter,
person to embark. make a copy and don’t lose it.
 You must never offer gifts or favours to any person
on board or ashore for any reason (to be re-hired, 2.1 Your Contract
to be promoted, to move to another department When your position is confirmed by the Company, your
etc.) Manning Agent must present a seafarer’s employment
 Costs for a visa – these will be refunded on your agreement to you – your contract. This contract must
first payslip. clearly indicate your salary structure and (for certain
positions) the structure of Service Charge Incentives
It is illegal to ‘pay for a job’. It is illegal for your Agent or and Commissions. You must read and understand
any person on board to accept money from you. Your everything in your Contract before you sign it. (This
career and your work performance will always be contract must be signed as soon as you embark). Upon
followed by the MSC Crew Department, and signing your contract before embarking, please ensure
promotions will be based on fair and clear evaluations your final destination (point 11 on your contract) is
of your performance. correct.
If you are placed in a position where your Agent or any
You must keep safe the original signed employment
person on board is asking for money, favours or gifts
agreement (your contract). MSC will also keep a copy of
from you, you should report this by sending an email
this contract.
message to the Crew Complaints Team at the following
address:
The terms of your seafarer’s employment agreement,
as well as your compensation and secondary benefits
crewcomplaints@msccm.co.uk have been collectively bargained for by FIT/CISL on your
behalf. Details of the terms of the Collective Bargaining
Agreement are available onboard. FIT/CISL is also the
1.4 The Maritime Labour Convention representative Union for all seafarers on our ships and
Your contract with MSC has been prepared to fully is a member of the International Transport Workers’
meet the requirements of the Maritime Labour Federation (ITF).
Convention of 2006 (The international protocol that
protects the rights of Seafarers). These important rules The company has the right to extend or reduce the crew
are detailed in Regulation 2.1 in Part 1 of the members contract as it sees fit, due to business needs
Declaration of Maritime Labour Compliance. These as stipulated in the employment agreement
regulations are displayed by your Manning Agent, and
you should read them carefully. You will also find a 2.2 Your Passport
copy displayed in the Crew Area on every MSC Cruise You will need a passport that’s valid for at least one
ship. year from the date you get on board, and no less than
6 months after the end of your contract. If the passport
1.5 Your Manning Agent has less than a year’s validity, you won’t be allowed on
Your Manning agent must be licensed and competent board. The cost of the passport will be yours.
to function as a legitimate recruitment agent for MSC.
2.3 Seaman’s Book
The Agent must give you detailed receipts for any You will be required to be in possession of a national
payments you make to the agency. Seaman’s Book issued by your country of birth or
residence. The cost of your national Seaman’s Book will
1.6 Ship’s Registry be yours. If you are working onboard one of our
Our ships are registered in The Republic of Panama and Panama flagged vessels you will need to be in
in Malta. This means that in addition to international possession of a Panama Seaman’s Book that will be
laws and regulations, MSC also complies with the provided either by your Agent, or directly on board.
maritime requirements of Panama and Malta.
The cost of the Panama Seaman’s Book will be to the
2. Documents you’ll need company. If you are working onboard our Malta
Registered Ships you may have either a National
2.0 Your Guarantee Letter Seaman’s Book or a Panama Seaman’s Book.
As soon as you are confirmed for a position on an MSC
ship, the Crew Department will send your Manning

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2.4 Visas To be acceptable, the certificate must state that you

In nearly all cases, you will need a visa to join the ship, have no medical condition that could get worse or
and to work on the ship in other countries. In Europe, affect you in any negative way by working at sea – and
this will involve a Schengen visa, and for ships in the that your condition will not endanger the health of
USA, you will need a C1/D Visa. anyone else on board.
It is important for you to know that MSC covers the cost Your Medical Examination certificate (and any other
of ALL visas – but due to administrative difficulties in medical documents) will be held by the ship’s Doctor
some countries, you may be requested to pay the Visa and treated in confidence. It will be returned to you
costs. The Visa cost will be refunded on your first when you disembark.
payslip.
The cost of these examinations is your responsibility
Make sure you get a receipt for your visa expenses to and varies from country to country. You may arrange
present to the Crew Purser. This refund is paid in full the certificate yourself, or your Agent may do it for you.
and will appear on your account statement.
Brazilian Crew members must refer to the T.A.C. and
* Please note that MSC does not cover any associated the Brazilian forms that your Manning Agent will
costs such as services charges, rush fees, etc. provide for you together with this Guide.
2.5 Basic Safety Training 2.7 Specific Training (Certificates and licenses)
STCW 2010 requires all persons working on board to Some positions on board require specific training to
receive basic safety training or instruction in acquire licenses or certificates. Generally, this involves
accordance with section A-VI/1 of the STCW Code. You people selected as Deck and Engine officers assigned to
will be required to obtain certification in STCW Crowd technical jobs on board, but it may also be a
& Crisis Management, and either STCW Proficiency in requirement for some Hotel positions. Your Agent will
Security Awareness or STCW Proficiency in Designated advise you about these documents (if needed).
Security Duties depending on your position. You must
pay for these courses. Your Manning Agent can help You should present these certificates to the Crew
you find a Certified Training Centre. Purser on the day you embark. Make a copy of these
documents for your own records.
2.6 Medical Examinations & Certificate
Before you leave join the ship, you must pass a 2.8 Other documents you will need
comprehensive medical seafarer’s examination by an  A current and authorized certificate or statement
authorized medical practitioner. that you have successfully passed a drug test, to
show you do not use illegal drugs or other
This medical practitioner (doctor) must comply with the prohibited substances.
requirements of the International Convention on  References to show that you have skills for your
Standards of Training Certification and Watch keeping intended position. All references may be checked.
for Seafarers (amended in 1978).  If you have been at sea before, a document of your
previous embarkation (e.g. – a sign-off letter or
This medical certificate must be in English. It must be stamp from your most recent embarkations), as
valid for no more than two (2) years. It is always well as your most recent performance evaluation.
recommended to hold a valid medical examination
valid for the entire period of your next contract. A copy of all these certificates and documents must be
provided to MSC (or your Manning Agent) before you
However, if the certificate expires while you are on join the ship. Once onboard, the Crew Purser will take
board, it will remain in force until the next port where possession of your passport, seaman’s book, original
it can be renewed by a qualified doctor (provided the contract, and inoculation documents. You’ll get these
period of expiry is no more than 3 months). The documents back when you go home.
certificate must state that you are healthy to work on
board. It must include a certificate for your Colour 2.9 Minimum Age
Vision (this certificate must be valid for a maximum of You must be over the age of 18 years to work on any
six (6) years. MSC Cruise Ship. You must provide a valid document

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that confirms your age to your Manning Agent when regional flights, your “free” baggage allowance may be
you start your hiring process. limited to 23 kilos.
The Crew Office will refund extra costs for local or

2.10 Your contact information regional flights up until 40kg, but only when presenting
As well as all the other personal information you a receipt. Excess luggage fees for are flight
provide for us, we also need your personal (mobile) (international or regional) above 40kg will not be
telephone number. We may never need to call you, but reimbursed.
in case you have difficulties with transport or in an
emergency situation, we can find you or your relatives Weigh your baggage before you leave home. (Most
using your emergency contact. We will also give our airlines will only let you take one piece of hand baggage
Ground transport operators your number in case the inside the plane, so it’s wise to use a soft collapsible bag
drivers can’t find you at the airports. for this purpose). Make sure you tag and mark every
piece of baggage you intend to take with you.
3. Travelling to the ship
4. Arriving at your destination
3.1 Your airline ticket
MSC pays for your ticket (to and from the ship from
4.1 Immigration & Customs at the arrival airport
your home airport), and your Agent will arrange to get
If you travel in a group, stay together and follow the
you to the airport in your home country in plenty of
directional signs. You will have to pass the immigration
time to check-in and complete any formalities.
check where your passport and other travel documents
will be checked. In the USA, this can take a long time,
You must confirm with your Manning Agency your final
so be patient.
home destination airport, as this cannot be changed
once you embark onboard.
After you get your immigration clearance, you will have
to collect your baggage and complete Customs
3.2 Packing your bags formalities before you’re ready to be transferred to the
There is limited storage space in your cabin, so take ship (or to the hotel).
only what is really necessary. The Company will issue
your work uniforms, so take only private clothes and
4.2 Getting to the ship
items you will need while you are on board.
Depending on flight arrangements, you may arrive at
your destination the day before the ship arrives. If this
Make sure you check the weather in the area the ship
happens, MSC will have arranged an overnight stay in a
is cruising. If you’re going to work in Northern Europe,
hotel not too far from the ship.
you might need warm cloths when you go outside. In
such a case, a scarf, a pair of gloves, and a pair of good
The MSC Agent will meet you at the airport and take
shoes should be on your list.
you to the hotel, check you in, and give you instructions
about meals and meeting the next morning to go to the
If you regularly use prescription-medication, be sure to
ship. Some crew members will go directly to the ship
carry the original doctor’s prescription in case the ship
and will not stay overnight in a hotel.
needs to inspect the medications, or you need to
purchase more.
5. Arrival at the ship
3.3 Money you’ll need 5.1 Signing on
Carry some cash (or major credit cards) to cover any
An MSC Agent will help you through embarkation
personal expenses during the trip to the ship, and to
formalities at the port and guide you to the gangway
make sure you have funds until your first payday. We
where you will go on board. Generally, the Crew Purser,
suggest you carry about €300 (or around $400).
or the Human Resources Officer will meet you at the
gangway.
3.4 Luggage restrictions
When we book your travel, we will try our utmost to fly The ship’s Security Officers will inspect your baggage
on what is known as a “Seaman’s Ticket”, usually and check your documents. You will then be taken to a
allowing you 40kg of baggage on international flights waiting area where you will meet your Buddy.
without additional charge. However, on local or

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The HRO, Crew Purser, or your assigned “Buddy” will You will have to sign for this key or key card, and to
then tell you about the “Signing-On” process, your return it to the Chief Crew Steward when you
cabin assignment, as well as where to get your uniform, disembark. On ships with a key card, your ID card is also
name-badge, and MSC Crew identification card. This is your cabin key.
also when you sign your contract and “sign-on” to the
ship’s Articles, which, in accordance with Maritime Law, 5.5 Cabin Regulations
binds you to the ship and all Crew Regulations Cabin rules exist for your safety and comfort.
established by MSC. o MSC does not accept responsibility for any money
or personal items left in your cabin.
The ship’s rules and regulations are enforced by the o No food is permitted in cabins except for items that
ship’s Master, as well as and the government are sealed with an expiry date, for instance
administration represented by the flag of the ship. noodles, cookies, chocolates etc., in which case
they must be stored in sealed containers (or their
If you’ve arrived after a long journey, the ship will original packaging), be dry, and clearly labelled.
provide something to eat and drink while you wait to o Smoking is not permitted in any Staff or Crew
be assigned to your cabin. cabins, or in the corridors near any cabins, or near
gangways. On some ships, smoking is permitted in
5.2 The “Buddy” System a designated part of the Crew bar, Crew disco or in
MSC Cruises has a “buddy” system to help crew areas specifically designated “Smoking” areas.
members settle in to the ship environment. A buddy is o Interfering with smoke detectors or emergency
an experienced crew member who helps newly joining speaker systems is forbidden.
crew members to familiarize themselves with their o No extra installations to existing electrical lines are
work tasks, life on board, as well as with areas like the allowed.
laundry, mess rooms, bar, administration, and also o You may not have irons, coffee-makers, tattoo
standard procedures and the importance of being on machines, or any heating appliance in your cabin.
time. o If you see insects of any kind in your cabin, report
this to the Chief Crew Steward.
5.3 Cabin Assignment o You may not have alcohol in your cabin. Bottled
Once you have been through the signing on process water, juices (sealed), and soft drinks are
with the Crew Purser, you will be assigned a crew cabin. permitted.
If you are sharing a cabin with others, it is important to o You must make your bed, clean your cabin (and
respect your cabin mates and to be neat and well cabin bathroom) every day, and change your linen
organized. on specified days.
You must use the cabin assigned to you. If there is

anything wrong with the cabin, or if something is 6. Settling in – Getting used to ship’s life
missing, (or if you have a good reason to change to
another cabin), you must tell the you must tell the 6.1 Crew Cabin Inspections
Accommodation Officer / Chief Crew Steward. Your cabin may be inspected by a team of officers
whose job it is to make sure that your accommodation
Married Couples who are embarking together must is safe, clean, and organized.
bring with them their marriage certificate to request
sharing a cabin together Even if this is only a visual inspection, you need to be in
the cabin. The Chief Crew Steward will let you know
Crew members who are in a relationship onboard will when your cabin will be inspected.
not be able to request a cabin together, and they must
have the permission of their cabin mate for their Sometimes, the Staff Captain may request a deep
partner to visit the cabin. inspection, and this could require you to open your
drawers, cupboards, etc. During those inspections your
5.4 Your Cabin Key presence is required.
On Armonia, Sinfonia, Lirica and Opera, you will be
given a metal cabin door-key. On all other ships, you These inspections are all made to comply with the
will be issued with a plastic electro-magnetic key card. Maritime Labour Convention and held under the
responsibility of the Staff Captain.

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Managing Director
Inc. receipt 13
 Cabins of female crew members will be inspected 6.5 The Official Language on board
by a female senior crew. The official working and safety language on all MSC
 Technical problems with your cabin (lights that cruise ships is English. It is also the language used by
don’t work, air conditioning or TV problems, Safety authorities in all countries. All safety, emergency
plumbing that leaks, anything broken, etc.) must and informational signs and notices are only in English.
be reported to the Chief Crew Steward using the It is the only official language on board. If you do not
drop box located in near the Crew Purser’s office. understand and speak English, we cannot consider you
for a position with MSC.
6.2 The MSC Crew ID card
This card is issued to you by the Crew Purser. It has your Local authorities may visit the ship and ask you
photograph, your name, date of birth, nationality, questions about safety equipment and safety
passport number, and Crew ID number. The card is procedures. You must be able to answer their
issued to you free, but if you lose it, you must report questions (in English) about your safety responsibilities.
the loss immediately to the Crew Purser.
6.6 Training on board
If you want to use the card for onboard purchases, you Training is an important part of life for all crew
must” pre-charge” the card with cash at the Crew Office members; it makes everyone proficient in their safety
and pay your accounts in cash on the day specified each functions, keeps everyone informed about changes to
month. procedures, and make sure that we are always ready to
respond to situations that can arise on board (personal
Every time you go ashore and return to the ship, the and guests’ safety, food safety, new equipment, etc.)
card will be “swiped” by Security Officers at the
entrance to the ship. You must also use the card for all All training is recorded, and you will receive a certificate
your purchases on board (in the Crew bar, Crew Disco, of achievement for any formal training programs.
in the shops etc.) Except for safety training, all training sessions are
included in your working hours; meaning you are not
6.3 Your Name-Badge requested to attend training sessions outside your daily
You will be given an MSC Cruises badge with your name working hours. Safety training can take place during
after you come on board. You must wear this name- working hours or when you are off duty. In either case,
badge at all times, on and off duty, and on all uniforms you must attend all mandatory safety training.
and private clothes while you are on board. Crew must
remove their name badge when ashore and not on 6.7 Probation period
duty. If you are joining MSC for the first time and this is your
first contract, you have a 90-day “trial” or
6.4 Safety briefing and Personal safety guide “probationary” period to settle in and perform well.
You will find details about this important aspect in your
The Safety Officer will give you a personal safety guide contract under the heading “Probationary Period”.
and vessel familiarization booklet when you embark. A
mandatory briefing and a “must-pass” safety 6.8 Living on Board
examination (in English) will be arranged as soon as The life on board is fast paced and social. Living
possible after you embark to ensure that you have a together, working together, and socialising together
clear understanding about safety, and your role in the means that cultural sensitivity and a positive attitude is
safety organization. essential. Cultures, religions, and races from all over
the world are working together in a confined
Make sure you carefully read these important booklets environment so it is important to be considerate and
and ask the Safety Officer should you have any understanding of all around you.
questions.
6.9 Crew Laundry facilities
Your Basic Safety Training and examinations at your There are laundry facilities onboard where crew
Manning Agency will help you prepare for this. The members can clean their personal clothes. Uniforms
embarkation safety briefing will help you understand can be laundered through the ship’s main laundry.
the emergency signals, procedures, and your specific
duties in case of an emergency.

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Inc. receipt 14
6.10 Some friendly advice

o Seasickness: You may be seasick for the first day or 6.12 MSC Crew APP
two of your embarkation. Most people get over it MSC offers you the “me@MSC” APP, which allows you
very quickly. We can help by providing seasick to establish an active contact with the MSC World. By
tablets (free) from the Medical Centre. using the free APP you will be able to perform your self-
o Missing Home: You will probably be home-sick for evaluation, check your final appraisal (IPM), review
a while. If it is your first time at sea, you will miss your monthly payslip, and much more! Refer to the
your family, your friends, your pet, your familiar Human Resource Officer for more info.
spaces...but the feeling passes soon.
o Staying in Touch: Staying in touch with your friends 6.13 Service Charge Incentives and Commissions
is easy. You have the choice of the ship’s special Additional service charge incentives and commission
crew internet service (crew charges apply), mobile payments are made to crew members to recognise
phones (calls and SMS), and in most ports, you can competence and above-average service. These will
use phone cards. Always ask for a phone card that generally not be paid in the following circumstances:
gives the most time for the country you want to o Poor personal performance (as shown in your
call. Internet cafes exist in most ports evaluations),
o Warm clothes: If you come from a tropical country o Voluntary sign-off,
(like Madagascar, the Philippines, Indonesia, or o Repeated and justified complaints from Guests,
India), bring some warm clothes. Winter o Disciplinary disembarkation.
temperatures in Europe can fall below zero from
December to February. If you do not have any 6.14 Dry-dock and Repair periods
warm clothes, go shopping as soon as you can after Our ships are maintained and inspected to the highest
you arrive. A warm cap, a scarf and gloves are a standards. Periodically, this involves taking the ship out
great idea. of service to inspect the hull, rudder, and the propellers
o Your cabin: Depending on your position onboard, (usually in a special Dry Dock). At other times the
you will have to share a cabin with another person. maintenance, repairs, or renovations are done in a
On some older ship, you might even have to share repair facility. These renovation periods may last for
with a maximum of three other crew members. just a few days to several months – and sometimes in
Cabins are not large, and there is limited space for locations when outside temperatures may be very low.
luggage. Don’t disturb the other person/people in It may even snow.
your cabin. Keep your cabin clean and comfortable.
If a couple requests to share a cabin, the Chief During these repair and inspection periods, there may
Crew Steward will try to meet their request. be days when there is no air conditioning. Elevators will
be stopped, the water may be turned on and off,
6.11 Payday. emergency equipment is tested, eating arrangements
You will be paid every month according to your will be different, and just when you need a hot shower,
Contract in the currency stated in your Contract. For the water is cold. However, the food will always be
your convenience, your Statement of Earnings will be nutritious and plentiful, and there will always be
available using the Pelago APP. If you have any drinking water.
questions about how to use the APP, please see the
Human Resources Officer. 6.15 Crew working on ships in the USA
There are some important points you should know to
The Crew Purser will give you a monthly account of any prepare you for your season in the Caribbean. Because
payments due to you, allotments, or any charges you of strict US immigration regulations, crew members of
have incurred (shops, internet, bar etc.) and the every nationality are required to be seen personally by
amount that has been paid to you. If you have any U.S. immigration officials on the first visit of each
questions about your salary, you should contact the season.
Crew Purser. Your salary is paid through SHIP MONEY
CARD System. If you are on board for the first time, the This happens in the first U.S. port before our guests
Crew Purser will give you your Ship Money Card and disembark. Usually, the U.S. immigration officers will
instructions how to use it. take your photograph and ask for a fingerprint – just as
they do at all U.S. airports.
Your point of contact for all financial matters on board
is the Crew Purser, who can tell you about allotments,
social benefits payments, and the Ship Money Card.

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Managing Director
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Crew members will be issued an I-95 document from The crew messroom on all ships are open after
the CBP Immigration Officers during their first week midnight for crew working during the night.
onboard a vessel that is sailing from the USA. This
document is the crew members’ permit that allows Drinking water, coffee, and tea-making facilities are
them to go ashore in US ports. If a crew member loses provided for all meals. A microwave oven is also
the I-95 then they are liable to pay CBP a fine of $350 available in all crew messrooms for late-night crew to
to replace it. heat snacks.
6.16 Safekeeping Only crew members are permitted to enter any

The Company does not provide personal safekeeping messrooms. Relatives and (non-crew) friends are also
facilities for crew members, so we advise you to keep permitted.
any money or valuables locked securely in your cabin.
Ensure you bring a small padlock with you. It is best to 7.3 Officers Messroom – Waiter Service
not keep large amounts of cash or expensive items with This is to be used by the Captain (at his discretion),
your cabin. senior officers from all departments, and personnel
assigned by contract to this messroom. (Not available
on Seaview and Seaside).
7. Crew Dining & the Crew Bar
7.1 Nutritious, quality crew meals 7.4 Petty Officers & Staff Mess - Self-service
The Crew Cooks have all been trained to meed the high Depending on the class of ship, these messrooms are
standards of Food Safety and Quality on our ships, in used by middle management, Guest Service, Revenue
compliance with the MLC requirements. and Entertainment personnel. You can find the
complete list of people assigned to specific messrooms
All menus have been prepared by the Catering in Standard Procedure 14.03.00. (Not available on
Department to provide the best possible and Seaview and Seaside).
nutritional food to meet your special needs. A Gluten
Free menu is available for any crew who are gluten- 7.5 Guest-area Buffet
intolerant (on ships certified to provide this type of The busiest guest dining areas on our ships are the self-
diet). service buffets. While some crew members have special
privileges to use the buffets, they must always give
To be eligible for special dietary meals, you must priority to our guests.
present a medical certificate to the Medical Center.
The Captain and the most senior officers can dine in the
All menus are provided in English and are rotated buffets for all meals. Access for other crew members is
frequently. Pure drinking water is free and is available explained in Standard Procedure 06.11.00 to 06.11.03.
24 hours a day. There is a Crew Welfare committee that
collects all food related concerns and suggestions. In all cases, ship’s personnel are not permitted to use
the Buffet areas during peak Guest times and never
7.2 Messrooms take priority over Guests.
Dining rooms for crew members are called Messrooms.
The messroom is available for all crew members. Dining Where buffet access is permitted, ship personnel is
times are displayed near the messroom and must be encouraged to share tables WITH Guests.
followed.
7.6 The Crew Bar
You must wash your hands before eating. Smoking is The Crew Bar is a place where crew members can buy a
not permitted in any messroom. All messrooms are coffee or a drink to socialise and relax. At the Crew Bar
Buffet (Self-serve) style. everything is paid using the Crew Card. Some ships also
have a Crew Disco where fun welfare events will be
In every messroom, good dress standards apply. Soiled held.
overalls are never permitted. You may wear your own
clean, neat casual clothes in the messrooms if you are
off duty, but always with your name badge.

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Managing Director
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8. Your Uniform & how you look Reference is made to the grooming standards as
described in SP 34.01.01 “Crew Grooming”.
8.1 Uniforms
You must wear the uniform associated with your 9. Your Job on board.
department and your specific job. You will have to pay
a percentage of the cost for new uniforms. This 9.1 Position Descriptions
percentage is calculated according to your salary. Every crew member has a Job Description. Your
(People on higher salaries pay more. People on lower Manning Agent will show you a copy before you receive
salaries pay less). The cost is deducted from your salary. your contract, and you will receive a copy from your
department head when you embark.
MSC provides all parts of the uniform including shoes.
We do not permit the use of any personal items on 9.2 Company Standard Procedures
uniforms. There is a written Standard Procedure for every job on
board every ship. Your supervisor will give you the
Brazilian Crew members should refer to the T.A.C. and Standard Procedures for your duties when you embark,
the Brazilian forms that your Manning Agent will give and we will train you to help you get to the standard we
you together with this Embarkation Guide. need.
8.2 Going ashore in Uniform
9.3 Working hours, resting hours, and overtime
No crew member should wear their uniform ashore
Your working hours and overtime are explained in your
when off-duty. Only crew members who are involved in
contract. We have introduced a quick, accurate way for
embarkation duties may wear their uniform ashore.
you to record the actual hours you work and the hours
8.3 Special Equipment for your job you rest. This is done using a microchip card you
Special equipment for your job (food and ware wash receive (free) when you embark.
thermometers, etc.) will be provided to you free.
You will generally work 10 to 11 hours every day, seven
8.4 Personal Protective Equipment (PPE) days each week – but if you incur any overtime, it will
There may be times during your job where you are be automatically recorded for payment in the
required to lift or carry heavy equipment, work in cold electronic time-card system. Retain the signed copy of
conditions, or transit areas that could be under repair. your rest hours for your record during your time on
In these cases, you will be issued with personal board. The minimum hours that you can rest will not be
protective equipment to ensure your safety. less than 10 hours in any 24-hour period, and 77 hours
in any seven-day period.
This equipment may include safety shoes, safety gloves,
back support belts, helmets, goggles, ear-protection, You will be required to take part in emergency drills
etc. This equipment is issued free to by the Safety (such as lifeboat drills, firefighting exercises, and
Officer and remains the property of the ship. emergency musters, as required by national laws, but
these will be conducted in a way that minimizes
8.5 Your appearance - Grooming disturbance of rest periods.
Excellent grooming and personal hygiene are important
for all crew members; all are to look and smell fresh and Time and attendance training will be conducted by the
clean throughout their contract, deodorant is essential HR Officer for those crew members who are new to the
and showering is required before each shift. Facial hair Company.
is to be very tidy and clean, if you embark with a beard
or moustache you may maintain it, however no crew 9.4 Sanitation – Keeping everyone healthy
member shall grow their facial hair during their We call it “Sanitation” and it’s probably one of your
contract. All other crew members must be clean shaven most important responsibilities on board. It involves
at the beginning of every shift. Hair and make-up shall personal hygiene, staying healthy, and keeping our
be of natural appearance and in a professional style. guests healthy.
8.6 Tattoos, piercings, ear-rings Proper Sanitation practices keep the living environment
Under specific circumstances, MSC allows crew on board safe. These practices focus on the importance
members to have visible tattoos or piercings on any of food safety, hand washing, hand sanitizing, and how
part of their body when they are wearing uniform.

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Managing Director
Inc. receipt 17
to prevent spreading bad germs that could make many costs associated with personal “cosmetic” dental,
people sick. optical, or other surgical procedures.
All crew members must read and adhere to the If you are sick or injured, tell your supervisor and visit
procedures laid out in the MSC Sanitation Manual the Medical Centre immediately. In the case of an
prepared by the Fleet Sanitation Director. This emergency, tell your supervisor without delay and the
important manual is available in the Crew Library, the Medical Centre will be advised.
Training & Development Manager, or the Public Health
Compliance Officer. Food-handlers must obtain a "return to work"
permission note from the medical centre.
10. Company Policies involving Crew The ship’s Medical Centre provides a wide range of
10.1 Complaints medical services and treatments, but if needed, the
All crew members are entitled to complain about Doctors on board are in contact with land-based
anything that affects their “Seafarers Rights” such as hospitals 24 hours a day. In emergency cases, when the
unfair working hours, abuse of power by superiors, ship is at sea and immediate hospitalizing is required,
physical conflict, unacceptable food, psychological aerial evacuations can be arranged (conditions
torment, bullying, mobbing, sexual harassment, racism, permitting) by the ship’s Doctor and the Captain.
etc. These “Rights” represent the obligations of MSC
All crew members have access to the ship’s Medical
and our onboard ship’s Command and Management
Centre every day, at sea and in port at times advertised
Team to provide safe and accepting working and living
on the Crew Noticeboards and on the door to the
conditions for you, in compliance with international
Medical Centre.
rules and the MLC, 2006 requirements.
10.3 Urgent Medical assistance
The Complaints Standard Procedure (SP 35.01.01) will If you need urgent medical attention after hours when
be provided to you prior to embarkation by your the Medical Centre is closed, contact the Medical
Manning Agency and lays out the complaint options Emergency Number and immediate medical attention
available to you. will be arranged for you.
The Complaints Procedure is also displayed on the Crew If you are “unfit for duty” for one week or more, or if
Noticeboards and in the main Crew public areas on you must disembark because of an illness or injury, the
board. company will repatriate you at the earliest opportunity.
The onboard Human Resource Officer is always 10.4 Medical Insurance

available for advice about how to file a complaint. From the moment you leave home to travel to the ship,
until you return to your home from the ship, the
If a complaint is not resolved onboard to your Company provides medical insurance to guarantee
satisfaction, or in due time, a complaint may be protection of your health. This medical insurance is
addressed directly to the Company’s by sending an provided at no cost to you. The Company also provides
email with your complaint to the mail address: long term disability and death benefits as detailed in
the Collective Bargaining Agreement.
crewcomplaints@msccm.co.uk
11. Your Career Path
Everyone on board has a “Career Path” – a plan for your
10.2 Crew Medical Treatment future.
As well as your safety, your health and wellbeing are
very important. The ship’s Doctor is always available to Your Career Path shows the training you need to
you at no cost if you need medical attention. complete to achieve a higher position, also the
language skills you need and what your eventual
The Company will pay for any necessary shoreside position can be. Additional information can be
medical attention, treatment or surgery caused by an obtained from the HR Officer on board.
illness or injury caused at or by an accident or work-
related incident (including essential dental and/or
optical treatment). The Company will not pay for any

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Managing Director
Inc. receipt 18
12. Our Crew Welfare Program

Working on a cruise ship is no holiday. The work is 13.3 Smoking
focused, sometimes heavy, sometimes repetitive, but Smoking, use of e-cigarettes, and vaping onboard is
never boring. strictly prohibited, both inside and outside on the ship’s
open decks, except for designated smoking areas for
MSC appreciates the great work performed by the crew crew members. Smoking in Food service crew members
members, and the Company knows how important it is (food handlers, provisions, and bar personnel, etc.) are
to enjoy your free time and have fun. This is why we not permitted to carry cigarettes or tobacco products
publish a Crew Welfare Activities program every at any time while on duty.
month.
Smoking in cabins is absolutely prohibited. If it is
The schedule includes great social activities for crew evident that a crew member is smoking in his/her cabin,
members only, such as the monthly Crew Gala night (in a cleaning fee may be charged.
the Guest area), organised Crew evenings, sports
tournaments, and a variety of other fun events.
13.4 Mobile Phones
Crew members are not permitted to carry or use
You have a special live show only for Crew in the Guest private mobile telephones at any time while on duty.
Theatre every month, and a surprise for every crew
13.5 Chewing Gum
member on their birthdays. We also award the
Crew members are not permitted to chew gum on duty
“Employee of the Month”.
at any time in guest areas.
When you are off duty, we have arranged shore 13.6 Swimming Pools
excursions and expeditions for crew members. Crew members may not use the guest swimming pools,
spa pools, or sauna. The Crew Pool is available for all
The Crew Welfare Committee organises the Crew crew members at times advised by the Staff Captain,
Welfare Activities, and we encourage all crew members always depending on weather and sea conditions.
to be actively involved in the Crew Welfare Committee
and help make life aboard exciting and special. 13.7 Use of Guest facilities (bars tables etc.)
No crew members of any position (concessionaires,
As well as all these great crew member benefits, we entertainers, musicians, officers) may use guest tables
have an improved wireless internet service in all crew and chairs around TV viewing areas (where these exist)
areas on all ships for anyone using computers and or use chairs at bar-fronts even if Guests are not in the
smartphones in their own cabin, and we have added a area. (This gives the impression that crew members
Training & Development channel for Crew in-cabin TV have “taken over” areas that are reserved for the
on some ship classes. exclusive use of guests).
13. Rules, Regulations & Advice 13.8 Crew Regulations

This list of rules and regulations applies to every person
13.1 Discipline Policy working on board every MSC Cruise ship. Your copy is
MSC does not impose financial penalties, but warnings included with this booklet. Read these rules carefully.
(verbal and written) are applied after all other actions
are considered. There are consequences if you do not comply with
these regulations. The first step is a verbal warning, but
Disciplinary action is coordinated by the Staff Captain
if you continue to ignore the Crew Regulations and
and the department heads concerned. The HR Officer
verbal warnings, a violation could eventually lead to
ensures that disciplinary action is fair and appropriate.
your disembarkation.
We strongly advise you to read this important aspect of
ship board life in Code of Conduct (SP 35.07.01),
available from your Head of Department.
13.9 Zero Tolerance
The Company will not tolerate any of the following
13.2 Illegal Drugs & Alcohol proven violations:
MSC has strict policies regarding the use of illegal drugs
and alcohol. Details of these policies can be found as  Assault (fighting)
Company Standard Procedures and are available from  Discrimination
your Head of Department  Sexual Harassment or Assault

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Managing Director
Inc. receipt 19
 Inappropriate Guest Interaction 13.13 Sexually Transmitted Diseases

 Illegal drug use MSC is a responsible employer, and as such, we need all
 Substantial crime crew members to maintain a healthy attitude towards
personal health, hygiene, and the dangers of sexually
Any behaviour involving these major violations will transmitted disease. Important printed information
result in automatic termination - also without warning about these subjects, including sexually transmitted
– for offenders, including first offenders. diseases, HIV-AIDS, etc. is available in the Medical
Centre.
13.10 Sexual Harassment
Your relationship with guests and other crew members 13.14 Illegal Drug Use
must always be professional, courteous, and No crew member is permitted to use, possess, sell (or
appropriate. Sexual contact or any form of intimacy participate in any way in the sale) of illegal drugs
with guests is never acceptable. (including controlled substances and prescription
drugs). These include, but are not limited to marijuana,
Sexual contact includes casual (even well-intended) cocaine, opiates, phencyclidine (PCP), amphetamines,
embracing, touching any part of someone’s body, barbiturates, and their derivatives.
unwelcome sexual advances, requests for sexual
Any crew member of any rank will be dismissed for
favours, and other verbal or physical conduct of a
violating this Company policy.
sexual nature, or any action that could be interpreted
by someone as an attempt to sexually violate or entice
him or her. 13.15 Alcohol Intoxication
No crew member may consume alcohol resulting in a
Any violations of this policy must be reported Blood Alcohol Content (BAC) level above 0.50‰.
immediately to your supervisor or your head of Violating this policy could lead to dismissal.
department.
No crew member on watch duty (as described in the
 Never try to approach minors.
Safe Manning rules) may consume alcohol or any other
 Do not accept invitations to guests’ cabins. intoxicating substance within four (4) hours of the start
 Do not put your hands or arms on or around guests. of duty. Crew members on watch duty must have a BAC
level of 0.00‰ while on watch.
13.11 Minors
Many of our guests are children. MSC classifies a child Any crew member found to have BAC levels above
if they are under the age of 18. Unless your role on these limits is in violation of the Company policy, and if
board specifically details supervising children, never be tested with positive results, will be removed from duty,
alone with child. Avoid, whenever possible, entering and may be dismissed.
areas where you are alone with a child, for instance in
an elevator. If your role involves entering a guest cabin Be sensible and careful. You can enjoy alcoholic
for any reason, you should immediately leave if children beverages including beer, wines, and limited spirits in
are present and alone. the Crew Bar or Crew Disco (if available) or at crew
parties (where arranged officially), but in the interests
13.12 Inappropriate Guest Interaction of safety, you may be tested for Blood Alcohol Content.
Being over-friendly can be misinterpreted as sexual
harassment or making sexual advances. International Tests may take place as follows:
law is very strict, and the punishment is severe. Having o If there is reasonable suspicion of intoxication
sexual relations with minors, sexual assault, and rape o Randomly on board
are all criminal acts, and punishable by law. Any crew o After an accident or near-miss on board
member violating this regulation will be dismissed and
usually handed over to local authorities. Crew members are not permitted to bring alcoholic
beverages on board, and you cannot buy bottles of
You should never ask for, or give private telephone alcoholic drinks from any shop on board.
numbers, to any guest. Never ask for, or give, personal
user names in relation to any social media web sites. If you buy alcoholic beverages ashore and bring these
on board, they will be taken from you at the gangway,
held securely by the Security Team. These beverages
will be returned to you on your final disembarkation.

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Managing Director
Inc. receipt 20
Ensure that you receive a written receipt for any

alcohol taken by the Security Team. This receipt must MSC also pays your ticket and travel expenses in the
be produced when you collect your alcohol before you following situations:
disembark.  Compassionate leave: If you have to go home
urgently because of the death of a spouse, child,
Our Security personnel may inspect all containers parent, or a sibling.
(water bottles, soda bottles, mouthwash, etc.) at any  Medical repatriation: If you are injured or sick due
time, and anyone hiding or trying to hide alcohol will to an accident on board or an illness contracted on
face disciplinary action. board, requiring you being away from work for
more than one full week.
13.16 Random Drug and Alcohol Testing In all cases, the company will make every effort to bring
To be sure that every crew member is observing the you back on board as soon as possible.
illegal drug and alcohol intoxication policies, MSC will
carry out a monthly random test for illegal drugs and Additional information on repatriation is available in
alcohol. the “Change of Contract Length” policy.
13.17 Crime 13.20 Dismissal

Crime implies that someone has committed an act that If you are disembarked because it was proven that you
is contrary to national law or Company policy. This committed a major violation of the Crew Regulations,
includes smuggling, theft, deliberate damage, sexual you will be sent home at your own cost.
abuse or harassment, bullying, discrimination, threat or
intimidation, damage to the environment, endangering 13.20 Environmental Hot Line
the safety of the ship, or many other reasons. Protecting the environment is everyone's
responsibility. All crew members have the right, and
If you are victim of crime you should either report the the duty, to report about anything that could affect the
matter direct to the Chief of Security, or if you prefer to environment:
your direct supervisor.  any illegal dumping of garbage into the sea
 any illegal discharge of waste waters
In all cases, any crew member responsible or implicated
 any violation of the Company's
in an act of crime will be investigated, suspended from
Environmental Policy
duty, and in most cases, disembarked.
Crew members can call the Environmental Officer on
To understand what you can and cannot do, you should
phone number 6019, or to send reports by email
read the Crew Regulations.
directly to the ashore Environmental Department email
address:
13.18 Security Awareness
sergio.castellano@msccm.co.uk
The Staff Captain is in overall charge of all Security on
board MSC Vessels. The Chief Security has delegated
When emailing some details about the event should
responsibilities. However, it is the responsibility of ALL
be included, such as:
crew members to have personal responsibility in
 exact ship’s date and time
relation to security matters. If you “SEE SOMETHING,
 description
SAY SOMETHING”. You must report any suspicious
 name and surname of the person responsible
activity whether it be on board or whilst ashore at ports
of call. Whilst ashore do not speak to unauthorised  pictures (if available)
persons in relation to any aspects of the ship. You must
be aware of security threats and remain vigilant at all For urgent cases, the following telephone numbers are
times. Report anything suspicious either to your available 24hrs. The anonymity will be granted.
supervisor or directly to the security team. Internal External
(53)7427 +44 (0) 2034 099 101
13.19 Repatriation
MSC pays for your ticket and travel expenses for you to (53)7428 +44 (0) 2034 099 102
get to your nearest home airport at the end of your (53)7429 +44 (0) 2034 099 103
contract. We do not pay if you decide to break your
(53)7430 +44 (0) 2034 099 104
contract, or if you go home because of disciplinary
reasons.

President and 29
Managing Director
Inc. receipt 21
We assure that each report will be followed up and 15. Before you disembark…
investigated promptly. At least two months before you are due to disembark,
we need to know when you will be available to come
13.21 Code of Business Conduct back after your holidays. To do this the HR Officer will
As an international cruise line company, MSC Cruises contact you to request your availability dates.
earns its reputation and trust everyday by providing
unparalleled services to its guests and by conducting Before your disembarkation the HRO will give you your
business fairly and ethically. Our reputation for trust appointment letter in which your next assignment
and integrity relies also upon every action by every details are specified.
Employee every day.
The Code of Business Conduct is a guideline to help

Employees to run business ethically. The Code sets
forth the common standard of approved behaviour,
regardless of the location of the Employee. These
standards supplement and may go well beyond
compliance with laws and regulations in many
countries where MSC Cruises operates.
14. The Human Resources Department

A dedicated Human Resources (HR) Department
ashore, assists all crew members from the moment of
their first employment until the time they return to
their homes.
We appoint your Manning Agents around the world and

monitor the way they take care of you, and we assist
them to make sure you get all the pre-embarkation
training you need before you leave.
We follow your career on board from the moment of

your embarkation, arranging promotions, and your
professional path according to your performance and
expertise.
The HR department ensures that all international Rules

and Regulations relating to seafarers are implemented
without fail, and that conditions on board are the best
possible for our crew members.
The HR Department monitors reports from the ships,

and we make random visits to ensure that our crew
members are being well cared for.
If any crew members are sick or injured, the HR

department organizes shoreside medical assistance –
and if necessary, arranges quick repatriation home.
The HR department evaluates your performance,

organises promotions, provides guarantee letters for
your next embarkation, provides (and pays for) air
travel, and guarantees your salary.

President and 29
Managing Director
Inc. receipt 22
16. The Code of Conduct

SECTION 1 – SERIOUS BREACHES OF THE CODE OF CONDUCT
OFFENSES MANAGED BY THE CHIEF OF SECURITY
1. Assault: Injurious physical assault of another person (punching, kicking, biting, use of a weapon).
2. Bribery: Offer or acceptance of anything of value in exchange for influence on a head of department,
official, or employee.
3. Criminal damage: Reckless, or deliberate damage to the ship or any property on board.
4. Cyber bullying: Use of Internet and/or mobile technology to harass, intimidate, or cause harm to
another.
5. Child pornography: To produce, possess, distribute, or sell pornographic materials that exploit or
portray a minor (under the age of 18).
6. Desertion: Unauthorized disembarkation of the ship, including missing the ship.
7. Drug abuse: Failing a drug test with confirmed positive result, or refusal to submit to such tests.
8. Drug possession: Possession of illegal substances, narcotics, or drugs for personal use.
9. Drug supply: Possession of illegal substances, narcotics, or drugs, with the intent to distribute,
smuggle, or sell.
10. Excess alcohol: Failing an alcohol test with confirmed positive test result, or refusal to submit to
such tests.
11. Forgery/fraud: Deliberate falsification of company or ship’s records, including work and rest hour
records.
12. Fraternization: Fraternizing with guests outside the scope of job responsibilities.
13. Gambling: Unauthorized gaming, gambling or trading.
14. Harassment: Bullying, harassment, victimization, intimidation, coercion, or abusing position for
personal gain.
15. Homicide: Murder.
16. Indecent exposure: Purposefully display one's genitals in public to others.
17. Kidnapping: Illegal taking or detaining a person.
18. Mutiny: Open rebellion against the ship's captain, or inciting others to do so.
19. Prostitution: Offer, agree to, or engage in a sexual act for compensation.
20. Rape: Unlawful sexual intercourse without consent.
21. Robbery: Theft/larceny of property or money by means of physical force or fear against a victim.
22. Security breach: Bringing guests into crew areas, or any restricted area, without prior permission.
23. Sexual assault: Unlawful sexual contact of a guest or a crew member that does not include rape.
24. Sexual Harassment: Unlawful sexual advances towards a guest or a crew member without physical
contact.
25. Smuggling: Deliberate violation of customs regulations in any port.
26. Stowaway: Harboring a stowaway or a non-fare paying individual.
27. Tampering with security equipment: Tampering with, removal of, or displacement of any security
device or equipment designed for security protection, except in an emergency or unless duly
authorized.
28. Theft: Theft or possession of stolen property.
29. Threatening behavior: Threats or fighting no apparent injury
30. Unauthorized guest cabin entry: Entering a guest cabin other than in the course of duty, unless
authorized by Staff Captain or Hotel Director.
31. Weapons/Ammunition: Possession of offensive weapons, firearms, or explosives.

President and 29
Managing Director
Inc. receipt 23
OFFENSES MANAGED BY THE HUMAN RESOURCES OFFICER

32. To prejudice the safety of the ship or any person on board by failing to remain on duty (including
sleeping on duty)
33. Demanding or coercing from subordinate crew members commission, tips, money, gifts, or illegal
acts.
34. Willful failure to report repeated episodes of Gastrointestinal Illness (GI).
35. Presenting false or misleading employment documentation or medical certification.
36. Offensive, disrespectful, crude and inappropriate behavior towards another person
37. Persistent use of insulting, argumentative, or profane language in front of guests.
38. Soliciting for tips or favors from guests.
39. Deliberate behavior which seriously detracts from the safe, hygienic, and efficient working of the
ship, or the service standards of the hotel operation;
40. Persistent or willful failure to perform duty.
41. Serious breaches of the Company’s Business Ethics.
OFFENSES MANAGED BY THE SAFETY OFFICER

42. Deliberate disobedience of orders relating to the safety of the ship, or any person on board,
including deliberate failure to comply with the requirements stated in the Company’s Safety
Management System.
43. Unauthorized dumping of garbage, or disposal of any materials over the side of the ship.
44. To endanger the safety of the ship or any person on board.
45. Deliberate failure to comply with the ship's safety and environmental policies and procedures.
46. Tampering with, removal of, or displacement of any safety device or equipment designed for safety,
except in an emergency or unless duly authorized.
SECTION 2 – LESSER BREACHES OF THE CODE OF CONDUCT

OFFENSES MANAGED BY THE CHIEF OF SECURITY
1. Failure to comply with vessels security requirements including gangway procedures.
2. Minor acts of assault (when an object is used as a weapon any assault should be considered
“major”), disobedience, negligence and neglect of duty.
3. Failure to carry crew card.
4. Not reporting an accident.
5. Unauthorized entry to restricted work areas.
6. Failing an alcohol test with confirmed positive test result – Master’s prerogative for diminished
disciplinary action.
OFFENSES MANAGED BY THE HUMAN RESOURCES OFFICER

7. Isolated case of low-level sexual harassment to a crewmember. (Example: Making a sexual
comment, sending a text, unwelcome advances)
8. Minor acts of disobedience, negligence or neglect of duty.
9. Unsatisfactory work performance.
10. Poor timekeeping.
11. Stopping work before the authorized time.
12. Failure to report to work without satisfactory reason.
13. Absence from place of duty or from the ship without leave.
14. Unexcused absence from mandatory training.

President and 29
Managing Director
Inc. receipt 24
15. Failure to comply with the Company’s work and rest hours.
16. Falsifying work hours.
17. Offensive, disrespectful or disorderly behavior towards another crew member.
18. Not following uniform policy or inadequate personal hygiene.
19. Violation of the smoking policy, smoking in no-smoking areas.
20. Failure to attend medical inspections.
21. Breach of crew cabin regulations.
22. Abusive language to fellow crew member.
23. Boarding the vessel late.
24. Inappropriate behavior onboard tenders.
25. Losing life jacket.
26. Using personal mobile phone in passenger areas while on duty.
27. Bringing unauthorized food onboard.
28. Failure to comply with MSC Cruises’ Social Media Policy
29. Unauthorized use of a guest elevator and guest restrooms.
30. Having opened food in cabin (dry, sealed food, wrapped confectionary etc. is permitted).
31. Cabin dirty during inspection (dirty constitutes soiled surfaces and blatant negligence – not
untidiness).
32. Unauthorized use of a crew or guest cabin.
33. Losing any personal equipment issued by company in association with work where this action is the
result of negligence.
34. Damage to uniform through negligence, losing full uniform or part of uniform.
OFFENSES MANAGED BY THE SAFETY OFFICER

35. Failure to report to an emergency drill without an exemption.
36. Failure to report any known missing or damaged safety equipment.
37. Failure to pass safety familiarization test on more than two occasions.
38. Inappropriate use of watertight doors.
39. Failure to wear or use PPE as required.

President and 29
Managing Director
Inc. receipt 25
17. Who’s Who on board

The hierarchy on board all our ships is more or less the 17.9 The Human Resource Officer is your ‘go-to’ person
same. A cruise ship is like a city at sea. When we leave for any problem or difficulty you cannot resolve
a port, we become self-supporting. Everyone is inter- yourself. He or she is focussed on Crew Welfare, Career
dependent and works together as a team. Development and is available to every Crew member to
discuss and resolve any difficulties you may face in an
The Ship’s Command consists of these four positions: impartial way.
17.1 The Captain is in overall command of the vessel. 17.10 Security Officers are here to help protect the ship
He represents the interests of the owner, and maintains from the outside threats, and to keep the vessel secure.
the highest level of safety, environmental compliance, These officers are stationed at the gangway in all ports
comfort, and service. and patrol the vessel at random intervals.
17.2 The Hotel Director is the head of the biggest Security Officers have the authority to make random
department on the ship, which accounts for about 80% searches of baggage of any or all Crew joining or leaving
of all crew. He/she is responsible for the operation of the vessel. They will prevent unauthorized personnel
all aspects of all accommodation, food and beverage from entering the ship, and they must see your Crew
operations, entertainment, administration, pass every time you cross the gangway.
Information Technology, reception, and finance.
They may need to make investigations, all in the
17.3 The Chief Engineer is responsible for the safe and interests of the security of the ship, the Crew, our
efficient operation of all technical equipment. Guests, and our company. All crew members must
cooperate with our Security Officers.
17.4 The Staff Captain is Second-in-Command of the
ship. He is responsible for the safe navigation, 17.11 The Food & Beverage Manager is responsible for
shipboard safety and crew discipline. the food and beverage operation for all Guests and
Crew. He manages the entire food ‘chain’ – from the
The following are senior officers in the organization: provisioning (the term used to load food and drink
supplies onto the ship) to the delivery of the meals to
17.5 The Staff Engineer is the deputy of the Chief Guests and Crew.
Engineer. The Staff Engineer is directly responsible to
the Chief Engineer for all matters technical, mechanical The F&B Manager understands that our Crew is from
and engineering. different parts of the world and has different taste
requirements.
17.6 The Safety Officer is in charge of the operational
safety of the ship and the safety training of the crew 17.12 The Housekeeper is responsible for all Guest
and all personnel. accommodation and for the overall cleanliness of the
public areas and public bathrooms. The Housekeeper
17.7 The Environmental Officer makes sure we has several assistants, depending on the size of the
compliant with environmental rules and regulations. ship, and a large team of Cabin Stewards, Housekeeping
Runners, Pool Attendants and Utility Crew.
17.8 The Chief Doctor supervises the medical facility.
Depending on the size of the ship and the number of 17.13 The Bar Manager is responsible for the efficient
Guests and Crew, there may be a second medical officer management of the Beverage service.
and more than one nurse.
17.14 The Cruise Director is the focus of attention and
On MSC Cruise ships, the Medical Centre is equipped to the most visible crew member on board. Working with
handle most emergencies, and carries most widely a team of entertainers and social cruise staff, the Cruise
used medicines. You must learn and remember the Director plans the ‘fun and enrichment’ schedule for
telephone number of the Medical Centre and the the cruise.
cabins of the Doctor and nurse.
The Cruise Director presents most of the big shows, and
The Doctor has specified opening hours for Guests and is the ‘voice’ of the ship, making important
Crew, but the Doctor or Nurse are on call 24 hours a day announcements in all languages.
for emergencies.

President and 29
Managing Director
Inc. receipt 26
17.15 The Executive Chef is the head of the culinary 17.17 The Guest Relations Manager (GRM) is the Head
team in the galleys (the nautical term for kitchen). The of the Guest Services Department (Reception and
Executive Chef plans and manages the daily cooking Cashless Operators) on board, and responsible for
operating, then directly supervises each section to handling, investigating and finalizing all Guest
make sure the quality and quantity of all components comments and complaints.
(sauces, salads, appetizers, main courses etc.) comply
with Company standards, and the expectations of our Other positions that you will be in contact with are:
Guests and our Crew.
17.18 The Crew Purser provides all notices for crew,
The Executive Chef is responsible for safe food advises you of paydays, and where applicable, sends
handling, making sure the important food section is specified part of your salary to your nominated bank at
always hygienic; regardless of the area the ship is home takes care of the embarkation and
cruising. disembarkation, documentation and pays all Crew
salaries.
17.16 The Maitre d’Hotel. With a team of up to 200
Head Waiters, Sommeliers, Assistant Waiters, Buffet 17.19 The Chief Crew Steward is responsible for the
Managers & Attendants, and Room Service Attendants, cleanliness of all Crew accommodation areas.
the Maitre d’Hotel is responsible to the Hotel Director
to provide a first-class service to our Guests in all food
outlets on board.

President and 29
Managing Director
Inc. receipt 27
Your Notes

President and 29
Managing Director
Inc. receipt 28
Most
Spectacular
Crew

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11.02.00 – Welcome Aboard!

Crew Guidebook 2018

Note to all Manning Agents:

THIS IS THE OFFICIAL RECEIPT FOR YOUR WELCOME ABOARD GUIDE

Sign & return this front page to your Manning Agency

You must take this guidebook with you on board.

NAME DOB ___________

SIGNED & AGREED BY CANDIDATE SIGNED BY MANNING AGENCY

Welcome Aboard! Crew Guidebook 2018

First published – December 4, 2000

Revision 1 June 2001 Revision 21 November 16, 2012

Welcome Aboard! Crew Guidebook 2018

1. BEFORE YOU LEAVE HOME 8

1.1 GETTING THE JOB – YOU AND YOUR AGENT .......................................................................................................... 8

2. DOCUMENTS YOU’LL NEED 9

2.0 YOUR GUARANTEE LETTER ................................................................................................................................. 9

3. TRAVELLING TO THE SHIP 11

3.1 YOUR AIRLINE TICKET ...................................................................................................................................... 11

4. ARRIVING AT YOUR DESTINATION 11

4.1 IMMIGRATION & CUSTOMS AT THE ARRIVAL AIRPORT ........................................................................................... 11

5. ARRIVAL AT THE SHIP 11

5.1 SIGNING ON .................................................................................................................................................. 11

5.5 CABIN REGULATIONS ...................................................................................................................................... 12

6. SETTLING IN – GETTING USED TO SHIP’S LIFE 12

6.1 CREW CABIN INSPECTIONS ............................................................................................................................... 12

7. CREW DINING & THE CREW BAR 15

7.1 NUTRITIOUS, QUALITY CREW MEALS .................................................................................................................. 15

8. YOUR UNIFORM & HOW YOU LOOK 16

8.1 UNIFORMS .................................................................................................................................................... 16

9. YOUR JOB ON BOARD. 16

9.1 POSITION DESCRIPTIONS.................................................................................................................................. 16

10. COMPANY POLICIES INVOLVING CREW 17

Welcome Aboard! Crew Guidebook 2018

10.1 COMPLAINTS ............................................................................................................................................... 17

11. YOUR CAREER PATH 17

12. OUR CREW WELFARE PROGRAM 18

13. RULES, REGULATIONS & ADVICE 18

13.1 DISCIPLINE POLICY ........................................................................................................................................ 18

14. THE HUMAN RESOURCES DEPARTMENT 21

15. BEFORE YOU DISEMBARK… 21

16. THE CODE OF CONDUCT 22

17. WHO’S WHO ON BOARD 25

Welcome Aboard! Crew Guidebook 2018

Welcome on board message by MSC Cruises’ Executive Chairman and CEO

Dear crew member,

Wishing you fair winds and following seas,

Pierfrancesco Vago Gianni Onorato

Welcome Aboard! Crew Guidebook 2018

MSC – The Masters of the Sea – Your Company!

Welcome Aboard! Crew Guidebook 2018

THE MSC MAGIC

Welcome Aboard! Crew Guidebook 2018

Welcome Aboard! Crew Guidebook 2018

2.4 Visas To be acceptable, the certificate must state that you

Welcome Aboard! Crew Guidebook 2018

The Crew Office will refund extra costs for local or

Welcome Aboard! Crew Guidebook 2018