Apply communication techniques and group dynamics in

previously programed activities

Why did I choose to become a tour guide?

Because today's tourist destinations and businesses must compete in

an enormously dynamic market on a national and international scale,
and must face up to this with products and strategies that improve the
quality of the tourist experience in all its aspects, both tangible and
intangible. For this reason, acquiring a university education that
addresses the fundamental skills needed to offer a quality service in
the service of tourist circuits or in the creation of local cultural or natural
tourism products can make a difference in the labour market.

Welcome Protocol
Hello everyone, who wants to welcome you to live an incredible
experience in this journey that we are all going to be part of.
Our agency has the mission to help all our tourists to know the
destination of their dreams! We want you, as our customers, to feel
happy at the end of the day with the service we give you, the place you
know and the food you will taste!
our company's customers are our quality signature. We design and
operate all our trips with responsibility, punctuality and honoring our
itinerary to ensure that you don't miss out on any of the activities we
offer for you in the first place.
You can rely on our good service. We understand that we all have
different expectations but we share the same purpose of having an
incredible and unforgettable time!
get ready for what is to come. Listen carefully to the instructions we will
give you during the tour. If you have any questions, please feel free to
ask them at any time. We have a printed program of the itinerary. The
places we'll be visiting also have a map. We're ready for you!
Welcome to
7 recommendations your tourists
 listen carefully to the instructions, if you have any questions
 please if you have any medical conditions that need to be
reported, please let us know so that we can provide you
with the proper care
 if you have any food allergies or special tastes, please let
us know so that we can handle them.
 consume products to promote local commerce
 do not encourage discriminatory activities, we are a group
please stay united and attentive to our itinerary
 do not leave the group if you are going to do so please
advise in advance
 yes, they feel bad please let us know.l

2 warming up group activities

Get up and sit down!

Development: In this exercise, participants will sit in a circle. The

facilitator starts by telling any made-up story. When within the
story he says the word "who" everyone should stand up, and
when he says the word "no" everyone should sit down. When
someone does not get up or sit down at the moment of saying
who or not, they leave the game or give a piece of clothing.

Name of the activity: Name circle

Materials: None.
Procedure:

1. Get all the tourists to stand in a large circle.

2. Each tourist must say his or her name clearly.
3. One tourist points to another tourist, calls out his name and the
two tourists
change places. The second tourist calls points, calls out the
name of another
 tourist and they change places.

Variation
The tourists stand in a circle. One tourist calls out someone's
name and throws a ball to that person. They call out someone
else's name and throw the ball to them.

5 of the most common questions that tourist could make

when visiting
the different destinations

 What languages are spoken?

 What currency is used?
 How can I get around in this city?
 What is the typical food
 how is the people of this city

Completion exercise and good bye words

We're going to do the walk in the hills, there's a short and beautiful path
that we're going to take. We'll find some streams, you can bring your
bathing suit. Please, comfortable clothes. Long pants, lightweight T-
shirts, sunscreen, sunglasses, sneakers and a bottle of water.
Don't bring too many things, with a cell phone camera, a backpack and
snacks you can be ready for the walk.
Some time later...
Words of farewell
Friends, it has been a pleasure for us to have you on this adventure
with us today.
We hope you like the walk, the stream and our guide!
We hope to see you again and that today has fulfilled your
expectations
it was a pleasure for us to attend to you. See you next time.