ONEWAY

ONEWAY /VARIABLES= Q1_a Q1_b Q1_c Q1_d Q1_e Q1_f Q1_g

Q1_h Q1_i Q1_j Q1_k Q1_l BY Q3.

ANOVA
Sum of df Mean F
Squares Square
Performance Between 5.56 4 1.39 1.76
of investments Groups
with this
provider
Within 346.30 438 .79
Groups
Total 351.86 442
Fees or Between 1.55 4 .39 .50
commissions Groups
charged
Within 347.93 446 .78
Groups
Total 349.48 450
Depth of Between 19.03 4 4.76 5.38
products and Groups
services to
meet the
range of your
investment
needs
Within 387.29 438 .88
Groups
Total 406.32 442
Ability to Between 8.17 4 2.04 2.32
resolve Groups
problems
Within 386.74 440 .88
Groups
 Sum of df Mean F
Squares Square
Total 394.91 444
Online Between 10.63 4 2.66 1.53
services Groups
offered
Within 724.56 416 1.74
Groups
Total 735.19 420
Multiple Between 11.75 4 2.94 2.37
providers' Groups
products to
choose from
Within 528.23 427 1.24
Groups
Total 539.98 431
Quality of Between 2.96 4 .74 .88
advice Groups
Within 366.39 434 .84
Groups
Total 369.35 438
Knowledge of Between 7.88 4 1.97 2.25
representatives Groups
or advisors
you deal with
Within 385.97 440 .88
Groups
Total 393.86 444
Representative Between 10.87 4 2.72 2.47
knowing your Groups
overall
situation and
needs
Within 480.07 437 1.10
Groups
Total 490.94 441
 Sum of df Mean F
Squares Square
Access to other Between 12.79 4 3.20 2.95
professional Groups
resources
Within 471.76 435 1.08
Groups
Total 484.54 439
Degree to Between 9.23 4 2.31 1.97
which my Groups
provider
knows me
Within 518.21 443 1.17
Groups
Total 527.44 447
Quality of Between 7.61 4 1.90 4.50
service Groups
Within 188.08 445 .42
Groups
Total 195.70 449
Sig.

Performance Between .136

of investments Groups
with this
provider
Within
Groups
Total
Fees or Between .739
commissions Groups
charged
Within
Groups
Total
 Sig.

Depth of Between .000

products and Groups
services to
meet the
range of your
investment
needs
Within
Groups
Total
Ability to Between .056
resolve Groups
problems
Within
Groups
Total
Online Between .194
services Groups
offered
Within
Groups
Total
Multiple Between .052
providers' Groups
products to
choose from
Within
Groups
Total
Quality of Between .478
advice Groups
Within
Groups
Total
 Sig.

Knowledge of Between .063

representatives Groups
or advisors
you deal with
Within
Groups
Total
Representative Between .044
knowing your Groups
overall
situation and
needs
Within
Groups
Total
Access to other Between .020
professional Groups
resources
Within
Groups
Total
Degree to Between .098
which my Groups
provider
knows me
Within
Groups
Total
Quality of Between .001
service Groups
Within
Groups
Total