T-TEST

T-TEST /VARIABLES= Q6_a Q6_b Q6_c Q6_d Q6_e Q6_f Q6_g

Q6_h Q6_i Q6_j Q6_k Q6_l Q6_m
/GROUPS=Q7(1,1) /MISSING=ANALYSIS
/CRITERIA=CI(0.95).

Group Statistics
Switched N Mean Std. S.E.
Investment Deviation Mean
Provider in
the Past 12
Months
Overall Yes 69 4.71 1.06 .13
satisfaction
with primary
provider
Yes 0 . NaN NaN
Performance of Yes 61 4.16 1.07 .14
investments
with this
provider
Yes 0 . NaN NaN
Fees or Yes 62 4.06 1.28 .16
commissions
charged
Yes 0 . NaN NaN
Depth of Yes 61 4.61 1.00 .13
products and
services to
meet the range
of your
investment
needs
Yes 0 . NaN NaN
 Switched N Mean Std. S.E.
Investment Deviation Mean
Provider in
the Past 12
Months
Ability to Yes 54 4.52 1.00 .14
resolve
problems
Yes 0 . NaN NaN
Online services Yes 38 4.47 .80 .13
offered
Yes 0 . NaN NaN
Multiple Yes 53 4.45 .99 .14
providers'
products to
choose from
Yes 0 . NaN NaN
Quality of Yes 53 4.45 1.12 .15
advice
Yes 0 . NaN NaN
Knowledge of Yes 59 4.32 1.22 .16
representatives
or advisors you
deal with
Yes 0 . NaN NaN
Representative Yes 54 4.48 1.14 .16
knowing your
overall
situation and
needs
Yes 0 . NaN NaN
Access to other Yes 48 4.23 1.04 .15
professional
resources
Yes 0 . NaN NaN
 Switched N Mean Std. S.E.
Investment Deviation Mean
Provider in
the Past 12
Months
Degree to Yes 56 4.23 1.24 .17
which my
provider knows
me
Yes 0 . NaN NaN
Quality of Yes 68 4.62 1.09 .13
service
Yes 0 . NaN NaN

Independent Samples Test

Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Overall Equal NaN NaN .00 67.00

satisfaction variances
with primary assumed
provider
Equal NaN NaN
variances
not
assumed
Performance Equal NaN NaN .00 59.00
of investments variances
with this assumed
provider
 Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Equal NaN NaN

variances
not
assumed
Fees or Equal NaN NaN .00 60.00
commissions variances
charged assumed
Equal NaN NaN
variances
not
assumed
Depth of Equal NaN NaN .00 59.00
products and variances
services to assumed
meet the
range of your
investment
needs
Equal NaN NaN
variances
not
assumed
Ability to Equal NaN NaN .00 52.00
resolve variances
problems assumed
 Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Equal NaN NaN

variances
not
assumed
Online Equal NaN NaN .00 36.00
services variances
offered assumed
Equal NaN NaN
variances
not
assumed
Multiple Equal NaN NaN .00 51.00
providers' variances
products to assumed
choose from
Equal NaN NaN
variances
not
assumed
Quality of Equal NaN NaN .00 51.00
advice variances
assumed
Equal NaN NaN
variances
not
assumed
 Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Knowledge of Equal NaN NaN .00 57.00

representatives variances
or advisors assumed
you deal with
Equal NaN NaN
variances
not
assumed
Representative Equal NaN NaN .00 52.00
knowing your variances
overall assumed
situation and
needs
Equal NaN NaN
variances
not
assumed
Access to Equal NaN NaN .00 46.00
other variances
professional assumed
resources
Equal NaN NaN
variances
not
assumed
 Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Degree to Equal NaN NaN .00 54.00

which my variances
provider assumed
knows me
Equal NaN NaN
variances
not
assumed
Quality of Equal NaN NaN .00 66.00
service variances
assumed
Equal NaN NaN
variances
not
assumed
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308