T-TEST

T-TEST /VARIABLES= Q6_a Q6_b Q6_c Q6_d Q6_e Q6_f Q6_g

Q6_h Q6_i Q6_j Q6_k Q6_l Q6_m
/GROUPS=Q7(1,1) /MISSING=ANALYSIS
/CRITERIA=CI(0.95).

Group Statistics
Switched N Mean Std. S.E.
Investment Deviation Mean
Provider in
the Past 12
Months
Overall Yes 69 4.71 1.06 .13
satisfaction
with primary
provider
Yes 0 . NaN NaN
Performance of Yes 61 4.16 1.07 .14
investments
with this
provider
Yes 0 . NaN NaN
Fees or Yes 62 4.06 1.28 .16
commissions
charged
Yes 0 . NaN NaN
Depth of Yes 61 4.61 1.00 .13
products and
services to
meet the range
of your
investment
needs
Yes 0 . NaN NaN
 Switched N Mean Std. S.E.
Investment Deviation Mean
Provider in
the Past 12
Months
Ability to Yes 54 4.52 1.00 .14
resolve
problems
Yes 0 . NaN NaN
Online services Yes 38 4.47 .80 .13
offered
Yes 0 . NaN NaN
Multiple Yes 53 4.45 .99 .14
providers'
products to
choose from
Yes 0 . NaN NaN
Quality of Yes 53 4.45 1.12 .15
advice
Yes 0 . NaN NaN
Knowledge of Yes 59 4.32 1.22 .16
representatives
or advisors you
deal with
Yes 0 . NaN NaN
Representative Yes 54 4.48 1.14 .16
knowing your
overall
situation and
needs
Yes 0 . NaN NaN
Access to other Yes 48 4.23 1.04 .15
professional
resources
Yes 0 . NaN NaN
 Switched N Mean Std. S.E.
Investment Deviation Mean
Provider in
the Past 12
Months
Degree to Yes 56 4.23 1.24 .17
which my
provider knows
me
Yes 0 . NaN NaN
Quality of Yes 68 4.62 1.09 .13
service
Yes 0 . NaN NaN

Independent Samples Test

Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Overall Equal NaN NaN .00 67.00

satisfaction variances
with primary assumed
provider
Equal NaN NaN
variances
not
assumed
Performance Equal NaN NaN .00 59.00
of investments variances
with this assumed
provider
 Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Equal NaN NaN

variances
not
assumed
Fees or Equal NaN NaN .00 60.00
commissions variances
charged assumed
Equal NaN NaN
variances
not
assumed
Depth of Equal NaN NaN .00 59.00
products and variances
services to assumed
meet the
range of your
investment
needs
Equal NaN NaN
variances
not
assumed
Ability to Equal NaN NaN .00 52.00
resolve variances
problems assumed
 Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Equal NaN NaN

variances
not
assumed
Online Equal NaN NaN .00 36.00
services variances
offered assumed
Equal NaN NaN
variances
not
assumed
Multiple Equal NaN NaN .00 51.00
providers' variances
products to assumed
choose from
Equal NaN NaN
variances
not
assumed
Quality of Equal NaN NaN .00 51.00
advice variances
assumed
Equal NaN NaN
variances
not
assumed
 Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Knowledge of Equal NaN NaN .00 57.00

representatives variances
or advisors assumed
you deal with
Equal NaN NaN
variances
not
assumed
Representative Equal NaN NaN .00 52.00
knowing your variances
overall assumed
situation and
needs
Equal NaN NaN
variances
not
assumed
Access to Equal NaN NaN .00 46.00
other variances
professional assumed
resources
Equal NaN NaN
variances
not
assumed
 Levene's t-test for
Test for Equality of
Equality of Means
Variances

F Sig. t df

Degree to Equal NaN NaN .00 54.00

which my variances
provider assumed
knows me
Equal NaN NaN
variances
not
assumed
Quality of Equal NaN NaN .00 66.00
service variances
assumed
Equal NaN NaN
variances
not
assumed
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308

1.000 1.80E +Infinity - +Infinity

+308 Infinity

NaN 1.80E NaN NaN NaN

+308
 t-test for Equality of Means

95% Confidence
Interval of the
Difference
Sig. Mean Std. Lower Upper
(2- Difference Error
tailed) Difference
1.000 1.80E +Infinity - +Infinity
+308 Infinity

NaN 1.80E NaN NaN NaN

+308

MEANS

MEANS TABLES = Q1_a Q1_b Q1_c Q1_d Q1_e Q1_f Q1_g Q1_h
Q1_i Q1_j Q1_k Q1_l Q2 Q3 Q4 Q5 Q6_a Q6_b Q6_c Q6_d Q6_e
Q6_f Q6_g Q6_h Q6_i Q6_j Q6_k Q6_l Q6_m Q7 Q8 Q9 Q10 Q11
Q12 Q13 Q14 Q15 Age_Recoded Marital_Status_Recoded
Dependent_Children_Recoded Education_Recoded
Advantage_Recoded Satisfaction_Recoded Overll_Rating FAC1_1
FAC2_1 FAC3_1 FAC1_2 FAC2_2.

Case Processing Summary

Cases
Included Excluded Total
N Percent N Percent N
Performance 458 91.6% 42 8.4% 500
of investments
with this
provider:
 Cases
Included Excluded Total
N Percent N Percent N
Fees or 466 93.2% 34 6.8% 500
commissions
charged:
Depth of 455 91% 45 9% 500
products and
services to
meet the
range of your
investment
needs:
Ability to 457 91.4% 43 8.6% 500
resolve
problems:
Online 434 86.8% 66 13.2% 500
services
offered:
Multiple 445 89% 55 11% 500
providers'
products to
choose from:
Quality of 452 90.4% 48 9.6% 500
advice:
Knowledge of 457 91.4% 43 8.6% 500
representatives
or advisors
you deal with:
Representative 454 90.8% 46 9.2% 500
knowing your
overall
situation and
needs:
Access to other 453 90.6% 47 9.4% 500
professional
resources:
 Cases
Included Excluded Total
N Percent N Percent N
Degree to 461 92.2% 39 7.8% 500
which my
provider
knows me:
Quality of 465 93% 35 7% 500
service:
Likelihood to 471 94.2% 29 5.8% 500
Recommend
Primary
Provider to
Someone I
Know:
Likelihood of 470 94% 30 6% 500
Continuing to
Use Primary
Provider at
Least at the
Same Level as
Now:
Likelihood of 470 94% 30 6% 500
Dropping or
Replacing
Primary
Provider:
Rating the 462 92.4% 38 7.6% 500
Advantage of
Using
Primary
Provider
Rather Than
Other
Financial
Services
Provider:
 Cases
Included Excluded Total
N Percent N Percent N
Overall 451 90.2% 49 9.8% 500
satisfaction
with primary
provider:
Performance 407 81.4% 93 18.6% 500
of investments
with this
provider:
Fees or 400 80% 100 20% 500
commissions
charged:
Depth of 385 77% 115 23% 500
products and
services to
meet the
range of your
investment
needs:
Ability to 355 71% 145 29% 500
resolve
problems:
Online 220 44% 280 56% 500
services
offered:
Multiple 312 62.4% 188 37.6% 500
providers'
products to
choose from:
Quality of 375 75% 125 25% 500
advice:
Knowledge of 373 74.6% 127 25.4% 500
representatives
or advisors
you deal with:
 Cases
Included Excluded Total
N Percent N Percent N
Representative 364 72.8% 136 27.2% 500
knowing your
overall
situation and
needs:
Access to other 288 57.6% 212 42.4% 500
professional
resources:
Degree to 375 75% 125 25% 500
which my
provider
knows me:
Quality of 428 85.6% 72 14.4% 500
service:
Switched 500 100% 0 0% 500
Investment
Provider in
the Past 12
Months:
Decision 437 87.4% 63 12.6% 500
Making
Approaches:
Age of 481 96.2% 19 3.8% 500
Household
Head:
Gender of 488 97.6% 12 2.4% 500
Household
Head:
Marital 487 97.4% 13 2.6% 500
Status:
Number of 466 93.2% 34 6.8% 500
Dependent
Children:
 Cases
Included Excluded Total
N Percent N Percent N
Responsibility 474 94.8% 26 5.2% 500
for Major
Financial
Decisions:
Education: 488 97.6% 12 2.4% 500
Household 487 97.4% 13 2.6% 500
Head
Retirement
Status:
Recoded Age: 481 96.2% 19 3.8% 500
Recoded 487 97.4% 13 2.6% 500
Marital
Status:
Recoded 51 10.2% 449 89.8% 500
Number of
Dependent
Children:
Recoded 488 97.6% 12 2.4% 500
Education:
Recoded 462 92.4% 38 7.6% 500
Advantage of
Primary
Provider:
Recoded 451 90.2% 49 9.8% 500
Overall
Satisfaction:
Overall Rating 124 24.8% 376 75.2% 500
Score:
REGR factor 396 79.2% 104 20.8% 500
score 1 for
analysis 1:
REGR factor 396 79.2% 104 20.8% 500
score 2 for
analysis 1:
 Cases
Included Excluded Total
N Percent N Percent N
REGR factor 396 79.2% 104 20.8% 500
score 3 for
analysis 1:
REGR factor 124 24.8% 376 75.2% 500
score 1 for
analysis 2:
REGR factor 124 24.8% 376 75.2% 500
score 2 for
analysis 2:
Cases
Total
Percent
Performance 100%
of investments
with this
provider:
Fees or 100%
commissions
charged:
Depth of 100%
products and
services to
meet the
range of your
investment
needs:
Ability to 100%
resolve
problems:
Online 100%
services
offered:
 Cases
Total
Percent
Multiple 100%
providers'
products to
choose from:
Quality of 100%
advice:
Knowledge of 100%
representatives
or advisors
you deal with:
Representative 100%
knowing your
overall
situation and
needs:
Access to other 100%
professional
resources:
Degree to 100%
which my
provider
knows me:
Quality of 100%
service:
Likelihood to 100%
Recommend
Primary
Provider to
Someone I
Know:
 Cases
Total
Percent
Likelihood of 100%
Continuing to
Use Primary
Provider at
Least at the
Same Level as
Now:
Likelihood of 100%
Dropping or
Replacing
Primary
Provider:
Rating the 100%
Advantage of
Using
Primary
Provider
Rather Than
Other
Financial
Services
Provider:
Overall 100%
satisfaction
with primary
provider:
Performance 100%
of investments
with this
provider:
Fees or 100%
commissions
charged:
 Cases
Total
Percent
Depth of 100%
products and
services to
meet the
range of your
investment
needs:
Ability to 100%
resolve
problems:
Online 100%
services
offered:
Multiple 100%
providers'
products to
choose from:
Quality of 100%
advice:
Knowledge of 100%
representatives
or advisors
you deal with:
Representative 100%
knowing your
overall
situation and
needs:
Access to other 100%
professional
resources:
 Cases
Total
Percent
Degree to 100%
which my
provider
knows me:
Quality of 100%
service:
Switched 100%
Investment
Provider in
the Past 12
Months:
Decision 100%
Making
Approaches:
Age of 100%
Household
Head:
Gender of 100%
Household
Head:
Marital 100%
Status:
Number of 100%
Dependent
Children:
Responsibility 100%
for Major
Financial
Decisions:
Education: 100%
Household 100%
Head
Retirement
Status:
 Cases
Total
Percent
Recoded Age: 100%
Recoded 100%
Marital
Status:
Recoded 100%
Number of
Dependent
Children:
Recoded 100%
Education:
Recoded 100%
Advantage of
Primary
Provider:
Recoded 100%
Overall
Satisfaction:
Overall Rating 100%
Score:
REGR factor 100%
score 1 for
analysis 1:
REGR factor 100%
score 2 for
analysis 1:
REGR factor 100%
score 3 for
analysis 1:
REGR factor 100%
score 1 for
analysis 2:
REGR factor 100%
score 2 for
analysis 2:
Report
Mean N Std.
Deviation
Performance of investments 4.30 458.00 .90
with this provider
Fees or commissions charged 3.78 466.00 .89
Depth of products and services 3.78 455.00 .96
to meet the range of your
investment needs
Ability to resolve problems 3.95 457.00 .96
Online services offered 2.63 434.00 1.33
Multiple providers' products to 3.38 445.00 1.13
choose from
Quality of advice 4.25 452.00 .92
Knowledge of representatives or 4.21 457.00 .95
advisors you deal with
Representative knowing your 4.00 454.00 1.07
overall situation and needs
Access to other professional 3.42 453.00 1.06
resources
Degree to which my provider 3.66 461.00 1.10
knows me
Quality of service 4.45 465.00 .68
Likelihood to Recommend 3.65 471.00 1.13
Primary Provider to Someone I
Know
Likelihood of Continuing to Use 4.16 470.00 .89
Primary Provider at Least at the
Same Level as Now
Likelihood of Dropping or 1.62 470.00 .81
Replacing Primary Provider
Rating the Advantage of Using 3.37 462.00 1.15
Primary Provider Rather Than
Other Financial Services
Provider
 Mean N Std.
Deviation
Overall satisfaction with 4.74 451.00 .98
primary provider
Performance of investments 4.21 407.00 1.03
with this provider
Fees or commissions charged 4.06 400.00 1.10
Depth of products and services 4.62 385.00 .98
to meet the range of your
investment needs
Ability to resolve problems 4.47 355.00 .99
Online services offered 4.58 220.00 .96
Multiple providers' products to 4.53 312.00 .99
choose from
Quality of advice 4.45 375.00 1.03
Knowledge of representatives or 4.57 373.00 1.05
advisors you deal with
Representative knowing your 4.48 364.00 1.16
overall situation and needs
Access to other professional 4.34 288.00 1.06
resources
Degree to which my provider 4.40 375.00 1.20
knows me
Quality of service 4.71 428.00 .97
Switched Investment Provider in 1.86 500.00 .35
the Past 12 Months
Decision Making Approaches 2.59 437.00 1.14
Age of Household Head 69.73 481.00 9.64
Gender of Household Head 1.16 488.00 .36
Marital Status 1.21 487.00 .67
Number of Dependent Children .21 466.00 .75
Responsibility for Major 1.83 474.00 .93
Financial Decisions
Education 5.70 488.00 2.00
Household Head Retirement 1.46 487.00 .78
Status
 Mean N Std.
Deviation
Recoded Age 2.78 481.00 .98
Recoded Marital Status 1.14 487.00 .34
Recoded Number of Dependent 1.73 51.00 .67
Children
Recoded Education 3.58 488.00 1.55
Recoded Advantage of Primary 1.46 462.00 .50
Provider
Recoded Overall Satisfaction 1.86 451.00 .79
Overall Rating Score 59.10 124.00 10.08
REGR factor score 1 for .00 396.00 1.00
analysis 1
REGR factor score 2 for .00 396.00 1.00
analysis 1
REGR factor score 3 for .00 396.00 1.00
analysis 1
REGR factor score 1 for .00 124.00 1.00
analysis 2
REGR factor score 2 for .00 124.00 1.00
analysis 2