Customer Satisfaction Survey Form

: Organization Name
Comments Rating Description Criteria

Conversation 1 / Enquiry
Correctness of information 2 Response
Response to mail / Query 3
Quotation response 4
Timely receipt of Audit plan 1 Audit
Schedule/ Process
Timely receipt of Audit Team 2
Information
Punctuality of Audit Team 3
reaching site on time
Quality of Audit conduct 4
Professional conduct of 5
Auditors
Timely of Provision of 6
Assessment reports
Correctness of Audit reports 7
Timely delivery of 1 Post audit
Certificate Process
Correctness of certificate 2
Price Competitiveness 1 Cost
Correctness of invoice, Taxes 2
,.etc
Acknowledgement on your 1 / Appeal
complaints Complaint
Timely redress of complaints 2 Handling
Over all Response to queries 1 Over all
at all stages of Performance
certification process
Overall Quality of service 2
at all stages of
certification process
:Designation Assessed by
: )Name(
Rating : 1 - Not Satisfied 2 - Satisfied , 3 - Good 4 - Excellent
:Please revert to info@q4am.com or Q4A Management Private Limited
Registered Office: 2060, 2nd floor, Bawana Road, Narela, Delhi-110040, India

Q4A Management Private Limited. AUD-F-23-Customer Satisfaction / Rev.: 00

1 Page 1 of