2AJ211 GRAMMAR & VOCABULARY UNIT 10

A. Complete each sentence with the verb in brackets in one of these forms; will do, would do, would have done

1. If we got a virus on the network we ......................................... (lose) all our data.

2. We .............................................. (be) in Paris by six if the train is not late.

3. If you had given a handout for your talk, I think they ........................................................... (ask) more questions.

4. If you tell me what you want, I ..................................... (get) it for you at the airport.

5. We ........................................................ (get) more enquiries if we advertised more often.

6. If we had not left so early, we ................................................................... (miss) the flight.

B. Complete the sentences with if, unless or otherwise.

1. Their offices are very near. We’ll walk there, ........................ it’s raining.

2. We would probably get the contract .............................. we dropped our price a little.

3. Come on! .................................. we hurry, we’ll miss the plane.

4. If the cost is under $10,000, it’s worth doing. ............................... it’s not a good idea.

5. ................................ you have anymore questions, please feel free to call.

6. See if we can do the job with fewer people; .......................... we don’t have much scope for cutting costs.

C. Complete the if sentence that comments on each situation. The if sentence imagines the opposite to what really happened.

1. Situation; Emma didn’t leave early, and so she missed her flight.

If Emma had left early , she wouldn’t have missed her flight.

2. Situation; He didn’t make more copies, so we didn’t have enough handouts for everyone.

If he ........................................................, we ......................................................... enough handouts for everyone.

3. Situation; I forgot to bring your map, so I went to the wrong building.

If I ............................................................... , I .......................................................... to the wrong building.

4. Situation; They didn’t invest in new technology, so they didn’t survive the recession.

If they ........................................................., they ................................................................. the recession

5. Situation; They didn’t bring out their new model on time, so they lost market share.

If they ................................................................... , they ..................................................................... market share.

D. Complete the sentences with the correct conditional form. BE CAREFUL WITH TENSES!

1. If we (not/look) ....................................... to expand soon, we (fall) ........................ behind our competitors.

2. If their European outlets (not/lose)........................ so much money, then they (not/close)...................... them down last year.

3. We (not/be) ..................................... in a mess now if we (secure) ........................ better terms at the original negotiations.

4. If there (be).............................. any problems at customs, (call) ................................ me.

5. The recession (affect) .................................... us more if we (not/have) ......................... as many diversified businesses as we do.

6. If the goods (lost) .............................. in transit, then we (have) ..................................... to send a replacement order.

7. The unions (call) .......................................... a strike if the merger (go)................................ ahead as looks likely.

8. If sales (continue)........................... to grow as they are, we (beat) .................... our all-time sales record by the end of the year.

9. If the contract (sign)................................ last year, we (all/make).............................. a lot of money right now. We missed our chance.

10. If the goods (ship) ........................................... on Tuesday, they (arrive) ............................. by the following Friday.
E. Use the words in italics to complete the sequence below;

identified modified failed re-launched durability recalled reliability tested launched

A DEFECTIVE PRODUCT
1. We launched the product two years ago.

2. We have a policy of zero defects, so we were surprised when, shortly after the launch, we received complaints about the .................. and

....................... of this product.

3. Because of market feedback, we .................................. the product so that any faults could be investigated. At the same time we
withdrew it from sale.

4. After extensive tests, our engineers .......................... a fault.

5. As a result, they were able to correct the fault and we .................................... the product.

6. We ....................................... the product under controlled conditions.

7. Finally, we .................................................. the redesigned product in the market.

8. Unfortunately, it ................................... due to lack of consumer confidence caused by bad publicity.

F. Complete the sentences below with the words and phrases in italics;

customer satisfaction questionnaire compensation monitoring routine checks guarantee inspection minimum standards
after-sales service faults

Quality Control

1. Quality control involves checking for ...................... before selling goods.

2. We are always ............................ the quality of our products.

3. The quality control department found several faults during one of their ............................

4. We use a number of ............................. to measure quality.

5. During the .................................. a number of serious production flaws were found.

Customer service

6. We measure how happy our customers are with an annual ...........................................

7. We ensure that the machines are well maintained by offering an .......................................

8. We provide our customers with a ...................................... lasting ten years.

9. If there is a faulty product, we usually offer customers ...........................................

G. Make phrases by matching an item from each column.

There are two groups, 1-5 and 6-10.

1. random checks 6. continuous time

2. spot first time 7. employee improvement

3. zero orientation 8. cycle recalls

4. right sampling 9. warranty involvement

5. results defects 10. product claims

 ANSWERS

A. 1. would lose 2. will be 3. would have asked 4. will get 5. would get would have missed

B. 1. unless 5. if 3. Unless 4. Otherwise 5. If 6. otherwise

C. 2. had made more copies / would have had 3. had brought your map / would not have gone

4. had invested in new technology / would have survived

5. had brought out their new model on time / would not have lost

D. 1. do not look / will fall 2. had not lost / would not have closed 3. would not be / had secured 4. are / call

5. would be affecting (or have affected) / did not have 6. were lost / will have 7. will call / goes

8. continue / will beat (or will have beaten) 9. had been signed / would all be making 10. are shipped / will arrive

E. 2. reliability / durability 3. reliability / durability 4. recalled 5. identified 6. modified 7. tested 8. re-launched 9. failed

F. 1. faults 2. monitoring 3. routine checks 4. minimum standards 5. inspection 6. consumer satisfaction questionnaire

7. after-sales service 8. guarantee 9. compensation

G. 1. random sampling 2. spot checks 3. zero defects 4. right first time 5. results orientation

6. continuous improvement 7. employee involvement 8. cycle time 9. warranty claims 10. product recalls

results orientation; an emphasis on achievements, especially sales and profits.