BizConnect 2

Email Scenarios
Team 1 - Tricky situations.

Client: Bank

Project overview: Adding functionality to the website

You are a tester. In this project you have to test the test cases within 48 hours of receiving them. The
project is in a critical phase. At this juncture, you receive the test cases one day late from the developer,
Eashwar. This has set you back by one day. Write a mail to your manager Hareesh, giving him a heads up
that the testing will be delayed by one day because of this.
Catch: The developer involved is your friend. You don't want to seem like you are blaming him in the
mail.

Team 2 - Requesting help.

Client:FLS Airlines

Project: Creating a iOS app

You are working from home using your personal PC. You have spent the last three days, working on the
UI of an app. Today, your PC is formatted by your brother, and all your files are lost. Thankfully you have
taken a back up in the office server. Write a mail to Kritiga, a database admin, to help you find the
backup files.

Challenge: This is the first time you are mailing Kritiga.

Team 3 - To reschedule the meeting.

Project Overview: Optimization of the Gaming App

You are working on the 'Game of Thorns' project and a meeting has been scheduled with the project
manager on a certain date. The meeting is about sharing the present status of the project and proposing
new ideas for better functioning. Suddenly an urgent task comes up and you can't be available for the
meeting. Write an email to the project Manager keeping your team in Cc, informing them about the
unavoidable circumstance and requesting to reschedule the meeting.

Challenge: You need to discuss important modifications with the team & hence you need to be in the
meeting rather than letting it happen without you.

Team 4 - Requesting a testimonial for your delivered project

Client: Full HP Healthcare

You were working on a Health insurance project. After 1 year of development, the project has been
successfully delivered on time. The success is celebrated by the leaders of TCS. TCS website team
contacts you & asks for a testimonial, so that it can be published on the website. Write an email to the
client asking for testimonials that you need for your company's website.

Challenge: You have to update the database within next 4 hours

Team 5 - Invitation for a session.
You are organizing a 2 hour webinar on Stress and Time Management. Send a mail to your colleagues
inviting them for the webinar along with the duration of the session and a small description of the topic.

Mail should include:

 Purpose of the mail

 Session duration
 Relevance of the webinar topic in current scenario

Challenge: The session requires them to clear their schedule having other tasks involved.

Team 6 – Crucial Times

You had been waiting for many months to attend a week-long certification programme on a new
programming tool. The organizers announced the dates at last. But unfortunately, it fell on the busiest
time of the quarter. You need to get permission to attend the workshop from your manager, as it falls
during workdays. Draft an email to your boss asking for permission to attend the certification
programme. You are writing this mail 3 weeks before the workshop.

Challenges:

(1) It’s a very crucial time for the project in which you are working.

(2) The certification programme happens only once in a year.

Team 7 – Status Update

You are working as a UI developer/designer for a warehousing iOS app. You have developed all the
pages except the ‘Find Parcel’ page. It is pending because you are waiting for the feedback from the
client. Your manager has asked for a status report of the UI development. Write an email to your
manager sharing the project status report.

App details.

 Home
 My Account
 Find Parcel
 Cancellations
 Delivery
Challenge:

All the information should be conveyed, but the mail should not be very long.