TOOLS AND EQUIPMENTS

USED IN FRONT OFFICE

Ms. Roma Gandhi

Dr. BMN College of Home Science
NAAC Accredited ‘A+’ Grade CGPA 3.69/4
UGC Status: College for Potential of
Excellence
INTRODUCTION
 It has become very important in today’s time to
keep in touch with the latest technology for the
smooth function of any department in the hotel
industry.

 Hence, one should know properly the latest

tools and equipment's used in the front office
area and most important the use of them.
TELEPHONE EXCHANGE
The telecommunications industry has developed
rapidly with new innovations every six months.
They have hotel telecommunications as follows:
 Satellite connections have made cumbersome

telephone exchanges redundant

 Electronic exchanges can be operated from

desktops requiring minimal space

 Mobile phones make communication easier
reducing the use of the telephone exchange
There are many types of calls a guest may place
during a hotel stay:

 Local calls
 Domestic long distance calls

 International calls

 Calling card calls

 Credit cards calls

 Conference calls

 Toll free calls

The hotel is obliged to charge for these services

and thereby earn subsidiary revenue for the
establishment
TYPES OF EXCHANGES
 PBX – PRIVATE BRANCH EXCHANGE
PABX – PRIVATE AUTOMATIC
BRANCH EXCHANGE
EPABX – ELECTRONIC PRIVATE
AUTOMATIC BRANCH
EXCHANGE
 OTHER COMMUNICATION
EQUIPMENT
 TWO WAY WALKIE - TALKIES
PAGER
MOBILE PHONES
TELEPHONE INSTRUMENTS
PAY PHONES
FAX AND INTERNET
THANK YOU