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BHAC 305 Module 1 PDF
BHAC 305 Module 1 PDF
BHAC 305 Module 1 PDF
People 01 02 Place
Technology 04 03 Process
Facility Management covers two main areas:
Space and Infrastructure People and Organization
(Hard FM) (Soft FM)
• Planning • Catering
• Design • Cleaning
• Workplace • Information &
• Construction Communications Technology
• Lease • Human Resources
• Occupancy • Accounting
• Maintenance • Marketing
• Furniture • Hospitality
Why Facility Management is
important in Hospitality?
As a Hospitality Manager/ Supervisor it is always
necessary to look after/ arrange for:
Maintenance of equipments and systems installed
like gas bank, sewage system etc.
Looking after arranging for licenses for newly
establishments or renewing the existing ones.
Installation of equipments and systems.
Planning for designs/ layout for various outlets.
Software installation or renewal.
Arranging for hired Catering Services.
Hotel Classification
01 02 03 04 05
Heritage 1 2 3 4&5
Hotel STAR STAR STAR STAR
Star Classification
1-Star hotel provides a limited
ted rang
range of amenities and services, but
adheres to a high standard of facility-wide
facility cleanliness.
2-Star hotel provides good accommodation and better equipped
bedrooms, each with a telephone and attached private bathroom.
3-Star hotel has more spacious rooms and adds high-class
high
decorations and furnishings and colo
color TV. It also offers one or more
bars or lounges.
4-Star hotel is much more comfortable and larger, and provides
excellent cuisine (table d’hote and a la carte), room service, and
other amenities.
5-Star hotel offers most luxurious
urious prpremises, widest range of guest
services, as well as swimmingg pool aand sport and exercise facilities.
Heritage Hotels
Running hotels in
palaces/castles/forts/havelies
palaces/castles/forts/havelies/hunting
havelies/hunting loges/residence of any size built
prior to 1950.
eference:
ttp://tourism.gov.in/sites/default
/default/files/guideline/Hotel_Guide
nes_From%2019-01-2018.pdf
Annexture--III, page 16
FACILITIES & SERVICES 1 2 3 4 5/5 D
GUEST ROOM
Minimum size of bedroom excluding bathroom in sq.ft. 120 120 130 140 200
Mini bar / Fridge All 3 Star hotels shall have facility of a mini fridge
and all 4 Star, 5 Star, and 5 Star Deluxe hotels shall have a the D D N N N
facility of mini bar.
Safe keeping / in room safe D D D N N
5/5
FACILITIES & SERVICES 1 2 3 4
D
Bathroom
Minimum size of bathroom in Square Feet 30 30 36 36 45
Bath Tubs D D
25% of
bathrooms
in 1 &2 Star
WC hotels to N N N
have
western
style WC
Bath Mat D D N N N
FACILITIES & SERVICES 1 2 3 4 5/5 D
PUBLIC AREA
Valet (parking) services to be available D D N N N
Newspapers available D D D N N
FACILITIES & SERVICES 1 2 3 4 5/5 D
Parking Facilities D D N N N
Conference Facilities. D D D D N
Types of Hotel
How to understand Types of Hotel?
1 3 5
Location Ownership Duration of
Guest Stay
2 4
Alternative 6
Level of Accommodation
Clientele
Service
Types of Hotel
Assignment 1
Classify various Hotels.
Mention 3 names of popular Hotels/ Hotel Chain under each Category.