Functions, Roles, and

Skills of Managers
 Why Study Management?

•The better you can work with people, the

more successful you will be in both your
personal and your professional lives.
•Employers want to hire employees who
can participate in managing the firm.
•Even non managers are being trained to
perform management functions.
 What is a Manager?

•Is the one who plans,

organizes, leads, and controls
other individual in the process
of pursuing organizational
goals.
 EFFICIENT VS. EFFECTIVE

•A manager achieves objectives through

efficient and effective use of
resources.
 EFFICIENT VS. EFFECTIVE

• EFFECTIVE-doing the right thing

• -accomplishing with purpose, and producing the
expected result.
• EFFICIENT-doing things right.
• -Performing in the BEST possible manner with the
least of TIME and EFFORT.
 Roles of a Manager
•Interpersonal Management
• The “figurehead”
• The leader
• The liaison
Roles of a Manager
• Informational Management
• The monitor
• The disseminator
• The spokesperson
 Roles of a Manager
•Decisional Management
• The entrepreneur
• The disturbance handler
• The resource allocator
• The negotiator
•
 Skills of a Manager

• Human skills
• A manager should know how to effectively
communicate, coordinate, and relate with his/her
employees.
 Skills of a Manager

•Technical skills
• Using methods and techniques to perform a task
• Keeping up with the latest technology in your job
 Levels of Management
•Top managers
• Also called “Senior Management” or “Upper
Management”. They must have extensive
knowledge in management and must be multi-
skilled and analytical.
• Develop the purpose, the goals, strategies, long-term
plans
• CEO, president, or vice president,Chairman of the Board.
 Levels of Management
• Middle managers
• They are assigned to supervise specific units or departments
within the company. Responsible for carrying out the decisions
made by top-level management and applying them to their units.
• Implement top manager’s strategies by developing short-term plans
• Sales manager, branch manager, or department head
 Levels of Management

• First-line managers
• Also called front line managers. They oversee the daily
operations of their respective areas and handle the
administrative task.
• Crew leader, supervisor, head nurse, or office manager
 TYPES OF A MANAGER
• PITCHFORK MANAGER- THIS MANAGERS EMPLOYS FEAR
TACTICS AND USES IRON HAND TO PUSH EMPLOYEES FOR
RESULTS TO AVOID CONSEQUENCES.
• PONTIFICATING MANAGER-THE STRENGHT OF THIS
MANAGER IS TO MAKE HIS/HER PEOPLE FEEL AT EASE WHEN
SHE/HE IS AROUND. HOWEVER HIS/HER FRIENDLINESS
USUALLY HINDERS LEADERSHIP DECISION MAKING AND
RESULTS TO LESS SYSTEMATIC APPROACH THAT LEADS TO
LOW PERFORMING ORGANIZATION
 TYPES OF A MANAGER

• PRESUMPTUOUS MANAGER-THIS TYPE OF MANAGER

USUALLY WORKS FOR PERSONAL GAIN.HE/SHE IS BEING TOO
PROUD AND OVERCONFIDENT AND HAS A TENDENCY TO
COMPETE WITH MEMBERS OF THE TEAM, WHICH LEADS FOR
THE MEMBERS TO RESIGN OR LEAVE THE COMPANY BECAUSE
OF POOR MANAGEMENT.
• PERFECT MANAGER –HE / SHE CONCENTRATES ON FACTS,
FIGURES, AND RESULTS, AND MAY BE LACK OF
INTERPERSONAL SKILLS TO INTERACT CLOSELY WITH
HIS/HER TEAM
 TYPES OF A MANAGER

• PASSIVE MANAGER- WANTS TO PLEASE EVERYONE

AND MAKE THE TEAM HAPPY. DESCRIBED AS VERY
TIMID IN HIS/HER APPROACH TO AVOID ANY
CONFRONTATION WITH ANYONE FROM THE
ORGANIZATION.
• PROACTIVE MANAGER- POSSESSES THE GOOD
QUALITIES OF THE OTHER TYPES OF MANAGERS.
HE/SHE EMBODIES THE TRUE TRAITS OF AN
OUTSTANDING MANAGER.
•THANK YOU…