kOBELCO-POLICY MANUAL ONLY

CONSTRUCTION MACHINERY
AMERICA, LLC
SERVICE POLICY AND PROCEDURE MANUAL
INTRODUCTION
This Service Policy and Procedure Manual is provided in an effort to explain the service policies
and procedures of Kobelco Construction Machinery America LLC. This manual is designed to
assist Dealer’s service personnel and others in dealing with Kobelco products.
Although primary functions and responsibilities are assumed by Kobelco Construction

Machinery America LLC and the Dealer, as specified in the Dealer agreement or contract, this
manual explains the policies and procedures to be carried out in the Dealer’s daily business in a
practical manner. Therefore, this manual does not supersede any description in the agreement,
but supersedes any description relating to service policies and procedures in any other
publication previously prepared by Kobelco Construction Machinery America LLC
If further clarification of service procedure and revisions of policies or any additions become
necessary, supplemental information will be issued and provided to the Dealer from time to
time. This information is to be filed in this binder and to be maintained in accordance with
instruction provided on the top left area described as a special Note for future policies and
procedures.
KCMA LLC. reserves the right to revise, change or cancel this policy at any time.
SPPM/KYF Page 1 August 2002

AMERICA, LLC
DEALER RESPONSIBILITIES
The Dealer is expected to act in the best interest of the customer and Kobelco Construction
Machinery America LLC. Kobelco Construction Machinery America LLC dealer agreement
requests in addition, Dealer’s should provide satisfactory service to owners and users of
Kobelco equipment in the Dealer’s area of sales and service responsibility and the Dealer will
perform this in accordance with the provisions of the Kobelco Construction Machinery America
LLC service policies and procedure manual. Service Bulletin, other such guidance or
instructions as provided by Kobelco Construction Machinery America LLC to the Dealer.
The following activities should be performed by the Dealer in his service operation for the
fulfillment of the Dealer/Kobelco relationship.
Establish a Service System:
1. Establish a service system capable of responding promptly to customer request.
2. Prepare adequate facilities, tools and equipment, and employ a sufficient number of
qualified personnel for performance of service activities.
3. Offer quality repair service, preventative maintenance, and other product support programs
to the customers.
4. Advise the customer of proper equipment operation, maintenance and repair procedures.
5. Promote replacement parts sales of KCMA branded parts through service activities and
provide genuine over the counter parts sales.
6. The Dealer should make every effort to keep Kobelco Construction Machinery America LLC
aware of significant market influence with competitor activities, newly introduced technology,
and or customer needs.
7. Provide prompt service, repair to any Kobelco branded product. Regardless, if sold by
service dealer.
8. Forward any policy assistance granted by the warranty department to end user as financial
assistance and support.
9. Conduct any warranty service alerts to machine defined by KCMA through a KCMA
service alert announcement.

AMERICA, LLC
SERVICES FOR QUALITY ASSURANCE:
Receiving and Shipping Inspection -

Upon receiving machine, Dealer must conduct inspection immediately upon receipt of Kobelco
Construction Machinery America LLC. Shipping report for the appropriate Kobelco machine will
be found on the machine. This report will identify all equipment, attachments and accessories
being shipped with the machine as it leaves A KMCA stockyard.
1. The inspection should be made with respect to specifications, missing and or damaged
parts, etc.
2. If a shortage or damage is discovered , it must be attributed to the Trucking Company or

Kobelco. The Trucking Company is responsible for any shortages noted between the KCMA
shipping report and the Dealer. Kobelco is responsible for any discrepancies. Notification
procedures to the KMCA Sales Department are listed below.
Machine Shortages -
a. A “Shortage Form” must be completed showing part number (s), description and quantity.
Note, whether the part is missing or damaged. Filed within a 30 days time frame.
b. A copy of the receiving reports showing the discrepancy or damage must be completed.
Send required documentation to the Kobelco Sales Department within 30 days.
Shortage forms are available on the KISS system. Print this form and fax it to Attention:
Inventory Control at 281.240.4905.
Monthly Condition Inspections:

Kobelco Construction Machinery America LLC shall keep stock by the Dealer according to the
storage standards established in the Service Policies and Procedure Manual. The Dealer shall
conduct inspections in conformity with the inspection standard of machines in stock every 30
days.
Whenever any unsatisfactory conditions are found, they shall be restored to normal conditions.
The service tools and spare parts, which may be attached or supplied with the equipment are to
be placed in an indoor storage to prevent their loss, rusting, etc. In the event these tools are
found in damaged condition or missing, they will be restored to the initial condition either by
replacement with new or by servicing them.
Pre-delivery Inspection:
Upon the final stage of storage, the following procedure shall be performed by Dealer, at
Dealer‘s expense, on machines to be delivered in order to confirm their quality and to eliminate
any failures during the initial operation period after delivery.
1. Installation of specified attachments including final adjustments of said attachments.

AMERICA, LLC
2. Inspection of the machine to ensure all functions are fully operational and within
specifications.
3. Check service tools and spare parts to ensure effective function ability, cleanliness, and
completeness.
4. Visual inspection, checking for such items as paint discrepancies or damaged parts and or
components. The machine must present a favorable impression.
5. Prepare the recommended parts list, if necessary.
6. Complete and submit pre-delivery inspection form to KCMA
Inspection Forms:
Pre-Delivery
Inspections should be done upon receipt and prior to sending unit out for rent, demo, or sale.
The pre-delivery form should be sent to KCMA on the online KISS system.
Report of Delivery –Warranty Registration:

At the time of delivery (first in the dirt), the owner and operator are to be instructed by the dealer
as to the proper operation, maintenance and lubrication, safety precautions, and actions to be
taken in the event of a failure, and or the system for parts supply, etc. The dealer must ensure
the customer fully understands every feature of the machine, including safety, as well as what is
covered by the warranty. This service inspection will be at dealer’s expense.
The Dealer’s servicemen must prepare the Delivery Inspection Report recording the exact
delivery date, which must be signed by the customer and or his representative. A copy of the
delivery report should be given to the customer
1st Periodic Inspection: (60 Days) or 350 hours

The Dealer is to re-visit, at his own expense, each machine in approximately sixty days. He
should check the machine to ensure proper operation and that all functions are within the
prescribed specifications and that the customer satisfaction is maintained.
If any failure of material or workmanship is found necessary actions to correct the failure and
restore the machine to normal operating conditions should be taken immediately.
1. Both the 1st and 2nd Inspection should be filed online via K.I.S.S system.
2. The Dealer should, again ensure customers and or operators are fully familiar with every
operation of the machine, including proper operation and maintenance, and safety precautions.
2nd Periodic Inspection: (180 days) or 1000 hours

AMERICA, LLC
1. The Dealer is to re-visit, at his own expense, each machine approximately 180 days. He
should check the machine to ensure proper operation functions are within prescribed
specifications and that customer satisfaction is maintained. If any failure of material or
workmanship is found, necessary actions to correct the failure and restore the machine to
normal operating conditions should be taken immediately. The Dealer should ensure that the
customer and or operator is fully familiar with every operation of the machine to include proper
operation, maintenance, and safety precautions.
Field Service Support -

When customer requires service assistance, advice the customer is instructed to contact the
dealer. If the problem is minor and the Dealer has previous experience and knowledge in the
corrective procedure, then the Dealer should perform the service as quickly as possible. If
however, the problem is major and or if the Dealer has no previous experience in supplying the
needed corrective repair such as replacement of major components, the Dealer should contact
the assigned Kobelco District Product Support Manager for further instruction. It should be
noted that the Dealer is to maintain a sufficient service operation including parts, facilities,
equipment, trained mechanics and tools, in order to respond to the customer’s request for
service.
Campaigns -
It may be necessary from time to time for Kobelco to advise by letter or Service Alert, a specific
part or parts of Kobelco equipment require modification. The request for a campaign may be
made regardless of whether the need for taking such action has become evident in such
equipment.
1. Campaigns should be performed within the limitations set on the Service Alert letter (i.e.,
dates and labor limitations). Should difficulties be encountered to prevent the campaign from
being performed within the set limitations the Dealer should contact Kobelco immediately for
further instructions.
2. Failure to perform announced campaign may result in a partial or complete void of warranty
since failure for items may have been prevented if the campaign had been performed. Failure to
perform the campaign in a timely manner contributed to the failure will not be honored if the
failure occurred after the announced completion date. Additionally, no Policy Adjustment will be
considered under such circumstances.
Kobelco America Inc. (KCMA) reserves the right to deny a warranty adjustment on any machine
involved in a campaign whereby the campaign has not been performed and that could have
been performed at the time of the service repair.

AMERICA, LLC
Incident/Accident Report Form

If a machine is damaged in any way, resulting in personal injury or involved in property damage,
if the machine has suffered severe or catastrophic damage as in a fire, this form must be filled
out.
Immediate action is required to ensure correct and timely information is obtained from all
involved parties. As a result, Kobelco Construction Machinery America LLC requires the
following from its authorized Dealers.
1. In the event of bodily injury, the Kobelco Field Service Manager must be immediately
notified of an injury or accident has taken place.
2. A properly completed Incident Report Form must be submitted to Kobelco immediately after
the incident/accident investigation. This report must be completed in English.
Items to be noted during the course of the investigation are as follows:
1. A camera is mandatory. Take clear photographs of the area around the incident/accident so
others can accurately evaluate the scene. Photograph everything that is defective, suspected
cause, and damaged or effected in the incident/accident. If any part of the machine is alleged to
be defective or to have caused the incident/accident, ensure several clear photographs are
taken that clearly depicts a failure. Polaroid photographs are not recommended because they
seldom capture sufficient details.
2. Talk to as many people as possible who witnessed the incident/accident or familiar with
operation and maintenance of the machine. Take statements get names, address, and phone
numbers where all involved parties may be reached at later dates.
3. Try to determine exactly what happened from all known facts. Avoid jumping to conclusions,
refrain from stating your opinion as to what happened. If its obvious what happened, record the
information and take photographs the clearly depicts the phenomenon.
4. Attempt to obtain all parts that are alleged to have contributed to the failure. Record the part
number of the alleged primary contributing part in the Incident Report Form.
5. If a part is alleged to have malfunctioned, test it while it is still on the machine, if this can be
done safely or not further damage any other parts or evidence. Record results in the Incident
Report Form.
6. If the machine has been modified or changed in any manner from standard specifications,
photograph all aspects of the modification and state the reason and nature of modification in the
Incident Report Form. This form can be downloaded from our website.

AMERICA, LLC
DEALER RESPONSIBILITIES
The dealer and KCMA have previously agreed on mutual obligations and rights as outlined in
the dealer agreement. The service departments of the dealer and KCMA share the primary
responsibility of providing the best possible service to the customer, ensuring satisfaction and
continued patronage of Kobelco machines. It is therefore, necessary for Kobelco dealers to
understand and follow policies explained in this manual.
A. The role of the dealer’s service department is to carry out the actual service activities as
follows:
1. Establish a service system providing prompt response to the customer’s request.
2. Have trained, qualified service personnel sufficient to support machines sold along with
service tool to diagnose and repair Kobelco America LLC machines. Offer quality repair
service and preventative maintenance.
3. Advise the customer of the machine’s operation, maintenance, and proper repair
procedures.
4. Assist the parts department in sales of genuine Kobelco replacement parts.
5. Collect and supply marketing and technical information as requested by KCMA.
B. The role of the Kobelco Product Support Department is to assist the dealers in their
performance
of the above-specified activities. To this end, KCMA’s product support department will provide
as follows.
1. KCMA will maintain resident service personnel in some states. Each dealer will be
assigned a Kobelco Service Support Manager. It should be noted Kobelco Service
Support Manager may be responsible for supporting numerous dealers and may not be
available at all times.
2. KCMA shall at the dealer’s request, train dealer service personnel in an effort to
ensure they can perform daily services properly and within a timely manner.
3. KCMA shall make available to the dealer machine related factory technical training
courses in which the dealer can send technicians.
4. Kobelco will issue services bulletins to keep dealer informed of machine innovations
and modifications. Service bulletins are available through the Kobelco Internet Support
System. Service Bulletins are for information purposes only and shall not be consider as
a basis for warranty consideration.

AMERICA, LLC
5. KCMA shall provide technical back up and other advice to the dealers sales group as
requested.
6. KCMA will provide technical support in instances that dealers cannot determine the
cause and or solution of a failure and has exhausted all other means, including
contacting the service support manager.
7. KCMA will provide technical assistance to dealers in efforts to support dealers with
service related problems. KCMA advice is offered to provide assistance based on
information provided to us. Actual circumstances, parameters, etc. are unknown to
KCMA when assisting remotely and therefore; KCMA cannot assume any responsibility
or liability. Please be advised that technical assistance is provide support the dealer
network and does not constitute any authorization for warranty or any other form of
liability. KCMA shall not be held liable for any direct, indirect, special, or
incidental/consequential damages in connection with the service information provide to
aid in the support of the KCMA dealer network.

AMERICA, LLC
SUBJECT: WARRANTY POLICY AND PROCEDURE SUMMARY
WARRANTY PURPOSE:
1. To qualify for reimbursement of expenses incurred by the dealer while performing a warranty
repair.
2. To obtain accurate and timely failure information to be used for product improvement.
GENERAL REQUIREMENTS:
1. One Failure per claim - Only one (1) failure per warranty claim application is allowed. This
provides the means for accurate failure analysis.
2. Submit 60 Days from Repair Date - The warranty claim application must be submitted and
received at KCMA LLC.. within sixty (60) days of the repair date. Any claims submitted
outside of this 60-day limit may be non-allowed as untimely. The ability of the manufacturer
to make timely product improvements is dependent upon receiving timely information from
the field.
3. Attaching Supporting Documents - Supporting documents must accompany the warranty

claim application when needed to support or justify the defect. Documents and images can
be embedded into the claim via the Internet Support System.
4. Recording Major Failed Component Serial Numbers - All failures regarding major
component failures should contain the model and the serial number of the failed component.
Major component items are hydraulic pump, swing motor and swing reduction unit, control
valve, cylinders, travel motor and reduction unit and engine
5. Recording Exchanged Component Serial Numbers - If any major component item is

exchanged, the old component serial number and the new component serial number must
be included on the warranty claim application. Major component items are hydraulic pump,
swing motor and swing reduction unit, control valve, cylinders, travel motor and reduction
unit and engine.
6. Resubmitting Warranty Claims - Non-allowed warranty claim applications may be re-

submitted to Kobelco’ s Warranty Department within thirty (30) days after the settled claim /
credit date. Any re-submittal, submitted after thirty (30) days, will be non-allowed as
untimely re-submittal time, unless a satisfactory explanation is supplied.

AMERICA, LLC
7. Warranty Claim Types - The warranty claim application form is to be used for the following
types of claims:
a. Standard warranty claims – For claim that are within the standard warranty period. Pays
at warranty rates on file.
b. Extended warranty claims – For claims on units with Ultracare extended warranty. Pays
at list price for parts and dealer charge out rate for labor.
c. Parts warranty claims – For claims that involve a 90 day service parts warranty. Parts at
parts warranty rate on file, no labor.
d. Campaign claims – For campaigns and service alerts issued by Kobelco. Pays at
charge out rate on file for mileage, labor, and travel.
e. Non – Dealer Sale claims. – For units not sold by your dealership. Pays at charge out
rate on file for mileage and labor. Warranty rates for parts.
f. Std. Mitsubishi Engine – For Mitsubishi engines repairs that fall within the Mitsubishi Std.
Engine warranty. Pays at warranty rates on file.
8. Automatic Parts Returns – Parts Return Policy is applicable to the Continental U.S and
Canada only. Kobelco asks that certain parts be returned automatically due to our vendor
requirements or for our failure analysis. By returning these parts automatically, Kobelco
strives for faster claim settlement time and improved quality.
IMPORTANT: The following parts MUST be returned prepaid to KCMA LLC..
automatically. If the part has not arrived within three weeks of the claim receipt date,
the claim will be denied. No RGA will be issued.
Parts required to be sent automatically are as follows:

Any Part over $500.00 and weighs less than 2,000lbs
Any Engine Component
Any Electrical Part
Any Hose, Tube, or Piping
Any Hydraulic related component
Any Heating or A/C component
Any Undercarriage component
Filters and oil samples on any contamination related issue
9. Tagging parts for return – All parts must be tagged with a Kobelco warranty tag. Please fill
out this tag completely and tag each part separately. Kobelco provides these tags free of
charge. Please ensure that any defect area is clearly marked if possible.
10. Holding parts – Those parts not on this list must be held 90 days after the claim settlement
date. After such time the part may be scrapped. KCMA reserves the right to debit any
settled claim if this policy is not adhered too.
11. Mileage – Mileage is allowed for field service calls to repair units in the field covered under
warranty. The maximum mileage allowance is 400 miles per claim. Miles are calculated
against the warranty mileage rate on file at Kobelco. Mileage will be calculated from dealers
shop to the machine location.

AMERICA, LLC
12. Sublet and other expenses – Kobelco allows a space for outside and contracted labor as
well as any other miscellaneous items that are not O.E.M components. These expenses
must be supported by copies of invoices and mailed to KCMA with. This system also allows
you to scan and attach documents into the claim the claim numbers written on them. KCMA
will scan the documents into the claim upon receipt as well. Please note that Kobelco does
not allow for general consumables, shop supplies, and replenishing lubricant.
13. Labor Allowance – Reasonable labor is allowed for warrantable defects. Labor will be
adjusted to the published flat rate times unless excessive labor is justified and supported by
the claims description section. The computer will automatically populate to the warranty rate
on file at Kobelco. Once the job code is selected on the warranty claim, the description and
flat rate time will be populated. Job codes MUST be used when filing for labor on the
warranty claim. Please look up the Job code based on the failed part code or located in the
repair labor guide.
14. Job Codes for Labor - All claims must have job codes entered to determine the mode of
failure and the flat rate times allowed for the repair. Failure to use appropriate job codes will
result in delayed or denied claims. In order to enter the appropriate job code you will need
your Failed Part Codes Handbook located in the back of this manual or you can search the
Flat rate guide (Labor Guide) on the KISS system to obtain the code. If for some reason
you cannot find an applicable job code, please call the Kobelco warranty department. Note:
Some job codes may not have established flat rates and will populate to zero. Kobelco will
review these claims by merit until a flat rate time can be established. If you do not agree
with the flat rate time, please fax Kobelco or explain in your warranty claim description.
Kobelco will study suggested flat rates on quarterly bases and update the KISS system as
needed.
Note - The labor guide handbook can also be used to help determine the labor codes for
labor allowed to make the repair. However, The labor guide may not contain every job
code. If you have made a repair not located in the Failed Parts Code handbook, you would
use the non flat rate items or exception field in the warranty claim. This field must only be
used if NO labor code exists. The Labor code is the same as the first five digits as the
Failed Part Code.
15. Travel Time – Kobelco does NOT reimburse travel time under standard warranty
failures.
16. Parts Reimbursement – Parts claimed on a standard type of warranty claim are multiplied
by a percentage of the list price against the quantity claimed. Standard reimbursement is
80% of Kobelco ’s published list price at the time of failure. A higher percentage may be
obtained if the dealership is qualified as a Kobelco Plus™ Certified dealer.
17. Parts Warranty for Service Parts – The Kobelco Parts warranty for Service Parts purchase
through the Kobelco Parts Department is for 90 days after the date of sale to the end user.
No labor is covered under this warranty. To file a parts warranty you must select the claim
type as Parts Warranty. Parts Claims must clearly state the following:

AMERICA, LLC
1. Date of sale to the end user

2. Date of installation
3. Hours at installation
4. Date of failure
5. Hours of failure
6. Customer complaint, cause, defect, and remedy
Please ensure that the above is included in the claim story for faster processing of all parts
claims.
18. Policy Application Request - Policy type requests are not considered warranty and
therefore MUST BE MAILED TO KCMA on the Kobelco Policy Application request form #
C0002-POLICY.The dealer portion of assistance, attached support, and reasoning for
requesting Kobelco to assist on an out of warranty failure must be stated. Please read the
Warranty update # WPU007 for details of the application handling. The payment and status
of the policy applications will appear on the Kobelco Internet Support System but may not be
submitted electronically to Kobelco. Any claim sent through the KISS system that is not
under standard warranty, Parts, or Campaign will be denied.
Please remember that as a basic rule per the warranty agreement, Kobelco will not
reimburse for failures on machines, which the standard warranty period has expired.
However, as a special consideration, KCMA may assist on some cases when it deems in
the best interest of KCMA from a marketing standpoint. Any policy adjustment claim is
accepted either partially or in total is not precedent setting and is not to be construed as
ongoing company policy. The Distributor is expected to share in the overall cost of the
repairs, and as such, contribute their margin on settlements made with their
customers.
LOSS OF PROFIT IS NOT CONSIDERED AS SHARING COSTS AND ALL POLICY

APPLICATIONS SHOULD BE AT A COST BASIS.
POLICY APPLICATIONS WILL NOT BE ACCEPTED ELECTRONICLY AND MUST BE

MAILED TO KCMA WITH SUBSTANCIAL SUPPORT.

AMERICA, LLC
COMMON REASONS FOR DENIALS:
Incomplete Forms - Failure to complete a properly completed pre-delivery, delivery, first, or

second inspection as required by the KCMA Warranty Department for the machine in
question. Basic time lines for submitting primary forms are as follows:
Untimely submittal - The warranty claim application is submitted in an untimely manner.
All claims must be submitted to KCMA within 60 days from the repair date.
Lack of information - Lack of information is provided on the warranty claim application to
determine what specific part failed and the cause.
Untimely Campaign Completion - Any announced outstanding campaign or mandatory
modification that has not been completed at the time of repairs for the claimed warranty
repairs.
Failure in returning parts automatically - The requested failed parts are not returned to
Kobelco Warranty Department as part of the automatic return procedure or as requested by the
Kobelco Warranty Department. Kobelco’s Parts Return Policy is applicable to the Continental
U.S and Canada only. Kobelco asks that certain parts be returned automatically due to our
vendor requirements or for our failure analysis. By returning these parts automatically,
Kobelco strives for faster claim settlement time and improved quality.
The following parts MUST be returned prepaid to KCMA LLC. automatically. If the part has
not arrived within three weeks of the claim receipt date, the claim will be denied.

Any Electrical Part
FORM TIME GUIDELINES:
Pre-delivery Inspection – Should be completed at the time of receipt of the machine and
should be submitted online via the KISS system.
Report of Delivery – Should be submitted at the time the unit first makes revenue or
reaches 150 hours.
First & Second Inspection –1st inspection should be completed free of charge to the
customer when the machine reaches 60 days from the delivery date. 2nd inspection should
be completed free of charge to the customer when the machine reaches 180 days from the
delivery date.
Warranty Claim – A warranty claim must be filed within 60 days from the repair date.

AMERICA, LLC
Resubmitted Claims – Resubmitted claim must be submitted within 30 days of the date of
settlement.
WARRANTY COVERAGE:
Warranty Period
Excavators-----------1year/1500 hours
Compacts------------1year/1000 hours
Cranes----------------1year/1500 hours
The applicable warranty period is by time or hours whichever occurs first, from the delivery
report date which is performed by the Kobelco authorized dealer.
Warranty Coverage Terms: See Form No. 70802ROD-2 for exact terms and conditions.
Within the warranty period, Kobelco Construction Machinery America LLC will repair or
replace, at its option, free of charge, any portion of parts of the new machine, which are found
by Kobelco to be defective in material and/or workmanship. When requested, of any replaced
part it must be returned to Kobelco, which in turn may be sent to Kobelco factory with its
transportation charge prepaid.
Limitation of Liability
Kobelco Construction Machinery America LLC shall not be liable for:
1. Any cost for repairs, alterations, or replacements, or any expense connected with or
incurred by other than a Kobelco authorized dealer.
2. Any special and consequential damages caused by defective materials, parts, or equipment
except for the repair or replacement of parts as described under “Warranty Coverage”, on the
warranty certificate.
3. Any damages caused by the use of other than genuine Kobelco Construction Machinery
America LLC replacement parts.
4. Any loss or damage sustained or caused by the use of the machine while any of the parts
were loose, broken, or inoperable.
5. Any damage caused if the machine is improperly operated or its successful operation is
impaired by natural elements after it is delivered to the customer.
6. Kobelco Construction Machinery America LLC shall not be liable for any machines,
equipment, parts, and/or components not sold by Kobelco Construction Machinery America
LLC. Such items are commonly referred to as “gray market”.
7. KCMA shall not be liable for incorrect workmanship or operations by its dealers or
customers.

AMERICA, LLC
WARRANTY COVERAGE DOES NOT INCLUDE:

1. Batteries, lamp bulbs, fuses, gaskets and packing, belts, bucket teeth, filter elements,
grease fittings, rubber tracks, wire rope, brake linings, wiper blades, o’rings, fuel
injectors/nozzles, and other consumables. 2. Cummins or Isuzu warranted engines when
warranted by the manufacture. 4. Replenishing oils and/or lubricants. 5. Transportation,
loaner or rental costs. 6. Inbound freight for parts. 7. Attachments not manufactured by
either Kobelco or any of its subsidiaries, provided however, Kobelco extends to the customer
the benefits of any warranties (if any) of the manufacturers or suppliers of any of the excluded
items.
WARRANTY REGISTRATION & AEM REPORTING
Component Suppliers that handle and honor their own warranty separately from Kobelco’s
machine warranty. I.E; Delco starters and alternators, Cummins Engines, Douglas Batteries,
Red Dot air conditioning and heating, Injection pumps, etc. The foregoing warranty is
exclusive and in lieu of all other warranties whether written, oral, or implied. This includes any
warranty of merchantability or fitness for purpose.
No employee or representative is authorized to change this warranty in any way or grant any
other warranty. Operation of the equipment beyond its rated capacity will void all warranty
terms.
Kobelco Report of Delivery and Standard Warranty Registration Certificate

Kobelco Construction Machinery America LLC will provide to the purchaser, lessor or dealer
of the product, one Report of Delivery and Standard Warranty Registration certificate detailing
the warranty terms and condition. The proper preparation and delivery of this certificate to the
end user or dealer is required for securing any benefits under this warranty. The reverse side
of the certificate is to be completed by the authorized Kobelco dealer and submitted to
Kobelco Construction Machinery America LLC The submission of these correctly completed
certificates to Kobelco Construction Machinery America LLC is a condition to begin and
validate the standard warranty coverage. See the section labeled forms for form number
70802ROD-2.
NOTE: WARRANTY REGISTRATION (Delivery) – MUST BE FILED ONLINE AND MUST
BE MAILED!
Requirements:
ANY MACHINE WITH OVER 150 HOURS MUST HAVE A WARRANTY REGISTRATION FORM ON
FILE IN ORDER FOR A WARRANTY CLAIM TO BE FILED ON THE KISS SYSTEM. PLEASE
ENSURE THAT APPROPRIATE PERSONEL ARE AWARE OF THE IMPORTANCE OF THIS
DOCUMENT.
As soon as a machine first draws revenue or reaches 150 hours, the warranty registration must
be filed on the internet KISS system and mailed to the Kobelco Service Department

AMERICA, LLC
DELIVERY FORM FILING INSTRUCTIONS:
1. Submit form online at www.kobelcoamerica.com, dealer page, Report of Delivery and

A.E.M Report. (Password Required)
2. Mail or fax customer signed copy to Kobelco attention Service Dept.
IMPORTANT: Unit will not officially be registered for Warranty until signed copy is
received by mail or fax:
If machine is put into service without a report of delivery submitted properly for clear start date
then warranty start date shall automatically revert to factory ship date.
DEMO UNITS
Any service hours accumulated during a demonstration will apply toward the total warranty
hours of the machine warranty. Thus, a machine that had 150 hours of demonstration time
would have 1,350 hours remaining, though it would have 12 months from the delivery date.
ENGINE WARRANTY
Separate Engine Warranty - Summary

The standard machine warranty does not automatically apply to engines installed as original
equipment in Kobelco machines. By contractual arrangement, the warranty terms and
conditions differ with engine manufacturers as indicated below:
Mitsubishi engine warranty:

Mitsubishi engines are warranted by Kobelco for the following applicable models.
Terms:
BASE ENGINE WARRANTY: 1 Year/Unlimited Hours or 2 Years/2,000 Hours
MAJOR COMPONENT WARRANTY: 3 Years/10,000 Hours
See certificate Form No. 31002DC for terms and conditions of this limited warranty
Yanmar Engine Warranty:

Yanmar engines are warranted by Kobelco most compact excavators.
Terms:
BASE ENGINE WARRANTY: 1 Year or 1,500 hours.
Isuzu Engine Warranty:

Isuzu engines are warranted directly by the Isuzu Dealer network and all claims should be filed
directly to Isuzu. For a dealer directory please contact the Kobelco Warranty Department.
Terms:
BASE ENGINE WARRANTY: 1 Year or 1,800 hours.

AMERICA, LLC
DETAILS:
Standard engine warranty terms and conditions vary by engine manufacturer. This was
established under the terms of each contract between KCMA LLC., and the engine
manufacturer.
Limitations For All Engine Manufacturers Warranties:
Manufacturer is not responsible for failures or damage resulting from what Manufacturer
determines to be abuse or neglect, including, but not limited to: operation without adequate
coolant or lubricants, over fueling; over speeding; lack of maintenance of lubricating, cooling or
intake systems; improper storage, starting, warm-up, run-in or shutdown practices; unauthorized
modifications of the Engine. Manufacturer is also not responsible for failures caused by incorrect
oil or fuel or by water, dirt or other contaminants in the fuel or oil. Before a claim for excessive
oil consumption will be considered, Owner must submit adequate documentation to show that
consumption exceeds Manufacturer published standards. Failures of belts and hoses supplied
by Manufacturer are not covered beyond the first 500 hours or one year of operation, whichever
occurs first. Parts used to repair a Warrantable Failure may be new Manufacturer parts,
Manufacturer-approved rebuilt parts, or repaired parts. Manufacturer is not responsible for
failures resulting from the use of parts not approved by Manufacturer. A new Manufacturer or
Manufacturer-approved rebuilt part used to repair a Warrantable Failure assumes the identity of
the part it replaced and is entitled to the remaining coverage hereunder. Manufacturer does not
cover wear or wear out of covered parts. Manufacturer is not responsible for incidental or
consequential damages. These warranties set forth herein are the sole warranties made by
Manufacturers in regard to these engines. Manufacturers make no other warranties, express or
implied, or of merchantability or fitness for a particular purpose.
A. MITSUBISHI ENGINES:
Engines manufactured by Mitsubishi Heavy Industries and sold by Kobelco America Inc. as
original equipment installed in Kobelco machines are warranted by Kobelco America Inc., to
be free of defects in material and/or workmanship.
Basic terms and conditions of MHI engine warranty are specified as the following:
BASE ENGINE WARRANTY: 1 Year/Unlimited Hours or 2 Years/2,000 Hours

Coverage begins when the machine is first leased, loaned, sold, rented or reaches 150 hours of
operation in demonstration use. Coverage continues for unlimited hours during the first year
and up to two years or 2,000 hours of operation, (which ever occurs first) in total. If the 2,000-
hour limit is exceeded during the first year, coverage continues until the end of the first year.
MAJOR COMPONENT WARRANTY: 3 Years/10,000 Hours

This coverage includes Warrantable failures of the Engine cylinder block, camshaft, crankshaft
and connecting rods (Bushings and bearing failures are not covered). This coverage begins
with the expiration of the Base Engine Warranty and ends after three years or 10,000 hours of
operation from the date the base Engine Warranty begins.

AMERICA, LLC
B. Yanmar Diesel Engine Co.:
Engines manufactured by Yanmar Diesel Engine Co. Ltd. and sold by Kobelco America Inc. as
original equipment installed in Kobelco machines are warranted by Kobelco America Inc., to
be free of defects in material and/or workmanship.
Basic terms and conditions of Yanmar engine warranty are specified as the following:
2 Years / 1000 hours
C. Isuzu Engines:
Engines manufactured by American Isuzu Motors, Inc. and installed in Kobelco machines as
original equipment are warranted by American Isuzu Motors, Inc. to be free of defects in
material and/or workmanship. Basic terms and conditions of warranty are established by
American Isuzu Motors, Inc. and are listed below. Service, repair expense recovery
requirements, procedures, and/or questions regarding warranty terms and conditions are to
addressed to the Isuzu Diesel service network at your local Isuzu Diesel service outlet.
In order to locate an outlet in your area, please contact Isuzu Diesel as follows:
American Isuzu Motors

41280 Bridge Street Telephone: (248) 426-4200
Novi, MI 48375-1301 Facsimile: (248) 426-4229
Basic terms and conditions of Isuzu engine warranty are specified as the following:
1 Year / 1800 hours (Which ever occurs first)
Warranty coverage terms for Isuzu engines installed in any Kobelco America Inc. machines are
listed under the Japanese OEM (JOEM) application in the Engine Warranty Term And Schedule
table below.
Details of Isuzu Engine warranty coverage are as follows:
American Isuzu Motors Inc. (“AIMI”) warrants to purchaser (the “Buyer”) that its engines sold
with this warranty (including any optional equipment with which the engine is sold by AIMI),
when shipped, will meet all applicable specifications and will be free from defects in material
and workmanship. The duration for this warranty is the warranty period (the “warranty period”)
shown in the schedule below for the application for which the engine is purchased. Except as
otherwise provided herein, the warranty period begins at the time of the earlier to occur of (1)
first retail sale of the engine or the product into which the engine is incorporated (the “first retail
sale”), or (2) the accumulation of 100 engine demonstration hours. As used herein, “first retail
sale” includes rental or lease.

AMERICA, LLC
The owner is responsible for the performance of regular maintenance services as specified in
the operator’s manual applicable to the engine.
The forgoing warranties are in lieu of all other warranties express or implied including without
limitation the implied warranties of merchant fitness.
The Isuzu Engine warranty obligation under the warranty shall not apply to:
1. Any engine which shall have been subject to negligence, misuse, accident, misapplication
over speeding or proprietary fittings not manufactured or approved by Isuzu.
2. Any engine if been repaired, modified or altered by anyone in a manner which in Isuzu’s
sole judgment adversely affects its performance or reliability.
3. Any engine which has been fitted with or repaired with parts or components not supplied or
approved by Isuzu which in Kobelco’s sole judgment adversely affects the engine’s
performance or reliability.
4. Failure resulting from improper use of engine, lack of preventive maintenance or servicing
including improper dismantling or removal of seals and/or governor of injection pump, or
tampering with factory adjustments made by Isuzu.
5. Engine tune-ups, normal maintenance services including but not limited to valve
adjustment, normal replacement of service items, normal wear and tear of expendable part
including gaskets (except cylinder head gasket and manifold gasket) cylinder liners, starter
brush, pinion and clutch of starter, elements of air cleaner, oil filter and fuel filter, glow plug,
control resistance, rubber hose, vinyl pipe, injection nozzle, fan belt, rust due to prolonged
storage and fuel, lubricating oil, antifreeze, etc.
6. Damage caused by prolonged or improper storage of the engine after shipment from Isuzu
7. Loss of operating time to the user while the engine or engine driven equipment is out of
operation and damage to equipment powered by the engine.

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Mitsubishi Warranty Certificate Form # 31002DC

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ATTACHMENT WARRANTY
Attachments not manufactured by Kobelco Construction Machinery America LLC, or their

subsidiaries, unless otherwise specified in this manual, are not covered under the standard
machine warranty. These attachments are the responsibility of the manufacturer and warranty
coverage is the manufacturer’s responsibility. In order to ensure customer satisfaction, Kobelco
Construction Machinery America LLC may, at its option and at the dealer’s request, act as
liaison between the dealer and the attachment manufacturer. Such intervention should not be
construed as assuming any responsibility for warranty coverage.
FILING A WARRANTY CLAIM
Warranty Claims should be filed online via the K.I.S.S system at Kobelcoamerica.com. Paper
claim should not be submitted. Please see the Kobelco Internet Support System Users Manual
for detailed instructions on claim filing requirements. Policy requests are not considered
warranty and therefore must be filed as a policy claim on form # C002-POLICY. The forms can
be obtained by contacting the Kobelco Warranty Department at 281.240.4876.
The KISS system will only allow for submittal that meet the claim type requirements as follows:
Warranty Claim Types –

The warranty claim application form is to be used for the following types of claims:
a. Standard warranty claims – For claim that are within the standard warranty period.
Pays at warranty rates on file.
b. Extended warranty claims – For claims on units with Ultracare extended warranty. Pays
at list price for pats and dealer charge out rate for labor.
c. Parts warranty claims – For claims that involve a 90 day service parts warranty. Parts at
parts warranty rate on file.
a. Campaign claims – For campaigns and service alerts issued by Kobelco. Pays at
charge out rate on file for mileage, labor, and travel.
g. Non – Dealer Sale claims. – For units not sold by your dealership. Pays at charge out
rate on file for mileage and labor. Warranty rates for parts.
h. Std. Mitsubishi Engine – For Mitsubishi engines repairs that fall within the Mitsubishi Std.
Engine warranty. Pays and warranty rates on file.
Field Definitions -
Campaign # - Use this field if the work pertains to a Campaign Number assigned by KCMA .
Dlr. Claim # - Use for Dealers claim # or work-order.

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Appeal Clm # - Use this for appealing or resubmitting a settled claim for referring to the
original claim number.
KCMA Claim # - This is Kobelco’ s automatically assigned claim number. This number is
also used as the credit memo number after the claim is settled.
Hour Meter - This is the hour meter at the time of failure.
Dealer Code – This is the assigned dealer code provided by KCMA
Division Code –This is the product code that Kobelco assigns to various products. 2200 is for
Excavators and Cranes and will default to this number.
Dealer Name – Populates by dealer code entered.
Dealer Address – Populates by dealer code entered.
Customer Name – Populates from information on report of delivery. If the information is

different than what populates, you must file a new report of delivery form to Kobelco to
indicate the new customer and machine information.
Customer Address – Same as above.
Application – Mandatory Field, this field must be filled in. It will default to what was last
reported on the warranty registration report of delivery form mailed to Kobelco. If the
application has changed or the machine has changed ownership, the dealer must file a new
report of delivery form.
Attachment – Mandatory Field, this field must be filled in. It will default to what was last
reported on the warranty registration report of delivery form mailed to Kobelco. If the
attachment has changed or the machine has changed ownership, the dealer must file a new
report of delivery form.
Machine Status - Use this field to indicate if this unit is a Rental, Demo, retail, etc.
Factory Ship Date - This date is automatically populated from the machine file from Kobelco.
Pre-Delivery Date - This date is automatically populated from the Pre-delivery date sent in to
Kobelco or submitted from the KISS System.
Delivery Date - This date is automatically populated
Failure Date - This is the date the machine actually experienced the failure.

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Repair Date - This is the final day in which the machine was repaired.
Usage – This is the amount of time from the delivery date to the failure date.
Dlr. Filed - This is the date the claim was sent to Kobelco.
Condition Fail CD – Be sure to carefully select the code that best describes the condition of the
defective part. For example: “Leaking oil” could be the condition code and the “Control valve”
could be the Failed Part CD-/Disk. With these two codes Kobelco
Failed Part CD – Use the drop down button to choose and find the part that is primarily
responsible for the cause of failure. You can press a letter on the keyboard and it will go to that
letter in the alpha order listing and you can then use the scroll bar to find the part needed. This
field must be filled in and is very important in Kobelco ’s study of defect trends and strive for
improved quality.
Part shipped to KCMA – Y or N. This indicates that you will be shipping the part back to
Kobelco. Although Kobelco does not use this information to determine if the part is returned
and should have been received, it is useful for both the dealer and Kobelco to know if the part is
intended to be returned. Kobelco ’s policy for automatic returns still remains and claims will be
denied if the part is not received within three weeks from the claim receipt date.
Failure Description – This is the claim story area to describe the following. Please be sure to
provide responses to all items 1~4. This area must be filled out in detail and is the most
important area of the claim. The description of the failure is the primary source of determining
the reimbursement amounts upon settlement. Please note that a repair most be made and the
machine must be fixed in order to qualify for warranty. Temporary repair expenses must be
held until a complete remedy has been rendered.
DESCRIBE IN DETAIL:
1. Complaint
2. Defect
3. Cause
4. Repair
Mileage – Maximum allowance is 400 miles per failure and per work-order. This mileage is
calculated against the rate on file at Kobelco.
Other Expenses - Under other expense you can enter sublet parts, supplies, etc. Make sure
you enter the total claimed. – Kobelco allows a space for outside and contracted labor as well
as any other miscellaneous items that are not O.E.M components. These expenses must be
supported by copies of invoices, which should be mailed to KCMA with the claim number
written on them. KCMA will scan the documents into the claim upon receipt. This system also
allows you to scan and attach documents into the claim as well. KCMA does allow for freight
from Kobelco to your dealership, only inbound to Kobelco is allowed.

AMERICA, LLC
Labor Codes - All claims must have job codes entered to determine the mode of failure and
the flat rate times allowed for the repair. Failure to use appropriate job codes will result in
delayed or denied claims. In order to enter the appropriate job code you will need your
Failed Part Codes Handbook or repair labor guide located in the back of this manual or
you can search the Flat rate guide on the KISS system to obtain the code. If for some
reason you cannot find an applicable job code, please call the Kobelco warranty department.
Note: Some job codes may not have established flat rates and will populate to zero. Kobelco
will review these claims by merit until a flat rate time can be established. If you do not agree
with the flat
rate time, please fax Kobelco or explain in your warranty claim description. Kobelco will study
suggested flat rates on quarterly bases and update the KISS system as needed.
If you have made a repair which is not located in the labor guide handbook you would use the
non flat rate items or exception field.
Claim Parts - Parts detail for primary part (This needs to be the primary part that failed,
even if not replaced). You must look up and choose a primary part even if no part is replaced.
If the part was not replaced, be sure to claim a quantity of zero. If the part was replaced and a
quantity is claimed, please ensure not to claim the part again in the parts detail. You cannot
leave the Primary Part field blank.
Parts detail should be used for multiple parts being used. Note: If you have an invalid part
number the system advise your that the part is not correct. Please be sure to use the
Kobelco O.E.M part number.
Submitting the claim on the KISS System:

After all information on the claim has been entered. Press the calculate button to ensure that
your totals are correct. Once you press the calculation button the fields will automatically
populate Once confirmed, pres the “FINAL” button to submit your claim to Kobelco.
Attaching supporting documents to the warranty claim – The KISS system allows you to
attach photos and other documents to the claim electronically. Choose browse, then select the
document or file to attach. If there is other documents, which are needed for supporting the
warranty claim, you can mail the support separately labeled with the Kobelco claim number to
the warranty department. The Kobelco warranty department will scan the document into the
warranty claim.
Kobelco’s failure analysis reports - Kobelco will also attach documents and failure analysis
reports to the warranty claim. To open the failure analysis report please double click the Icon on
the KISS system.

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PRE-DELIVERY INSPECTION REPORT
The Pre-delivery report is very important in allowing Kobelco to analyze any potential defect
trends very quickly and seek to apply corrective measures. Please explain the importance of
this document to your technicians. Kobelco studies this report immediately and takes such
comments and indicators very seriously in measuring the quality of its machines. The Pre-
delivery report should be sent to Kobelco Online via the KISS system.
NOTE: Before you can enter a warranty claim you must have a pre-delivery report on file.
Timeframe: Pre-delivery Inspections should be conducted upon receipt of the machine from
the factory.
Component Part Numbers.: Please record each part number and serial number if possible as
required in the form. This will help identify parts and other issues in the future life of the
machine.
How to use this form - The Pre-delivery form defaults to “C” for correct. Use the tab or mouse
arrow to go to the items found to be “I” Incorrect. It is best to use the computer print out as a
worksheet for the technician to take with them or Kobelco can provide multiple copied
worksheets if needed as well.
Printing the blank form –

Kobelco recommends that you print out a blank form to fill out prior to conducting the
inspections. If multiple carbon copy forms are needed, please contact the Kobelco warranty
department.
Defaulting and automatically populated information: Most of the information will be

populated from the Kobelco machine file. If you feel that such information is incorrect, please
fax the Kobelco warranty department the necessary changes at 281/240-5026.
Reviewing Reports - This will allow you to view any Pre-Delivery, Inspection, and
Machine file information for a particular serial number.
In this Mode you can view the details by double clicking either the Machine File, or Inspection
report. All items in blue underline on the internet are capable of being opened for review. This
is a VIEW only and cannot be edited.

AMERICA, LLC
WARRANTY CREDITS
Kobelco will no longer mail you each settled claim. Once a month Kobelco will send a
account statement summary for your records from our accounting department. This statement
will have all your warranty claim credit numbers as well as all of your parts purchases. The
Claim number is the credit memo number.
To see if a claim has been settled you can check in the following menus. On the KISS System
click on the icon below.
Then choose “Monthly Credit Statement”.
OPEN WARRANTY CLAIMS
Kobelco strives to process you claims as quickly as possible. You can check the status of your
open claims with Kobelco by going to the open claims section of the KISS system.
Open Warranty Claim Report – Same format as “Monthly Credit Statement” above except go
to “Open Claims”.
REPAIR LABOR GUIDE AND FAILED PARTS CODES

Labor Rate Guide – Located on the KISS system and linked to the Warranty Claim. To
use the Repair Labor Guide by itself you can access it as follows:
1.Log on to the KISS System.
2. Click the Icon as indicated below:
3. Choose “Warranty Labor Guide”.
4. Use the “Search” button to assist you in finding the appropriate Information.
NOTE: The first five characters of the Job Code is the same as the Labor Code.

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DEFINITIONS –
R&I – Remove and Install (Suffix Code 01 for qty. one and Code 00 for all)
Includes removing an existing part or component and installing the same or different one. This
procedure includes the R&I of all parts or components necessary to gain access to the part or
component described.
Overhaul – (Suffix Code = 02)

Includes removing an existing part or component, repairing or rebuilding the component and
installing it. This procedure includes the R&I of all parts or components necessary to gain
access to the part or component described.
Example: 11010 - 01 = Engine Assy. R&I

11010 = Engine Assembly
01 = Remove & Install
02 would indicate an engine assembly overhaul
To improve warranty claim processing time and accuracy, please be sure to use the the part labor guide
codes on your warranty claim. When you “Calculate” the claim the flat rate will automaticly populate so
that you can quickly see your claimed amount in comparision to the flat rate amount to see if additional
justification is needed.
PARTS & SERVICE BULLETINS
Servise and Parts Bulletins are located on the KISS system. Please visit this area frequently to be sure
that you are aware of all updates and product information applicable to the Kobelco product.
To find service bulletins click under the ” Icon and click “Service” or “Parts”
Bulletins”. There you can search for your desired information.

AMERICA, LLC
DISPOSITON OF FAILED PARTS
All failed and damaged parts listed on a warranty claim application are subject to being requested for
return to Kobelco America Inc. or may be part of the automatic parts return procedure.
Storage and Failed Parts -

All failed or damaged parts and components listed on a warranty claim must be kept by the dealer at least
ninety (90) days from the date of the warranty claim application and until credit has been received and
available for inspection by a Kobelco Service Support Manager. The dealer is entitled to scrap the
defective part(s) if no instruction is given from Kobelco America Inc. after ninety (90) days from the date of
the warranty claim application settle date and credit has been received. If both conditions are not met,
the part(s) must be retained.
All failed or damaged parts and components are to be stored out of the weather and in a manner prevents
any further damage or loss of failure evidence. The stored part(s) should be cleaned (unless this destroys
the evidence of the cause of the failure) and any exposed portion should be coated with a light coat of oil,
grease, or other anti-rust compounds.
The parts are to be marked to indicate the exact location of defects when appropriate. Suitable felt
markers, metal dye, or fluorescent paint recommended marking materials. The identifying mark should
highlight the defect rather than cover it or fill it.
Failed or defective parts should be stored in a secured area separated from other parts and should not be
left exposed to public inspection, subject to being lost, misplaced, or stolen.
All warranty parts should be kept together by claim and must be properly identified by the claim number,
part number, description, and date of the claim.
Automatic Parts Returns – Parts Return Policy is applicable to the Continental U.S and
Canada only. Kobelco asks that certain parts be returned automatically due to our vendor
requirements or for our failure analysis. By returning these parts automatically, Kobelco strives
for faster claim settlement time and improved quality.
IMPORTANT: The following parts MUST be returned prepaid to KCMA LLC.. automatically. If
the part has not arrived within three weeks of the claim receipt date, the claim will be denied.
No RGA will be issued.

Any Electrical Part

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Returning Failed Parts -
The dealer is responsible for the following.
1. Parts not available - Notify Kobelco America Inc. immediately if for any reason the parts
are not available.
2. Taging - Kobelco offers oil resistant Warranty Tags at no charge. To receive tags please
contact the Warranty Dept. Tag all of the requested parts to include:
a. The machines model and serial number
b. The machine hour meter reading at the time of the failure
c. The dealer name and location
d. The part number and description
e. The Kobelco warranty claim application number and the dealer claim number
3. Shipping - Ship prepaid to the Kobelco Warranty Department. No collect shipments will be
allowed. Kobelco will reimburse you for fridght expenses to return the parts via a separate
warranty claim fir frieght that can be filed monthy or quarterly.
4. Preparing - It will be the dealer’ s responsibility to ensure that the parts or components are
prepared for shipment in a manner as to not further damage or destroy any existing failure
evidence.
5. Packing list - Enclose a copy of a packing list for all failed parts enclosed in the shipment.
Kobelco will not be held responsible for any parts missing or not received if a packing list and/or
a confirmation of reciept is received.
Failure to provide the requested failed parts or return thise parts listed on the automatic return listing will
result in warranty claim application denial or a reversal of a previous credit.
KISS SYSTEM SUMMARY

Kobelco seeks to continue and improve it’s Support System. The following is a basic summary of what is
currently available
SUMMARY:
1. Warranty claim filling
2. Inspection report filing
3. Check Warranty for any machine
4. Receive warranty credit notes
5. Repair Labor Guide
6. Failed part codes
7. General Machine information
8. Technical Servicemans handbook
9. Operators manuals
10. Parts Bulletins
11. Service Bulletins
12. Extended Warranty information
13. Service Alerts
14. Print various forms

AMERICA, LLC
WARRANTY REIMBURSEMENT
Parts Costs -
Parts will be reimbursed at Kobelco Construction Machinery LLC warranty parts price or 80% of
the Kobelco suggested list price effective at the time of actual repair. Unless dealer is a
Certified Kobelco Plus dealer.
Labor Rates –
Kobelco Construction Machinery LLC makes reimbursements for labor at 75% of the Dealer’s
charge out rate. Unless, Dealer is a Certified Kobelco Plus Dealer.
Mileage - Kobelco Construction Machinery LLC will accept a one - (1) round trip to the machine,
maximum of 400 miles per claim to make the necessary warranty repairs at the established
warranty mileage of this Service Policy and Procedure Manual.
Excessive Labor –
Kobelco Construction Machinery LLC makes reimbursement only for time to necessary repairs
within reasonable limitations. Kobelco does not accept travel time or training time as
warrantable expenses. The Kobelco America flat rate guide should be used when available.
Adjustments to Machines - Kobelco Construction Machinery LLC does not reimburse for
adjustments, tune-ups, or inspections, which are required for periodic maintenance.
Inspection Expense - The expenses for Pre-Delivery, first, and second inspections are the
responsibility of selling dealer.
Overtime - Kobelco Construction Machinery LLC does not reimburse for overtime.
Sublet Labor - The expense of sublet labor repairs by other than Kobelco dealers required to
complete a warranty repair in the most satisfactory and economical manner is entitled to be
reimbursed by Kobelco Construction Machinery LLC. A copy of the invoice, including a
description of the work performed and a breakdown of labor, must accompany the warranty
claim application.
Incidental Expenses - Kobelco Construction Machinery LLC does not reimburse for incidental
expenses such as lodging, tolls, telephone calls, meals, etc. Kobelco Construction Machinery
LLC does not reimburse for incidental expenses such as the loss of revenue due to machine
downtime. Kobelco Construction Machinery LLC does not reimburse under warranty for any
towing or hauling charges or damages resulting in transporting a Kobelco machine.
Contingent Damage - Kobelco Construction Machinery LLC does not reimburse for failures
related to the installation and/or use of attachments not designed and/or recommended by
Kobelco Construction Machinery LLC or Kobe Steel Ltd.

AMERICA, LLC
Storage Damage - Kobelco Construction Machinery LLC does not reimburse under warranty for
any damage or deterioration resulting from improper storage.
Robbing Parts - Kobelco Construction Machinery LLC does not reimburse under warranty for
any costs incurred for cannibalization or any other costs incurred as a result of extraordinary
parts procurement.
Equipment Replacement Costs - Kobelco Construction Machinery LLC. does not reimburse
for any equipment replacement costs due to machine down time.
Non-selling dealer expenses – Kobelco Construction Machinery LLC will reimburse the
servicing dealer at 100 % of the servicing dealer’s charge out rate for reasonable repair time.
Kobelco Construction Machinery LLC reserves the right to debit the selling dealer the difference
from warranty rate to charge out rate for repair made to the selling dealers machine.
Replacement Fluids -
The replacement cost of fuel, lubricants, coolants, filter elements, breathers, belts,
lamps, batteries, and other items normally replaced as part of periodic service are not
considered as warrantable items, and as such, are recognized to be the responsibility of
the owner. Consideration for units with less than 500 hours of operation may be
considered.
Associated Parts - Parts attached to major components not found to be defective, such as
sensors, sending units, fittings, etc. should be re-used to effect repairs, thus reducing warranty
costs. Such items not proven defective will not be considered for warranty reimbursement.
Outbound Freight - The cost of freight from Kobelco Construction Machinery LLC to dealer is
not warrantable. Kobelco does pay for returning the part to Kobelco as part of the automatic
parts return.
Inbound Freight - The freight cost from Dealer to Kobelco Construction Machinery LLC of
returned warranty part before or during warranty repairs will render warranty void and result in
the warranty claim application being non- allowed. Any exception to this policy, granted only in
writing by the Warranty Manager. Such written authorization must accompany the warranty
claim application.
Free of charge Parts - Kobelco Construction Machinery LLC reserves the right to provide
replacement parts at no charge from the service dept. under special circumstances.
Travel Time - Travel Time Travel time is not authorized for warranty repairs under standard
warranty. Special exceptions for Campaigns and Service Alerts will be considered on a case-
by-case.

AMERICA, LLC
WARRANTY RATE CHANGE REQUEST
Request of Change for Warranty Rates -

Changes in warranty rates may be sent using the application form no. 805DC
Establishment of Warranty Rates:
1. A new dealer must establish warranty rates after the dealer agreement has been signed.
2. A dealer may request the revision of its warranty rates one (1) time in a calendar year.
3. Procedure to Revise Warranty Labor and Mileage Rates.
4. The dealer must submit an application of the Service Rates for Warranty Claim Adjustment
form and mail or fax it to KCMA LLC. to the following address:
KCMA LLC.
Warranty Administration
12755 South Kirkwood
Stafford, TX 77477
Fax: 281.240.5026
The application must be prepared by the dealer’s General Service Manager, Principal, or similar
responsible person. This application must be accompanied with the dealer’s letter of
announcement of the increase of selling or charge out rates to customers, or a copy of the
dealer’s invoice on which the increased rates are clearly shown.

AMERICA, LLC
WARRANTY RATE REQUEST FORM
The following service rate for the Dealer's service department is applied in handling all
warranty claims submitted to KCMA LLC.. Please return via Fax to 281/240-5026 attn:
Warranty Dept. as soon as possible. Please include Substantiation attached to this form.
100% 75%
LABOR CHARGE
MILEAGE
1. The labor charge is applicable only for the Dealer's service department(s) that is directly
involved in the repair or replacement of parts.
2. KCMA LLC. will not accept any labor charged for travel time.
3. KCMA LLC. will accept mileage charges at 75% of approved rates, up to a maximum of 400
miles round trip per claim. Unless dealer qualifies as a Kobelco Plus Certified status.
4. A dealer may request the revision of its warranty rates one (1) time in a calendar year.
5. In the event of Dealer(s) rate request change, KCMA LLC.. is to be notified using this
form, and must include substantiation of the new rate request.
All Dealer warranty labor rate(s) must be approved by KCMA LLC. prior to taking effect.
Service Mgr. Approved By:
Dealer Name Kimberly Fowler

KCMA Warranty Administrator
Dealer Codes to be effected
Dan Collins
Date Warranty Manager
Previous Charge Out Rate & mileage Date
Form No. 805DC
33
AMERICA, LLC
REPAIR Vs. REPLACE PHILOSOPHY
1. Kobelco Construction Machinery LLC will reimburse, on a warranty claim application,

to repair a failed component rather than to replace the complete component. A rebuilt
(if available from Kobelco) or new component may be used for warranty repair only
under the following conditions:
a. If the expense to repair the failed component is greater than the cost of a Kobelco rebuilt or
new component. Evidence of this higher expense must accompany the warranty claim
application.
b. If no replacement parts are available Kobelco Warranty Manager has given authorization in
writing for the use of the Kobelco rebuilt or new component. This authorization must be
provided along with the warranty claim application.
c. Should the conditions of a. or b. above be met on a major component, Kobelco prefers that
a Kobelco rebuilt component, if available, be used to effect repairs before a new component.
2. If a rebuilt or new component is used, and if claim is paid by, Kobelco Construction
Machinery LLC, the failed component (core) is then the property of Kobelco Construction
Machinery LLC. This component is to be returned automatically, it is part of the automatic
parts return procedure to Kobelco Construction Machinery LLC.
If failed component is not returned to Kobelco Construction Machinery LLC a debit of
up to the full warranty claim reimbursement may be issued to the dealer’s account.
Exceptions to above Policies
Exception to above policies granted by Kobelco Construction Machinery LLC service

manager or warranty manager product support in advance of the repairs. A copy of the
written authorization must accompany the warranty claim application.
34
AMERICA, LLC
STORAGE REQUIREMENTS
Stock Machine Storage & Inspection Requirements:

Preparation of Machine for Long Term Storage (Exceeding 30 Days)
Perform the following procedure to prepare the machine for long- term storage:
1. Perform all inspection and maintenance procedures as described in (Kobelco Operator’s

Manual)
2. Thoroughly clean the machine and inspect for damaged or worn parts and components and
replace or repair all damaged or worn parts.
3. Protect CPU and all electrical components from water and steam when cleaning the
machine.
4. Completely fill fuel tank with fresh clean fuel to aid in preventing condensation of moisture
inside the fuel tank. NOTE: Make sure to use an anti-algae additive in the fuel tank.
5. If possible, move machine to an indoor location with level surface for storage. (If an indoor
location is not available, then machine should be either covered or periodically
cleaned/lubricated and rust-preventive measures taken to prevent deterioration from
environmental exposure.)
6. Operate bucket and arm completely “IN” (bucket and arm cylinders fully extended). Then
lower boom until attachment is resting on suitable supports (i.e., solid wood block, etc.) to
prevent direct contact with the ground.
7. Coat exposed portion of all cylinder rods with a heavy coat of grease to prevent corrosion
during storage. All other exposed metal surfaces shall be covered with a suitable rust-
preventive coating.
INSPECTION REQUIREMENTS
CARE OF MACHINE DURING LONG TERM STORAGE
Every 30 days during storage, it will be necessary to inspect fluids then start and run the
machine to circulate the fluids through the systems and verify correct machine functions.
NOTE: Before starting the machine: clean the grease from cylinder rods and after shutdown,
re-grease the cylinder rods. Also, the engine coolant shall be checked to ensure coolant
integrity (i.e., proper coolant/water ratio and absence of contamination). The engine oil and
hydraulic oil shall also be checked for proper condition. Drain plugs for all applicable machine
components shall be removed to check for condensation. Any condensation shall b drained
from the component.
35
AMERICA, LLC
1. Start machine and operate for approximately 1 hour to allow all fluids to circulate well and
reach normal operating temperatures.
2. A function check of all instruments shall be conducted.
3. A function check of all hydraulic components shall be conducted.
4. A function check of all controls shall be conducted.
5. After function checks are completed, all machine systems shall be checked for fluid leakage
and/or mechanical problems and repairs made as necessary.
6. Remove any batteries, store in ventilated warm area.
NOTE: Battery failure due to improper storage maintenance, will not be covered by KCMA
standard warranty.
7. A completed stock machine storage inspection form shall be submitted to KAI as
verification that the 30-day inspection/function check has been performed for each successive
month the machine is kept in storage.
Removing Machine From Long Term Storage (Pre-delivery Inspection)
1. Perform all inspection and maintenance procedures as described in the Kobelco

Operator’s Manual and 30day inspection & function check before bringing machine out of
storage for normal operation.
2.
2. IMPORTANT! - After extended periods of storage, carefully inspect all hydraulic hoses,
drive belts and other soft parts for signs of deterioration and replace as necessary.
TECHNICAL PUBLICATIONS POLICY
Publication Supply
It is the purpose of Kobelco Construction Machinery America LLC’s Technical Publications

Department to provide machine manuals, service bulletins, and updates to authorized Kobelco
dealers.
Distribution of Publications to a New Dealer and/or Branch
Kobelco Construction Machinery America LLC will supply, free of charge, a set of service
publications for current production machines to a newly established authorized dealer or a
new dealer branch location. Publications for older model machines are available through
Kobelco’s Parts Department.
It is Kobelco Construction Machinery America LLC’s policy to ship this initial start-up kit within
one month after the dealer agreement has been signed.
This start-up kit will be addressed to the responsible person at the dealer or branch location.
Upon receipt of the start-up kit, the responsible person needs to open the kit and inventory it
contents against the inventory sheet shipped with the kit. Upon verification of the dealer start-
up kit’s contents, the inventory sheet is to be signed and mailed to:
36
AMERICA, LLC
Service Department
Kobelco Construction Machinery America LLC
12755 S. Kirkwood Dr
Stafford, TX 77477
Kobelco’s Service Department is to be notified immediately of any discrepancies. Please call

281.240.4876.
Publications for New Machine Models

Upon introduction of a new machine model, Kobelco Construction Machinery America LLC will
provide, free of charge, one copy of all available new machine manuals to the dealer locations
schedule to market the new model. Additional copies of these manuals may be purchased
from the Kobelco Parts Department.
Cancellation Return Policy
Upon the cancellation or closing of a dealer and/or dealer branch location, Kobelco
Construction Machinery America LLC may request, in writing, the return of specific
publications.
These publications must be returned within thirty (30) days of the official written request.
Failure to return these items may result in a charge for these publications at Kobelco’s list
price.
Ordering Procedures
Stock Orders
Stock orders will be shipped within five (5) days of receipt and will be shipped following the
terms for stock orders as specified in the Kobelco Parts Policy Manual. All shipping and
invoicing will be between Kobelco Construction Machinery America LLC and the ordering
dealer.
End User
Stock orders for technical publications may be placed by the dealer on behalf of end users for
the following .
 Operator’s Manuals
 Parts Manuals
 Shop Manuals
Complimentary Literature -
Some literature is not available for ordering. These are distributed initially as complimentary
literature and any additional request are subject to approval by Kobelco’s Service Department.
37

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CONSTRUCTION MACHINERY

Although primary functions and responsibilities are assumed by Kobelco Construction

SPPM/KYF Page 1 August 2002

Establish a Service System:

1. Establish a service system capable of responding promptly to customer request.

SPPM/KYF Page 2 August 2002

SERVICES FOR QUALITY ASSURANCE:

Receiving and Shipping Inspection -

2. If a shortage or damage is discovered , it must be attributed to the Trucking Company or

Monthly Condition Inspections:

1. Installation of specified attachments including final adjustments of said attachments.

SPPM/KYF Page 3 August 2002

5. Prepare the recommended parts list, if necessary.

6. Complete and submit pre-delivery inspection form to KCMA

Report of Delivery –Warranty Registration:

1st Periodic Inspection: (60 Days) or 350 hours

2nd Periodic Inspection: (180 days) or 1000 hours

SPPM/KYF Page 4 August 2002

Field Service Support -

SPPM/KYF Page 5 August 2002

Incident/Accident Report Form

Items to be noted during the course of the investigation are as follows:

SPPM/KYF Page 6 August 2002

1. Establish a service system providing prompt response to the customer’s request.

4. Assist the parts department in sales of genuine Kobelco replacement parts.

5. Collect and supply marketing and technical information as requested by KCMA.

SPPM/KYF Page 7 August 2002

SPPM/KYF Page 8 August 2002

SUBJECT: WARRANTY POLICY AND PROCEDURE SUMMARY

3. Attaching Supporting Documents - Supporting documents must accompany the warranty

5. Recording Exchanged Component Serial Numbers - If any major component item is

6. Resubmitting Warranty Claims - Non-allowed warranty claim applications may be re-

SPPM/KYF Page 9 August 2002

Parts required to be sent automatically are as follows:

SPPM/KYF Page 10 August 2002

SPPM/KYF Page 11 August 2002

1. Date of sale to the end user

LOSS OF PROFIT IS NOT CONSIDERED AS SHARING COSTS AND ALL POLICY

POLICY APPLICATIONS WILL NOT BE ACCEPTED ELECTRONICLY AND MUST BE

SPPM/KYF Page 12 August 2002

COMMON REASONS FOR DENIALS:

Incomplete Forms - Failure to complete a properly completed pre-delivery, delivery, first, or

Parts required to be sent automatically are as follows:

FORM TIME GUIDELINES:

SPPM/KYF Page 13 August 2002

SPPM/KYF Page 14 August 2002

WARRANTY COVERAGE DOES NOT INCLUDE:

WARRANTY REGISTRATION & AEM REPORTING

Kobelco Report of Delivery and Standard Warranty Registration Certificate

SPPM/KYF Page 15 August 2002

DELIVERY FORM FILING INSTRUCTIONS:

1. Submit form online at www.kobelcoamerica.com, dealer page, Report of Delivery and

Separate Engine Warranty - Summary

Mitsubishi engine warranty:

Yanmar Engine Warranty:

Isuzu Engine Warranty:

SPPM/KYF Page 16 August 2002

Limitations For All Engine Manufacturers Warranties:

BASE ENGINE WARRANTY: 1 Year/Unlimited Hours or 2 Years/2,000 Hours

MAJOR COMPONENT WARRANTY: 3 Years/10,000 Hours

SPPM/KYF Page 17 August 2002

B. Yanmar Diesel Engine Co.:

2 Years / 1000 hours

American Isuzu Motors