Republic of the Philippines

BATANGAS STATE UNIVERSITY

Pablo Borbon Main I
Rizal Avenue, Batangas City

COLLEGE OF ACCOUNTANCY, BUSINESS, ECONOMICS AND

INTERNATIONAL HOSPITALITY MANAGEMENT
Business and Entrepreneurship Department

COURSE SYLLABUS WITH SPECIFICATION

UNIVERSITY VISION
A globally recognized institution of higher learning that develops competent and morally upright
citizens who are active participants in nation building and responsive to the challenges of the 21 st
century

UNIVERSITY MISSION
Batangas State University is committed to holistic development of productive citizen by
providing a conducive learning environment for the generation, dissemination and utilization of
knowledge through innovative education, multidisciplinary research collaborations, and
community partnerships that would nurture the spirit of nationhood help fuel national economy
for sustainable development.

COURSE CODE : BPO 201

COURSE TITLE : FUNDAMENTALS OF BUSINESS

PROCESS OUTSOURCING

CREDIT UNITS : 3 Units

PRE-REQUISITE : NONE

ACADEMIC YEAR : 2019-2020

REFERENCE CMO : CMO 17, s. 2017, CMO 4, s.2018 and CMO 20, s. 2013

PROGRAM EDUCATIONAL OBJECTIVES

Bachelor of Science in Business Administration Major in Human Resource Management

(HRM)
Bachelor of Science in Business Administration Major in Marketing Management (MM)
The objectives of the program are:
1. Help the students to seek employment and entry level jobs or positions of responsibility
as marketing manager, marketing executive or marketing director.
2. Guide the students in organizing or managing entrepreneurial activities if they decide to
be self-employed.
3. Equip students with knowledge of the principles and concepts of marketing.
4. Prepare students to pursue a teaching career or graduate studies in business.

Bachelor of Science in Business Administration Major in Financial Management (FM)

The objectives of the program are:
1. Complete understanding of the concepts, principles and the theories of Financial
Management.
2. Help the students to seek employment and assume entry-level jobs or positions of
responsibility as financial analyst, financial manager, or executive.
3. Prepare the students to pursue a teaching career or graduate studies in business.

Second Semester, A.Y. 2016-2017

Page 1 of 10
Bachelor of Science in Business Administration Major in Marketing Management (MM)
The objectives of the program are:
1. Help the students seek employment and entry level jobs or positions of responsibility as
marketing manager, marketing executive or marketing director.
2. Guide the students in organizing or managing entrepreneurial activities if they decide to
be self-employed.
3. Equip students with knowledge of the principles and concepts of marketing.
4. Prepare students to pursue career or graduate studies in business.

PHILOSOPHY
Business Process Outsourcing provdes an introduction to fundamental business process
outsourcing concepts via an understanding of the techniques for using business practices and
methods to create and improve business processes. The foundational study of business processes
provide a basis by which performance improvements are identified and implemented across
business organizations. Business process outsourcing is introduced as a natural evolution of
business process management. The student is exposed to a set of qualitative and quantitative
topics aimed to enhance process-¬oriented thinking, in order to develop the knowledge and skills
necessary to appreciate and implement programs of process reengineering, management, and
excellence in organizations.

AUDIENCE
This course is intended for 2nd year BA students majoring in different fields.

STUDENT OUTCOMES

A graduate of BS Business Administration should be able to:

a. Convey ideas clearly both oral and written in English; √
b. Prepare, analyze, and evaluate reports, proposals and concept papers;
Demonstrate the values of fairness, transparency, accountability, hard work, √
c.
honesty, patience, diligence, innovativeness and risk taking;
d. Apply the principles of different forms of communication; √
e. Develop the ability to access, retrieve and disseminate information using IT; √
f. Perform quality work; √
g. Understand the concepts and principles of good interpersonal relations; √
h. Develop a wholesome personality; √
Participate actively in business associations and comply with their policies and
i.
obligations;
j. Demonstrate leadership qualities, civic mindedness and responsible citizenship;
k. Conduct Environmental Scanning; √
l. Conduct feasibility study and other business research / plan; √
Explain the concepts, approaches, and techniques of environmental √
m.
conservation; and
Know and understand the country’s national development thrusts, concerns and √
n.
socio economic indicators

INTENDED LEARNING OUTCOMES

After completing this course, STUDENTS SHOULD BE ABLE:

ILO 1 To explain and discuss the fundamental concepts and principles of Training and Development
(Comprehension)

ILO 2 To identify the importance of training and development function to the strategic decisions of
organization; (Knowledge)

ILO 3 To develop cost-effective training programmes and design effective training sites for
organizations; and (Application)

ILO 4 To evaluate and apply appropriate training methods to different organization contexts. (Evaluation)

Second Semester, A.Y. 2016-2017

Page 2 of 10
 Mapped Intended Learning Outcomes with the Student Outcomes for the Course:

SO SO SO SO SO SO SO SO SO SO SO SO SO SO
1 2 3 4 5 6 7 8 9 10 11 12 13 14

ILO √ √ √ √ √ √ √ √
1

ILO √ √ √ √ √ √
2

ILO √ √ √ √ √
3

ILO √ √ √ √ √ √ √ √
4

SPECIFIC OBJECTIVES

After completing each topic, students will be able to:

TOPICS ILO 1 ILO 2 ILO 3 ILO4

Learning Outcomes
Module 1: Introduction x x
IT-BPM Industry Overview
Introduction to the IT-BPM Industry x
Why Companies Outsource x
What is Being Outsourced x
Advantages and Disadvantages of Outsourcing

Module 2: Fundamentals of Outsourcing x x

Fundamentals of Outsourcing:
Introduction x
The two types of Outsourcing x
Strategies for Outsourcing x
What is Outsource x
Key Technologies That Support Outsourcing
Fundamentals of Outsourcing

Module 3: IT-BPM Engagements x x

IT-BPM Engagements – Introduction
Client Service Provider Relationship
The IT-BPM Contract: Pricing Models x x x x
IT-BPM Contract Financials x
Regulatory Requirements x
x

Module 4: Managing Outsource Transitions

Managing Outsourcing Transition x
Transition Success and Effectiveness
Documents Readiness x
Work Shadowing x
Hand-Offs x
Readiness Assessment x
Identifying Task Candidates for Outsourcing
Scale
Module 5: IT-BPM Operations Management
IT-BPM Operations Management x
Six Components of IT-BPM Operations x
Management x

Second Semester, A.Y. 2016-2017

Page 3 of 10
 Business Process Mapping and Notation

Module 6: Business Continuity Management x

Business Continuity Management
Critical Situation in IT-BPM Engagement
8D Approach – Problem Solving/Issue
Resolution
Managing Issues and Changes.

TEACHING LEARNING STRATEGIES AND ASSESSMENT METHODS

1. LECTURE. Lecture method shall be the primary teaching strategy to be considered in the class.
The class shall be provided learning modules for the semester. Lecture shall be done through the
aid of classroom smart televisions, projectors and video presentations. Computer-aided instruction
shall likewise be utilized to develop the students’ abilities in the use of IT.

2. PEER TEACHING / COOPERATIVE LEARNING. Students who work in groups perform

better on tests, particularly in regard to reasoning and critical thinking skills (Lord, 2001). Having
students work with each other is an effective methodology because it forces students to be active
learners and to talk through course concepts in their own words. The faculty shall encourage
tutorials and think-pair-share. To evaluate the performance of students in cooperative learning,
each member shall be evaluate other members.

3. CASE STUDY METHOD. Providing an opportunity for students to apply what they learn in the
classroom to real-life experiences has proven to be an effective way of both disseminating and
integrating knowledge. The case method is an instructional strategy that engages students in active
discussion about issues and problems inherent in practical application. It can highlight
fundamental dilemmas or critical issues and provide a format for role playing ambiguous or
controversial scenarios. Every time that there will a case study, the format will be as follows:

Assessment Strategies
The students shall be assessed through written examinations as well as practical
examinations and/or application of theories in actual corporate setting. Likewise quizzes,
recitations, and exercises shall also be part of the assessment strategies credited to the students ’
class standing.

Group/individual Reporting

 RUBRIC FOR CASE PRESENTATION

Second Semester, A.Y. 2016-2017

Page 4 of 10
Second Semester, A.Y. 2016-2017
Page 5 of 10
4. GROUP/INDIVIDUAL REPORTING. The strategy will help the students to enhance
their presentation skill. It is an avenue for the students to learn how to presents the assigned
topics which they can use in the real world of being Management Practitioner.
Note: The class will be divided into groups. Each group will be assigned a topic that will run for
an hour the remaining time will be used by the instructor to ask some questions regarding such
topics. Presentation and visual aids that will be used may depend upon to the group’s creativity.
Lastly, each group is required to submit a written report.

 RUBRIC FOR GROUP/ INDIVIDUAL REPORTING

Case Study
 Rubrics for Case Study

Partially Satisfactoril Unsatisfacto

Exemplary Proficient Total
Criteria Proficient y rily
(4) (3) Points
(3) (2) (1)

Not all of
All of the Not all of the the
All of the
All of the argument arguments arguments
argument
argument were were were
were
were presented and presented but presented
presented but
Content presented there are there are but there are
there are no
(70%) with facts and some figure some facts there are no
figures and
figures to and facts and figure facts and
facts to
support the presented to presented to figure
support the
claims support the support the presented to
claims
claims claims support the
claims

Technical The paper is The paper is The paper is The paper is The paper is
Correctnes written in written in written in not written in not written
s prescribed prescribed prescribed prescribed in prescribed
20% format, above format, above format, above format, above format,
80% 70 % 60% 50% below 50%
grammatically grammaticall grammaticall grammaticall grammaticall
correct, and y correct, and y correct, and y correct, and y correct,
figures are figures are figures are figures are and figures
consistent consistent inconsistent inconsistent are
with the with the with the with the inconsistent
discussion discussion discussion discussion with the
discussion

Second Semester, A.Y. 2016-2017

Page 6 of 10
 Timeliness The paper is The paper is The paper is The paper is The paper is
10% submitted 3 or submitted on submitted 1 submitted 2 submitted 3
more days the deadline day after the days after the or more days
before the deadline deadline after the
deadline deadline

Major Examinations and Quizzes

The grade will be computed based on the following formula:

Score
Grade= x 62.5+37.5
TotalNumberofItems

COURSE REQUIREMENTS

The following requirements should be complied to pass the course:

1. Regular Attendance
2. Active Class Participation
3. Oral and written report
4. Quizzes
5. Major Examinations
6. Case Study

Class Participation
From time to time, a graded recitation will be conducted in order to test whether the
students really understand their lessons. Likewise, the students are expected to participate
actively in the class discussions and are encouraged to share their thoughts and prove or disprove
other’s conviction in proper manner. This way, their thinking and reasoning will be developed to
the fullest. Further, the student’s communication skills will be improved. The class will be
grouped accordingly and will be given specific topics to research and report inside the class.
Group exercises will likewise be given to reinforce the learning process. Furthermore, the class
will be encouraged to attend different seminars and for related to the subject.

Quizzes and Major Examinations

Quizzes will be given before or after discussion of each chapter which consist of True or
False, identification or multiple choice items which will come both from the handouts and/or
textbooks. This strategy will prevent last-minute cramming of students during major exams.
There will be two exams (midterms, and finals). All exams will be in-class and will be
closed books and closed notes. All major exams will be administered on the dates set by the
department unless otherwise specified. The scope of each periodical exam will include but not
limited to those topics given in the class schedule for the specified period. It may include some
related topics given before. You are not allowed to bring with you anything except pen, eraser
and calculator. You are not permitted to borrow these things from your classmates around you for
this may be a cause of cheating. Exams will commence and end on the scheduled time.
Latecomers will not be given any consideration unless valid reason.
Make-up tests will be given for authorized university activities only if a student present
suitable documentation (evidence) explaining the absence to the instructor. The
instructor/university reserves the right to disapprove any explanations for absences presented
without prior notice and not provide the opportunity for a make-up test. Students knowing they
will be absent from an announced test because of personal or business reasons are required to
inform the instructor before the absence. A make-up test may be given early in some cases.

Oral and Written Report

Activities give students an opportunity to more deeply engage in the assigned material. A
secondary purpose is to encourage regular readings of the text which prevents, last-minute
cramming before tests, enhances class discussions and help students better understand class
lectures. Papers are worth different point values depending on the amount of work required. The
students will be exposed to various aspects of human behaviour and this will in turn require
reflective/critical thinking which will be expressed in writing.

Case Study

Second Semester, A.Y. 2016-2017

Page 7 of 10
 The class will form a group composed of three members each group. Each group will
present a case report based on the case study. The format of the case report are as follows:
I. Title
II. Name of Students with SR Code, Year and Section
III. Introduction
IV. Statement of the Problem
V. Results and Discussion
VI. Conclusions
VII. References

COURSE POLICIES

Grading System
The work of students shall be graded at the end of each item in accordance with the
following system:

Computation of the final grade will be based on the following:

Major Requirements 50%
Major Examinations - 40%
Semestral output (case study) - 10%
Additional Requirements 50%
Oral and written reports - 20%
Activities/Quizzes & Assignments - 20%
Attendance/Class Participation - 10%
_____________
Total 100%

Numerical Grade Percentage Equivalent Description

1.00 98-100 Excellent
1.25 94-97 Superior
1.50 90-93 Very Good
1.75 88-89 Good
2.00 85-87 Meritorious
2.25 83-84 Very Satisfactory
2.50 80-82 Satisfactory
2.75 78-79 Fairly Satisfactory
3.00 75-77 Passing
5.00 Below 75 Failure
Inc. *Incomplete
Drp Dropped

Students who will get a grade of 70-74 must be given a removal examination. A grade of
“3.0” will be given to those who will pass the removal examination and those who will fail will
be given a grade of “5.0”.

*A grade of “Incomplete” must be complied with by the student within one (1) semester
or one hundred fifty (150) days. A student who fails to complete the deficiency/deficiencies at the
end of the succeeding semester shall automatically obtain a grade of 5.0 in the course.

Attendance
Prompt and regular attendance of students is required. Total unexcused absences shall not
exceed ten (10) percent of the maximum number of hours required per course per semester, (or
per summer term). A semester has 18 weeks. For example, a semestral subject with
 3 units (3 hrs lec), 10% x 3 x 18 = 5.4 hrs or 6 hrs.
 3 units (2 hrs lec, 3 hrs lab), 10% x 5 x 18 = 9 hrs.
 5 units (3 hrs lec, 6 hrs lab), 10% x 9 x 18 = 16.2 hrs or 16 hrs.
Please refer to the provisions in the Norms of Conduct for the full text of guidelines for
the attendance.

Missed Exams

Second Semester, A.Y. 2016-2017

Page 8 of 10
 No special or make-up examination will be given except for those whose absence is
excused. In case of excused absence, a valid written excuse signed by the parent/guardian and the
dean must be presented to the instructor.

Academic Dishonesty
Academic dishonesty includes acts such as cheating during examinations or plagiarism in
connection with any academic work. Such acts are considered major offenses and will be dealt
with according to the University’s Student Norms of Conduct.

Dropping
Dropping must be official by accomplishing dropping form and submitting it at the
Registrar’s office before the midterm examination. Students who officially drop out of class shall
be marked “Dropped” whether he took the preliminary examination or not and irrespective of
their preliminary grades.
A student who unofficially drops out of class shall be given a mark of “5.0” by the
instructor.

Remedial Class
Students who find difficulties in the course shall be subjected to remedial classes in the
agreed schedule by the instructor and the students.

Consultation
Student may consult the faculty during his/her consultation hours as indicated in the
schedule.

ACADEMIC INFRASTRUCTURE

 Textbook
IBPAP

 References
IBPAP Fundamentals of Business Process Outsourcing 1 Module Essentials of BPO Project Management
Body of Knowledge (PMBOK) & OMBOK

1. Additional readings and cases will be provided throughout the course. From time to time the
instructor may modify as an aspect of schedule as the students and instructor learn together what
works well for the class. No changes however will be made however without discussion with the
class.

TENTATIVE COURSE OUTLINE/ CALENDAR

The following is a tentative list of topics for the course. The instructor has the right to
alter the outline at any time due to time constraints, unexpected scheduling conflicts, unexpected
affairs/activities in the university, or overall benefit to class effectiveness.

Week Topics Strategies/

Number Activities
1 Discussion of VMGO/ Program
Objectives / Syllabus
2 First Day Evaluation Brainstorming, group discussions, group
Module 1: Introduction presentation

3 Module 1: Introduction Lecture, Interactive Discussions

4 PRELIMINARY
EXAMINATION
5 Module 2: Fundamentals of Lecture, Interactive Discussions, Reporting,
Outsourcing group presentation

6 Module 3: IT-BPM Engagements Lecture, Interactive Discussions, Type

Study
7 Module 3: IT-BPM Engagements Lecture, Interactive Discussions, Peer
Teaching

Second Semester, A.Y. 2016-2017

Page 9 of 10
 8
MIDTERM EXAMINATION
9 Module 4: Managing Outsource Lecture, Interactive Discussions, Reporting,
Transitions Project Work
10 Module 4: Managing Outsource Lecture, Interactive Discussions,
Transitions
11-12 Module 4: Managing Outsource Workshops, Simulation of Team Building
Transitions Activities, Peer Teaching
13 SEMI- FINAL EXAMINATION
15 Module 6: Business Continuity Lecture, Interactive Discussions, Research
Management Outputs, Term Papers
16 Module 6: Business Continuity
Management
17 Module 6: Business Continuity
Management
18 FINAL EXAMINATION

Prepared by:

ANGELO C. PANILAGAN

JAYSON B. REYES
Instructors
Date Signed:

Reviewed by:

____________________________________
DR. ROLDAN C. RAGOT, CHRA, RPm
Department Chair, Business and Entrepreneurship
Date Signed:

Approved by:

____________________________________
DR. BENDALYN M. LANDICHO
Dean, CABEIHM
Date Signed

Second Semester, A.Y. 2016-2017

Page 10 of 10