No of

No of Faults
Previous No of No of No of ADSL_Cle OTHER_Cl Remain
Day Faults Attended Faults arance earance at the
Team Faults Reported Faults Cleared Rate Rate SLA3HR SLA6HR EOD
B 65 931 957 420 54.11% 42.05% 82.65% 91.43% 31
A 9 851 812 382 47.28% 46.97% 90.02% 97.66% 41
C 6 734 695 290 45.27% 40.77% 85.18% 98.27% 37
Percenta
ge of
Faults No of
Attended Faults
Within No of Attended
the day Shifts Per Head Daily_KPI
96.89% 17 56.29412 99.55%
95.23% 13 62.46154 97.68%
95.00% 15 46.33333 95.16%
 ADSL_No OTHER_N
No of No of of ADSL_Cle o of OTHER_Cl
Attended Faults Attended arance Atended earance
Date Team Calling Name Faults Cleared Faults Rate Faults Rate
8/19/2020 Asanka 1 1 1 100.00%
8/19/2020 Chanaka 1 1
8/19/2020 Naleen 1 1 1 100.00%
8/19/2020 Sadun 1 1
8/19/2020 Senaka 1 1 1 100.00%
8/19/2020 Thilini 1 1
8/19/2020 A Achini 1 1
8/19/2020 A Chanaka 68 21 18 22.22% 50 34.00%
8/19/2020 A Hareen 70 39 21 71.43% 49 48.98%
8/19/2020 A Lakshika 69 26 19 52.63% 50 32.00%
8/19/2020 A Mahendra 1 1
8/19/2020 A Nirmitha 73 34 17 47.06% 56 46.43%
8/19/2020 A Prashanthi 59 28 18 38.89% 41 51.22%
8/19/2020 A Ryan 65 23 8 37.50% 57 35.09%
8/19/2020 A Sadun 63 29 11 27.27% 52 50.00%
8/19/2020 A Sajid 74 20 17 35.29% 57 24.56%
8/19/2020 A Shamila 63 32 23 52.17% 40 50.00%
8/19/2020 A Sujeewani 64 44 8 87.50% 56 66.07%
8/19/2020 A Thilini 69 35 13 53.85% 56 50.00%
8/19/2020 A Udeshika 73 51 11 45.45% 62 74.19%
8/19/2020 B Anupama 58 22 13 38.46% 45 37.78%
8/19/2020 B Anuruddhika 58 22 13 69.23% 45 28.89%
8/19/2020 B Danushka 69 30 7 28.57% 62 45.16%
8/19/2020 B Deshapriya 68 13 10 40.00% 58 15.52%
8/19/2020 B Dulani 54 21 13 61.54% 41 31.71%
8/19/2020 B Imalka 48 18 7 42.86% 41 36.59%
8/19/2020 B Indika 67 46 8 37.50% 59 72.88%
8/19/2020 B Laknadi 54 24 11 63.64% 43 39.53%
8/19/2020 B Mahendra 51 22 14 57.14% 37 37.84%
8/19/2020 B Mahesh 71 35 9 55.56% 62 48.39%
8/19/2020 B Nirmal 1 1
8/19/2020 B Nirmitha 1 1
8/19/2020 B Pahan 66 29 4 50.00% 62 43.55%
8/19/2020 B Prajani 68 38 4 50.00% 64 56.25%
8/19/2020 B Ruwan 57 26 11 63.64% 46 41.30%
8/19/2020 B Sajeewi 65 33 6 33.33% 59 52.54%
8/19/2020 B Shalika 39 14 8 50.00% 31 32.26%
8/19/2020 B Shamila 2 2
8/19/2020 B Sriharan 60 27 8 100.00% 52 36.54%
8/19/2020 C Achini 49 21 14 50.00% 35 40.00%
8/19/2020 C Anojan 57 28 17 52.94% 40 47.50%
8/19/2020 C Asanka 56 20 3 66.67% 53 33.96%
8/19/2020 C Chanaka 1 1
8/19/2020 C Dulini 45 22 14 42.86% 31 51.61%
8/19/2020 C Hasantha 54 19 6 33.33% 48 35.42%
8/19/2020 C Kasun 20 9 3 33.33% 17 47.06%
8/19/2020 C Kavidu 51 16 9 55.56% 42 26.19%
8/19/2020 C Kavinda 48 15 12 66.67% 36 19.44%
8/19/2020 C Naleen 58 31 9 33.33% 49 57.14%
8/19/2020 C Nirmal 48 10 8 37.50% 40 17.50%
8/19/2020 C Pradeep 41 15 13 38.46% 28 35.71%
8/19/2020 C Priyanthi 52 35 16 62.50% 36 69.44%
8/19/2020 C Senaka 19 6 2 17 35.29%
8/19/2020 C Shirantha 57 30 11 27.27% 46 58.70%
8/19/2020 C Tella 39 13 11 27.27% 28 35.71%
No of
Hours
Worked_
V2 SLA3HR SLA6HR
1 100.00%
1 100.00% 100.00%
1 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
7 97.06% 100.00%
7 91.43% 95.71%
7 91.30% 95.65%
1 100.00% 100.00%
7 90.41% 94.52%
7 86.44% 94.92%
8 92.31% 100.00%
8 92.06% 100.00%
8 86.49% 95.95%
8 95.24% 95.24%
7 76.56% 100.00%
7 85.51% 100.00%
8 94.52% 100.00%
8 81.03% 82.76%
7 82.76% 82.76%
9 91.30% 100.00%
8 91.18% 100.00%
8 75.93% 83.33%
6 70.83% 77.08%
7 52.24% 100.00%
8 77.78% 77.78%
6 80.39% 84.31%
7 98.59% 98.59%
1 100.00% 100.00%
1 100.00% 100.00%
8 65.15% 100.00%
7 95.59% 98.53%
7 84.21% 84.21%
8 92.31% 100.00%
7 100.00% 100.00%
2 100.00% 100.00%
7 81.67% 81.67%
8 93.88% 97.96%
8 85.96% 100.00%
7 62.50% 98.21%
1 100.00% 100.00%
8 97.78% 97.78%
7 81.48% 100.00%
5 80.00% 100.00%
7 90.20% 94.12%
8 91.67% 97.92%
7 67.24% 100.00%
8 95.83% 95.83%
7 97.56% 97.56%
6 96.15% 96.15%
5 36.84% 100.00%
8 80.70% 100.00%
6 100.00% 100.00%