No of

No of Faults
Previous No of No of No of ADSL_Cle OTHER_Cl Remain
Day Faults Attended Faults arance earance at the
Team Faults Reported Faults Cleared Rate Rate SLA3HR SLA6HR EOD
A 9 730 709 290 48.21% 37.53% 95.91% 98.73% 23
B 8 810 786 306 43.35% 37.39% 70.87% 98.47% 22
C 9 765 663 241 36.79% 36.14% 71.64% 95.02% 109
Percenta
ge of
Faults No of
Attended Faults
Within No of Attended
the day Shifts Per Head Daily_KPI
96.89% 15 47.27 96.12%
97.31% 14 56.14 91.55%
85.92% 12 55.25 84.88%
 ADSL_No OTHER_N
No of No of of ADSL_Cle o of OTHER_Cl
Attended Faults Attended arance Atended earance
Date Team Calling Name Faults Cleared Faults Rate Faults Rate
9/2/2020 A Chanaka 42 9 12 25.00% 30 20.00%
9/2/2020 A Danushka 1 1
9/2/2020 A Dileepa 1 1 1 100.00%
9/2/2020 A Harin 55 25 15 33.33% 40 50.00%
9/2/2020 A Imalka 1 1
9/2/2020 A Lakshika 90 45 25 72.00% 65 41.54%
9/2/2020 A Namal 53 14 20 30.00% 33 24.24%
9/2/2020 A Nirmitha 56 21 20 45.00% 36 33.33%
9/2/2020 A Prashanthi 50 27 13 46.15% 37 56.76%
9/2/2020 A Ryan 41 18 13 53.85% 28 39.29%
9/2/2020 A Sadun 47 12 11 45.45% 36 19.44%
9/2/2020 A Sajid 93 27 32 37.50% 61 24.59%
9/2/2020 A Shamila 54 31 29 58.62% 25 56.00%
9/2/2020 A Sujeewani 39 24 10 80.00% 29 55.17%
9/2/2020 A Thilini 44 20 11 54.55% 33 42.42%
9/2/2020 A Udeshika 42 16 12 41.67% 30 36.67%
9/2/2020 B Anupama 63 28 13 38.46% 50 46.00%
9/2/2020 B Anuruddhika 47 17 15 40.00% 32 34.38%
9/2/2020 B Danushka 65 23 13 38.46% 52 34.62%
9/2/2020 B Deshapriya 61 23 11 36.36% 50 38.00%
9/2/2020 B Harin 1 1
9/2/2020 B Imalka 43 17 15 20.00% 28 50.00%
9/2/2020 B Indika 65 24 18 44.44% 47 34.04%
9/2/2020 B Laknadi 48 21 10 50.00% 38 42.11%
9/2/2020 B Mahesh 66 31 15 66.67% 51 41.18%
9/2/2020 B Pahan 63 20 19 36.84% 44 29.55%
9/2/2020 B Prajani 65 22 18 38.89% 47 31.91%
9/2/2020 B Sajeewi 64 22 13 46.15% 51 31.37%
9/2/2020 B Sajid 1 1
9/2/2020 B Shalika 67 30 21 57.14% 46 39.13%
9/2/2020 B Shamila 1 1
9/2/2020 B Sriharan 65 28 22 45.45% 43 41.86%
9/2/2020 B Udeshika 1 1
9/2/2020 C Achini 61 17 18 38.89% 43 23.26%
9/2/2020 C Asanka 56 18 17 35.29% 39 30.77%
9/2/2020 C Dileepa 2 1 2 50.00%
9/2/2020 C Dulini 55 28 18 61.11% 37 45.95%
9/2/2020 C Hasantha 51 12 14 21.43% 37 24.32%
9/2/2020 C Kasun 47 16 16 12.50% 31 45.16%
9/2/2020 C Kavidu 65 25 15 46.67% 50 36.00%
9/2/2020 C Kavinda 56 17 16 25.00% 40 32.50%
9/2/2020 C Naleen 32 11 11 36.36% 21 33.33%
9/2/2020 C Nirmal 53 16 24 45.83% 29 17.24%
9/2/2020 C Pradeep 61 24 24 20.83% 37 51.35%
9/2/2020 C Priyanthi 62 31 22 59.09% 40 45.00%
9/2/2020 C Shirantha 62 25 17 29.41% 45 44.44%
9/2/2020 Lakshika 1 1 1 100.00%
9/2/2020 Prajani 1 1
9/2/2020 Priyanthi 1 1 1 100.00%
9/2/2020 Shirantha 1 1 1 100.00%
No of
Hours
Worked_
V2 SLA3HR SLA6HR
6 97.62% 97.62%
1 100.00%
1 100.00% 100.00%
7 96.36% 98.18%
1 100.00%
14 95.56% 100.00%
6 86.79% 98.11%
6 94.64% 96.43%
7 96.00% 98.00%
8 100.00% 100.00%
8 97.87% 100.00%
12 96.77% 98.92%
8 100.00% 100.00%
8 100.00% 100.00%
8 95.45% 95.45%
8 95.24% 100.00%
8 95.24% 98.41%
8 93.62% 95.74%
9 47.69% 96.92%
8 83.61% 98.36%
1 100.00% 100.00%
5 32.56% 97.67%
8 40.00% 100.00%
6 93.75% 100.00%
7 68.18% 98.48%
9 20.63% 100.00%
7 84.62% 100.00%
7 92.19% 100.00%
1 100.00% 100.00%
7 80.60% 97.01%
1 100.00% 100.00%
6 86.15% 96.92%
1 100.00% 100.00%
7 91.80% 96.72%
8 37.50% 89.29%
1 50.00% 50.00%
8 78.18% 96.36%
8 35.29% 90.20%
7 51.06% 93.62%
7 60.00% 95.38%
8 58.93% 92.86%
5 96.88% 96.88%
7 94.34% 98.11%
7 95.08% 98.36%
7 98.39% 98.39%
8 64.52% 95.16%
1 100.00% 100.00%
1 100.00% 100.00%
1 0.00%
1 100.00% 100.00%