No of

No of Faults
Previous No of No of No of ADSL_Cle OTHER_Cl Remain
Day Faults Attended Faults arance earance at the
Team Faults Reported Faults Cleared Rate Rate SLA3HR SLA6HR EOD
A 15 702 693 310 51.28% 41.39% 91.05% 96.39% 20
C 40 701 711 286 48.87% 36.33% 85.23% 94.09% 23
B 15 784 766 308 48.51% 37.23% 91.64% 96.08% 21
Percenta
ge of
Faults No of
Attended Faults
Within No of Attended
the day Shifts Per Head Daily_KPI
97.21% 13 53.31 99.96%
96.90% 15 47.40 96.15%
97.37% 17 45.06 96.43%
 ADSL_No OTHER_N
No of No of of ADSL_Cle o of OTHER_Cl
Attended Faults Attended arance Atended earance
Date Team Calling Name Faults Cleared Faults Rate Faults Rate
8/7/2020 A Anojan 1 1
8/7/2020 A Chanaka 71 19 25 44.00% 46 17.39%
8/7/2020 A Dineesha 71 31 17 41.18% 54 44.44%
8/7/2020 A Harin 38 22 13 69.23% 25 52.00%
8/7/2020 A Jagath 35 22 6 83.33% 29 58.62%
8/7/2020 A Lakshika 34 14 14 50.00% 20 35.00%
8/7/2020 A Namal 78 29 27 59.26% 51 25.49%
8/7/2020 A Nirmitha 45 16 13 23.08% 32 40.63%
8/7/2020 A Prajani 1 1
8/7/2020 A Prashanthi 72 27 24 33.33% 48 39.58%
8/7/2020 A Ryan 39 16 12 50.00% 27 37.04%
8/7/2020 A Shamila 65 27 28 53.57% 37 32.43%
8/7/2020 A Sujeewani 65 44 22 77.27% 43 62.79%
8/7/2020 A Thilini 39 24 18 50.00% 21 71.43%
8/7/2020 A Udeshika 39 19 15 46.67% 24 50.00%
8/7/2020 B Anupama 49 21 14 42.86% 35 42.86%
8/7/2020 B Anuruddhika 44 18 15 40.00% 29 41.38%
8/7/2020 B Chanaka 1 1
8/7/2020 B Danushka 53 20 19 36.84% 34 38.24%
8/7/2020 B Deshapriya 50 15 15 33.33% 35 28.57%
8/7/2020 B Dilshan 38 10 10 20.00% 28 28.57%
8/7/2020 B Dineesha 1 1
8/7/2020 B Dulani 50 21 12 66.67% 38 34.21%
8/7/2020 B Imalka 52 21 10 40.00% 42 40.48%
8/7/2020 B Indika 52 21 13 46.15% 39 38.46%
8/7/2020 B Laknadi 46 19 17 47.06% 29 37.93%
8/7/2020 B Mahendra 49 23 10 70.00% 39 41.03%
8/7/2020 B Mahesh 51 17 8 62.50% 43 27.91%
8/7/2020 B Prajani 48 29 11 63.64% 37 59.46%
8/7/2020 B Ruwan 46 23 11 72.73% 35 42.86%
8/7/2020 B Sajeewi 45 21 12 58.33% 33 42.42%
8/7/2020 B Shalika 48 14 12 41.67% 36 25.00%
8/7/2020 B Sriharan 43 15 13 53.85% 30 26.67%
8/7/2020 C Achini 1 1 1 100.00%
8/7/2020 C Anojan 55 21 17 41.18% 38 36.84%
8/7/2020 C Asanka 45 16 18 27.78% 27 40.74%
8/7/2020 C Chanaka 1 1
8/7/2020 C Dulini 63 31 19 47.37% 44 50.00%
8/7/2020 C Kamal 43 16 14 57.14% 29 27.59%
8/7/2020 C Kasun 36 12 11 63.64% 25 20.00%
8/7/2020 C Kavidu 50 18 10 30.00% 40 37.50%
8/7/2020 C Kavinda 37 11 8 50.00% 29 24.14%
8/7/2020 C Naleen 64 20 23 39.13% 41 26.83%
8/7/2020 C Nirmal 63 31 20 60.00% 43 44.19%
8/7/2020 C Priyanthi 68 34 25 60.00% 43 44.19%
8/7/2020 C Rushanthan 51 19 13 53.85% 38 31.58%
8/7/2020 C Senaka 43 14 15 40.00% 28 28.57%
8/7/2020 C Shirantha 43 18 14 28.57% 29 48.28%
8/7/2020 C Tella 47 24 14 85.71% 33 36.36%
8/7/2020 Anupama 1 1 1 100.00%
8/7/2020 Jagath 1 1
8/7/2020 Lakshika 1 1
8/7/2020 Prashanthi 1 1
8/7/2020 Shamila 1 1 1 100.00%
No of
Hours
Worked_
V2 SLA3HR SLA6HR
1 100.00% 100.00%
6 81.69% 91.55%
8 90.14% 94.37%
7 89.47% 100.00%
8 97.14% 100.00%
7 100.00% 100.00%
7 74.36% 92.31%
8 100.00% 100.00%
1 100.00% 100.00%
8 87.50% 91.67%
8 97.44% 100.00%
6 100.00% 100.00%
7 90.77% 95.38%
8 100.00% 100.00%
7 97.44% 100.00%
8 95.92% 97.96%
6 100.00% 100.00%
1 100.00% 100.00%
8 94.34% 94.34%
8 96.00% 96.00%
6 94.74% 97.37%
1 100.00% 100.00%
8 94.00% 94.00%
8 44.23% 75.00%
9 94.23% 98.08%
8 95.65% 100.00%
6 93.88% 95.92%
8 98.04% 100.00%
7 85.42% 93.75%
7 97.83% 97.83%
7 100.00% 100.00%
8 97.92% 100.00%
6 88.37% 100.00%
1 0.00%
8 89.09% 89.09%
7 93.33% 100.00%
1 100.00% 100.00%
7 88.89% 92.06%
8 76.74% 100.00%
7 80.56% 97.22%
9 92.00% 100.00%
7 51.35% 83.78%
8 90.63% 90.63%
8 85.71% 88.89%
6 92.65% 92.65%
8 66.67% 90.20%
8 90.70% 100.00%
8 86.05% 100.00%
7 95.74% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%