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Actividad de Aprendizaje 14 Evidencia 3: Workshop "Customer Satisfaction Tools"
Actividad de Aprendizaje 14 Evidencia 3: Workshop "Customer Satisfaction Tools"
Actividad de Aprendizaje 14 Evidencia 3: Workshop "Customer Satisfaction Tools"
e. Not all the personnel have the capability to influence customer at some level.
F
3. Por cada párrafo del texto leído, escriba una oración que resuma la idea
principal.
1
Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
Para ampliar la información acerca de cómo encontrar y redactar la idea
principal de un párrafo, revise los materiales de apoyo:
Everyone should contribute to the goal of customer satisfaction with their work.
Regular Irregular
Applied Does
realized Have
needed Make
processes should
stay win
produce keep
collect Must
analyze become
expected
communicate
pursuing
contribute
influence
involved
aknowledging
acting
commit
satisfying
abandon
PAST PRESENT
Did Do-Does
Had Have-Has
Made Make
Must Should
Won Win
Keept Keep
Became Become
Realized Realize
Needed Need
Processed Processes
Stayed Stay
Produced Produce
Collected Collect
Analyzed Analyzed
Expected Expect
Communicated Communicate
Pursued Pursue
Contributed Contribute
Influenced Influence
Involved Involve
Acknowledged Acknowledge
Acted Act
Committed Commit
Satisfyed Satisfy
Abandoned Abandon
Applied Apply
6. Con la ayuda de los verbos, elabore una lista de 10 oraciones sobre la
lectura:
It is important to satisfy the customer's need.
Business leaders make strategic decisions to stay in business.
Organizations are committed to serving.
Organizations have a competitive business sense.
Staff can influence the customer at some level.
It is important to carry out customer analysis.
Data must be collected to understand customer.
The organization must communicate improvement workers to satisfy
the client.
Organizations are responsible for financial control.
To pursue success you need to understand market strategies.
Criterios de evaluación
Puede realizar actividades de verdadero o falso, basados en una conversación
que ha escuchado o en un texto que ha leído.