Citizen Participation Factors Affecting Operational Performance through IT

readiness in the Lebanese Municipalities

 Chapter One
INTRODUCTION

1.1 Introduction CREATE AN INTRO

1.2 Background of the Study NEEDS PARAPHRASE

It has been obvious that the main concern of the economists in the last century is to attain high
economic performance and ensure sustainable development for all countries. The early work of
Ramsey (1928) and Keynes (1937) revealed the importance of determining the best beneficial
factors to economic growth (Baquero, 2012). The countries can progress their economies through
diverse economic aspects.
Traditionally, it has been recognized to the accumulation of both human and physical capital is
getting more dependent on the technological innovation. In some nations, particularly those in
East Asia, development objectives and quantifiable economic and social targets have been a
central part of successful digital strategies (Loughnane et al., 2013).
Consequently, governments rely on technological approaches to achieve such openness, where
technological growth is playing a core role in creating additional value to the good governance in
the long-run trend, thus enhancing trust among the investors and the citizens as well.
Hence, one of the most effective trends that worldwide economies are struggling to adopt and fit
with their national strategies and priorities is the electronic readiness or e-readiness 3(Tung et al.,
2003). E-readiness is the ability of each country to follow the value of producing chances under
the help of internet (Choucri et al., 2003). Thus, it is considered as an essential improvement
strategy for governments that seek for innovation and competitiveness, especially in enhancing
the quality of its operational services provided locally and across the national borders (Unger &
Dougherty, 2013).
1.3 Statement of the Problem

The problem addressed in this study is the quality of services provided by municipalities in
Lebanon which do not meet the citizen’s expectations and needs. Thus, implementing an
effective Information Technology System along within internal and external driving factors can
enhance the operational performance with in the Lebanese Municipalities. These services are
also related to day-to-day utility and other public services that are required of every municipality,
however may not have necessarily been achieved.

1.4 Research Questions

ABOVE IS THE PROBLEM, DEVELOP RESEARCH QUESTIONS

 CHAPTER TWO
LITERATURE REVIEW
FILL UP THE LITERATURE REVIEW WITH RELEVANT CITATIONS AND
REFERENCES
2.1 Introduction

2.2 Concept of Operational Performance

2.2.1 Definition of Operational Performance

2.2.2 Importance of Operational Performance

2.3 Concept of IT Readiness

2.3.1 IT Readiness in the Public Sector

2.3.2 Importance of IT Readiness

2.3.3 Dimensions of IT Readiness

2.3.3.1 Relevance

2.3.3.2 Effectiveness

2.3.3.3 Efficiency

2.5.2 Relationship between Citizen Participation and IT Readiness

2.7 Conclusion

CONDUCT A MODEL FOR THE ABOVE