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Study of Mfi: Submitted by
Study of Mfi: Submitted by
Study of Mfi: Submitted by
STUDY OF MFI
Submitted by-
Ujjivan Small Finance Bank has a diversified portfolio with branches spread across 24 states
and union and a customer base of 4.9 million as of September 30, 2019. Apart from the
network of branches, ATMs and Automated Cash Recyclers, they have a phone banking unit
that services customers in nine languages, a mobile banking application that is accessible in
five languages as well as internet banking facility for individual and corporate customers.
Their focus is to use technology as an enabler for the customers that allows them to
customize and deliver products and services to suit need of customers.
40 lakh+ - Borrowers
1. Different products offered by Ujjivan Small
finance bank with their complete features.
ASSET PRODUCTS
Micro Banking
Their focus is to serve the unserved and underserved segments. Under micro banking they
offer the following types of products:
I. Group Loans-
Group loan products are offered to economically active, unserved and underserved
customers to meet various requirements. These loans range between ₹ 2,000 to ₹ 60,000,
with a tenure of up to two years, at a uniform declining interest rate of 22% per annum
across customers. Group loan products are built on the peer-guarantee loan model (joint
liability group), which enables individuals to take loans without having to provide collateral
or security on an individual basis. They offer group loan products to groups of 5 to 10
members, who live in the same area and within the operating radius of the same branch,
and whose annual household income is not more than ₹ 100,000 in rural areas and not
more than ₹ 160,000 in non-rural areas. While new customers become eligible for loans
after they pass the group recognition test, existing customers are granted repeat loans on
the basis of their prior track record. Addition of new members and merging of groups is
permitted on the basis of track record and compliance with conditions in relation to age and
residence.
Group loan products currently offered by them include:
a. Ujjivan Bank Group Business Loan: A core, business loan offering which provides
customers access to financing for supporting their business requirements. These
loans range between ₹ 6,000 to ₹ 60,000, with a repayment tenure of 12, 18 and 24
months.
b. Ujjivan Bank Group Family Loan: A core, consumption loan offering which can be
utilized for a variety of purposes including medical emergencies, home
improvement, repayment of high-cost debts availed for family needs, social, religious
obligations and purchase of consumer durables. These loans range between ₹ 6,000
to ₹ 40,000 with a repayment tenure of 12, 18 and 24 months.
c. Ujjivan Bank Group Agriculture and Allied Loan: A core, business loan offering
which can be utilized to meet the cost of cultivation and other working capital
activities and equipment purchase for farming and allied activities. These loans range
between ₹ 6,000 to ₹ 60,000, with a repayment tenure of 12, 18 and 24 months.
d. Ujjivan Bank Group Education Core Loan: A loan, amounting ₹ 6,000 to ₹ 50,000 is
given to promote education of children of the customers with a repayment tenure of
12, 18 and 24 months.
e. Ujjivan Bank Group Emergency Top-up Loan: An additional loan offering designed to
meet unforeseen medical emergency requirements of customers, which is disbursed
within 24 hours of request by the customers. These loans range between ₹ 2,000 to
₹ 5,000, with a repayment tenure of 6 months.
f. Ujjivan Bank Group Education Loan Top Up: An additional, consumption loan
offering to promote education amongst customers, designed to help finance
education expenses of children studying between kindergarten and above. These
loans range between ₹ 5,000 to ₹ 15,000, with a repayment tenure of 12 months.
g. Ujjivan Bank Group Top-up Loan: An additional loan offering is available during the
year to address business/ family/education or agriculture related requirements of
existing customers over and above the initial core loans availed. The same is
extended on the basis of a satisfactory credit history of the customer. These loans
range between ₹ 10,000 to ₹ 30,000 with a repayment tenure of 6, 12 and 18
months.
h. Ujjivan Bank Group Loyalty Loan: An additional, special loan offering designed to
meet the additional needs of loyal customers who have completed 20 equated
monthly installments in their core loan, and is given during festive season (June to
November) every year. These loans range between ₹ 5,000 to ₹ 25,000, with a
repayment tenure of 12, 18 and 24 months.
Ujjivan Bank Loans Against Property: These loans are extended in the range of ₹
300,000 and ₹ 1 million and are secured against the property offered as collateral.
The repayment tenure for such loans is between 3 and 7 years.
A variant of the Ujjivan Bank Loan Against Property product was introduced in
September 2019 known as ‘LAP Imperfect Collateral’ targeted towards semi-formal
customer segments.
Personal Loans
They offer personal loans as part of retail asset product portfolio and currently offer such
loans to salaried customers in private or public sector organizations who meet internal
criteria. They also provide loans to salaried individuals working in trusts provided they are in
the educational sector or in hospitals. The product program comprises of loans to existing
salary account customers and open market customers.
The minimum net income criteria is ₹ 15,000 per month for open market customers while it
is ₹ 12,000 per month for existing salary account customers in non-metro regions. They
offer unsecured loans ranging from ₹ 50,000 to ₹ 1.5 million. The loans are offered to
customers in full time employment with good credit behaviour as well as new-to-credit
customers. The pricing ranges from uniformly declining rates of 18% per annum to 23% per
annum. The repayment tenor for such loans ranges from 12 to 60 months. The sourcing is
done through an in-house sales team of loan officers, channel partners and online
acquisitions. The loan processing system is entirely digital and customers can apply through
an online portal without the staff intervention.
Vehicle Loans
Ujjivan Bank Raftaar Loans: Vehicle loans are one of the newest offerings of the Bank. They
offer two-wheeler loans and electric three-wheeler loans to new-to-bank customers,
existing customers and the families of such customers. The ticket size for two-wheeler loans
ranges between ₹ 26,000 to ₹ 85,000 and have a tenor of 12 to 36 months with a rate of
interest of 22% to 27% per annum. The ticket size for electric three-wheeler loans ranges
between ₹ 50,000 to ₹ 250,000 and have a tenor of 12 to 36 months with a rate of interest
of 20% to 25% per annum.
Loan Pricing
ALCO approves the interest rates across loan types and retail deposits besides providing
indicative range for interest rate to be quoted for bulk deposits. Rates are reviewed from
time to time, depending on prevailing market conditions and operating and funding costs at
that time. The MCLR is displayed at all Banking Outlets and on the website. In setting
interest rates for loans, they take into consideration various factors including RBI guidelines
on advances, the prevailing MCLR/external borrowing rates, the interest rates charged by
the competitors at the time, the credit rating of the customers wherever applicable, own
cost of funds, the nature of collateral offered, if any, the credit risk premium and the
business strategy premium. All the loans are denominated in Indian Rupees. Interest on
most of the loans are fixed, with principal and interest payable in monthly, or in exceptional
cases of loans to financial institutions, at quarterly instalments. The overdraft product for
MSE customers is at floating rates, while housing loans are partially at fixed and partially on
a floating rate basis.
LIABILITY PRODUCTS
Retail Products
I. Current Accounts
They offer four types of current account options that provide customers with the ability to
manage their business transactions with higher daily transaction limits and access to funds
at a wide network of Banking Outlets, ATMs and via net banking, mobile applications and
SMS banking channels. They do not pay interest on current accounts.
They offer the following current accounts to the customers:
a. Ujjivan Bank Business Edge Current Account: With the Business Edge Current
Account cash deposit limits can be set according to the seasonality of the customers’
business. For these accounts customers need to maintain an average balance of ₹
25,000 per month and further, such accounts allow certain number of free cash
deposit across all Banking Outlets subject to certain terms and conditions as
stipulated by the Bank. Other features include free IMPS, RTGS and NEFT through
any channel and CMS services on maintenance of required monthly average balance,
no additional charges for non-home branch transactions, benefit of RuPay Platinum
ATMs and 10 free transactions at other bank ATMs.
b. Ujjivan Bank Premium Current Account: The Premium Current Account allows for
free cash deposits across all Banking Outlets up to 10 times of the previous month’s
average balance or ₹ 300,000, whichever is higher. For this account customers need
to maintain a monthly average balance of ₹ 10,000 per month. Other features
include free IMPS, RTGS and NEFT through any channel and CMS services, benefit of
RuPay Classic Debit Card and unlimited free ATM transactions at all Ujjivan Bank
ATMs and 10 free transactions at other bank ATMs. For this account customers need
to maintain a monthly average balance of ₹ 10,000 per month. We also offer
customer access to the corporate internet banking platform that offers specialized
services including bulk payments, multi fund transfers, multiple user authorization,
standing instructions and schedule transfers.
c. Ujjivan Bank Regular Current Account: The Regular Current Account allows for free
cash deposits up to ₹ 150,000 per month at any of Ujjivan’s Banking Outlets.
Customer need to maintain a monthly average balance of ₹ 5,000 per month. Other
features include IMPS, RTGS and NEFT through any channel and CMS services,
benefit of RuPay Classic Debit Card and unlimited free ATM transactions at all Ujjivan
Bank ATMs and six free transactions at other bank ATMs.
d. Ujjivan Bank TASC Current Account: The TASC Current Account does not require
customers to maintain an average monthly balance. No initial deposit for account
opening is required. In addition, the following services are offered: (i) standing
instructions facility; (ii) unlimited number and amount of withdrawals at branch each
month; and (iii) SMS alerts.
Institutional Products
They receive deposits in the form of fixed deposit receipts and certificate of deposits from
various mutual funds, banks and from cooperative banks, insurance companies, NBFCs/
MFIs and other financial institutions.
The FIG Liabilities Team raises bulk deposits in the form of certificate of deposits, fixed
deposit receipts and term money and also opens current account of entities. They maintain
relationship with banks for interbank limits and set exposure limits for other banks.
a. ATM-cum-Debit Cards
They offer their customers Ujjivan Bank RuPay ATM-cum-debit cards that can be used at
ATMs, POS terminals and online platforms. As of September 30, 2019, their customers have
used the Ujjivan Bank RuPay Card over 33 million times transacting ₹ 126,059.40 million. As
of September 30, 2019, 63.95% users used the Ujjivan Bank RuPay ATM-cum-debit cards.
b. Aadhaar Enrolment Services
They are authorized to run AECs where customers and members of the general public can
enroll for Aadhaar or get their Aadhaar data updated. As of September 30, 2019, they have
processed 17,389 enrollments/ mandatory bio-metric and 12,887 updations. They use the
AEC as a source to generate new business and customers.
c. Sale of Third Party Insurance Products
They offer their loan borrowers, co-borrowers and spouses the option of enrolling under
group insurance schemes with voluntary consent obtained. To provide insurance products
they have corporate agency arrangements with life insurance companies, general insurance
companies and health insurance companies to distribute their insurance products. They
have also obtained corporate agency license from IRDAI, post obtaining a no-objection
certificate from the RBI to undertake the activity of distribution of insurance products on a
non-risk sharing basis without any commitment of own funds. They have an approval from
the PFRDA for distribution of Atal Pension Yojana scheme under the PFRDA (Point of
Presence) Regulations, 2018. They have introduced a hospital daily cash policy, property
insurance for housing, endowment policy, term insurance, unit linked plans, motor
insurance and personal accident cover policies for customers across segments.