Assessment Task 2 of 2 Portfolio and Assessor Observation: Submission Information

Assessment Task 2 BSBINM
ASSESSMENT TASK 2 of 2
Portfolio and Assessor Observation
Qualification Code BSB61015
Qualification Name Advanced Diploma of Leadership and Management
Unit Code BSBINM601
Unit Name Manage knowledge and information
Submission Information
Student’s name
AIS number
DUE DATE RECEIVED DATE DAYS LATE
Submission dates
/ / / /
Results Summary - Assessor to complete

This assessment submission is: ☐ First ☐ Second ☐ AIP (Final)
Marks
Total marks 100 % Result
achieved
Fail Pass Credit Distinction High Distinction
< 50% ≥ 50% to < 65% ≥ 65% to < 75% ≥ 75% to < 85% ≥ 85%
 Satisfactory  Not Yet Satisfactory To re-submit by: / /
Assessors name Signature Date

_____________________________________  ________________ / /
Student Agreement
I have read and understood what is required of me to complete this assessment. ☐ Yes ☐ No
I understand the requirements of the assessment. ☐ Yes ☐ No
I agree to the way that I am being assessed. ☐ Yes ☐ No
I understand my right to appeal the decisions made in an assessment outcome. ☐ Yes ☐ No
Plagiarism declaration
Signature:  Date:
In signing below, I declare that this assessment submission is of my own work and that it was not completed by any
other person. I have referenced resources and text throughout the submission. I have not plagiarized or copied any of
the assessment. I understand that if I am found to be in breach of this, disciplinary action may be taken against me
as outlined in the Student Assessment Policy which is available at www.aischool.edu.au.
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Student Assessment Feedback

Assessor’s name:
Feedback:
Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided the appropriate feedback.
Date
Signature:  :
/ /
Student’s feedback (optional)

Comments:
Declaration: I declare that I have been assessed in this unit, have been advised of my result and
provided with feedback. I have been advised of and am aware of my appeal rights.
Signature:  Date: / /
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Introduction
This assessment task is the two of two tasks you are required to complete as part of this unit.
Students are reminded:

 To achieve a Satisfactory (S) result you will need to attempt all questions.
 Unanswered questions will cause the assessment to be Not Yet Satisfactory (NYS).
 A NYS assessment will need to be re-submitted before the end of the term.
 You are required to attend the Assessment Intervention Program (AIP) in Week 11 for any NYS
resulted assessment or assessments
 Any assessment not attempted will be recorded as a withdrawn.
 By not achieving Satisfactory (S) result in all your assessments in the term you are at risk of not
completing your course.
 Assessments are graded using the following guidelines:
o If you do not submit an assessment you will be graded as Not Attempted (NA)
o Any percentage result under 50% will be graded as Not Yet Satisfactory (NYS)
o Any percentage result equal to or higher than 50% will be graded as Satisfactory (S)
o Assessment 1 & 2 must have a Satisfactory result to achieve overall Competency (C)
This assessment forms part of a suite of two assessments that you will complete in fulfilment of the
requirements for the unit BSBINM601 Manage knowledge and information. You are required to complete
all tasks satisfactorily to demonstrate overall competence in this unit.
Assessment Task About this task

Assessment Task 1: Written Questions For this assessment task you are required to correctly
(35 marks) answer a series of short answer questions.
Assessment Task 2: Portfolio and For this assessment task you will:
Assessor Observation (100 marks)  Conduct research into issues in an organisation.
 Write a research report based on your research
findings.
 Facilitate a group discussion about the
recommendations in your report.
 Design, test and implement a knowledge
management system.
 Develop a communication plan.
Portfolio
As part of any unit of competency you study, you will be required to gain and demonstrate practical skills
that underpin the performance of the job tasks you will complete when you enter the project management
industry after your graduation. This task is designed to provide you with the opportunity to showcase the
skills you have gained as you have studied the unit BSBINM601 Manage knowledge and information by
providing documentary evidence of a selection of work tasks you have completed. This method of
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assessment has been selected because it is a simple and effective way of providing evidence of the skills
you have gained and your ability to use those skills to undertake specific practical tasks.
Assessor Observation
As part of any unit of competency you study, you will be required to gain and demonstrate practical skills
that underpin the performance of the job tasks you will complete when you enter the project management
industry after your graduation. This task is designed to provide you with the opportunity to showcase the
skills you have gained as you have studied the unit BSBINM601 Manage knowledge and information and
your ability to use them in a real-life situation. This method of assessment has been selected because it is a
simple and effective way of providing evidence of the skills you have gained and your ability to use those
skills in a work situation.
You are required to:

 Conduct research into issues in an organisation.
 Write a research report based on your research findings.
 Facilitate a group discussion about the recommendations in your report.
 Design, test and implement a knowledge management system.
 Develop a communication plan.
You will demonstrate the skills and knowledge to:

 source and analyse information for business decisions including:
 identifying business problems and issues and related knowledge and data requirements
 confirming the clear and relevant objectives for analysis of information
 applying statistical analysis, sensitivity analysis and other techniques to draw conclusions
relevant to decisions
 ensuring sufficient valid and reliable information or evidence is available to support decisions
 using formal and informal networks to source information not held in formal systems
 identifying and accessing sources of reliable information
 using technology as appropriate
 consultation with stakeholders and specialists
 contribute information and the outcomes of analysis to decision making
 disseminate information to relevant groups and individuals including:
 documenting information and updating databases
 meeting identified needs of recipients
 adhering to legal and organisational requirements for privacy and security
 developing and implementing communication plans
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 design, test and adjust information systems to meet needs and objectives including:
 management information systems and decision support systems
 use of technology for optimum efficiency and quality
 storage and retrieval of information.
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Assessment context
Student’s Own Time
This assessment will take place in your own time once you have gained enough knowledge about the
subject matter to undertake this assessment. You are permitted to reference your learning materials and
undertake any additional research as you believe will benefit you. Your assessor will inform you of the due
date for this assessment and you are encouraged to record it below:
Due Date: _______________________________

OR
Class Time
Your assessor will provide a dedicated class session for completion of this assessment. You are permitted
to reference your learning materials and undertake any additional research as you believe will benefit you.
Your assessor will inform you of the class date for this assessment and you are encouraged to record it
below:
Due Date: _______________________________
Assessment evidence (deliverables)

You must submit the following evidence:
1. Research documentation including surveys and an Excel spreadsheet
2. Written report
3. Observation checklist relating to the group discussion.
4. A knowledge management system designed using an electronic application.
5. A communication plans.
This assessment task has been divided into five parts.

 Part A: Conduct Research
 Part B: Write a Research Report
 Part C: Facilitate a Group Discussion
 Part D: Design, Test and Implement a Knowledge Management System
 Part E: Develop a Communication Plan
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Part A: Conduct Research (25 marks/ )

For this part of the assessment task you will need to collect customer and business performance data on the
Australasia International School (AIS).
Before you start you can start this task, you will need to:
 Develop a survey which you can use to survey AIS students/customers. Your survey should
include at least 10 questions with nine (9) closed questions and one (1) open question.
 Distribute the survey to at least 20 students/ customers of AIS (Business or Salon).
To complete this task, you will need to:

 Create a survey which you will distribute to AIS students/customers. The survey must:
o Include at least 10 questions with nine (9) closed questions and one (1) open question.
 Distribute the survey to at least 20 students/ customers of AIS (Business or Salon).

(20 marks/ )
 Collate the survey data in an Excel Spreadsheet. (5 marks/ )
*The survey may be created and distributed in either hard copy or electronic format, for example using an
application such as Survey Monkey.
What to submit:
 Copies of the completed surveys distributed to and collected from students.
An Excel spreadsheet with data (consistent with the survey) recorded.
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Customer Satisfaction Survey to Assess Coffee Service
Extremely likely Not at all

likely
Questions Answer Choices
1. How likely is it that you would
recommend this company to a friend or 5 4 3 2 1
colleague?
Neither
2. Overall, how satisfied or dissatisfied Very Somewhat satisfied Somewhat Very
are you with our company? satisfied satisfied nor dissatisfied dissatisfied
dissatisfied
3. Which of the following words would Reliable High Useful Ineffective Poor
you use to describe our products? quality quality
4. How well do our products meet your Extremely Very well Somewhat Not so well Not at all
needs? well well well
5. How would you rate the quality of the Very high High Neither Low Very low
product? quality quality high nor quality quality
low quality
6. How would you rate the value for Excellent Above Average Below Poor
money of the product? average average
7. How responsive have we been to your Extremely Very Somewhat Not so Not at all
questions or concerns about our products? responsive responsive responsive responsive responsive
8. How long have you been a customer of 3 or more 1 – 2 years Six months Less than This is my
our company? years to a year six months first
purchase
9. How likely are you to purchase any of Extremely Very likely Somewhat Not so Not at all
our products again? likely likely likely likely
10. Do you have any other comments,
questions, or concerns?
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Part B: Write a Research Report (14

marks/ )
For this part of the assessment task you will need to write a report that communicates the findings from
your survey. Your report will need to be written in line with normal report writing conventions and include
the following sections:
 Introduction (including research objectives) (3 marks/ )
 Research findings (2 marks/ )
 Methodology (2 marks/ )
 Discussion (3 marks/ )
 Conclusion (2 marks/ )
 Recommendations. (2 marks/ )
Before you can start this task, you will need to:
 Complete Part A of this assessment task.
 Download the Report Template from Moodle (also available in Appendix A).
To complete this task, your report will need to:

 Reflect your data analysis and make recommendations for decisions within the organisation.
 Outline the objectives of the data collecting and analysis.
 Include a summary of the target group that you collected the data from.
 Outline the statistical analysis methods that were used to analyse the data.
 Outline the research findings.
 Discuss issues, their causes and include findings from a sensitivity analysis.
 Include recommendations that outline strategies for addressing issues identified in statistical
analysis.
What to submit:
 A written report that meets all the criteria outlined above.
Research Report
Introduction
The university cafeteria is one of the busiest establishments in the institution. In the same way, it is within
the establishments of which, both students and teachers and managers, request more products and services
that are offered there.
For this reason, it is essential to carry out a study that makes it possible to make an assessment of the
products and services that this establishment offers in relation to the following research variables: the level
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of satisfaction of the customer’s needs, the assessment of the quality of the products compared to their
price and feedback from customers regarding the products and services offered by the establishment.
Therefore, the present report intends to present and analyse the results collected through the application of
the research study previously carried out, which, aims to make an assessment of the service and products
offered by the cafeteria of our institution and, therefore, measure the degree of satisfaction of the customers
of that establishment. All this, to promote the improvement of areas of customer service that have
shortcomings in this establishment.
Methodology
The research methodology used in the previous research study was defined as a descriptive research
method since, according to Ariola (2006) “the purpose of the descriptive method is to describe “what is”. It
deals with the prevailing conditions of objects, people, and events” (p. 47) 1.
Within this research methodology, the descriptive survey method was used as a research technique for data
collection, since, “it attempts to analyze, interpret, and repot the present status of the subject matter or
problem. It uses questionnaire or other instruments to generate data prepared by the researcher” (p. 47, 48).
Research findings
The application of the descriptive survey method yielded the data to be analyzed below:
Level of Customer Satisfaction

Extremely well
10%
Somewhat well
30%
Very well
60%
Ariola, M. (2006). Principles and Methods of Research. Manila, Phillippines: Rex Book Store.
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Product Quality
Very high quality

Neither high nor 20%
low quality
30%
High quality
50%
Costumer Feedback
Not so good service
10%
Average service
10%
Excellent quality and

service
40%
Very good
40%
The data obtained for the three variables taken into consideration in the preparation of this research study
were represented in a circular diagram to allow their subsequent statistical analysis. As the above graphs
represent the information obtained, the three variables studied had a considerably good performance that is
manifested in the acceptance of the positive options that rated each variable.
Discussion
Research findings show that the organization enjoys a high level of acceptance among its clients who have
stated that:
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 The level of satisfaction of your needs by our products is determined by the 10 percent who
responded "Extremely well" plus the 60 percent who stated "Very well". The 30 percent responded
"Somewhat well".
 70% mentioned that the quality of the products was High (50%) and Very high (20%). The
remaining 30 percent were at a point of indecision when choosing the option “Neither high nor low
quality”.
 The 80 percent of respondents' rehousing was related to the options “Excellent quality and service”
(40 percent) and “Very good service” (40 percent).
Conclusion
The statistical analysis of each of the variables studied allows us to conclude that the products and services
offered by the cafeteria of the institution enjoy a high level of acceptance among the clients of that
establishment.
By way of conclusion, it is also important to mention that, among the options presented to respondents to
measure the research variables, a percentage greater than or equal to 70% corresponds to those options of
positive character. The remaining percentage corresponds to intermediate options. Therefore, no negative
options were registered by the respondents in the evaluation of the research variables.
Recommendations
 Further strengthening of marketing strategies to reach potential customers who have not yet known
about products and services offered by the institution’s cafeteria.
 Preserve the quality of the products and services offered by the cafeteria but work on reducing
costs.
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Part C: Facilitate a Group Discussion (20

marks/ )
For this part of the assessment task you will need to engage in a group discussion and make decisions about
the findings of your statistical analysis and subsequent report. You need to arrange for at least four people
to attend the group discussion (including you). The attendees need to consist of a mix of AIS
customers/students and staff.
Before you start this task, you will need to:

 Complete Parts A and B of this assessment.
During your discussion your assessor must observe you:

 Outline the customer-related issues identified in the research. (2 marks/ )
 Outline the business performance issues that are contributing to the customer-related issues.
(2 marks/ )
 Discuss the recommendations outlined in your report (completed for Part B) and the implications
for AIS operations. (4 marks/ )
 Discuss the risks associated with various recommendations and decision paths. (4 marks/ )
 Discuss the roles and authorities of those stakeholders present in the meeting and confirm that they
have the appropriate authorities to approve decisions. (4 marks/ )
 Identify and discuss the perspectives of those in attendance relating to the knowledge management
needs of the organisation. (2 marks/ )
 Actively participate in the discussion and encourage others to contribute to the discussion and
demonstrate active listening skills. (2 marks/ )
What to submit:
 An observation checklist completed by your assessor.
Observation Checklist: Group Discussion

(20 marks)
Session(s) observed:
During your observation of the student’s What did you observe to support this
participation in the group discussion, did the student: conclusion?
1. Outline the customer- ☐ Yes ☐ No

related issues identified in
the research. (2 marks/ )
2. Outline the business ☐ Yes ☐ No

performance issues that are
contributing to the
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customer-related issues.
(2 marks/ )
3. Discuss the ☐ Yes ☐ No

recommendations outlined
in their report (completed
for Part B) and the
implications for AIS
operations. (4 marks/ )
4. Discuss the risks associated ☐ Yes ☐ No

with various
recommendations and
decision paths.
(4 marks/ )
5. Discuss the roles and ☐ Yes ☐ No

authorities of those
stakeholders present in the
meeting and confirm that
they have appropriate
authorities to approve
decisions. (4 marks/ )
6. Identify and discuss the ☐ Yes ☐ No

perspectives of those in
attendance relating to the
knowledge management
needs of the organisation.
(2 marks/ )
7. Actively participate in the ☐ Yes ☐ No

discussion and encourage
others to contribute to the
discussion and demonstrate
active listening skills.
(2 marks/ )
Is there anything further you ☐ Yes ☐ No

wish to observe?
If yes, please provide details:
Date for Additional Observation:
Feedback to Student
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Is the evidence presented satisfactory? ☐ Yes ☐ No
Assessor Name:
Assessor Signature:
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Part D: Design, Test and Implement a Knowledge Management System (15 marks/ )
For this part of the assessment task you will need to design, test and make changes to an information
system. You will also need to correctly answer a series of questions relating to the information system.

 Complete Parts A and B of this assessment.
Your knowledge management system will need to:

 Utilise a form of knowledge management technology.
 Capture organisational information and make that information available to the organisation and its
stakeholders (as appropriate).
 Be appropriate for use at the Australasia International School.
 Be tested and include information captured from business operations at the Australasia
International School.
 Ensure security and privacy by applying access permissions as appropriate.
You will be required to send a link or provide your assessor access to your knowledge management system.
Your assessor will use a marking rubric to check your knowledge management system meets the criteria
outlined above. (5 marks/ )
What to submit:
 A marking rubric as completed by your assessor.
 Written answers to the following questions.
Q1. Name the knowledge management technology that you have used to design your information
management system. Provide a link to the website. (2 marks/ )
Q2. Outline the ways that information is stored and retrieved securely from the system. (2 marks/ )
Q3. Identify and briefly explain the privacy and confidentiality obligations that the knowledge management
system must adhere to. (4 marks/ )
Q4. Explain the information that the system is designed to capture. (2 marks/ )
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Part E: Develop a Communication Plan (26

marks/ )
For this part of the assessment task you will need to develop a communication plan for Australasia
International School (AIS). The communication plan will outline how organisational information and
knowledge will be communicated to the various stakeholders and interest groups within the organisation.

 Download the Communication Plan template from Moodle (also available in Appendix B).
When developing your Communication Plan, you will need to:

 Identify the various stakeholder groups that need to be provided with information.
(23 marks/ )
 Outline how information will be disseminated in the organisation. (2 marks/ )
 Identify the types of information that will be disseminated. (1 mark/ )
What to submit:
 A Communication Plan that meets the criteria outlined above.
Communication Plan
Overview
The purpose of this Communication Plan is to outline how information will be disseminated to the various
stakeholder groups throughout the organisation.
Identified stakeholder groups

Stakeholder groups include:
1. Students.
2. Teaching staff.
3. General public not linked to the institution.
4. Managerial and administrative staff.
Stakeholder interests and expectations
The type of information to which stakeholders should have access is related to products and services
offered by the institution’s cafeteria and the costs that remunerate such products and services. They should
also have access to information related to discounts and other relevant situations that cafeteria staff
perform.
The preferences that the stakeholders have with respect to the receipt of the information is related to means
of communication through which, the information is transmitted in a timely and timely manner. These
media include social networks, the web portal, institutional billboards, institutional email, telephone
numbers of teaching, management and administrative staff; etc.
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Stakeholder Group #1: Students

Interests: The student group of the institution is interested in the cafeteria offering diversity and quality in
food products. They are also interested in access to free services such as, for example, the use of
microwaves for those who bring cooked food to the institution and who do not wish to consume it cold.
Expectations: Students expect access to cafeteria food products at a rational cost and involving an
economic reduction in comparison with establishments outside the institution.
How will communication be maintained with this stakeholder? What communication media will be used?
Communication with this interested party will be maintained through the institutional media such as social
networks, web portal and billboards of the institution.
How often?
The information will be transmitted weekly and when it is considered relevant to announce discounts, the
arrival of new products, etc.
Stakeholder #2: Teaching staff.

Interests: The teaching staff of the institution is interested in the cafeteria offering diversity and quality in
food products. They are also interested in access to free services such as, for example, the use of
microwaves for those who bring cooked food to the institution and who do not wish to consume it cold. It
is also in their interest that, as employees of the institution, they be offered immediate and distinctive care
compared to that offered to the general public.
Expectations: The teaching staff expects access to cafeteria food products at a rational cost and involving
an economic reduction in comparison with establishments outside the institution. They also expect to be
offered various forms of payment as a payroll discount and to be the first to be announced of discounts and
other relevant situations.
networks, web portal and billboards of the institution. They will also receive timely and relevant
information to their institutional e-mails and telephone numbers recorded in the institution’s databases.
How often?
Stakeholder #3: General public not linked to the institution.

Interests: The general public who have no academic or employment links with the institution is interested
in having access to the products and services offered by the cafeteria.
Expectations: General public not linked to the institution expects to access to cafeteria food products at a
rational cost and involving an economic reduction in comparison with establishments outside the
institution.
networks, web portal and billboards of the institution of access to the general public.
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How often?
arrival of new products, etc
Stakeholder #4: Managerial and administrative staff.

Interests: The managerial and administrative staff of the institution is interested in the cafeteria offering
diversity and quality in food products. They are also interested in access to free services such as, for
example, the use of microwaves for those who bring cooked food to the institution and who do not wish to
consume it cold. It is also in their interest that, as employees of the institution, they be offered immediate
and distinctive care compared to that offered to the general public.
Expectations: The managerial and administrative staff expects access to cafeteria food products at a rational
cost and involving an economic reduction in comparison with establishments outside the institution. They
also expect to be offered various forms of payment as a payroll discount and to be the first to be announced
of discounts and other relevant situations.
networks, web portal and billboards of the institution. They will also receive timely and relevant
information to their institutional e-mails and telephone numbers recorded in the institution’s databases.
How often?
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Marking Rubric Part A: Conduct Research

(25 marks)
Through your assessment of the student’s submission of If any item is marked ‘No’, please provide
the research documentation, did you determine that the specific feedback as to why and what must
student: be addressed in resubmission.
1. Developed a survey aimed at ☐ Yes ☐ No

AIS students/customers.
2. Distributed and collected 20 or ☐ Yes ☐ No

more surveys to AIS
students/customers.
(20 marks/ )
3. Populated an Excel spreadsheet ☐ Yes ☐ No

with the data from the survey.
(5 marks/ )
Is resubmission required? ☐ Yes ☐ No
Date resubmission is due:
Feedback to Student
Assessor Name:
Assessor Signature:
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Marking Rubric Part B: Written Report (14 marks)
Through your assessment of the student’s If any item is marked ‘No’, please provide
submission, did you determine that the student’s specific feedback as to why and what must be
report: addressed in resubmission.
1. Was written in line with ☐ Yes ☐ No

accepted business report
writing conventions.
(10 marks/ )
2. Reflects the data recorded ☐ Yes ☐ No

in the Excel document
completed in Part A.
(2 marks/ )
3. Outlines key information ☐ Yes ☐ No

that relates to the research
findings.
(2 marks/ )
Feedback to Student
Assessor Name:
Assessor Signature:
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Marking Rubric Part D: Design, Test and Implement

a Knowledge Management System (15 marks)
Through your assessment of the student’s submission If any item is marked ‘No’, please provide
of the knowledge management system, did you specific feedback as to why and what must be
determine that the student’s knowledge management addressed in resubmission.
system:
1. Utilised a form of ☐ Yes ☐ No

knowledge management
technology. (2 marks/ )
2. Captured organisational ☐ Yes ☐ No

information and made that
information available to
the organisation and its
stakeholders (as
appropriate).
(2 marks/ )
3. Is fit for purpose and ☐ Yes ☐ No

appropriate for use at the
Australasia International
School. (2 marks/ )
4. Functions when tested and ☐ Yes ☐ No

includes information
captured from business
operations at the
Australasia International
School. (5 marks/ )
5. Ensures security and ☐ Yes ☐ No

privacy by applying access
permissions as appropriate.
(4 marks/ )
Feedback to Student
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Assessor Name:
Assessor Signature:
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Assessment Task 2 BSBINM601 Manage knowledge and information
Marking Rubric Part E: Develop a Communication

Plan (26 marks)
Through your assessment of the student’s submission If any item is marked ‘No’, please provide
of the communication plan, did you determine that specific feedback as to why and what must be
the student: addressed in resubmission.
1. Identified the various ☐ Yes ☐ No

stakeholder groups that
need to be provided with
information.
(23 marks/ )
2. Outlined how information ☐ Yes ☐ No

will be disseminated in the
organisation.
(2 marks/ )
3. Identified the types of ☐ Yes ☐ No

information that will be
disseminated.
(1 mark/ )
Feedback to Student
Assessor Name:
Assessor Signature:
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Appendix A: Report Template (14 marks/ )
This template is also available for download from Moodle.
Research Report
Introduction
The university cafeteria is one of the busiest establishments in the institution. In the same way, it is within
the establishments of which, both students and teachers and managers, request more products and services
that are offered there.
For this reason, it is essential to carry out a study that makes it possible to make an assessment of the
products and services that this establishment offers in relation to the following research variables: the level
of satisfaction of the customer’s needs, the assessment of the quality of the products compared to their
price, the satisfactory degree of customer service with respect to their complaints and claims on the
products offered, the time that customers have used the products and services offered by the establishment,
the probability of a new purchase and that customers recommend the establishment to their friends and
colleagues.
Therefore, the present report intends to present and analyse the results collected through the application of
the research study previously carried out, which, aims to make an assessment of the service and products
offered by the cafeteria of our institution and, therefore, measure the degree of satisfaction of the customers
of that establishment. All this, to promote the improvement of areas of customer service that have
shortcomings in this establishment.
Methodology
The research methodology used in the previous research study was defined as a descriptive research
method since, according to Ariola (2006) “the purpose of the descriptive method is to describe “what is”. It
deals with the prevailing conditions of objects, people, and events” (p. 47).
Within this research methodology, the descriptive survey method was used as a research technique for data
collection, since, “it attempts to analyze, interpret, and repot the present status of the subject matter or
problem. It uses questionnaire or other instruments to generate data prepared by the researcher” (p. 47, 48).
Ariola, M. (2006). Principles and Methods of Research. Manila, Phillippines: Rex Book Store.
Research findings
(2 marks/ )
<Use this section to outline your research findings. Include the statistical analysis methods that you used to
analyse the data.>
Discussion (3 marks/ )
489598997.docx
29
<Use this section to communicate meaning of the research findings. What does the data mean within the
context of the organisation? Include the known or likely causes of the issues identified in the research
findings.>
Conclusion (2 marks/ )
<Use this section to summarise the conclusions you have made based on the report so far. What conclusion
can be drawn from the research?>
Recommendations (2 marks/ )
<Use this section to make recommendations for future actions. These recommendations will be discussed
in a group setting. Make sure the recommendations are specific.>
489598997.docx
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Appendix B: Communication Plan Template

(26 marks)
This template is also available for download from Moodle.
Communication Plan
Overview
The purpose of this Communication Plan is to outline how information will be disseminated to the various
stakeholder groups throughout the organisation.
Identified stakeholder groups

Stakeholder groups include: (4 marks/ )
5. <Use a numbered list for all the stakeholder groups relevant to the organisation. You will need to
analyse the organisation and its operations to obtain this information. Add additional numbers to
the list as required.>
6.
7.
8.
Stakeholder interests and expectations (2 marks/ )

<Document an analysis of the interests and expectations of each of the stakeholder groups listed above.
 What types of information should they have access to and will be disseminated in the organisation?
(1 mark/ )
 What preferences do they have about how they receive the information and how information will
be disseminated in the organisation?> (1 mark/ )
Stakeholder Group #1: <Name of stakeholder> (0.5 mark/ )

Interests: <Outline the stakeholder’s interests here.> (1 mark/ )
Expectations: <Outline the stakeholder’s expectations relating to the project here.> (1 mark/ )
(2 marks/ )
How often? (0.5 mark/ )
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Stakeholder #2: <Name of stakeholder> (0.5 mark/ )

(2 marks/ )

(2 marks/ )

(2 marks/ )
End of assessment
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Assessment Task 2 of 2 Portfolio and Assessor Observation: Submission Information

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Assessment Task 2 BSBINM

Results Summary - Assessor to complete

 Satisfactory  Not Yet Satisfactory To re-submit by: / /

Assessors name Signature Date

Student Assessment Feedback

Student’s feedback (optional)

Students are reminded:

Assessment Task About this task

You are required to:

You will demonstrate the skills and knowledge to:

Due Date: _______________________________

Due Date: _______________________________

Assessment evidence (deliverables)

This assessment task has been divided into five parts.

Part A: Conduct Research (25 marks/ )

To complete this task, you will need to:

 Distribute the survey to at least 20 students/ customers of AIS (Business or Salon).

An Excel spreadsheet with data (consistent with the survey) recorded.

Customer Satisfaction Survey to Assess Coffee Service

Extremely likely Not at all

Part B: Write a Research Report (14

To complete this task, your report will need to:

Level of Customer Satisfaction

Very high quality

Excellent quality and

Part C: Facilitate a Group Discussion (20

Before you start this task, you will need to:

During your discussion your assessor must observe you:

Observation Checklist: Group Discussion

1. Outline the customer- ☐ Yes ☐ No

2. Outline the business ☐ Yes ☐ No

3. Discuss the ☐ Yes ☐ No

4. Discuss the risks associated ☐ Yes ☐ No

5. Discuss the roles and ☐ Yes ☐ No

6. Identify and discuss the ☐ Yes ☐ No

7. Actively participate in the ☐ Yes ☐ No

Is there anything further you ☐ Yes ☐ No

If yes, please provide details:

Date for Additional Observation:

Is the evidence presented satisfactory? ☐ Yes ☐ No

Before you start this task, you will need to:

Your knowledge management system will need to:

Part E: Develop a Communication Plan (26

Before you start this task, you will need to:

When developing your Communication Plan, you will need to:

Identified stakeholder groups

Stakeholder Group #1: Students

Stakeholder #2: Teaching staff.

Stakeholder #3: General public not linked to the institution.

Stakeholder #4: Managerial and administrative staff.

Marking Rubric Part A: Conduct Research

1. Developed a survey aimed at ☐ Yes ☐ No

2. Distributed and collected 20 or ☐ Yes ☐ No

3. Populated an Excel spreadsheet ☐ Yes ☐ No

Is resubmission required? ☐ Yes ☐ No

If yes, please provide details:

Date resubmission is due:

Is the evidence presented satisfactory? ☐ Yes ☐ No

Marking Rubric Part B: Written Report (14 marks)

1. Was written in line with ☐ Yes ☐ No

2. Reflects the data recorded ☐ Yes ☐ No

3. Outlines key information ☐ Yes ☐ No