OPARE KOMLA MICHAEL


Mob: +233 275 508 179 Email: mickeyopare247@gmail.com

Add: C/o AK197 Abokobi, Accra

PROFILE

A highly dedicated, disciplined and result oriented individual with a dynamic ability to fit
into diverse environments. Versatile, with progressive knowledge and expertise in Client
engagement, service delivery, Public Healthcare delivery, Product marketing and B2C/B2B
Sales. Possess an impressive ability to build teams and new relationships. Tech-savvy with
an understanding of modern technology and science. Coachable, a fast learner and can
adapt quickly to new environments.

CORE COMPETENCIES

 Market Research  Excellent Sales and  Strong team building

Marketing Capabilities and leadership skills

 Excellent Customer  Genuine, engaging  Self-starter with the

Service Skills communicator with ability to work with
relationship building skills minimal or no
supervision

PROFESSIONAL WORK EXPERIENCE

MFI GHANA LIMITED – A technology company headquartered in Nairobi with a footprint

in 18 African countries. The Ghanaian subsidiary provides managed print services and
tech support to clients.

Sales Consultant – April 2019 – to date. 


 Gathered market intelligence and data on prospective clients, generated 50 leads

for my funnel. 

 Pitched product and services to 15 clients and successfully closed 5 of them
 generating a total of 4000 USD for the company in my second quarter. 

 Built new client’s relationships, maintained and repaired relationships with
accounts which hitherto were plagued with grievances and outstanding debt.
 Successfully worked on retrieving approximately 20,000 USD of debt owed to
company in the first 6 months. 

 Trained 4 new hires for the sales team and became team lead of the corporate
sales section in my first year.
 Provided after sales support and ensuring unparalleled service delivery.

VOLTA REGIONAL HOSPITAL – The largest public healthcare delivery center in the Volta
region of Ghana.

National Service Personnel (Laboratory Intern) – September 2017- August 2018

 Appointed as a head for 85 service persons within the hospital facility and acted
as a liaison between management and service personnel.
 Interfaced with laboratory clients to receive test requests and resolved complaints
resulting in a 70% reduction in waiting times. 

 Provided education on various lab tests and health related subjects like diabetes
and sickle cell disease. This increased random sickle cell and blood group testing
by about 15%.

 Educated over 100 people and implemented a blood donation program in the last
6 months of my service tenure, resulting in a 20% jump in voluntary blood
donations among service personnel and random hospital attendees.
 Trained 60 National service personnel on personal development, and organized
resource persons to help train on First Aid, Microsoft Office Suite and Financial
literacy. 


WINDROW CONSULT – A management consulting firm mainly involved in building

customer service strategy for its clients.

Client Engagement Manager - May 2016 to December 2016. 


 Handled all cooperate communications, client portfolios, training requests, and

mystery shopping. 

 Sourced and managed training inputs, resource persons and organized training
set-up for a combined 1000 trainees. 

 Wrote up concept papers and produced training reports for clients.

 TONATON LIMITED - An ecommerce website providing B2B/B2C online sale
opportunities in Ghana.

Customer Support Agent -October 2014 to May 2016 


 Addressed customer complaints, initiated and maintained a 5-minute response

window for emails and 2 minutes for calls. 


 Reviewing customer ads within acceptable guidelines and reduced item review
time, from upload to website to 120 seconds.

 Telemarketing and sales of product/service promo codes to the tune of 500ghc.


 Testing website features and providing performance feedback.

EDUCATION

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, 


 College of Science, Department of Theoretical and Applied Biology BSc. Biological

Science –May 2014


LONDON SCHOOL OF MANAGEMENT

 Diploma in Human Resource Management – April 2014 


 Diploma in Marketing – April 2014 

ADISADEL COLLEGE 

 West African Senior Secondary Certificate Examination (WASSCE) –June 2009.
General Science 


UNIVERSITY OF VIRGINIA

 Design Thinking for Innovation at coursera.org (online)

DUOLINGO

 Beginner level French (read, write, initiate and construct simple sentences)

REFERENCES

Available on request