Restructuring Cell, Corporate Office,

7th Floor, Bharat Sanchar Bhavan, q*rdff$qffFrqqft{Fes

Janpath, New Delhi-1-10001 (qK(qwRffiYs-#'rr)
Tel No 237!O4OO,Fax No -23755191 BTIAHAT SA'{C}IAR IIIGAM LIMIIII}
(A Govt, of lMia tnterpnl€e)

File No. 4-OZl2Ot4 - Restg Vol. V (pt.) Dated:{f- 08-2020

To

All CGM (Territorial/Non-Territorial Circles),

BSNL

Subiect: Consolidation of Business Areas and rationalization of Work & detegated powers

This is in reference to the earlier letter issued by the Restructuring Cell, BSNL Corporate Office
Dated LL.02.20I5 & L7.L0.2019. The competent authority has now approved revision in
consolidation of Business areas, Category & structure of BAs, rationalization of work flow
processes and delegations of required administrative and financial powers, as under:

1. Consolidation of Business Area

Based on the criteria of 30 Cr revenue, proximity in Geographical area, Scorecard of Technical

infrastructure, Number of connections, business potential etc. of the BA and no. of SDCA in each
BA, the number of BAs has been reduced from 198 to 158.
Business Area will exist as a Primary Business Unit/Profit Centre/Primary Accounting Unit and
the existing concept of SSA as an independent Business & Administrative unit, will cease to exist
from 01.09.2020.
The Circle wise BA list has been revised and is enclosed as Annexure-|.

2. Categorv & Structure of BA :

BAs have been classified in 4 categories:- Very Large , Large , Medium, and Small based on
the size, available Telecom infrastructure, connections and revenue etc.-

I Cateeorv 1- Very Large BA: BA with revenue more than Rs. 250 Cr and this shall be
headed by PGM level officer/Executive (5 BA-Bangalore, Hyderabad, Pune, Ernakulum
& Ahmedabad)
tl Cateeorv 2- Laree BA: BA with revenue t25-250 Cr or and quite large Geographical
area, high business potential i.e. tier-2 cities, state capital having revenue > 80 Cr etc.
(2s BAI
ill Catesorv 3- Medium BA: BA with revenue >50 Cr and <1-25 Cr and not in the list of
category 3 &4 - to be headed by sr. GM /GM level-Executives/ officer (03 Nos)
iv. category- - small BA: BA with revenue <= 50cr - to be headed by sr. GM /GM level
Ei<ecutives/ officer (65 Nosl.

l.4Iz
 Restructuring Cell, Corporate Office,
7th Floor, Bharat Sanchar Bhavan,
Janpath, New Delhi-110001
!{trfr-qiqKR{Fqfirfrras
(!w{ffiftR*,r(rydtc)
Tel No 237LO4OO,Fax No -23765191 BHARAT SAilCfIf;R IIIGAM LII'IITED
{A Govl. af lndla €ntsrpriso)

The existing SSA Head shall be designated as Head of Area Offices (Operational head of the
Area). The head of this operational area shall be called GM(Op-area name)/ DGM (op-area
name) or AGM/DE (Op- area name) depending upon the norms/structure of BA. The
operational area which has revenue upto 10 Cr shall be headed by DE level executive/officer
and above 10 Cr shall be headed by DGM level Executive/officer.

In the proposed structure the network planning & Operation of CFA and CM has been
combined and henceforth there shall be single nodal under the unit Network. Further in view of
current market trends and business requirement, the outsourcing based model in network
maintenance and customer services have become the necessity for business growth. As such a
new unit has been created under marketing which will look after the exclusivd work of
Partnership Management (PM). A detailed job description under PM shall follow. Further there
is a need to latch on to the digital platform for Marketing and to harness the activities for
Business Growth. Thus under Marketing, a unit Digital (Sales & Mktg) has been created, which
shall provide and facilitate the marketing activities on digital platform and also create new
business opportunities related to digital and lT based solutions and services. The detailed job
description on digital (Sales & Mktg)willfollow.

The structure of BA in 4 categories is enclosed as Annexure-2.

There will be three layer structures as below:

(a) Unit headed by GM level officer/executive, the unit structure will be- GM ->
DGM/AGM -> SDE/TO
(bl lf the unit is headed by DGM level Executive/ officer, the structure will be- DGM ->
AGM -> SDEITO

3. Rationalization of work flow processes

l. The Operational Offices shall carry out following activities concerned with:
a) Network Operation
b) Sales& Marketing
c) Customer Services
d) Revenue Collection & Persuasion- both Soft Recovery and Hard Recovery
e) All Tender/Agreement shall be finallsed at BA HQ, however the execution,
certification for invoice processing through MIGO/SES, will be done by the
Operation offices.
f) All inputs for payroll processing shall be provided by operational unit to BA He by
,25th of every month.
g) Wherever any of the activities has been outsourced, the officer and staff engaged
/earmarked for such activities be identified and redeployed.

L+tL
Restructuring Cell, Corporate Office,
7th Floor, Bharat Sanchar Bhavan,
Janpath, New Delhi-l10001
ldnird'elrfqrrqfftfr*s
(lnTf,wffiRfirECSq)
Tel No 2371O40O,Fax No -2376519L BHAFAT SAilSfIfrN MEAM IIMITED
S Aovt, cf lrdia lnterprise)

ll. ln Business Area, following activities are_centralized -

a) All planning works related to Business Development, Overall marketing within the
BA, Network planning and monitoring of maintenance activities, Tender
finalisation (only input to be called from operational unit) etc.
b) Bills, Pay and Claims related activities:

L. Claims: All different types of Claim like- Vendor related PO Based claim, Non
PO Based claim & Staff claim etc need to be processed at BA Level only. SAp
authorization for these activities may be disabled below BA level.
2. No lnvoice to be initiated or processed at Area Offices level.
3. Invoices to be submitted at two points only in BA - one for Vendor retated
claims & other for Staff related claims.
4. OPEX claim (Non PO based) related to Rent & Electricity can also be
centralized at BA.
5. All Tendering- issue of PO/SO from SAP and MIRO related activities.
6. All inputs for payroll processing, including Joining, Separation, on duty/leave/
absence of employees will be done at BA level. The details shall be provided
by operational unit by 25th of every month.

The workflow of all activities for invoice processing should be routed in SAP only and
movement of physical file has to be discouraged, except in cases of complex cases of
huge financial implications. Even in such cases, file should be moved concurrently with
SAP workflow.

D) Administrative /HR/ Establishment matters

il Service Book of all the staff of merged SSAs i.e. AGM/DE(Op-Dist name)/ DGM(Op-
District name) office is to be maintained at Business Area level.
ii) Transfer liability of SSA cadre staff will remain unchanged i.e., it will continue as is
existing now, even after consolidation of SSAs into Business Areas. However in case of
urgency and need to reallocate the non-executive to another Operation unit area, an
option may be called for willingness from non-executives to post/transfer out to
another Operation unit area or some process may defined by BA for uniform
implementation before effecting transfer.
iii) The posting of employees in the BA due to
increased work-area should be done only
after considering the actual workload and the existing working employees in the BA.
Considering the diminishing staff due to superannuation, the BA head should utilize the
staff optimally with more focus to lT enable the processes, increased use of ERP (issue of
all POs / management of inventory mandatory thru ERP), expand and grow partnership
models to use them in the keyfield posts for better customer service to increase

3 el tz
 Restructuring Cell, Corporate Office,
7th Floor, Bharat Sanchar Bhavan, q{rgfi*qrrFr{rqfrfres
Janpath, New Delhi-110001 (qT'{f,tr{Kffixqsq)
Tel No 237I04OO,Fax No -23765191 EHANAT SAI'ICIIAR I*IGAf{I TIMITID
n Govt, ot lndta €ntsfpnise)

efficiency in operation. Staff rendered spare after redistribution of functions as above,

shall be redeployed for implementing sales, Quality of Service (QoS), customer
satisfaction and other important aspects to boost overall performance of SSA/Business
Areas. The competent authority to issue transfer order shall be as per transfer policy.
ivl JE may be considered for posting as SDCA head depending upon the area and business
of the SDCA which can be decided by BA head subjected to non-availability of SDE/TO.
A JAO may be posted by BA Head at all District HQ/other location of Business
importance, for TR Recovery, CSC and handling of Customer Complaint.

E) Financial Activities & Delesation of Finantial Powers

i) Budgetary control of the BA including Area offices, within the delegated powers will
be enforced by BA Head & the concerned lFA.
ii) All the financial powers of TDE/TDM will cease to exist.
However till the Revised financial powers are issued, the existing delegated financial
powers for TDMs/TDEs of concerned SSAs can be operated by these DE(Op-Dist name)/
DGM(Op-District name) limited to network O&M, Sales & Marketing and TR functions
only.
All the Financial Powers other than O&M work, Sales & Marketing and TR functions shall
be exercised at Business Area level only.

iii) The Accounts and Finance wing in new consolidated BA should be strengthened to
handle the following functions:
a) All Staff Clairns and Establishment
b) Finance matters, including Terminal Benefits.
c) Works and Planning including all PO Claims including OPEX PO/ Non PO based claims.
d) Accounting, Banking, Budget Control including Audit.

iv) The senior most Accounts executive of the area shall be acting as financial adviser to
Operation Area head in case of any financial matters.

F. Plannine/MM/Tender related

i) All material planning, procurement and tender related work i.e. preparation of Tender
Document, floating of tenders till processing for approval should be done at Business Area
Level 'i.e. by the staff of Business Area only. After approval of tender by BA head, the
execution and implementation of works/project shall be done by Operational/area head.

+ *t,
 Restructuring Cell, Corporate Office,
7th Floor, Bharat Sanchar Bhavan, qrfiT*tr{ft"rqfrfiryts
Janpath, New Delhi-110001 (qfiRstffif(m3cafr'q)
Tel No 237L04O0,Fax No -23765191 BHARAT $AilCfIAR ruEArU ft!,IITHU
(A Govt, qf Indla U nteryrlge)

ii) All APO's/PO's shall be issued by BA head yho have approved the tender. MtRO of all such
claims will be initiated and approved at BA level, based on completion of MIGO/SES in SAp
by concerned Operation office.

The above instructions will be effective from 01.09.2020.

These instructions are issued with the approval of competent Authority.

Encl-
L. List of Circle wise Business area
2. Structure of BA (4 different structures)

ManiS
GM (Restructuring)
Copy to:
L. CMD, BSNL for information please
2. All functional directors, BSNL for information please
3. CVO BSNL for information please
4. CGM(BW), CGM(EW), PGM(ERP), PGM(Pers), Sr. GM(Estt), Sr. GM(CB&B), Sr.
GM(SR), GM(CIT), GM(CA), GM(Trg) for information and further necessary
action please.
5. o/c

s rttz
I
An|lexurc- |
Consolidation of SSAs into Business Areas

Rcvised Ilusiness Area (llAs)

Business
Circle Sr. No. Name of Busincss Category
Areas / SSAs Merged SSrls
Area

I Dibrugarh 4
2 Jorhat 4
Assarn
BAs - 05
3 Karnr'up Bongaigiron 3
SS,As:07 A
Silchar 4
5
'I eznur
Nagaon 4
I Viiavaw'ada z
z Ananthapur Cuddaph 3
3 Chittoor ('I'irupzrthi) 3
Eluru (West
4 :i
Godavari)
:Lndhara BAs = l0 5 Guntur Ongole 2
Pradesh SSAs = 13 6 Kumool 4
'7 Nel.lore 4
Rajahinunclry, (Enst
8 3
Godavari)
9 Srikakulzun Viziauasarirm J
10 Visakhapatnam 2
I Patra ArA Haiipur 2

2 Bhagalpur Katihru. Khagaria. Munge.r 4

BAs - 05 Begusarai, Kishanganj,

Bihar 3 Darbhanga ,1

SSz\s : I9
Madhubaui, Snharsa
4 Ga,r"a Siuuam 4

Bettiah. Clrapra, Motiharj,

5 lvluzaffarpur 4
Samastipur

I Bilzxour Raigarh. Sarsuia A

Chhattisgarh BAs =3 2 Rainur Durg 3

SSAs -5 J Ba-star 4
AhLnedabad Nadiad
2 Bhar.nasar Amreli I
J Bhui Palannut 3

IlAs :09
{ .Iunauirdh Jarnnasar -)
G ujarat ) I\4ehsura Ilirnatnaurr 3
SSAs: l7
6 Raikot Surendranagar 'l
7 Surat Rharuclr 2
8 Vadodara Godhra '1

9 Vhlsad 4
1 Ambala A

! F'aridabad 3
3 Gurgaon 2
Haryana lJl\s = / 4 IIisar 3
SSAs:9 ) Karnal 1

t) Rervari 3
7 Rohtak Jind- :ioniDat 3
I Shirla 3
2 Dharamshala I
H.P. BAs :5 -l I\,1andi Kullu 4
SSAs:6 1 Hanrimur 4
l Solan ,4

Dhanbad Dumlia 4
Jharkhand BAs :3 2 J amshedour 4
SSAs:6 J Ranchi Dalotsani. I {azaribaqh 3
Janmu Raiouri. l-Idhamnur 2
J&K IlAs :3 2 Sri Nasiir J
SSAs = 5 3 l-ch 4

6 rttz
I
Raisen, I{ajgarh, Sagar.
Bhopal 2
Vidisln
2 lndore Devas, Dhar, I(hugone 3

3 Jabalpur Damoh, Mandla 4

A
Ciwalior Gunc, Morcna. Shivpuri 4
Nt.P. BAs:08 5 Iloshtugabad Betril, Khandlva 4
SSAs :34
6 Narsingour Chhindrvira, B alnr:Iat, S eoni 4
Chattarpur. Pannn, Rewa,
7 Satna 4
Shahdol, Sidhi.
Jhabua, Mandsaut Ratlarn,
8 l-ll iain 4
Shaiamr
1 Ahmednagtr lleed A

2 fuuravati Akola. Yeotmal ,|

3 Aurangabad Buldhana. Jalna J

4 Clhandrapur IShaudtra, Gadchiroli. Wirdha 3

5 Goa J
6 Jalgaon Dhule 3
IlAs -- 14
ilIaharashtra 7 Kalvan Raisad 3
SSAs - 30
d Kolhapur Ratnagiri. Sinclhudure 3
9 r\aqDrr 2
0 Nanded Parbhani. l,atur 4
I Nasik -1

2 Pune I
3 Satara Sans.li 3
.1
Solanur Osmanabad 4
t Banqalor'e Koliu I

2 ivlvsore iv4andva. Madike.ri 3

3 Belgaurn lJiianur 3
4 Bellarv Raichur 3
BAs = 09 5 Gulbarga Bidar I
Kanratka
SSAs: 19 o IIubli Davange.re. Ktrnvar I
Mangalore (Dakshin
7 2
kannada)
Shimoga Chickmagalrr 3
'I'urnkur
9 Il:xsirn 3
Emakulam
2 Trivandrum 2
3 4lxpprrzha j
A
Kaumr 2
5 Kollarn 2
BAs -- 11
Kerla 6 Kottayam 2
SSAs: I 1
7 Kozhikode 2
8 I\4alappuram J
o Palakkad )
10 Pathanamthitta )
ll Thrissur 2
I Meghaia_va J
SSAs:3 t
NE-I 2 Mizorarn
BAs:3 'liinura
J 4
I Arunachal Pradesh A
SSAs:3
NE-II 2 Mruripur 4
BAs -- 3
3 Nagnlurd 4
I tlalsore Barioada 4
2 Berharnpur 4
f, Bhubiuresrvar Phulbani 2
Odishn tsAs =7 I Cuttaok Dhenkrmirl. Ke.noihar 3
SSAs *- 13 5 Koraput Bhavaninatna A

6 Rourl<cla 4
7 Sanbtilour Btrlanqir 4

7,ILL
 1 Amritsar Ilathanliot 4
a Chandisarh Ropar -1
4
BAs :07
3 Feroiznur
Punjab 4 Ioshairpur
SSAs :11
I 4
5 .lalandhar 3
6 l,udhiana 4
7 Sansur Bhatinda. Patiala -t
I Aima' Bhih.vrua 4
2 r\hvar Bharatnur A

J Bikaner Nagaur, Sriganganagar J

4 Jaiow Tonk 2

Rajasthan
BAs -08 f Jhunihunu Churn, Sikar .1

SSAs :24 o Jodhpur llanner. .l aisahner. Pali J

'l Bundi, Jhahvir,

Kota J
Su'ainadhonur

8 Lldaipur Banswara. Sirohi. Clhittorguh J

I Coirnbatore Nileiris 2
2 Cuddalorc 3
3 Erocle 3
4 Ivladurai Ktraikudi. Virudhuntrsar 2
) Nasercoil 3
Tamilnadu
BAs -ll Pondichern,
SSAs : 17 6 3
7 Salem I)harmaouri 2
I Thaniavu Kumbakonam _)

'I'richv 2
l0 l'irunelveli 'Iirticorin 2
ll Vellore 3
Ilvderabad I

BAs :05
2 Medak (Sangareddy) Mahabubnagar )
Telangana
SSAs:09 -t n"alqonda Khamnram 3
+ Nizirmabad Adilabad -1

5 lValalsal Karimnauar -t

l,ucknovv 2
2 Allahabad 3

3 Faizabad Bahraich. Barabanki. Cionda A

Az.amgarh, ballia, B asti.

4 Gorakhpru 3
I)eoria, -lykiu
BAs = 09
tlP (East) Jhansi Bturda. Ilamirpur. Orai
SSAs - 3I 5 4
6 Kannrrr Fateltpur, l.lnnao J
Farrukhabad. IIardoi. 4
7 Sitapur
Lakhimnur. Shahiahannur
Jaunpur, Partapgarh,
I Sultanpur
Raebarelli.
A

Varanasi Ghazipur. J\tlirzaour J

Etah, Btarvah, N4ainpuri,
I Agra 4
Iv{athrua
Badaun, lv{oradabad, Pilibhit.
RAs:05
z Bareilll,'
Ramnur
I
UP (Wcst)
SSAs: 18 3 Ghaziabatl Aligarh, Rulanclshahar A

r\,{u zaffnrnzrgar, B i j nore.

4 Meerut 4
Saharannur
Noida 3
I Alrrora Nainital i

Uttalanch*l BAs:3 2 Dehradun 1 ittarakash i (New'I'ehri) 3

SSAs:6 3 Haridr,;ar Srirragar (CWLi 4

Kolkata Lierhampor-e, Krishnana gar. I

a Asansol Suri 4

BAs :5
3 Ganeiok 4
\{rest Bengal
SpAs: 14
I KharasDur Barkura. Purulia
C.'oochbchar, J alpaiguri.
5 Siliguri 3
Iv{akla Raisani
Summ*rv Brrsiness Areas: 158 SSAs:331

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