STANDARD OPERATING PROCEDURE

SOP NR 001 FIN

Department: Rev Control Cash Up Policy

1. Goal / Purpose

To ensure the accuracy and completeness of each shift's revenues as well as to ensure the
completeness of supporting documentation.

2. Applicable

This policy will affect:

 F&B staff members who are responsible for closing shifts at there respective
outlets.
 Night Audit and Reliever
 General Cashier in Finance department.
 Revenue Control In charge of handling void, complimentary, disputes, HOD
accounts and refunds

3. Responsibilities

F&B staff will be responsible for preparing the supporting documentation.

Night Audit will check that the day’s transactions and entries are correct and all
supporting documents are there and that all collections match with IDS.

Night Auditor will highlight any short comings In closing bills or uncollected revenue.

The General Cashier will collect and bank all sales revenues and pass entries accordingly
in IDS system for banking recons.

The Revenue Auditor will check that the correct controls have been followed for voids,
complementaries, disputes, HOD accounts and refunds.

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4. Action / Procedures

F&B Cashiers

All Restaurant Cashiers will close their shifts at point of sale and the IDS day/shift
summary printed and signed by the Restaurant manager/Supervisor.

Dockets will be printed in triplicate, The white dockets would have been given to the
guests, the yellow dockets will be kept by F&B and the green dockets will be included in
the cash up.

All the restaurant checks must be sorted in sequential order and confirm that all these
checks added together agree to the total of the shift summary report. All the checks need
to be signed before hand if they were charged to a room or written off as a void, refund,
dispute or complementary. As for the later the duty manager has to sign all voids in the
system.

All the dockets must be summarized, arranged in sequential order and attached to the
IDS day/shift summary. This will include checks closed to cash, checks closed to credit
card, checks closed to a rooms, checks closed to voids, checks closed to HOD accounts,
checks closed to complimentary etc.

There must be no missing check numbers or docket numbers when preparing the cash
ups.

Cardinal Rule:

1. At end of every day/shift the restaurant cashier must print a day/shift summary
and a z report form the Credit card machine and attach. This will be attached to a
Restaurant Summary indicating Groos Revenue, Credit Cards, cash,
Complimentaries, Staff meals, Staff Tips etc manually. The Cashier will Write
the name of the outlet, his/her name the date and sign on the top of the Summary
and counter signed by Restaurant Mgr/Supervisor on duty.

STANDARD OPERATING PROCEDURE

Page 3 of 8
Nr.: CC 05 Cash Up Policy
Department: Cost Control

2. If the guest paid via credit card, the value must be written in the credit card value
column and posted in the right option in IDS.
3. If the guest paid a tip via a credit card then the value must be written in the tip
value column.

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 4. If the room charge column was used then the room number must be written in the
Summary
5. If void/refund/complimentary/HOD/dispute was written in the guest name
column, a reason will be required in the reason column and the Restaurant
Mgr/Supervisor Signature
6. The name of the Manager who approved the void/refund/complimentary/
HOD/dispute will be required in the approval column. The signature must reflect
on the docket.

7. The number of covers per check must be written in the covers column. No covers
should be written for refunds, voids, complimentaries, HOD accounts, disputes or
shift reports.
8. The total cash, total credit card, total room charge and total tips for the shift must
be equal to the total of days summary. if this doesn’t match then the discrepancy
must be recorded and reported to the duty manager on the same day. This will be
Included in the duty managers end of shift report.
9. The summaries for each Outlet will be handed over to the Night auditor by the
cashier and Night auditor to sign on the duplicate summary for restaurant records.

10. The cash in the must be counted and put in the brown envelope. The number of
coins and notes must be written on the brown envelope. The total on the brown
envelope must agree to the cash total on the Summary. For any discrepancies the
duty manager must be informed immediately. There shall be no drop off in the
safe and only after the Night auditor has counted the money and then can be
dropped for safe keeping.

Night Audit

1. Check that the summary if properly completed

2. Check that the cash amount agrees to the cash amount indicated on the both IDS
and Cashier Manual summary.
3. The night auditor must sign to confirm that the details were checked.
4. Process the necessary information and posting on IDS.
5. Drop the cash in the safe and complete the drop sheet register. All parties must
sign.

General Cashier in Finance department

Fetch documents and cash from drop safe, while at the same time completing the drop
sheet register.

The General Cashier must double check that the cash has been counted correctly.

Check that the totals on the brown envelope vs the IDS summary and Manual restaurant
cashier summary agree.

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Confirm that all dockets have been provided and that all dockets have been included in
the summary Inform the Revenue control handling voids, complimentaries, disputes,
HOD accounts and refunds if there are any discrepancies.

Add the information to the daily cash report and confirm that the information has been
correctly inputted on IDS bank recon

Give the void, refund, complimentary, dispute and HOD dockets to the Revenue control
to check.

The Night Auditor, Revenue Controller must also confirm that all the dockets have been
signed by the required staff member.

The Revenue Controller must ensure that the credits are valid and that the necessary prior
approval was obtained (provided prior approval was required) as well as investigate any
suspicious dockets.

5 . Consequences

Transgressions of this policy will be handled in accordance with company’s disciplinary

code which include outright termination on Gross misconduct

6.Appendix

The following signatures are those staff members who will be preparing the cash
ups. They have read this policy and will adhere to the required specifications:

Name Position Signature

……………………………… ………………………………….. ………………

……………………………… ………………………………….. ………………

……………………………… ………………………………….. ………………

……………………………… ………………………………….. ………………

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