Ba c kup a nd Re sto re

SO P
FO R C O NG O C LUSTER

IT De pa rtm e nt, C o ng o C luste r

Ve rsio n 1.0
Ja nua ry 2008
1. C o nte nts

1. C O NTENTS ........................................................................................................ 2

2. INTRO DUC TIO N TO BA C KUPS ......................................................................... 3

2.1. O b je c tive s ................................................................................................ 3

2.2. Sc o pe o f the do c um e nt .......................................................................... 3

2.3. Ro le s .......................................................................................................... 3

2.4. Ve rsio n c o ntro l ......................................................................................... 3

3. G UIDELINES ...................................................................................................... 3
3.1.1. Ba c kup typ e ........................................................................................ 3
3.1.2. Me d ia ro ta tio n sc he me ..................................................................... 4
3.1.3. Ba c kup a uto ma tio n a nd time .......................................................... 4
3.1.4. Ta p e la b e ling ....................................................................................... 4
3.1.5. Ta p e sto ra g e ....................................................................................... 4
3.1.6. Ba c k-up a nd re sto re So ftwa re .......................................................... 4

4. PRO C EDURES WITHIN DRC C LUSTER ............................................................... 5

4.1.1. Ba c kup typ e ........................................................................................ 5
4.1.2. Ta p e la b e ling ....................................................................................... 5
4.1.3. Me d ia ro ta tio n sc he me ..................................................................... 6
4.1.4. Ba c kup timing ...................................................................................... 6
4.1.5. Ta p e sto ra g e ....................................................................................... 6
4.1.6. Re sto ra tio n a nd te sting ...................................................................... 6
2. Intro duc tio n to Ba c kups
Ba c k-up is ma king a c o p y o f file s fro m a ha rd d isk to Ne two rk Atta c he d Sto ra g e
(NAS), Sto ra g e Are a Ne two rk (SAN) a nd / o r ta p e fo r the p urp o se o f re trie va l in
c a se the o rig ina l is e ra se d , c o p ie d o ve r, d a ma g e d , o r d e stro ye d . In the e ve nt o f
a p ro b le m , the file s c a n b e re sto re d fro m NAS, SAN o r the ta p e b a c k o nto the
ha rd d isk.
The b a c kup p ro c e d ure is the c o mp a ny IT life insura nc e . It is vita l fo r a c o mp a ny
to ha ve a ve ry stro ng a nd sa fe b a c kup p ro c e d ure in p la c e .

2.1. O b je c tive s
The o b je c tive o f this d o c ume nt is to p ro vid e g uid e line to the IT te a m fo r
syste ma tic a nd re g ula r b a c kup s o f se rve rs a nd sho ws ho w to p e rfo rm b a c kup
a nd re sto re o p e ra tio ns.

2.2. Sc o pe o f the do c um e nt
This d o c um e nt c o ve rs o p e ra tio ns a nd p ro c e d ure s to b e fo llo we d fo r b a c kup s o f
se rve rs lo c a te d a t Ma e rsk C o ng o o ffic e s in c o mp lia nc y with g lo b a l p o lic y fo r
APM-Ma e rsk o ffic e s.

2.3. Ro le s
The p rima ry re sp o nsib ility fo r ta king b a c kup o f d a ta o n se rve rs re sts with the
syste m a d ministra to r.
The re sp o nsib ility o f ta king b a c kup o f d a ta o n d e skto p s so le ly re sts with the use rs.
The use rs sho uld b a c kup c ritic a l d a ta o nto the file se rve r in the ir ho me / p e rso na l
d ire c to ry. Mo re o ve r it is hig hly re c o mme nd e d to sa ve a ll c ritic a l b usine ss d a ta in
the se rve r (using ne two rk d rive ).

2.4. Ve rsio n c o ntro l

Ve rsio n Da te Autho r Ap p ro ve r Re a so n
1.0 No ve mb e r 2007 Bla ise N. LEMBASI Jo hn MIETES First ve rsio n
1.1 Ja nua ry 2008 Bla ise N. LEMBASI Jo hn MIETES Re visio n

3. G uide line s

3.1.1. Ba c kup type

The re a re thre e b a c k-up le ve ls tha t a re use d with va rio us me d ia ro ta tio n

sc he me s: full b a c k-up a nd two typ e s o f p a rtia l b a c k-up c a lle d inc re me nta l a nd
d iffe re ntia l.
Full Le ve l
A full b a c k-up usua lly inc lud e s the e ntire syste m a nd a ll its file s. We e kly, mo nthly
a nd q ua rte rly b a c k-up s c o nstitute a full b a c k-up . The first we e kly b a c k-up sho uld
b e a full b a c k-up , usua lly ma d e o n Frid a y o r o ve r the we e ke nd , in whic h a ll
d e sire d file s a re c o p ie d . Sub se q ue nt Mo nd a y–thro ug h-Thursd a y b a c k-up s, until
the ne xt full b a c k-up , c a n b e e ithe r inc re me nta l o r d iffe re ntia l to sa ve time a nd
b a c k-up m e d ia sp a c e .
Inc re m e nta l Le ve l
With inc re me nta l b a c k-up , o nly the file s tha t ha ve c ha ng e d sinc e the la st full o r
inc re me nta l b a c k-up a re b a c ke d up . Sub se q ue nt inc re me nta l b a c k-up s o nly
b a c k up tho se file s tha t ha ve c ha ng e d sinc e the p re vio us inc re me nta l b a c k-up .
O n a ve ra g e , inc re me nta l b a c k-up s ta ke le ss time b e c a use the re a re fe we r file s
b a c ke d up . Ho we ve r, it ta ke s lo ng e r to re sto re d a ta sinc e d a ta fro m the la st full
b a c k-up , p lus d a ta fro m a ll the inc re me nta l b a c k-up s, must b e re sto re d .
Diffe re ntia l Le ve l
With d iffe re ntia l b a c k-up , e ve ry file tha t ha s c ha ng e d sinc e the la st full b a c k-up
is b a c ke d up e a c h time . It is fa ste r to re sto re a d iffe re ntia l b a c k-up . All yo u ne e d
is the la st full a nd la st d iffe re ntia l b a c k-up .
Diffe re ntia l b a c k-up is g a ining in p o p ula rity b e c a use it tra p s file s a t p o ints in time ,
fo r e xa mp le , p rio r to virus c o rrup tio n.

3.1.2. Me dia ro ta tio n sc he me

 O ne o f the p re fe rre d me d ia ro ta tio n mo d e l is G FS. In G FS, “ So n" is the

inc re me nta l o r d iffe re ntia l d a ily b a c k-up , "Fa the r" is the full we e kly b a c k-up ,
a nd "G ra nd fa the r" is the mo nthly full b a c k-up . A to ta l o f 12 me d ia se ts a re
re q uire d fo r this b a sic ro ta tio n sc he me (fo ur d a ily, Mo nd a y–Thursd a y; five
we e kly, Frid a y we e k 1-5; a nd thre e mo nthly, mo nth 1-3). The me d ia is re use d o n
the d a y, we e k o r mo nth ma tc hing its la b e l.

3.1.3. Ba c kup a uto m a tio n a nd tim e

The d a ily b a c kup s must b e a uto ma te d . Typ ic a lly the b a c kup jo b is sc he d ule d to
run a fte r wo rking ho urs (d uring the nig ht). In the e ve nt tha t a b a c kup fa ils a
ma nua l b a c kup will b e p e rfo rme d imme d ia te ly.

3.1.4. Ta pe la be ling

 The 12 ta p e s a re g ro up e d in se t o f ta p e s. The y a re ma rke d in the fo llo wing wa y:

Se t 1 – 4 ta p e s fo r d a ily b a c kup : Mo nda y - Tue sd a y - We dne sda y – Thursd a y
Se t 2 – 5 ta p e s fo r we e kly b a c kup : We e k1 – We e k2 – We e k3 – We e k4 – We e k5
Se t 3 – 3 ta p e s fo r we e kly b a c kup : Mo nth1 – Mo nth2 – Mo nth3

3.1.5. Ta pe sto ra g e

 All ta p e s c o nta ining full b a c kup will b e sto re d o ff-site . This me a ns tha t e ve ry
Mo nd a y e ve ning , we will g ive to the re sp o nsib le o f the sto ra g e the ta p e
c o nta ining the full b a c k-up (w e e kly o r mo nthly b a c k-up s) fo r sto ra g e . Eve ry
Frid a y mo rning , we will re trie ve the ta p e tha t will b e use d fo r the full b a c kup .

3.1.6. Ba c k- up a nd re sto re So ftwa re

 Fo llo wing so ftwa re a re use d to ta ke b a c kup o f Exc ha ng e a nd File se rve rs:

 · VERITAS: Sto ra g e Ma na g e me nt – SAN, NAS a nd TAPE, Ba c kup a nd
Re c o ve ry, Ne tBa c kup Sto ra g e Mig ra to r fo r Wind o ws 2000 (a nd Exc ha ng e
2000)
· C AI: ARC se rve IT – TAPE
· De ll using EMC Re p lic a tio n Ma na g e r so ftw a re
· HP using Po we r Pa c k so ftwa re suite s
· IBM using NSI so ftwa re Do ub le -Ta ke
 If fo r a ny re a so n, we c a nno t p e rfo rm b a c k-up using the a b o ve me ntio ne d
so ftwa re , we will use Mic ro so ft NTBa c kup . In no rma l c a se , NT Ba c kup is no t
re c o mme nd e d b e c a use o f its limita tio n (it e xc lud e s a ll file s in use , d o e s no t
a llo w a c o ld re sto re fo r a n e xc ha ng e …).

Re sto ra tio n a nd Te sting
Te sts o f the inte g rity o f ta p e s a nd the re sto ring fe a ture o f the so ftwa re will b e
p e rfo rme d a t re g ula r inte rva ls.
O ne ta p e will b e se le c te d fro m Mo nthly/ We e kly ta p e s a nd te ste d . Te sting will b e
lo g g e d in a n IT O p e ra tio n
Lo g Bo o k.

4. Pro c e dure s within DRC c luste r

4.1.1. Ba c kup type

In DRC the b a c kup typ e is:

- Diffe re ntia l b a c k- up fo r d a ily b a c kup a nd
- Full fo r we e kly, mo nthly a nd q ua rte rly b a c kup .

4.1.2. Ta pe la be ling

All b a c kup ta p e s will b e la b e le d fo r id e ntific a tio n p urp o se s, a s fo llo w:

 Sc o p e : the typ e o f b a c kup , full, inc re me nta l o r d iffe re ntia l b a c kup
 Da te o f first use : the d a te the ta p e is use d fo r the first time .
 Pe rio d : the d a y o f the we e k o r the we e k numb e r o f the ye a r o r the mo nth o f
the ye a r
 Se ria l Numb e r: Sig nific a nt whe n mo re tha n o ne ta p e is re q uire d fo r o ne b a c kup
se ssio n.
 Se rve r na me : the na me o f the se rve r (fo r insta nc e : SC RBAPPC DJLX001)
 Ro ta tio n p e rio d : the ro ta tio n o r re te ntio n p e rio d
 Exa m p le

Da ily b a c kup ta p e s la b e ls
Sc o p e : FULL
Da te o f first use : 11 Fe b 2008
Pe rio d : MO N
Ro ta tio n : O ne We e k
Se rve r Na me : SC RBAPPC DJLX001
Se ria l No : 1/ 1
 Re sto ra tio n te st d a te : -

We e kly b a c kup ta p e s la b e ls
Sc o p e : FULL
Da te o f first use : 15 Fe b 2008
Pe rio d : WEEK -01
Ro ta tio n : 4 we e ks
Se rve r Na me : SC RBAPPC DJLX001
Se ria l No : 1/ 1
Re sto ra tio n te st d a te : -

Mo nthly b a c kup ta p e s la b e ls
Sc o p e : FULL
Da te o f first use : 8 Fe b 2008
Mo nth : JAN-06
Ro ta tio n : o ne Se me ste r
Se rve r Na me : SC RAPPC DJLX001
Se ria l No : 1/ 1
Re sto ra tio n te st d a te : -

4.1.3. Me dia ro ta tio n sc he me

The c ho se n mo d e l fo r DRC C luste r is the G ra nd fa the r-Fa the r-So n (G FS).

4.1.4. Ba c kup tim ing

The d a ily b a c kup s a re a uto ma te d . Typ ic a lly the b a c kup jo b is sc he d ule d to run
a t 20:00 d uring the nig ht. Eve ry mo rning the IT a ssista nt will c he c k tha t the
b a c kup wa s suc c e ssful. In the e ve nt tha t a b a c kup fa ils a ma nua l b a c kup will b e
p e rfo rme d imme d ia te ly.

4.1.5. Ta pe sto ra g e

The we e kly, mo nthly a nd q ua rte rly b a c kup ta p e s will b e sto re d o ff site . Fo r

Kinsha sa ta p e s will b e sto re d in a sa fe a t C o untry To p re sid e nc e a nd fo r Ma ta d i
a t Bra nc h Ma na g e r Re sid e nc e .
Eve ry Mo nd a y, the IT a ssista nt will g ive the b a c kup ta p e fo r sto ra g e to the
ma na g e r (c o untry to p o r b ra nc h ma na g e r) a nd he will re c e ive a we e kly,
mo nthly o r q ua rte rly ta p e fro m sa me .

4.1.6. Re sto ra tio n a nd te sting

Te sts o f the inte g rity o f ta p e s a nd the re sto ring fe a ture o f the so ftwa re will b e
p e rfo rme d o n first Sa turd a y o f e a c h mo nth.
O ne ta p e will b e se le c te d fro m Mo nthly/ We e kly/ q ua rte rly ta p e s a nd te ste d .
Te sting will b e lo g g e d in a n IT O p e ra tio n Lo g Bo o k.