How we did the agile transformation in 40 days

Iván Corps
Twitter: @IvanCorps @ING_es
Tag: #itsmAGILE18

Sesión: [#7]
Our Journey

1999 2012 2017 2018 Today

ING Spain Agile IT 1AWoW Delivery Unit Continuous

for Transformation Improvement
Delivery Unit

Before After
Delivery Transformation
40 Big Bang
days
Before Delivery Transformation

1999 2005 2012 2017

The agile journey of IT
2012 2013 2014 2015 2016 2017

Introducing Biz & IT organized All IT Team Improve Teams into Build Bank Wide
Big Program on around customer doing Agile High Performing Obeya Room
continuous
top Scrum needs Teams
Improvement
Culture Kaizen
Start developing Start DevOps
Start to
Helping a friendly Adoption
automate
Getting Started contractors to Agile PMO
environment
with Scrum Provisioning use Scrum &
Kanban

Visualizing and Start Building a

reducing end-to- Friendly
end WIP with Continuous
Kanban Delivery
System

Start Building a
modular
Arqcuitecture 4
One Agile Way of Working for Delivery Unit

Business
Marketing
Comms
UX
Data Analysts
IT (Dev,Arc,Ops)
Innovation

Support from ING Group’s Reference model

Local C-level full buy-in
Our Journey

1999 2012 2017 2018 Today

ING Spain Agile IT 1AWoW Delivery Unit Continuous

for Transformation Improvement
Delivery Unit

Before After
Delivery Transformation
40 Big Bang
days
Delivery Unit Transformation
The Transformation Team

Relevant

Influencers

Balanced
Business HR
Empowered IT Facilities
Comms Agile Coaches
Delivery Unit Transformation
The Workstreams

New Delivery Organization

Spotify-based model identifying value-chains for Tribes and CoE

Upgrade HR model
New functions and roles implies new maturity model and evaluations

Upgrade Facilities
To encorage new behaviours: Tribe Obeya Rooms, Teams together, boards, no personal desks

Upgrade Way of Working

On-boarding of people in waves and communicate the right messages to avoid noise
Delivery Unit Transformation
The Agile Week
Delivery Unit Transformation
The Agile Week
Delivery Unit Transformation
The Agile Week

Why we are doing this?

What’s new for you?
Training
Chapters and Teams basic set-up

What to do next Monday?

Delivery Unit Transformation
Party and Go Live!
Our Journey

1999 2012 2017 2018 Today

ING Spain Agile IT 1AWoW Delivery Unit Continuous

for Transformation Improvement
Delivery Unit

Before After
Delivery Transformation
40 Big Bang
days
 Today

C-Level full buy-in This is not only a new organizational chart

Listen to people‘s concerns on a daily basis More training to avoid noise and to empower people

ING culture helps to embrace the change People suffer when breaking silos

And a lot, lot, lot more….

Make the change and then make it happen
One Strategy
Be brave to make the change
Be humble to learn from your mistakes
Be passionate to enjoy the journey
One Attitude
Thanks

17
Questions?

18