Daniel Anghel

4895 North Bridges Drive, Phone: 770-329-2792

Alpharetta, GA 30022 kg4nfg@gmail.com

S ERVICE M ANAGER
Self-starter with 20+ years of managerial experience and computer skills who works
well under the pressure of deadlines and stays focused on the end goal.
Hard working, outside the box thinker, top performer with demonstrated ability to adapt
to market changes. Ability to make quick decisions in order to satisfy customers’
immediate and long-term needs while adhering to company policies and goals. Always
looking for new ways to expand the knowledge and productivity of the whole team.

KEY SKILLS

• International Experience • Team Leader/Team Player • Tireless Work Ethic

• Innovative Problem-Solver • Highly Detail Oriented • Win-Win Negotiator

PROFESSIONAL EXPERIENCE

MSK Covertech Service Manager, 2014-present

Acworth, GA

MSK is a German based company and a world leader in manufacturing of industrial packaging
equipment and complete cold-end solutions for the glass industry. During my first year, the
revenue for the Service Department increased by over 50% and has continued to grow
every year.

 Managing the USA service department, from day-to-day activities to long term
planning
 Ongoing development of a matrix method used for the assessment and development
of the technical personnel which provides insight into proper assignment of service
calls
 Organizing the training schedule in Germany, Hungary and USA for all US technicians
 Scheduling all new installations and service calls in collaboration with the sales team,
the factory and the Project Managers
 Wrote and implemented the procedure manual for the progression of a service call
 Doubled the number of service technicians due to the rapid growth of service
business
 Created an incentive program for the Service Department in order to sell part kits,
retrofits and service contracts, which increased the parts sales and number of
contracts from 2 to over 10 in the first year of service at MSK
 Selling retrofit kits and optimizing services to existing customers is over 25% of the
service revenue, a 100% increase
 Organized the parts department from new racks and shelfs to new software for
generating recommended parts list for new equipment sales
Daniel Anghel Resume/Page2

Xpedx Master Technician, 2013-2014

Suwanee, GA

Xpedx was part of International Paper and has recently merged with Unisource to form Veritiv.
Veritiv is North America’s leader in business-to-business distribution solutions.

 Managed technicians from Georgia, Tennessee, Alabama, South Carolina and

Louisiana
 Organized the training schedule for new and existing equipment
 Daily review of previous day activities and corrected all the technicians’ clerical
mistakes
 Daily contact with all the technicians to gauge the progress with every service call
and plan the activities for the next days
 Recruited and onboarded all new service personnel

OCS Checkweighers Service Manager, 2011-2013

Snellville, GA

OCS is a pioneering company in the manufacturing of Checkweighers for the food and
pharmaceutical industries and for logistic application in the material handling industry. The
revenue for the service department doubled during my tenure and the number of
technicians increased from 5 to 8.

 Managed the USA service department from day-to-day activities to long term
planning
 Wrote and implemented the procedure manual for the progression of a service call
 Transitioned the Service Work Orders, and all other reporting forms, from manual
paper forms to electronic forms saving time and money for the company
 Collaborated with European colleagues to achieve the best price point for the
worldwide service contracts sold by OCS
 Started a database for all the technical issues discovered by technicians that can be
used for future troubleshooting
 Started the use of a cloud-based server for all the technical documentation and
manuals
 Created an incentive program for the Service and Sales Departments in order to sell
service contracts, which increased the number of contracts from 3 to over 20 in the
first year of service at OCS
 Because of the strict adherence to the new policies for the Parts Department, the
year-end inventory achieved .5% inventory shrinkage, a reduction from 8%-10% in
the previous years
Daniel Anghel Resume/Page3
GBC/COSMO Technical Manager, 1995-2011
Addison, IL

GBC/Cosmo is an international company selling OPP and PET based films for the printing
industry with a focus on book publishing and finishing. I worked with GBC right out of school
and had a progressive career starting as a bench technician in the reconditioning center in
Wheeling, IL.

 Managed technical support for multi-million dollars in sales accounts throughout the
Southeastern US and South America
 Initiated and coordinated the purchase of service parts and services from outside
vendors
 Assisted in reducing the spare parts inventory levels to better match machine population
in the market and usage
 Prepared and implemented technical training seminars for new commercial laminating
customers in South America and Australia
 Developed a local technical support teams in Brazil, Chile and Argentina in order to
speed up customer response time and reduce expenses
 Experienced in installing, troubleshooting and repairing high speed laminating systems
manufactured by GBC, Billhofer, Komfi, TPE and GMP.
 Installed and performed the training of the MABEG high speed paper feeders
 Repaired and/or replaced PIV gear boxes and 3 phase motors used in in the laminators
 Hands on experience with SEW Eurodrive, Yaskawa, Mitsubishi VFD drives
 Extensive knowledge of Sterlco high-pressure water heaters
 Replaced and reprogrammed PLCs from Mitsubishi, Panasonic, Matsushita, Klockner
Moeller and Allen Bradley
 Traveled extensively for business, both nationally and internationally, to install
commercial laminating systems and train new customers on operating and maintaining
the new equipment
 Started the Internet Video service program to help remote customers with
troubleshooting their equipment

EDUCATION

McKenzie College, Chattanooga, TN Computer Programming