A SURVEY ON THE ''CHALLENGES AND OPPORTUNITIES FOR RETAIL SECTOR IN E-COMMERCE - E-RETAIL INDUSTRIES - Google Forms

6/9/2020 A SURVEY ON THE ''CHALLENGES AND OPPORTUNITIES FOR RETAIL SECTOR IN E-COMMERCE/E-RETAIL INDUSTRIES - Googl…
A SURVEY ON THE ''CHALLENGES AND OPPORTUNITIES FOR RETAIL SEC

Questions Responses 70
Section 1 of 4
A SURVEY ON THE ''CHALLENGES AND

OPPORTUNITIES FOR RETAIL SECTOR IN E-
COMMERCE/E-RETAIL INDUSTRIES
(I AM ASHISH SARANGI)
( I AM CONDUCTING THIS SURVEY FOR KNOWING THE FACT OF E-COMMERCE REGARDING THE RETAIL
BUSINESS)
(THANKS FOR YOU RESPONSE)
(YOUR RESPONSE IS VALUABLE FOR ME)
(THANKS FOR BEEN A PART OF THIS RESEARCH)
After section 1 Continue to next section
Section 2 of 4
CHALLENGES AND OPPORTUNITIES OF

RETAIL SECTOR IN E-COMMERCE
(THANK YOU FOR THE RESPONSE)
Image title
https://docs.google.com/forms/d/1h2d_VDhRcraCEDbI64haLv6XtXCVzHSHG6udM-eAApc/edit 1/18
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Are you aware of E-commerce/E-retailing *
Yes
No
Maybe
can not say/don't know
Are you using e-commerce site *
Yes
No
Maybe
can not say/don't know
If you are not using E-commerce site what is the reason of it
lack of investment
Not adapted to it
having small business
Satisfied with offline business
All of this
I have business in e-commerce but the usage is less
If you are using E-commerce site what is the reason of it *
create flexibility in business
Creates more option for business
Helps to develop marking strategies
Helps to connection world wide
It give more facilities to the existing costumers
To get more costumers
To increase the sales
For how many years you are using E-commerce site? *
1 year
1-5 years
More than 5 years
Not using
Are you having your business in E-commerce site *
Yes
No
What is purpose of your retail business using E-commerce *
For Sales
For Marketing
For Finance
For Accounting
For Customer Service
For Human Resources activities
For consulting
All of this
Can not say
For what business are you using E- commerce/E-retailing? *
business to busines
business to consumer
business to government
consumer to conumer
Both A and B
Other
All of this
Can not say
In which type of business are you getting high satisfaction and growth rate in e-commerce *
very high high average low very low
business to bu…
business to co…
business to go…
consumer to co…
Both A and B
Other
What is the method of taking orders in your business *
Whats app
Text message
Mail
Phone call
virtual platform
website application
personal visit
Rate the method of ordering use by the costumer (as per usage) *
very high high average low very low
Whats app
Text message
Mail
Website Applic…
Phone Call
Virtual platform
Personal visit
How are your payment are been done for the business situated in E-commerce *
Debit-card
Credite-card
Internet-banking
Payment wallets
Cash on delivery
Rate your mode of payment use by the customers (as per usage) *
very high high averge low very low
Debit card
Credit card
online banking
payment wallet
Cash on delivery
What facilities are you providing in your e-commerce site of your retail business *
Online payment
24 hrs available
Cash on delivery
Return policy
customer services
All of this
Can not say
Which of your business performance is best *
Online business
Offline business
Both A and b
Can not say
Is retailing or marketing in e-commerce is better than traditional method? *
1 2 3 4 5
Strongly disagree Strongly agree
How E-commerce is been helpful for you in terms of your retail business? *
Broadens consumer choice
Encourages price transparency
Fastens business process
creates flexibility in business
All of this
from your point of view which is the best opportunities of e-retailing? *
Effectively caters to customers’ demands
Smooth-ens business by creating customer and businessman network
Ensures guarantee of payment
Gives high growth and customer satisfaction rate
Provides best tools for marketing
All of this
Can not say
Are you satisfied with the opportunities provided by E-commerce *
1 2 3 4 5
strongly dissatisfied strongly satisfied
What are the challenges to the implementation of e-commerce in India? *
Slow penetration of internet
Security concerns
Lack of trust
Consumers’ awareness level is low
High investment cost
competition with other
All of this
Can not say
Are you satisfied with the services, feature, tool provided by E-commerce *
1 2 3 4 5
Strongly dissatisfied Strongly satisfied
Is E-commerce is helping you to uplift or grow your retail business *
Yes
No
Can not say
Are you getting a positive response for your retail business by using E-commerce *
Yes
No
Can not say
Is E-commerce is providing guideline regarding different business which are available in the *
market
Yes
No
Can not say
Is E-commerce is providing guideline regarding to make decision of investment on different *

business in the market which are available in the market
Yes
No
Can not say
Do you agree that e-commerce can provide an alternative marketing channel by giving high *
satisfaction rate?
1 2 3 4 5
Strongly disagree Strongly agree
What measure would you recommend for promotion of your retail business in all over the *
world through e-commerce ?
Promotion of internet
To increase the awareness level of people
An integrated promotional approach
Other measures
Do not know/ Cannot say
Which is the best option for the for the promotion of your retail business in E-commerce *
network and connection all over the world?
Social media
YouTube
Text messages
Using of mail for marketing
Mobile marketing
Do not know/ Cannot say
What according to you is the future of E-retailing/E-commerce in India? *
Very good
Good
Not so good
Do not have a future in India
Do not know/ Can not say
Do you think that the application of E-commerce has increased the growth of retail sector *
over the years?
1 2 3 4 5
Strongly disagreed Strongly agreed
Do you thing that the Govt. of India is doing its enough to promote e-commerce in India? *
1 2 3 4 5
Strongly disagreed Strongly agreed
Will you help to spread E-commerce network all over *
Yes
No
Can not say
If you have any comment or suggestion regarding this survey please mention below *
Long answer text
Rate your experience of E-commerce *
1 2 3 4 5
Very bad Very good
Section 3 of 4

INDUSTRIES
(THANK YOU FOR THE RESPONSE)
AGE *
20-30
30-40
40-50
Above 50
Which city do you live *
Short answer text
What business are you having *
Provision store
Cloth store
Book store
Stores for Men/Women useful accessories
Mobile stores
Others
From how many years are you running this business *
5-10
10-15
15-20
Above 20
What type of business are you having *
Sole Proprietorship
Partnership
Limited Partnership
Corporation
Limited Liability Company
Nonprofit Organization
Cooperative
Which is your value of your business *
1 2 3 4 5
Very low Very high
what is your business method? *
business to busines
business to consumer
business to government
consumer to conumer
Both A and B
Other
Can not say
Rate your experience of this survey

Linear scale
1 to 5
1 Very bad
5 Very good
Required
Section 4 of 4

INDUSTRIES
(THANK YOU FOR YOUR VALUABLE RESPONSE AND FOR BEING THE PART OF THE SURVEY
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6/9/2020 A SURVEY ON THE ''CHALLENGES AND OPPORTUNITIES FOR RETAIL SECTOR IN E-COMMERCE/E-RETAIL INDUSTRIES - Googl…

A SURVEY ON THE ''CHALLENGES AND OPPORTUNITIES FOR RETAIL SEC

A SURVEY ON THE ''CHALLENGES AND

(THANKS FOR YOU RESPONSE)

(YOUR RESPONSE IS VALUABLE FOR ME)

(THANKS FOR BEEN A PART OF THIS RESEARCH)

After section 1 Continue to next section

CHALLENGES AND OPPORTUNITIES OF

Are you aware of E-commerce/E-retailing *

can not say/don't know

Are you using e-commerce site *

can not say/don't know

If you are not using E-commerce site what is the reason of it

having small business

Satisfied with offline business

I have business in e-commerce but the usage is less

If you are using E-commerce site what is the reason of it *

create flexibility in business

Creates more option for business

Helps to develop marking strategies

Helps to connection world wide

It give more facilities to the existing costumers

To get more costumers

To increase the sales

For how many years you are using E-commerce site? *

More than 5 years

Are you having your business in E-commerce site *

What is purpose of your retail business using E-commerce *

For Customer Service

For Human Resources activities

Can not say

For what business are you using E- commerce/E-retailing? *

Can not say

very high high average low very low

What is the method of taking orders in your business *

very high high average low very low

very high high averge low very low

Can not say

Which of your business performance is best *

Can not say

Is retailing or marketing in e-commerce is better than traditional method? *

Strongly disagree Strongly agree

Broadens consumer choice

Encourages price transparency

Fastens business process

creates flexibility in business

from your point of view which is the best opportunities of e-retailing? *

Effectively caters to customers’ demands

Smooth-ens business by creating customer and businessman network

Ensures guarantee of payment

Gives high growth and customer satisfaction rate

Provides best tools for marketing

Can not say

Are you satisfied with the opportunities provided by E-commerce *

strongly dissatisfied strongly satisfied

What are the challenges to the implementation of e-commerce in India? *

Slow penetration of internet

Consumers’ awareness level is low

High investment cost

competition with other

Can not say

Strongly dissatisfied Strongly satisfied