Observation Checklist – BSBLDR511 - Develop and

use emotional intelligence

Task 2.2

Student name:
Student ID:
Date Completed: 1.08.20
Location: GMC

BSBLDR511 - Develop and use emotional intelligence V2 2020 Page 1

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 Instructions to student
Schedule a suitable time with the trainer and assessor in week 4 of class to perform a
Role-Play in class with another student. You will play the role of a manager (the founder
of the company or a manager in the organisation), and the other student will play a team
member experiencing severe difficulties in their role. Please refer to the scenario in the
assessment document.

The trainer and assessor will observe and evaluate your performance during the Role-
Play.

Before the Role-Play

 Prepare a plan to facilitate the meeting with the team member (Role-Play), in
the form of personal notes as instructed.
 Prepare the feedback form to sue at the end of the Role-Play.

During the Role-Play

 Undertake the Role-Play as instructed

 Identify emotional stressors, determine the emotional state and cultural
expression of emotions in the team member.
 Respond to the emotional state of the team member using EI.
 Respond to cultural expressions of emotions.
 Demonstrate adaptability, understanding, and flexibility when dealing with the
team member.
 Assist the team member in understanding the effect of their behaviour and
emotions on others in the workplace.
 Encourage the team member to manage their own emotions.
 Ask the team member to complete a feedback form (Template 2).

After the Role-Play

 Collect the feedback from the team member.

 Prepare a development plan (a mix of coaching, mentoring and training
activities) to support the team member.

Duration: 20-30 minutes.

If you are absent from class, it is your responsibility to make alternative arrangements
with the trainer and assessor to undertake the Role-Play. You may only reschedule once.

Instructions to assessor

BSBLDR511 - Develop and use emotional intelligence V2 2020 Page 2

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 The student is required to Role-Play a Manager- Team Member scenario to apply EI in a
simulated work environment

Observe and evaluate the performance of the student during the Role-Play.

 Print the Observation checklist before the Role-Play.

 Make sure to adjust this document to allow enough space for comments and
feedback.
 Discuss the requirements of the Role-Play with the student to make sure that
he/she is clear on what is expected.
 Observe and evaluate the performance of the student during the Role-Play using
the checklist provided
 Ask the student to answer the support questions in this document and provide
feedback
 Discuss the feedback with the student
 All parties to sign and date
 The student to submit the observation checklist with his/her assessment

You will be looking for the student’s demonstrated ability to apply knowledge and skills
required to use emotional intelligence.

OBSERVATION

Assessor to complete –

Tasks observed and standards expected Yes /No

The student performs work in an organised manner: Yes ☒ No ☐

o Prepared a plan to facilitate the meeting with the team member (Role-Play),
in the form of personal notes as instructed.
o Prepared the feedback form to sue at the end of the Role-Play.

Comments:

Good preparation, well done!

BSBLDR511 - Develop and use emotional intelligence V2 2020 Page 3

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 Assessor to complete –

Tasks observed and standards expected Yes /No

The student interacts and engages with the team member effectively Yes ☒ No ☐
using EI and communication techniques:

o Uses appropriate language and nonverbal features to present the information

about the performance issues and to seek feedback
o Uses listening and questioning skills to elicit the views of the team member
and to clarify or confirm understanding
o Adapts personal communication style to model behaviours, build trust and
positive working relationships with the team member
o Responds to the emotional state of the team member and assess emotional
cues
o Identifies any range of cultural expressions of emotions and respond
appropriately
o Provides opportunities for the team member to express their thoughts and
feelings
Comments: Information was clearly presented using appropriate language. The student has
managed to build trust with the other party during the role-play. They provided the team member
with an opportunity to express their feelings and concerns.
The student leads with a collaborative approach: Yes ☒ No ☐

o Asks questions
o Applies inclusive techniques to develop an understanding
o Supports the team member in improving EI
o Assists the team member in understanding the effect of their behaviour and
emotions on others in the workplace
Comments:

Good questioning skills. The effect of their behaviour was explained to the other party.
The student concludes the meeting achieving a positive outcome: Yes ☒ No ☐

o Proposes an action plan to support the team member in decreasing their level
of stress and finding motivation in their own work
o Demonstrates flexibility and adaptability when dealing with the team member
o Collects feedback as required
Comments:

BSBLDR511 - Develop and use emotional intelligence V2 2020 Page 4

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 Assessor to complete –

Tasks observed and standards expected Yes /No

Proposed actions were discussed at the end of the meeting. The feedback was collected and
submitted together with the assessment task answers.
Feedback to student
The student has participated in a role-play and demonstrated high level of EI and good
communication skills. They could gain trust during the meeting and were able to encourage the
other party to share their feelings and thoughts freely. Good work, well done!

Student to complete - Answer /Response provided

Questions to support the

observation
What EI skills did you apply
during the Role-Play? Provide an
example.
What cultural expressions of
emotions did you identify during
the Role-Play?
How did you use flexibility and
adaptability when dealing with the
team member and the situation?
How did you create opportunities
for the team member to express
their thoughts and feeling?
What did you do well? What could
you improve?
Assessor’s feedback:

All the task requirements are successfully addressed. Good work! Keep it up!

The responses provide supporting evidence of knowledge and skills required to use

BSBLDR511 - Develop and use emotional intelligence V2 2020 Page 5

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 Student to complete - Answer /Response provided

Questions to support the

observation
emotional intelligence: Yes ☒ No ☐

Task Outcome

Satisfactory ☒ Not Yet Satisfactory ☐

Student signature acknowledging the feedback:

_______________________________________________________

Assessor name Vladilena Zmyslinskaya

Assessor signature: Date: 25.07.20

BSBLDR511 - Develop and use emotional intelligence V2 2020 Page 6

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au