BSBWHS605 TASK 2

Plan containing outcomes of consultation

In order to ensure that the WHSMS and its accompanying documentation will meet the needs and
expectations of all Pitstop employees across Victoria, NSW and Queensland, you are piloting your
WHSMS implementation in the Wollongong, NSW service station. Pitstop Wollongong is the service
station with the most WHS incidents to-date, with a representative workforce of relatively new
employees and with only a few long-serving staff.

Pitstop workplace current (pre-WHSMS) operations

Store activities list the following activities are carried out at Pitstop.

Employees

Ongoing activities

● Serve customers.

● Resolve issues associated with use of petrol or LPG pumps.

● Heat pies.

● Receive and store frozen and refrigerated food items.

● Banking notes and cash register balancing.

● Mop and clean floors.

Once-a-day activities

● Clean all forecourt pumps.

● Pick up all rubbish on the forecourt.

● Replace water and supplies on the forecourt.

● Change display board prices.

● Move stock from reserve to retail shelves.

Weekly activities

● Measure the fuel volumes in the underground storage tanks.

● Receive deliveries of LPG and Petrol.

● Receive and store retail products.

● Reorganise reserve stock.

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● Stock take inventory items on forecourt, shop and reserve.

Store Managers

Ongoing activities

● Monitor employees under supervision.

● Aid employees where required.

● Coach/train employees.

● Induct new employees.

● Provide reports to senior management as requested.

Daily activities

● Sales, inventory and banking reports for General Managers.

Yearly activities

● Performance Review and Development Program (PRDP).

Wollongong store employee skills

Employee Comments

Store Manager 1 year managerial experience. Not sure how WHSMS could integrate with existing systems. No idea
how to use the pie oven; otherwise familiar with all store procedures. Adequate knowledge of all
safety procedures but unsure of risk assessment process. Certificate IV in Training and Assessment. 2
years training experience. No first aid training. Good knowledge of WHS legal framework. Good written
and verbal communication skills. Can write reports.

Shift Manager 1 18 months experience – 6 months as shift manager. No formal training experience; provides informal
training to new staff. No first aid training. No understanding of performance measures. No previous
managerial experience. Can use the pie oven. Adequate knowledge of safety and emergency
procedures. Limited knowledge of WHS legal framework – originally from UK. Excellent verbal
communication but poor written communication skill

Shift Manager 2 5 years’ experience. Competent in all aspects of working in a petrol station. Can use pie oven.
Adequate knowledge of safety and emergency procedures. No knowledge of WHS legal requirements.
Good written and verbal communication skills.

Cashier 1 2 years’ experience. Competent in all aspects of working in a petrol station. Some experience with
other pie ovens. Adequate knowledge of safety and emergency procedures. Adequate knowledge of
WHS legal requirements. Good written and verbal communication skills
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Cashier 2 18 months experience. Can use all in store equipment safely, but unsure of outdoor safety procedures.
Adequate knowledge of emergency procedures. Can use pie oven. No knowledge of WHS legal
requirements. Poor written and verbal communication skills.

Cashier 3 12 months experience. Competent in all aspects of working in a petrol station. No idea how to use the
pie oven. No knowledge of safety procedures, but adequate knowledge of emergency procedures. No
knowledge of WHS legal requirements. Good verbal communication but poor written communication
skills

Cashier 4 6 months experience. Not yet competent in all aspects of working in a petrol station. No idea how to
use the pie oven. Adequate knowledge of safety and emergency procedures. No knowledge of WHS
legal requirements. Good written and verbal communication skills.

Cashier 6 3 months experience. Not yet competent in all aspects of working in a petrol station. Can use pie oven.
No knowledge of safety or emergency procedures. No knowledge of WHS legal requirements. Good
verbal communication but poor written communication skills.

Draft risk assessment and control procedure

Main Types of Risk Managing the Risk

Fuel Storage Control Measures

The storage of petrol may pose several risks: Fire/explosion, Adherence to legislative requirements contained in the
environmental damage, health effects when handled by Dangerous Substances (Retail and Private Petroleum Stores)
individuals. Regulations of 1979, S.I. 311 of 1979 and when appropriates
other appropriate legislation following industry best practice.

Ensure all staff are adequately trained (retain training

records)

Storage tanks and dispense pumps are adequately

maintained and monitored

Appropriate wet stock management procedures are used

Identify hazardous areas and control all sources of ignition -

use appropriate warning and hazard signs.

Vehicle Movement Control Measures

There is considerable movement Devise a safe system of traffic movement, e.g. a one-way
system for entering and exiting the forecourt.
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of cars and other vehicles on the
forecourt which could lead to accidental
collision with structures, people
and other vehicles.
Hazardous Substances
Some items of stock and chemicals used in the car wash and
for general cleaning can be harmful. Exposure to them
through use, accidental spillage
or leaks, can cause respiratory problems, dermatitis or
chemical burns.
Manual Handling
The removal of access covers to storage tanks, moving LPG
cylinders and positioning of large cleaning fluid containers
may cause back injury or
muscular strains
Slips, trips and falls
In Winter, snow and ice on the forecourt can present a risk to
pedestrians from falling and from skidding vehicles. Fuel and
oil spillages on the forecourt can present a slipping hazard
Electricity
Accidents are mainly due to misuse of, or badly maintained,
equipment and there is an increased risk of electric shock
when using equipment externally in a wet environment e.g.
commercial vacuums and car washes.
Display clear information/warning signs setting out the traffic
control arrangements.
Provide sufficient designated parking areas close to the shop
and away from the pumps.
Provide mechanical protection to vulnerable structures such
as fuel tanks and liquified petroleum gas (LPG) storage areas.
Control Measures
Store all hazardous chemicals in their original containers.
Obtain information on all substances stored and used in the
premises from manufacturer’s hazard data sheets.
Train staff and provide appropriate protective clothing
Control Measures
Eliminate all unnecessary manual handling.
Train staff in proper lifting techniques.
Provide suitable equipment e.g. keys for lifting manhole
covers.
Avoid lifting items which are too heavy - use a trolley or
castors where possible.
Control Measures
Supplies of industrial salt mixed with fine gravel should be
kept and spread on the forecourt during icy conditions and
also used promptly to absorb and clean up any fuel or oil spill.
Staff should be trained on how to deal with minor fuel
spillages
Control Measures
Electrical installation must be certified by a competent
electrician every three years
All electrical equipment used out of doors should be suitably
insulated and should be supplied through a circuit protected
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by a 30 mA Residual Current Device.

All electrical switchgear controlling machinery should be

clearly labeled and readily accessible at all times.

Ensure that the electrical installation used for mechanical car

washes is suitable for a wet environment and has adequate
protection from mechanical damage, considering the
complexity of the moving parts.

Fit a readily accessible emergency stop button to mechanical

car washes.

Fire Risks Control Measures

Obstructed exits e.g. by stock and/or accumulations of Keep all escape routes and fire exits clear and make regular
packaging can prevent escape and provide fuel for fires checks to ensure that this is the case.

Clear rubbish regularly (remember sand used for

cleaning or containing petrol spills will be flammable and
should be disposed of safely, by a hazardous waste disposal
company if necessary)

Violence to Staff Control Measures

Robbery of goods or cash may place staff at risk of violence Consider the use of closed circuit television, panic alarms and
other security measures e.g. the use of pay windows at night.

Compressed Air Systems Control Measures

The main risks arise from abuse of this equipment and from Make sure that the air system is located within sight of the
over inflation of vehicle tyres shop attendant to ensure constant supervision.

Display clear information on the use of the air system e.g. the
driver should check the correct tyre pressures.

Train staff in the safe use of the equipment.

Planning

Hazard identification planning, risk / risk assessment and risk / risk control.

the Wollongong store overall approach to identifying, assessing and controlling their health and safety
risks and risks is outlined in the 'WHS Risk Management Procedures' online from Pitstop Pty Ltd Policy.

Legal requirements and more

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The health and safety team at work has identified the legal and health and safety laws applicable to
Pitstop Pty Ltd, such as law, code of practice and Australian standards, and has a library for access by all
employees. Health and safety teams in the workplace continue to store online database of chemicals. To
access the data security sheet Health and safety legal requirements will be updated by law review, such
as the Work Cover NSW website and participation in forum workshops and programs run by state or
local government agencies. Like Work Cover NSW

Objectives and goals

Health and safety goals, planning, planning, hazard identification, risk / risk assessment, and risk / risk
management. the Wollongong store overall approach to identifying, assessing and controlling health
and safety hazards. Their safety and associated risks are described in the online 'WHS Risk Management
Procedures' from Pitstop Pty Ltd Policy.

Legal requirements and more

The health and safety team at work has identified the legal and health and safety laws applicable to , the
Wollongong store such as laws, codes of practice and Australian standards, and for access by all
employees. Health and safety teams in the workplace continue to store online database of chemicals
and to access data security sheets. Health and safety legal requirements will be updated by law review,
such as the WorkCover NSW website and participation in forum workshops and programs run by state
or local government agencies. Like WorkCover NSW

Objectives and goals

Health and safety goals for planning, planning, hazard identification, risk / risk assessment, and risk / risk
management. The Wollongong store overall approach to identifying, evaluating and controlling hazards
to health and safety. Their safety and associated risks are described in the online 'WHS Risk
Management Procedures' from Pitstop Pty Ltd Policy.

Legal requirements and more

The health and safety team at work has identified the legal and health and safety laws applicable to
Pitstop Pty Ltd, such as law, code of practice and Australian standards, and has a library for access by all
employees. Workplace health and safety teams continue to store online chemical databases (OCID) and
Chemwatch to access the MSDS. Health and safety legal requirements will be updated. By checking
legislation such as the WorkCover NSW website and attending forum workshops and programs run by
state or local government agencies. Jobs like WorkCover NSW

Objectives and goals

The health and safety goals of the University are outlined in the WHS 2013-2016 Work Plan. The
Executive has accepted and adhered to the recommendations of the OHS Management System Audit
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2009/2010: "Health and Safety goals and targets are included in the planning. The work of every agency
every year. "

WHS management plan

The WHS plan is the basis for each agency in the health and safety plan to set goals and local goals. As
stated before, all of these agencies, including their health and safety plans, listed in the WHS program,
management has accepted and adhered to recommendations from the OHS Management System Audit
2009/2010: "Health goals and goals. And security is included in the operational planning of every agency
on an annual basis. "

WHS management plan

The WHS plan is the basis for each agency in the health and safety plan to set goals and local goals. As
stated before, all of these agencies, including their health and safety plans, listed in the WHS program,
management has accepted and adhered to recommendations from the OHS Management System Audit
2009/2010: "Health goals and goals. And security is included in the operational planning of every agency
on an annual basis. "

Action

Data source

Pitstop Pty Ltd identifies and allocates financial and physical resources to effectively utilize health and
safety management systems in the workplace (WHSMS). These resources are intended to allocate
budgets to the health and safety team at work and to the overall budget of each agency.

Responsibility and responsibility

Workplace Safety and Security Policy, Documentation and Communication, Responsibility, and
Responsibility of Pitstop Pty Ltd, Executive Members, Head of Unit, Manager, and Staff Supervisor.

Health and safety managers in the workplace are responsible and empowered to ensure that the
WHSMS requirements are set up, installed and maintained in accordance with the Occupational Health
and Safety Management System AS / NZS 4801: 2001. WHSMS Performance Report to Pitstop Pty Ltd for
review and basis for WHSMS updates.

Training and ability

the Wollongong store has consulted with its staff to identify training needs related to effective work
activities, as well as health and safety training.
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Pitstop Pty Ltd determines the training capabilities and experience that employees and others need to
secure their jobs at work. Job description describes specific features and capabilities. (Including
legislative requirements). The annual performance management process also identifies the need for
training. There are situations where training is required and special features such as staff must work.
There are specific training for additional health and safety roles, such as Emergency Guard, First Aid
Officer and Safety Support Officer.

The annual health and safety training curriculum is listed in the HRM training calendar and organized
and implemented on demand.

Consultation

The consultation between Pitstop Pty Ltd and its employees is an integral part of effective workplace
health and safety management. Pitstop Pty Ltd advises its employees to engage in decision making
regarding their work. Work on safety and systems designed to ensure the health, safety and welfare of
employees. Employee engagement at all levels is important for ensuring a safe workplace.

Pitstop Pty Ltd is confident that it is sharing information related to health, safety and welfare with
employees. To provide employees with the opportunity to express their views and participate in timely
resolution of health, safety and welfare issues in the workplace. And the views of employees are valued
and taken into account.

The primary means of consultation is the Health and Safety Representative (HSR's) established under
the Health and Safety at Work Act.

Communication

WHS documents, Pitstop Pty Ltd's health and safety policies and other relevant health, safety and
welfare information will be communicated to the contractor and visitors through the following media:

Website Health and Safety at Work

Mail and email targeted to employees.

Employee health and safety orientation programs

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Health contractors, safety projects and solicitation.

Course Guide

Student Information

Safety Guide and Safety Procedures

Safety sign

Report

Pitstop Pty Ltd measures and reports on health and safety performance on a regular basis through:

Health and Safety at Work

Accident and Hazard Incident Report

Health, Safety and Injury Management Report

Health and safety assessment report per head

WHSMS Health and Safety Checkup

Report injury to insured workers compensation.

Document

Pitstop Pty Ltd has many WHSMS documents for employees on the Workplace Health and Safety
website. Policy papers and procedures are developed when new laws are enacted, new research process
changes, or trends outlined in the report. Accident and hazard issues and periodic reviews to ensure
that they are current. Community consultation occurs during the development or review process.
Guidance on relevant documentation is available through the Workplace Health and Safety website.

Documentation and control

Central WHSMS documents are saved using standard templates and document control processes.
Documentation will be retained on the Workplace Health and Safety website. Changes to the document
will be emailed to the employee. Any document that is considered uncontrolled. Policies are regularly
reviewed by consultation with relevant stakeholders and approved by the CEO. All policies are approved
by and the date recorded in the document.

Operational Risk Management

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Pitstop Pty Ltd's risk identification and risk control procedures and assessment of the effectiveness of
control measures are provided in the WHS Risk Management Procedures and can be found on the
Workplace Health and Safety website.

Measurement and evaluation

Inspection and Measurement

 Pitstop Pty Ltd has a comprehensive program for tracking and measuring operations and core activities.
Include testing and inspection requirements for the operation of buildings, equipment / machinery and
equipment, necessary services, waste disposal, chemical activities, radioactive materials / sources and
equipment subject to the WHS and the law. Other related health surveillance is carried out according to
potential needs. Insufficient light and low humidity / high sound.

Incident investigation, correction and protection

Pitstop Pty Ltd's "WHS Risk Management Procedures" provides step-by-step procedures for reporting
accidents and hazards. Accident, accident and hazard forms can be found on the Health and Safety
Workplace website. History, accident and hazard reports are maintained by the health and safety team
and used for analysis and reporting. Three times a year and included in the annual report to Pitstop Pty
Ltd and Council. This information is also used to identify areas to be covered during the annual planning
process. Protected actions have been reviewed by the health and safety team to ensure they are
completed and effective.

Checking at work

Periodic inspections of all workplaces are carried out. Once the check is completed by the security
support staff, the note will be forwarded to the head of the agency for corrective action and follow-up.

Recording and recording management

Sanitary and safety records are maintained in accordance with the Pitstop Pty Ltd records management
process. Legal requirements include the treatment of all accident and hazardous accident reports and
the confidential filing of workers compensation records. Examples of records maintained by health and
safety workplaces include orientation and training. Audit and testing report And chemical database

Monitoring the WHS Management System

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 Pitstop Pty Ltd is periodically conducting a comprehensive internal audit using the Safety MAP
monitoring tool to assess the effectiveness of the WHSMS / Safety MAP tool management, covering all
aspects of health and safety planning; Implementation, monitoring and measurement And management
review The WHSMS internal audit unit operates on a yearly basis with a three-year rotation to cover all
departments.

Management review

Health and Safety Team at Work Prepares Annual Reports for Executives on Health and Safety
Management (WHSMS). The report provides essential information on the performance of WHSMS so
that it can continually review WHSMS to ensure that The on-site system continues to meet the needs of
Pitstop Pty Ltd.