From: Stephanie ford

To:

Date: April 2, 2020

Subject: MiVoice Business: Important Security Certificate Update

Mitel Hospitality Community,

We hope that you and your families are well and staying safe. The management team at Mitel
appreciates the actions everyone is taking to be positive, productive and effective as we maintain our
day-to-day business operations under challenging circumstances. Please know that Mitel and our
partners are here to help during this unprecedented time.

In the spirit of keeping you informed, we want to make sure you are aware of a required MiVoice
Business Security Certificate Update for customers on Release 5.0 to 9.0. If the patch/hotfix is not
installed by your partner on record by August 21, 2020, your MiVoice Business system will issue a
License Violation notice which will impact normal operations including the inability to make outbound
calls, except for 911 emergency calls.

Which Solutions Does This Affect

Affected MiVoice Business solutions include the following releases (including all associated Service
Packs, MiCD, Virtual and MiVoice Business Express releases):

• Mitel Communications Director R5.0

• Mitel Communications Director R6.0
• MiVoice Business R7.0, R7.1 & R7.2
• MiVoice Business R8.0
• MiVoice Business R9.0 (prior to R9.0 SP3)

What Actions Need to Be Taken

Your Mitel partner will need to install a simple patch/hotfix for MiVoice Business Release 5.0 to 8.0
customers. MiVoice Business Release 9.0 customers have the option to upgrade to Release 9.0 SP3 to
ensure continuity of service or apply a patch/hotfix that is available for 9.0 to 9.0 SP2.

Mitel has developed resources and provided communications to our partners, including a partner
bulletin (PB2019Sept1E) and a Knowledge Base Article (AL267 - MiVoice Business Security Certificate
Upgrade or Patch). For detailed information on your options and to schedule your implementation,
please contact your Mitel partner of choice. For more information, please visit the MiVoice Business
Security Certificate page on mitel.com.

Share This Communication

We want to ensure that our customer Hospitality flags, Management Companies, Franchisees and
Properties receive this critical information related to the MiVoice Business Security Certificate Update. It
is also essential that General Managers who are running day-to-day business operations are made
aware of next steps. Since these actions are time sensitive, we ask you to help us in sharing this
communication with all relevant parties.

Mitel’s reputation as a leading provider of hospitality solutions has been achieved through a long-term
commitment with our hospitality community. We understand that the right guest experience means
your customers will not only return, but also rave about your business. We and our partners are
committed to helping make that possible by ensuring that you and your customers stay connected.

If you have any further questions, please reach out to us or to your Mitel partner.

Regards,

Jerry Sparling Stephanie Ford

VP Customer Service and Quality VP, Vertical Sales
Mitel Mitel
T: 613.592.2122 T: 770-970-9109
M: 613.302.0762 M: 404-594-0645