From making baked goods to helping customers, Bakery Clerks perform all of the tasks required to

run the bakery department of a supermarket. The job may sound simple, but in reality it’s a
challenging role that has a direct impact on the profitability of a supermarket’s bakery department.
That notwithstanding, it’s a service role that doesn’t typically require any special education beyond
on-the-job training, though aspiring Pastry Chefs can often be found working as Bakery Clerks
while in culinary school. Most Bakery Clerks work in supermarkets, but they can also be employed
by boutique bakeries and large-scale baking facilities. According to the Bureau of Labor Statistics,
demand for Bakery Clerks is set to rise 7 percent through 2024.

From making baked goods to helping customers, Bakery Clerks perform all of the tasks required to
run the bakery department of a supermarket. The job may sound simple, but in reality it’s a
challenging role that has a direct impact on the profitability of a supermarket’s bakery department.
That notwithstanding, it’s a service role that doesn’t typically require any special education beyond
on-the-job training, though aspiring Pastry Chefs can often be found working as Bakery Clerks
while in culinary school. Most Bakery Clerks work in supermarkets, but they can also be employed
by boutique bakeries and large-scale baking facilities. According to the Bureau of Labor Statistics,
demand for Bakery Clerks is set to rise 7 percent through 2024.

Bakery Clerk Duties and Responsibilities

A Bakery Clerk performs a variety of duties throughout their day. We took a look at a handful of
Bakery Clerk job postings to put together this list of core Bakery Clerk duties and responsibilities.

Stock Bakery Department

It is the Bakery Clerk’s responsibility to make sure the display cases are fully stocked with bread
and other baked goods. This requires good organizational and time management skills, as the
bakery can get quite busy depending on the time of day. It also requires the Bakery Clerk to
maintain a clean work environment.

Prepare Baked Goods to Customer Specifications

This response requires a steady hand and a strong attention to detail. When it comes to
personalized orders, presentation is just as important as taste. The Bakery Clerk uses specialized
cake decorating tools in order to make sure each intricate detail is perfect.

Operate Equipment

Operating the scale requires basic math knowledge and often becomes second nature with
experience. Operating the bread slicer requires a reverence for safety protocol. It also requires the
employee to be at least 18 years old. This part of the job requires heightened focus and
awareness.

Taking and Filling Customer Orders

This responsibility requires good interpersonal skills and communication skills. It can often involve
conflict management when dealing with upset customers. It also can require multitasking, as
bakery areas can get quite busy.

Packaging and labeling products for self-service

In the retail environment, making sure all prices and labels are correct is a vital part of operations.
In the bakery, this is the responsibility of the Bakery Clerk. Prices of perishable goods often change
based on freshness, so Bakery Clerks are constantly performing markdowns.
Bakery Clerk Skills
While the role of Bakery Clerk does require some technical knowledge, it is a position that mostly
revolves around soft skills. The role of Bakery Clerk is customer-facing in most scenarios, so it
requires the ability to maintain a positive attitude. It also takes the ability to work in a fast-paced
environment without getting frustrated.

The following list is made up of the core skills required to get a job as a Bakery Clerk, which we
compiled based on our research of Bakery Clerk job postings.

Ability to multitask
Ability to seamlessly switch tasks
Strong interpersonal skills
Safety-conscious
Ability to operate scale and bread slicer
Ability to work in a team environment

Bakery Clerk
-01FNV

The Bakery Clerk is first and foremost responsible to our guests, building a reputation for Ultimate
Service, with a focus on educating guests about products and services; and for effective selling
and presentation of products to differentiate the store experience from any other supermarket.
When a guest enters my area or department, my first and most important responsibility becomes to
acknowledge, greet, and engage that guest.
Exceed our guests’ expectation for service and build a reputation for ultimate service.
Be attentive at all times to needs of guests and be ready and able to serve and/or direct guests.
Walk all department and out-of department displays every 30 minutes and ensure they are clean,
well merchandised, signed and have proper lighting.
Ensure packing guidelines are followed.
Ensure that quality products are available for sale and products are rotated.
Demo and sell product as time permits or as instructed by management.
Follow daily duties and ensure they are completed in an accurate and timely manner.
Follow all company policies and procedures.
Accurately write and follow detailed instructions on special orders to ensure product meets or
exceeds the guest’s expectations.
Assist in break-out and dishwashing as needed.
Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work
environment.
Assist in training new team members.
Perform any other related duties as requested by management.

Ability to work at fast-paced, but efficient and controlled manner.

Ability to perform all physical aspects of position, including but not limited to standing, bending, and
lifting.
Ability to lift items weighing up to 50 lbs. and push and pull up to 100 lbs.
Ability to work within a freezer for up to 15 minutes.
Ability to accept supervisory coaching related to performance, work habits and attitude.
Must be flexible to work various hours/shifts, including weekends and holidays.
Attend meetings and training sessions when called upon.
Must maintain a current food safety certification.
Ability to function as a team member and get along with others
Disclaimer:
This job description is intended to provide a high-level of general requirements for this position. It is
not a complete statement of duties, responsibilities or requirements. Other duties not listed here
may be assigned as necessary to ensure proper operations.

This administrative assistant sample job description can assist in your creating a job application
that will attract job candidates who are qualified for the job. Feel free to revise this job description
to meet your specific job duties and job requirements. Then when you’re ready, post your job on
Monster to reach the right talent – act now and save 20% when you buy a 60-day job ad!

Administrative Assistant Job Responsibilities:

Provides office services by implementing administrative systems, procedures, and policies, and
monitoring administrative projects.

Administrative Assistant Job Duties:

Maintains workflow by studying methods; implementing cost reductions; and developing reporting
procedures.
Creates and revises systems and procedures by analyzing operating practices, recordkeeping
systems, forms control, office layout, and budgetary and personnel requirements; implementing
changes.
Develops administrative staff by providing information, educational opportunities, and experiential
growth opportunities.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and
identifying solutions.
Ensures operation of equipment by completing preventive maintenance requirements; calling for
repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed
supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects;
expediting work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Administrative Assistant Skills and Qualifications:
Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes,
Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management,
Inventory Control, Verbal Communication

HR Administrative Assistant Job Description Sample

HR Administrative Assistant Job Description Sample
This human resources administrative assistant sample job description can assist in your creating a
job application that will attract job candidates who are qualified for the job. Feel free to revise this
job description to meet your specific job duties and job requirements. Then when you’re ready,
post your job on Monster to reach the right talent -- act now and save 20% when you buy a 60-day
job ad!

Human Resources Administrative Assistant Job Responsibilities:

Supports human resources department by screening and interviewing applicants; preparing
payroll; orienting new employees; administering employee benefit programs.

Human Resources Administrative Assistant Job Duties:

Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff
of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.
Pays employees by calculating pay; distributing checks; maintaining records.
Administers student loan, medical insurance, savings bond, and disability programs by advising
employees of eligibility; providing application information; helping with form completion; verifying
submission; notifying employees of approvals.
Monitors unemployment claims by reviewing claims; substantiating documentation; requesting
legal counsel review.
Maintains human resources records by recording new hires, transfers, terminations, changes in job
classifications, merit increases; tracking vacation, sick, and personal time.
Orients new employees by providing orientation information packets; reviewing company policies;
gathering withholding and other payroll information; explaining and obtaining signatures for benefit
programs.
Documents human resources actions by completing forms, reports, logs, and records.
Updates job knowledge by participating in educational opportunities; reading professional
publications.
Accomplishes human resources department and organization mission by completing related
results as needed.
Human Resources Administrative Assistant Skills and Qualifications:
Administrative Writing Skills, Verbal Communication, Maintaining Employee Files, Compensation
and Wage Structure, Orienting Employees, Benefits Administration, Interviewing Skills,
Professionalism, Organization, Teamwork, Supply Management.

Bakery clerk job responsibilities:

A bakery clerk is responsible for maintaining the day to day paperwork of the bakery and handling
the clerical duties such as noting down orders, passing them onto the baking team, receiving
orders online or on the phone etc.
Another major job responsibility of a bakery clerk is to price the bakery items and make bills of the
orders that the customers have placed.
Collecting payments and handing over the balance is also a responsibility of a bakery clerk.
One of the main responsibilities of a bakery clerk is to maintain records of sales, maintain records
of customers etc.
It is the responsibility of a bakery clerk to maintain a database or inventory of items.
Designing pamphlets and advertisements for marketing purpose also forms the part of the job of a
bakery clerk.
Any person who is employed as a bakery clerk must also order raw materials and items which are
required for the working of the bakery such as flour, sugar, ovens and similar materials etc.
A bakery clerk is also responsible for looking into customer complaints and try to resolve these
complaints in the best possible manner.
Looking after the accounts and finance is also the responsibility of a bakery clerk.

The successful candidate will supervise and direct plant personnel responsible for every stage of
production to ensure manufacture of high quality and cost effective product. Success is defined by
the plant’s stoplight chart of Key Performance Indicators.

Key Duties and Responsibilities:

Aggressively champions a Safety Culture. Monitors the manufacturing team to ensure operations
are in compliance with health and safety standards
Ensures that all products are manufactured in a correct, cost effective and timely manner in
alignment with specifications and quality requirements
Oversees the planning, organization, quality and production process to ensure availability and use
of necessary material, equipment, and labor resources daily.
Continually assesses and identifies manufacturing performance gaps
Ensures that processes, policies and SOPs are complied with.
Ensures that all hourly team members are trained and certified for the position they are assigned.
Coaches and provides frequent feedback to managers, supervisors and team members on the
correct manner to produce product.
Ensures all materials, processes, people and schedules are in place for each day of production.
Proactively addresses and provides corrective action, in alignment with Human Resources
Performs quality controls and monitors production KPI’s
Coordinates with other department heads such as the QA manager and Shipping manager to
ensure finished products are of the best quality.
Designs and implements plans for the effective use of material and labor resources to achieve
manufacturing targets.
Supervises the operations of manufacturing personnel to ensure the manufacturing process is
within budget and time schedule.
Oversees the hiring, orienting, and training of technical production employees to ensure a
competent, motivated, engaged and happy workforce.
Oversees the regulation of work shift to ensure proper workload distribution
Coordinates with the Maintenance manager to ensure that proper preventative maintenance is
completed per schedule for all production equipment and machines to ensure efficient operations.
Analyzes and provides solutions to manufacturing challenges or problems.
Conducts assessments to identify mechanical and procedural limitations that minimize work
efficiency.
Monitors and controls the production process to adjust operations in event of a problem
Maintains a fair and professional work environment that focuses on the business objectives, but
also balances quality of work-life factors for team members.
You’ll thrive in this position if you are:
Service oriented: you’re a people person who is systematic and trustworthy interacting
constructively with peers or teams of various levels demonstrating strong, positive communication
skills.
Driven by results: you are conscientious and persistent about delivering timely, high quality
deliverables performing all job functions safely while follow instructions.
Exhaustively meticulous: you have an unrelenting attention to detail leaving nothing to chance
while understanding what deserves your immediate attention and what can wait.
Improvement focused: you never turn off the thought “how can I do this better/faster
Adaptable: you’re at ease in a fast-paced environment and able to effortlessly change direction
when priorities shift learning to perform new tasks as required for business needs willing to work
various shifts and work extended hours if necessary.
A team player: While you’re a capable self-manager, you thrive when you’re a part of a team yet
don’t mind getting your hands dirty on your own if needed.
Pressure resistant: you have ice in your veins while under pressure and maintaining a positive
outlook at work while the heat is on, is never an issue for you.
Qualifications

Bachelor’s degree or equivalent experience required

Minimum of 10 years’ experience in a Manufacturing company as a mid to senior level manager
Food manufacturing experience preferred with a high emphasis on baked, refrigerated goods
Strong project management skills
Able to multi-task and prioritize workload in a fast-paced environment
Positive and collaborative approach to driving execution. Able to engage and motivate all levels of
team member
Strong written and verbal communication and interpersonal skills \
Highly proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel and Outlook)
Able to take information from multiple sources and create ongoing performance-based training
solutions
Knowledge of HACCP, SQF, FDA and other Food Safety guidelines.
Knowledge and experience with the Baldrige Manufacturing Excellence model a plus
Bi-lingual in Spanish and English is preferred

OPERATIONS MANAGER
Accountable for complete Plant Processing Operations, this includes staffing requirements, new
hire and rotational training, budget development / adherence, and Quality throughput / efficiencies.
The Operations Manager looks new for ways to improve the metrics of the operation, through
visual, hands on applications along with development of the immediate supervisory staff and lead
personnel.
Ideal candidate must understand and feel comfortable reaching out to all food, safety, and
environmental regulatory agencies such as OSHA & FDA for example.
10 direct reports; Management of Sanitation, Receiving, Shipping, Maintenance, Quality
Assurance, Processing, Human Resources and Bakery.

ESSENTIAL FUNCTIONS:
•
Participates in the selection of qualified personnel in all positions reporting directly.
•
Responsible for implementing progressive and timely performance evaluations, key performance
indicators, and disciplinary process in the area of counseling, oral and written warnings; ensures a
productive labor climate in the manufacturing operation.
•
Takes proper and judicious disciplinary measures when required, in handling grievances, and
conducts first-step meetings.
•
Works closely with Director of Operations on second-step disciplinary meetings.
•
Recommends overtime to the Director of Operations, as required.
•
Ensures appropriate and timely production records are prepared and maintained.
•
Keeps records of departmental shift activities, as required.
•
Provides detailed on-boarding and continuous training for subordinates.
•
Works with the Director of Operations to assist in project budget projections, and appropriate
staffing requirements.
•
Works closely with Director of Operations to ensure that project(s) are completed within
established time frames and budgetary parameters.
•
Advises management of the program status and problems (or potential problems) on a regular
basis.
•
In concert with PM and individual direct report supervisors, establishes accountabilities and goals
used for performance evaluation.
•
Ensures that duties, responsibilities, and authority of all direct subordinates are defined and
understood.
•
Directs employees with respect to daily shift production volume and quality, and meeting daily
production schedules.
•
Ensures shift objectives are achieved in each area of Operations as designated by the Director of
Operations.
•
Stimulates maximum efficiency and productivity of production workers.
•
Reviews all manufacturing processes for cost effectiveness.
•
Works effectively with receiving and inventory control personnel to coordinate timely receipt of
required raw materials used in daily production.
•
Continually look for improvement of methods, best practices and elimination of wasteful practices
within the shift.
•
Ensure consistent working practices between shifts and shift supervisors.
•
Support the maintenance team with preventative programs designed to maintain operational
equipment.
•
Proactively communicate emergency maintenance issues immediately to PM.
•
Provide recommendations to facility's quality improvement programs.
•
Ensures appropriate level of quality assurance standards are maintained throughout the
manufacturing process.
•
Well versed in AIB, FSIS, USDA, GFSI/SQF, FPA and FDA compliance.
•
Consults with and works closely with Quality Assurance Manager on adherence to HACCP and
QACQP methods and working practices.
•
Ensures warehouse safety programs are adhered to in order to provide a safe and clean workplace
for employees and within OSHA regulations.
•
Responsible for adherence to company policies, safety standards, and good housekeeping
practices.
•
Provide department technical and operational training program guidance for team members.

SPECIAL DEMANDS:
•
Communicates effectively in speaking, writing, and in listening.
•
Keeps employees informed as to company/shift plans and progress.
•
Planning is required to effectively manage shift operations.
•
Requires both technical knowledge and administrative and daily interaction with peer supervisors,
PM, shift-employees.
•
Proactive mind-set and flexibility are important as well as the ability to work under just-in-time
pressures.
•
Develop respective reports to think "Outside the Box" pending catastrophic failure.
•
Lean 6-Sigma Literate.

REQUIREMENTS (or willing to obtain during employment):

•
Minimal AS Degree / Advanced Technical Level / American Institute of Baking Residence
edification a must.
•
Knowledge of food manufacturing industry a plus and regulation inspection procedures is highly
desired.
•
HACCP Certification, SQF Practitioner, FSMA Proficient, EPA and OSHA Regulatory Compliance,
Food Defense Coordinator, AIB Certified
•
Proven supervisory and leadership abilities and excellent verbal and written communication skills.
•
A minimum of ten (5) years Operations experience in a manufacturing company, with the
responsibilities of producing, purchasing, inventory control, production control, and engineering, as
well as shipping, receiving, and warehousing.
•
Sound administrative skills, well-developed management skills—principles and people.
•
Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with
profitability and growth.
Physical Demands
•
Ability to communicate orally.
•
Regular use of phone, email, texting, etc., for communication is essential. Hearing and vision
correctable to within normal ranges are essential for normal conversations, receiving ordinary
information, and preparing or inspecting documents.
•
The ability to remain in a stationary position and walk on flat and uneven surfaces and go up and
down stairs.
•
Using a computer while sitting for extended periods is common.
•
Some heavy lifting may be expected; occasional exertion of around 25+lbs.
•
Good manual dexterity required to use common office equipment (e.g., computers, mobile devices,
calculators, copiers, scanners).
•
The physical and mental demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Learn the Basics of Management and What Managers Do
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•••
BY F. JOHN REH Updated April 17, 2018
What is management? What do managers do? How do I manage? These are standard questions
that most of us in the management profession have been asked more than once. And questions
we asked once in our careers too. Here, then, is a basic look at management, a primer,
Management 101.
Art and Science
Management is both art and science. It is the art of making people more effective than they would
have been without you. The science is in how you do that. There are four basic pillars: plan,
organize, direct, and monitor.

Make Them More Effective

Four workers can make 6 units in an eight-hour shift without a manager. If I hire you to manage
them and they still make 6 units a day, what is the benefit to my business of having hired you? On
the other hand, if they now make 8 units per day, you, the manager, have value.

The same analogy applies to service, or retail, or teaching, or any other kind of work. Can your
group handle more customer calls with you than without? Sell higher value merchandise? Impart
knowledge more effectively? etc. That is the value of management - making a group of individual
more effective.

Plan
Management starts with planning. Good management starts with good planning. And proper prior
planning prevents… well, you know the rest of that one.

Without a plan, you will never succeed. If you happen to make it to the goal, it will have been by
luck or chance and is not repeatable. You may make it as a flash-in-the-pan, an overnight
sensation, but you will never have the track record of accomplishments of which success is made.

Figure out what your goal is (or listen when your boss tells you). Then figure out the best way to
get there. What resources do you have? What can you get? Compare strengths and weaknesses
of individuals and other resources. Will putting four workers on a task that takes 14 hours cost less
than renting a machine that can do the same task with one worker in 6 hours? If you change the
first shift from an 8 AM start to a 10 AM start, can they handle the early evening rush so you don't
have to hire an extra person for the second shift?

Look at all the probable scenarios. Plan for them. Figure out the worst possible scenario and plan
for that too. Evaluate your different plans and develop what, in your best judgment, will work the
best and what you will do if it doesn't.

TIP: One of the most often overlooked management planning tools is the most effective. Ask the
people doing the work for their input.
Organize
Now that you have a plan, you have to make it happen. Is everything ready ahead of your group so
the right stuff will get to your group at the right time? Is your group prepared to do its part of the
plan? Is the downstream organization ready for what your group will deliver and when it will arrive?

Are the workers trained? Are they motivated? Do they have the equipment they need? Are there
spare parts available for the equipment? Has purchasing ordered the material? Is it the right stuff?
Will it get here on the appropriate schedule?

Do the legwork to make sure everything needed to execute the plan is ready to go or will be when
it is needed. Check back to make sure that everyone understands their role and the importance of
their role in the overall success.

Direct
Now flip the "ON" switch. Tell people what they need to do. We like to think of this part like
conducting an orchestra. Everyone in the orchestra has the music in front of them. They know
which section is playing which piece and when. They know when to come in, what to play, and
when to stop again. The conductor cues each section to make the music happen. That's your job
here. You've given all your musicians (workers) the sheet music (the plan). You have the right
number of musicians (workers) in each section (department), and you've arranged the sections on
stage so the music will sound best (you have organized the work).

Now you need only to tap the podium lightly with your baton to get their attention and give the
downbeat.

Monitor
Now that you have everything moving, you have to keep an eye on things. Make sure everything is
going according to the plan. When it isn't going according to plan, you need to step in and adjust
the plan, just as the orchestra conductor will adjust the tempo.

Problems will come up. Someone will get sick. A part won't be delivered on time. A key customer
will go bankrupt. That is why you developed a contingency plan in the first place. You, as the
manager, have to be always aware of what's going on so you can make the adjustments required.

This is an iterative process. When something is out of sync, you need to Plan a fix, Organize the
resources to make it work, Direct the people who will make it happen, and continue to Monitor the
effect of the change.

Managing Can Be a Very Rewarding Experience

Managing people is not easy. However, it can be done successfully. And it can be a very rewarding
experience. Remember that management, like any other skill, is something that you can improve at
with study and practice.

Job Title: Head Baker Date: October, 2000

Job Code: 2036
Statement of the Job
Employee performs skilled baking work and supervises a bakery. Work requires
initiative and judgment.
Duties of the Job
*1. Uses weights and measures to adjust ingredients in recipes.
*2. Prepares and bakes all bakery items for menu and catered events following
standardized recipes.
*3. Supervises bakery personnel; duties include planning, organizing,
scheduling and directing work, training personnel, and recommending
applicants for employment or for discipline, termination or retention.
*4. Estimates baking needs, requisitions adequate supplies, inventories supplies,
and keeps records of products made and used.
*5. Insures bakery and equipment are maintained according to proper health and
sanitation standards.
*6. Teaches and enforces safety regulations.
 7. Does specialized decorating.
8. Assists in developing and testing recipes.
9. Assists in planning bakery products menu.
10. Recommends equipment purchases.
11. Trains and orients students in the University Food and Nutrition program on
large scale baking and sanitation standards.
12. May act as building supervisor during periods other than normal serving
hours.
Asterisked (*) duties are the essential functions, or fundamental duties, of the
System-wide classification. The essential functions of individual positions within
the classification may differ. The University may assign reasonably related
additional duties to individual employees consistent with policy and collective
bargaining agreements.

JOB SPECIFICATION
(Classified Employees)
Job Title Head Baker Job Code No. Assigns, reviews and checks work of
2036 regular
Wage Grade P Total Points 390 employees during a major portion of
FACTOR DEGREE POINTS the
1. Knowledge and Skills time; or supervises regular employees,
Ability and knowledge to perform including making recommendations
complex, about
difficult tasks. personnel actions.
4 144 III. Sensitive Information and Records
2. Effort Significant discretion in creating,
I. Mental and Visual Effort processing
Continuous, concentrated mental and and controlling highly sensitive
visual information.
effort to plan and perform complex
work. 5. Working Conditions
II. Physical Effort Frequent exposure to several adverse
Heavy physical exertion. stimulations
3. Responsibility for Cost Control or to one which is particularly
Damage or waste is possible but disagreeable.
considerable 6. Responsibility for External and
attention and care can prevent loss. Internal Relations
4. Responsibility for Others Regular, routine contacts with other
I. Injury to Others departments
Sustained high degree of care and and occasional external contacts
awareness primarily to
required to prevent physical injuries. supply or seek information.
II. Supervisory Responsibility

Five Functions of Management (Fayol)

Five functions of management - ToolsHero
This article explains the administrative theory of the Five Functions of Management by Henri Fayol
in a practical way. After reading you will understand the basics of these powerful principles of
management.

Introduction
At the beginning of the last century (1916) the French engineer Henri Fayol created the first
principles of management theory. Henri Fayol is classified as the founding father of for example the
line and staff organization. Based on his experience as a successful director or a mining company,
he developed several theories that are still relevant today. At the time, managers had no formal
training. However, the increasing complexity of organizations created a need for professional
management.

Five Functions of Management

Henri Fayol gained world-wide fame for his 14 general principles of management. He distinguished
six general activities for industrial enterprises: technical, commercial, financial, security, accounting
and managerial. He defined five functions of management for the management component and
these are still seen as relevant to organizations today. These five functions focus on the
relationship between personnel and its management and they provide points of reference so that
problems can be solved in a creative manner.

Five functions of management model by Henri Fayol - ToolsHero

1. Planning

Planning is looking ahead. According to Henri Fayol, drawing up a good plan of action is the
hardest of the five functions of management. This requires an active participation of the entire
organization. With respect to time and implementation, planning must be linked to and coordinated
on different levels. Planning must take the organization’s available resources and flexibility of
personnel into consideration as this will guarantee continuity.

2. Organizing

An organization can only function well if it is well-organized. This means that there must be
sufficient capital, staff and raw materials so that the organization can run smoothly and that it can
build a good working structure. The organizational structure with a good division of functions and
tasks is of crucial importance. When the number of functions increases, the organization will
expand both horizontally and vertically. This requires a different type of leadership. Organizing is
an important function of the five functions of management.

3. Commanding

When given orders and clear working instructions, employees will know exactly what is required of
them. Return from all employees will be optimized if they are given concrete instructions with
respect to the activities that must be carried out by them. Successful managers have integrity,
communicate clearly and base their decisions on regular audits. They are capable of motivating a
team and encouraging employees to take initiative.

4. Coordinating

When all activities are harmonized, the organization will function better. Positive influencing of
employees behaviour is important in this. Coordination therefore aims at stimulating motivation and
discipline within the group dynamics. This requires clear communication and good leadership. Only
through positive employee behaviour management can the intended objectives be achieved.

5. Controlling

By verifying whether everything is going according to plan, the organization knows exactly whether
the activities are carried out in conformity with the plan.

Control takes place in a four-step process:

Establish performance standards based on organizational objectives
Measure and report on actual performance
Compare results with performance and standards
Take corrective or preventive measures as needed
It starts with an overview
Each of these steps is about solving problems in a creative manner. Finding a creative solution is
often more difficult than discovering what the problem is, than making choices or the decision-
making process. It starts with creating an environmental analysis of the organization and it ends
with evaluating the results of the implemented solution.

Fayol’s Sixth Function

The sixth function of Henri Fayol is mostly managerial. This include activities like planning,
organising, commanding, coordinating and controlling.

Although well understood in their own right, none of the first five of these functions takes account of
drawing up a broad plan of where the business is going and how it will operate, organising people,
coordinating all of the organisation’s efforts and activities, and monitoring to check that what is
planned is actually carried out.

Fayol’s sixth function acts as an overall function in relation to the five functions.

A Closer look at organizing

As one of the five functions of management, Henri Fayol divided “organizing” into five
subcategories. These first five functions of management are still important in organizations today.
The first of the five functions of management, Henri Fayol mentioned was “specialization”; if every
employee is allowed to use their individual skills this will be advantageous to their area of
expertise. Secondly he mentioned “unity of command”, in which an employee is answerable to one
manager only. The “formal chain of communication” is linked to this so that the employee will know
how and with whom they will have to communicate. The fourth category is “unity of direction”; all
employees must be aware of the organization’s strategic objectives. The fifth category is “authority
and responsibility” in which managers have the authority to give orders.