Sameer Kohli

Address: Delhi India  LinkedIn (Y)  Phone - (+91) 9810889770  mail: sameerkohli456@gmail.com
OBJECTIVE
A challenging management position that leverages on my extensive business experience in operations primarily in
aviation along with my leadership skills and proactive result oriented customer focused attitude

SUMMARY
 19 years of experience in Airports and Airlines & operation management in retail industry
 Proficient in developing & streamlining systems with proven ability to enhance operational &
administrative effectiveness
 Successfully managed the smooth ramp-up of airline operations and delivered the service level agreements
in an accelerated timeframe to achieve customer assurance responsible for strategic growth and vision of
the business
 Excellent interpersonal, communication & organizational skills with well-honed team management &
customer relationship management skills
 Led the airline team in operations overseeing and managing the entire gamut of airport services including
fares and ticketing, lost baggage tracing, etc, while closely working with revenue management, F&A,
queue processing, cargo operations support, loyalty program & security

EXPERIENCE
INDIGO AIRLINES INDIA LIMITED Delhi, India
Deputy Airport Manager (Senior Manager) Current
 Managing and driving the force of more than 850 Team members at Delhi , which includes staff from all
the verticals of AOCS-Airport Operations and Customer Services
 Delhi is the biggest hub of IndiGo where one third of the airlines fleet is based having 135 Domestic and
International departures
 Setting up strategies and service delivery standards in line with the company charter to improve the station
performance
 Involved with budget analyses & planning along with the recruitment of team personnel
 Liaison with various airport agencies and regulatory authorities to garner healthy relationships
 Conduct weekly and monthly team meetings to discuss productivity and enhance overall efficiency
 Consistently maintained top level position among other stations in the network vide the airport league table
which includes targets such as on time performance, mishandled baggage, customer survey, ground
handling compliance, revenue generation & airport audits
 Implement & develop staff welfare to keep the team well motivated at all times
 Conduct Manager’s briefings weekly to discuss what went best & what could be better to enhance service
delivery for best customer delight at all touch points
 Actively represented airlines operators committee by making useful recommendations for improving the
service, facilities and processes for the airline fraternity in general
 Have been actively associated with few NGOs, wherein every month me and my team does various
activities under CSR ( Corporate Social Responsibility )
KINGFISHER AIRLINES LIMITED Delhi, India
Manager Terminal Services 2005-2012
 Joined as a guest service supervisor and left as a Unit Head - Terminal Services
 Managing customer service at airport for multiple domestic flights as well as international flights to UK,
UAE and south east Asia including charter operations
 Leading a team of over 250 staff to ensure they are in compliance with company regulations and security
procedures
 Managing the work flow of daily operations from scheduling appropriate numbers of staff to ensuring a
safe and timely completion of all activities
 Handled largest operations with large scale disruptions effectively

____________________________________________________________________________________________________
 Sameer Kohli
Address: Delhi India  LinkedIn (Y)  Phone - (+91) 9810889770  mail: sameerkohli456@gmail.com
 Working closely to lay down appropriate contractual clauses to ensure all our external vendors adequately
deliver services to our guests in line with financial prudence
 Handling guest feedback with issues related to airport services and address them as a case study to the
team to ensure non- reoccurrence
 Multitask by handling operations, administration and station in absence of Station Head
 Seamlessly supervised Mumbai airport during initial operations & set up other airport in the network along
with deputation as station head to various airports in the network
 Proactively coordinate with the centralized operations centre to optimize delays by planning the changes in
aircraft rotation during disruptions
 Conduct periodic quality audits to ensure that company standards and procedures are adhered to and we are
always in compliance to station audits (ISO, SKYTRAX & internal quality department)
 Line Trainer for basic airport handling
 Spearheaded launch of new value added projects like kiosk & metro check-in
 Coordinated the test flight for A380 aircraft in India sponsored by Kingfisher airlines
JET AIRWAYS PRIVATE LIMITED Delhi, India
Airport Services 1998-2005
 Joined as a customer services agent and left as a customer services supervisor
 Acknowledged with merit awards from time to time for service delivery & leadership
 Compliant in weight & balance schedule for Boeing & ATR type of aircraft
Seven Eleven Delaware, USA
Departmental Store 1994-1996
 Cash teller & inventory control management

EDUCATION
 Under Graduation from East Brunswick High School, New Jersey-USA
 Graduate from BSP University ( B.Com-Distance Studies, Lucknow )

PIONEERING PROGRAMS
 Leadership excellence by Dale Carnegie
 Emergency Response Program Training from Blake, UK
 Dangerous goods handling and regulations
 Stress at work
 Disruption handling
 Aviation security
 Ramp handling and airside safety
 Customer service excellence
 Supervisory skills
 Telephone etiquettes
 Airport check-in system interface
 Basic airport handling
 Ticketing course from SITA

AFFILIATIONS & HONORS

 Awarded with various performance based acclamations and recognitions till date including the
Chairman’s Excellence Award for the best manager in network in Kingfisher Airlines
 Certified quality auditor for airports
 Certified trainer for airport handling procedures

____________________________________________________________________________________________________
 Sameer Kohli
Address: Delhi India  LinkedIn (Y)  Phone - (+91) 9810889770  mail: sameerkohli456@gmail.com
COMPUTER SKILL : MS Office (Word, Excel, PowerPoint)

LANGUAGE : English, Hindi, Punjabi,Spanish

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