NO RTH ERN UNIV ERSI TY

OF BUSINESS & TECHNOLOGY KHULNA

Course Name: Operations Management

Course Code: BBA 0304
Instructor: Imtiaz Masroor E-mail: assignments4im@gmail.com

Office Hours: As per schedule Academic Discussion: On class time

Consultation: With prior appointment Room: As per Published Routine

Prelude
Welcome to Operations Management course. Operations management is one of the major functional areas of
business that determines the business competitiveness and cost aspects. Inception from production to
delivering goods aiming at satisfying expected customer demand, production/operations management focuses
on such key concepts as capacity planning decision, location analysis, inventory control etc. The ultimate
business objective of value creation process is materialized through approaching production and operational
real-life problems in a firm. Therefore, acquiring conceptual and operational knowledge in Operations
Management is a pre-requisite for a business graduate. Production function is that part of an organization,
which is concerned with the transformation of a range of inputs into the required outputs (products) having
the requisite quality level. Operations Management concern with the conversion of inputs into outputs, using
physical resources, so as to provide the desired utilities to the customer while meeting the other organizational
objectives of effectiveness, efficiency and adoptability. This course will entitle various areas where the
objective of this course is to familiarize the students with the functions that lead to efficient production of
goods and services in an organization.

Course Description
Operations Management is the process of effective planning and regulating the operations of that section of
an enterprise which is responsible for the actual transformation of materials into finished products. This is a
necessity for every firm because it helps to accomplish a firm's objectives, builds reputation, goodwill and
image. Operations Management also helps to introduce new products, supports other functional areas, helps
to face competition. The objective of this is the optimum utilisation of resources thus minimising cost of
production which leads to the expansion of the firm. Moreover, Operations Management is also beneficial for
the customers and the society as it provides with higher standard of living by improving quality and reducing
costs. Consumers can get form utility in the shape, size and designs of the product. Production also creates
time utility, because goods are available whenever consumers need it.
Functions of Operations Management

Course Objectives
 Understanding strategic role and importance of Operations Management in determining firm’s
competitive advantage and value creation process.
 Demonstration of key concepts, mechanisms and on-going issues of Operations Management.
 Developing managerial skills, analytical capabilities and problem-solving approaches towards various
production and operational real-life problems in a firm.
 Define the components of operations management and how they are related to other major business
decision areas.
 Gain a holistic view of operations and identify the value of coordinating product development, process
management, and supply chain management.
 Apply decision-making tools such as control charts, quality tools, and forecasting models in both
manufacturing and service applications.
 Develop frameworks to analyze and manage efficiently the supply chain.
 Apply project management techniques.
 Effectively communicate the results of business applications analyses.
Recommended Reference
1. Operations Management by William J. Stevenson, ISBN: 978-12-5966-747-3, 7th Edition, McGraw-Hill
Publications.
2. Operations Management for Competitive Advantage by F. Robert Jacobs, Nicholas J. Aquilano, and
Richard B. Chase, ISBN: 978-00-7126-048-0, 11th Edition, McGraw-Hill/Irwin.
3. Operations Management by Linda L. Brennan, PhD, ISBN: 978-00-7174-613-7, McGraw-Hill
Publications.
4. Operations Management: Strategy and Analysis by Lee J. Karajewski and Larry P. Ritzman, ISBN:
978-81-7808-801-3, 6th Edition, Pearson Education India.

Tentative Schedule

Class Name Covered Topics Intended Learning Objectives Comment(s)

Understand the basics of
Meaning, Scope of OM,
operations management, key
Operation management
Introduction to decisional aspects, current
Week and decision making,
Operation trends and practices and impact
1 Historical evolution of
Management of competitive advantages and
OM, Competitiveness,
productivity strategies in
strategy and productivity
business operations
Explain reasons for the poor
competitiveness, define the term
Introduction, strategy and productivity,
Competitiveness,
Week Competitiveness, Mission explain why strategy and
Strategy,
2 and Strategies, Operations productivity is important,
and Productivity
Strategy, Productivity provide reasons for poor
productivity and ways of
improving it
List the elements of a good
forecast, outline the steps in the
forecasting process, compare
Introduction, Elements of a and contrast qualitative and
Good Forecast, Steps in the quantitative approaches to
Week
Forecasting Forecasting Process, forecasting, describe averaging
3
Approaches to Forecasting, techniques, trend and seasonal
Qualitative Forecasts techniques, and regression
analysis, and solve typical
problems, explain three
measures of forecast accuracy
Meaning, Reasons of
product design, Recent Operationalize the design
Week trends in PD, concept of business products,
Product Design
4 Standardization, Design key aspects in product design
process, Stages of PD, and development phases
QFD, Kano model
Meaning, Service design, Operationalize the design
Week Terminologies of service concept of business services,
Service Design
5 design, Phases in service key aspects in service design
design and development phases
 Explain the strategic
Introduction, Process importance of process selection,
Process
Week Selection, Process Compare the basic processing
Selection and
6 Strategy, Layout, types, list some reasons for
Facility Layout
Designing Process Layouts redesign of layouts, describe the
basic layout types
Work measurement &
standard, Method of work
Week Design of Work Use work design concepts and
measurement, Learning
7 System compare work methods
curves, and Managerial
considerations
Inventory meaning, Types
of inventory, Functions of
Evaluate different types of
inventory, Objectives of
Week Inventory inventory modeling and
inventory, Requirements
8 Management estimate capacity requirement
for effective inventory
planning.
management. Inventory
models, Overview of MRP
Linear programming,
Transportation model Calculate the lowest cost in
Week Transporation
using linear programming, determining transportation cost
9 Model
Vogel’s Approximation and the optimal pathways.
Method
Meaning, Dimensions of
quality, Determinants of Apply managerial implications
quality, The consequence of quality and its aspects
of poor quality, The cost of including drivers, impact,
Week Quality
quality, Quality Gurus, philosophies, various tools,
10 Management
TQM, approaches of TQM, process improvement
Elements of TQM Quality techniques and quality control
awards, Quality mechanisms
certification: ISO-9000
Week Project Introduction, Project Life Give a general description of
11 Management Cycle, PERT and CPM PERT/CPM techniques

This Course Calendar is the tentative plan for the semester and is not set in stone. If I need to spend more time
on a topic, or if there is a topic of interest relevant to this course, I will make changes to the schedule as
necessary and will be announced in class.

Course Policies

Attendance: Attendance is required. Unexcused absences will restrict the grade you can earn in this class.

Syllabus Change: If I need to make modifications to the syllabus, I will let you know about all the changes.
Classroom Norms

 I expect everyone to behave appropriately in class and show respect for one another.
 Please come to class on time, retain private conversations for outside of class.
 The policy regarding the appropriate use of wireless technology adopted by the Department of
Business Administration, Northern University of Business & Technology Khulna applies to this
course.
 In short, this policy states that electronic devices (cell phones, day planner alarms, etc.) are set
to their non-disruptive setting (silent or, preferably, off).
 Laptops and similar devices may be used for note-taking and approved class-related activities
only.
 Other uses including web surfing, game playing, social networking, and checking email, reduce
engagement and disrupt the class.
 Disruptive and/or disrespectful behavior (such as texting) will be met, minimally, with a request to
leave the class and being counted as absent day.
 No one will allowed to enter the classroom after five minutes of my entrance.
 You are allowed to leave the class anytime you want during the class provided that you won’t be
allowed to enter in the class again.

Class Assessment: All the students are required to attend the class assessments. No late submission will be
accepted. You will be given freedom of choosing the submission date so changing the date after the date is set
won’t be permissible and acceptable. Assessment will be done within 25 marks as follows:

Type Weight
Class Test 15%
Case Study 10%
Presentations 25%
Assignments 20%
Quizzes 15%
Others 15%
This is also tentative and subject to change as per course requirement. Please note that the weight given in
each fields. In order to get a good marks in continuous assessment, you’ll have to be present in all of the items.

Course Delivery – Lectures

To get an initial understanding of key subject matter, you should attend all lectures. Assignments and other
assessment materials will be instructed.

Please do not ask tutors in advance for help in solving the problems assigned to be graded. I expect you to
submit your own work. Discussion of the assigned problems with other students is acceptable, but you should
then write up your own answers to the problems. Do not copy someone else’s answers – your work will be
penalized if it is found out.
Expected Workload

25 percent of the marks is dependent on class assessment, 30 percent on the midterm examination, 40 percent
on final test and 5 percent on attendance. Your grade will be the combination of your performance. There will
be 22 classes for this course and the class routine will be provided to you as per the norms of Department of
Business Administration, Northern University of Business & Technology Khulna. Class assessments will be
comprised of several assessments tools like class tests, assignments, presentations, case studies etc.

Type Percent
Class Assessment 25
Attendance 5
Mid Term 30
Final Exam 40
Total 100
Exams: There will be series of Class Tests, a midterm exam and a final exam in this course. The exams will
ask you to demonstrate understanding of the concepts and apply what you have learned to real-world problems.
They will require you to answer conceptual questions, conduct analyses, interpret findings, write-up results,
and evaluate appropriateness of production procedures. Exams are individual effort assessments and must be
completed by you without outside assistance from another person(s).

Assignments & Other Tasks: You are encouraged to collaborate with other students to complete the
Assignments but each student is responsible for writing submitting his/her own Practice Assignments. It’s OK
to work on a problem together, but write your own answers. Copying and pasting answers (even if you change
a few words) is NOT OK. Instructions for the homework assignments will be given prior to due date. Case
Study Submissions, Presentations and Term Paper Submissions will be conducted in groups.

Best of Luck