AS PER BANK NEGARA MALAYSIA’S GUIDELINE

FREQUENTLY ASKED QUESTIONS (FAQ)

FINANCING RELIEF PROGRAMME – (MORATORIUM PACKAGE)

1 It is a temporary deferment or suspension of financing/loan payment obligation

(principal) for a limited period of time. During this period, customers with
financing/loan that meet the conditions do not need to make any payment and
no ta’widh/late payment charges or penalties will be imposed.
What is moratorium
Profit/interest will continue to accrue on financing/loan payments that are
package for financing/ deferred and customers will need to honour the deferred payments in the future.
loan payment? Financing/loan payment resumes after the deferment period.

2
SME
For all Retail and Small and Medium Enterprises (SMEs), the moratorium for
financing payment obligations are automatically effected if the financing account
meets these criteria:
• not in arrears exceeding 90 days as at 1st April 2020; and
• denominated in Malaysian Ringgit.
Which financing qualifies Meanwhile, for corporate customers the financial relief programme (moratorium)
for the moratorium? will be on a case to case basis upon request. Please reach out to your respective
Relationship Manager for further advice.

3
The moratorium is only for 6 months. Please email to enquiry@mbsbbank.com
for any financial assistance required after the 6 months moratorium.

Can I ask for more than a

6 months’ moratorium?

4 CCRIS
SCORE
No. It will remain unchanged as per status as at March 2020.
If I opt for the
moratorium, will my
CCRIS records be
adversely affected?

5 No. All Retail and SME financing that meet the criteria will automatically qualify
for the moratorium.

Do I need to apply?

MBSB Bank Berhad

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FAQ FINANCING RELIEF PROGRAMME – (MORATORIUM PACKAGE)

6
Financing accounts that are already more than 90 days in arrears, will not qualify
for the moratorium. Customers can contact us by emailing to
enquiry@mbsbbank.com.
My financing is in default,
can I qualify?

7 Please email to enquiry@mbsbbank.com, and we will provide the options to

either refer to AKPK or to reschedule your financing.

What if I’m not eligible for

moratorium?

8
Can financing under Financing under R&R programme or AKPK are also eligible for the moratorium if
the financing account is:
rescheduling and • not in arrears exceeding 90 days as at 1st April 2020; and
restructuring (R&R) or • denominated in Malaysian Ringgit.
AKPK programme be
eligible for the deferment
package?

9 If you are eligible, rest assured you are automatically enrolled.

Subject to financing account meet these criteria:

• not in arrears exceeding 90 days as at 1st April 2020; and
How do I know if my
• denominated in Malaysian Ringgit.
financing has been
enrolled into the
moratorium package?

MBSB Bank Berhad

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FAQ FINANCING RELIEF PROGRAMME – (MORATORIUM PACKAGE)

10 Please contact us by emailing to enquiry@mbsbbank.com or

ecu.careline@mbsbbank.com by 15th April 2020.
I want to continue with Please download the ‘Opt-out from Automatic Moratorium Form’ by clicking on
my financing payments. this link:
How do I opt-out of the https://www.mbsbbank.com/storage/misc/Opt-out_moratorium.doc

automatic moratorium?

11 For Islamic financing, profit will continue to accrue on the outstanding principal
amount. Such profit however, will not be compounded in line with Shariah
principles.

We will not impose ta’widh (late penalty compensation) on the moratorium

Will I be charged amount. In other words, the financing repayment is just deferred by 6 months.
additional profit on the
payment amount that is For conventional loans, interest will continue to be charged on the outstanding
balance comprising both principal and interest portion (i.e. compounded) during
deferred by 6 months the moratorium period.
during the period?

12
What would happen to
my financing payments Borrowers/customers are advised to contact us before 31st July 2020, prior to
the moratorium expiry by emailing to enquiry@mbsbbank.com for a suitable
after the moratorium workout plan to pay the principal and profit/interest accrued during the
package period? moratorium period.

Profit/interest will continue to accrue on financing/loan payments that are

How does being in the deferred. This means the total payment amount during the deferment of
moratorium package payment period will be added to the outstanding loan/financing amount.
affect my profit/interest
payments after the
6-month period?

MBSB Bank Berhad

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FAQ FINANCING RELIEF PROGRAMME – (MORATORIUM PACKAGE)

13
Yes, it applies to all financing outstanding as at 1st April 2020.

For new financing approved or disbursed after 1st April 2020, the moratorium will
Does this moratorium not be automatic and will be subject to MBSB Bank’s assessment and approval.
package apply to newly
approved/ disbursed
financing?

14
Yes. These are inclusive of Biro Perkhidmatan Angkasa (BPA), Jabatan
I have a financing which Akauntan Negara (JANM) and salary deduction through Employer.
is automatically
deducted from my salary.
Do I qualify for the
moratorium?

15
Standing Instruction with MBSB Bank will be stopped.

For any arrangement other than MBSB Bank, please contact the respective
What if I have standing bank.
instruction for payment
of my financing?

16
Yes it will be extended by 6 months.

Will my financing
maturity change, with
this moratorium?

MBSB Bank Berhad

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FAQ FINANCING RELIEF PROGRAMME – (MORATORIUM PACKAGE)

17 For financing /loan with fixed rate, your monthly payment will remain.

Property Financing /Mortgage/Personal Financing/Auto Financing

Example as follows;

Monthly Payment Maturity Date Monthly Maturity Date

Before Moratorium Before Payment after After
Will my financing Moratorium Moratorium Moratorium

monthly payment
amount increase after RM1,000.00 1/4/2021 RM1,000.00 1/10/2021

moratorium?
For financing /loan with variable rate

Property/Mortgage/Personal Financing
Example as follows;

Monthly Payment Maturity Date Monthly Maturity Date

Before Moratorium Before Payment after After
Moratorium Moratorium Moratorium

RM1,000.00 1/4/2021 RM1,000.00* 1/10/2021

*The monthly payment will remain unchanged unless when there is a revision to
Base Rate/Base Lending Rate/Base Financing Rate.

However you may be required to pay higher final amount at maturity resulting
from 6 month moratorium period.

Borrowers/customers are advised to contact us before 31st July 2020, prior to

the moratorium expiry by email to enquiry@mbsbbank.com for a suitable
workout plan to pay the principal and profit/interest accrued during the
moratorium period.

18
Is moratorium extended Yes, it’s extended to financing under progressive release.
to financing under
progressive release?

MBSB Bank Berhad

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FAQ FINANCING RELIEF PROGRAMME – (MORATORIUM PACKAGE)

19
Your next payment is on October 2020.

When am I expected to
start paying monthly
payment again?

20
Your payment will be taken as an Advance Payment.
What if I continue paying
my monthly payment
during moratorium
period?

*For the purpose of this FAQ, kindly be advised of the following;

1. Where terms used are meant for conventional accounts, these would refer to the conventional accounts held with
Malaysia Building Society Berhad (Reg No 197001000172 / 9417-K); and
2. Where terms used are meant for Islamic/shariah-compliant accounts, these would refer to the Islamic accounts
held with MBSB Bank Berhad (Reg No 200501033981 / 716122-P).

MBSB Bank Berhad

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