Flash on English for Tourism – Second Edition

Answer Key and Transcripts

Unit 1, pp. 4-7

1
Personal answers

3
Type of tourism Definition Example
to explore distant places or do
Adventure tourism trekking
extreme activities
to learn about history, art and
Cultural tourism monuments or museums
people’s lifestyles
to take ethical and responsible
Ecotourism rainforests
trips to natural environments
Educational tourism to learn something a foreign language
when young people go
Gap year tourism any of the other kinds of tourism
backpacking or do voluntary work
Health tourism between school and university spa resorts
Recreational tourism to look after your body and mind the beach
Religious tourism to relax and have fun Mecca for Muslims
to celebrate religious event or
Sport tourism the Olympic Games
visit important religious places
to play or watch different sporting
Winter tourism skiing or snowboarding
events

4 and exciting there are plenty of places in

1A 2B 3C 4C 5A 6C this country. We don’t need to fly
halfway across the world and damage
5 1 the environment. What do you think,
Mum So, any ideas about where to go on Mum?
holiday this year? I know Grandma Mum Well, I agree that we don’t want to do
really wants to go on a pilgrimage to anything that is bad for the environment
Lourdes in the south of France. and holidays abroad are very
Dad Really? expensive… Personally, I’d like a nice
Mum Yes, you know she’s a really strong relaxing holiday by the seaside, maybe
Catholic and she believes in miracles. in Cornwall or on one of the Channel
Dad Mmm! Well, I quite fancy a nice city Islands. Let’s see if there are any special
break to London or Edinburgh. I know offers…
there’s a really good Roman art
exhibition in the National Gallery this 1 Dad: cultural
summer. 2 Grandma: religious
Hannah Oh no, Dad. You can’t be serious. 3 Hannah: health
That’s just like going on a school trip! 4 Josh: adventure
How about a nice rest in a spa where 5 Mum: recreational
there are thermal baths and Jacuzzis and 6 Zoe: ecotourism
you can have massages and…
Josh Boring! Hannah! Why don’t we try 6 2
something new and exciting this year? Travel agent Any ideas about where you want
Maybe a polar exhibition or a trek across to go on holiday this summer, Mrs
the desert on camel back… Brown?
Zoe Yeh, right, Josh. That’s just typical of Customer Well, I really want to have a
you! If we want to do something new proper family holiday this year.

1
© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for
Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
Lösungen
 Travel agent OK, there are some good all 3 to reserve a seat and get a good price
inclusive package holidays by the 4 hiring a car
sea. 5 when you’re there
Customer Mmm… I quite fancy going 6 for different people and pockets
somewhere different this year. 7 full board
Travel agent How about taking a city break? 8 on package or cruise ship holidays
Customer Personally, I’d like it, but I think 9 No, it’s free.
the kids might be bored. 10 a local tour guide
Travel agent Why don’t you combine a city
break with something for the kids 10-11
like Euro Disney? Personal answers
Customer That’s a good idea, I agree, but
isn’t Euro Disney really Unit 2, pp. 8-11
expensive?
Travel agent Well, let’s see if there are any 1
special offers on at the moment. A Visit Britain – Britain’s national tourism
agency
1 Any ideas B World Tourism Organisation – United Nations’
2 I really want to non government organisation
3 I quite fancy C Thomas Cook – private British tour operator
4 How about
5 Personally, I’d like 2
6 Why don’t you Category of Example Type of
7 I agree tourism organisation
8 let’s see organisation and what they do
non UNWTO promotes the
7 government development of
Personal answers organisations/ responsible,
a sustainable and
8 charity universally
Accommodation Catering Entertainment accessible tourism
(Where to stay) (Where to and leisure government VisitBritain markets British
eat) (What to do) organisations tourism at home and
luxury hotels; self- sport; abroad
roadside motel; catering; shopping; private sector Thomas promotes and sells
family-run B&B; live shows; organisations Cook holidays for profit
guesthouse; half board; sightseeing; independent / have one or more
B&B; full board tourist branches; can often
self-catering attractions be close to each
apartments; other; sell their
youth hostel holidays to people
Jobs Transport Holiday types locally and market
(Who does what) (How to (What kind of them by word of
travel) holiday) mouth
miniple / have several
tour operator; plane; package
branches indifferent
travel agent; train; holiday;
travel rep; ferry; organised; areas; sometimes use
different trade
tour guide coach; independent;
taxi; cruise ship names; have a head
office which can
bus; holiday
manage the
cruise ship
organisation’s
marketing strategy
9
centrally
1 hundreds of millions
multiple / have branches in all
2 through a tour operator, a travel agent or on-line
majortowns and

2
© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for
Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
Lösungen
 cities; can be part of 10
very large tourism 1 newspapers, TV and the Internet
sector companies; 2 advertising
market holidays on 3 product, price, place, promotion
the basis of 4 people
competitive prices or 5 market segmentation
special offer 6 by money, by activities they’re interested in, by
packages circumstance, by age, by the kind of tourists
trade / organisations they are
associations representing travel
companies; 11 4
can help with Interviewer Welcome to the programme, John.
marketing; John It’s a pleasure to be here, Sue.
can protect Interviewer Can you tell us something about
customers’ rights the marketing strategies your
company uses?
4 John Yes, of course. We don’t really
Personal answers use TV or radio adverts because
they’re just too expensive. We
5 3 sometimes place ads in
The National Trust is a charity and a non-profit newspapers or magazines we
organisation, which promotes British tourism to think our target customers buy.
artistic, historical and natural sites in a sustainable Interviewer What about specialist travel
way. It has two head offices, one in London and brochures, leaflets or tourism
another in Swindon, as well as hundreds of guides? Do you advertise in
branches all over the UK. Places with the trade those?
name “National Trust” market themselves through John Not really. You see, many of our
the image of conservation and heritage. However, target customers are DIY
many of the thousands of visitors to National travellers not package holiday
Trust sites hear about them by word of mouth tourists that book holidays
from friends, colleagues or relatives. They provide through brochures or leaflets.
great days out for the whole family as you can Interviewer So does that mean you do a lot of
enter many sites for free and you can also hire online marketing?
venues for special events at extremely competitive John Yes, we do. Probably our main
prices. marketing area is online.
Interviewer Could you explain a little bit more
1 charity about online marketing for our
2 profit listeners, John?
3 promotes John Sure! We use a combination of
4 sustainable low-cost e-marketing strategies.
5 head offices Social networking sites are great
6 branches especially if your target customers
7 trade name are young people like ours are.
8 market Interviewer And do you promote your
9 word of mouth holidays through search engines
10 competitive too?
John Yes, we sometimes use banners to
6 advertise on search engines, but
a1 b3 c4 d5 e2 not as often as we use social
networking sites because they are
7 just not competitive and they
Personal answers don’t always reach the target
customers.
8 Interviewer I see. Do you have your own
1c 2a 3b website too?

3
© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for
Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
Lösungen
 John Yes, that’s our best marketing tool 4 air and rail
because you can attract the kind of 5 air
customer you want by the way 6 road
you set up your website. 7 road
Moreover, it’s only possible to 8 road and air
book online and you can’t book a 9 sea
package holiday, unless you 10 air
create it yourself.
Interviewer This means you can book single 4 5
products and services and then Woman Hello, I’d like to buy a ticket to
combine them any way you want? London, please.
John Yes, that’s right! Oh and we have Ticket officer Is that a single or a return ticket?
an online forum where our Woman A return, please.
customers leave feedback about Ticket officer When do you want to leave?
where they stay and things they Woman Now.
do. That’s fantastic word of mouth Ticket officer And when do you want to come
marketing! back?
Interviewer I bet! So, John, if you could just Woman Today, please. How much is that?
tell our listeners where to find you Ticket officer A cheap day return ticket is £32.
online. Woman What time is the next train?
John Sure! It’s www.travelyoulike.com Ticket officer It’s at 12.50 from platform 16.
Woman Thank you.
1 F No, they don’t use them because they are too
expensive. 1 in a ticket office, rail tickets
2T
3 F No, they don’t because their target customers 5
are DIY travellers not package holiday tourists 1 London
who book holidays through brochures or 2 single
leaflets. 3 return
4T 4 return
5T 5 leave
6 F Social networking sites are great especially if 6 come back
your target customers are young people like 7 How much
theirs are. 8 cheap
7 F They sometimes advertise on search engines 9 £32
with banners. 10 train
8T 11 12.50
9 F It’s only possible to book online. 12 16
10 T
6
12-13 Personal answers
Personal answers
7
Unit 3, pp. 12-15 a1 b3 c2 d6 e7 f4 g
8 h5
1
1C 2B 3A 4D 8 6
1 a Arrive at the airport and go to the correct
2 check-in.
1b 2e 3h 4j 5d 6g 2 c Give the airline staff your passport and
7c 8a 9f 10 i booking information.
3 b Check in your luggage and take your boarding
3 pass.
1 sea 4 f Put your hand luggage and coat through the
2 rail and sea security check.
3 sea 5 h Walk through the metal detector.

4
© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for
Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
Lösungen
 6 d Present your boarding card and identification special offers convenience
For inspection at passport control. (combination vary a lot
7 e Proceed to the departure gate when it opens. tickets,
8 g Show your passport and boarding card to staff weekend or all-
before boarding. day
travel passes)
9
1 Here they are. 12
2 A window seat, please. the head of tourist information
3 Yes, I did.
4 Good, it doesn’t weigh very much. 13
5 Just one. 1 John Humphries, Tourist Information Officer
2 They are twinned.
10 3 to promote tourism in both towns
1 underground 4 to find out about the local transport services
2 parking available
3 trains 5 cost, convenience, reliability and any other
4 buses relevant information
5 car hire 6 as soon as possible
6 taxis
14-15
11 Personal answers
Mode of Positive things Negative
transport about it things Unit 4, pp. 16-19
about it
1
taxi quick and can be B&B barge cabin
efficient for expensive as campervan campsite
short journeys charge per campus accommodation caravan
passenger, chalet guest house holiday village
piece of hostel hotel house swap
luggage, as motel private holiday rental
well as self-catering accommodation studio apartment
surcharges for tent tepee timeshare
airport and villa yacht yurt
night time
transfers 2
car hire free to travel bad for the 1 barge
when environment 2 cabin
and where you 3 campus accommodation
want; 4 hostel
good value; 5 motel
choose the kind 6 studio apartment
of car 7 tepee
you want 8 yurt
motorbike adventurous; dangerous
moped cheaper; traffic; 3
bicycle more people 1B 2A 3B 4A 5C 6B
environmentally stealing your 7A 8C
friendly bike
public good for people in smaller 4 7
transport on a towns the Receptionist Good afternoon, Sir. can I help
budget; options are you?
green; more Customer Yes, I’d like to check-in, please.
good choice in limited; Receptionist What’s your name, sir?
cities; cost and Customer It’s Mr Norris.

5
© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for
Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
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 Receptionist Could you spell your surname for with us for a total of 3 nights from
me, please? 20 September until 23
Customer Yes. N - O - double R - I - S September…
Receptionist Oh, yes. Lee Norris. Could you Customer Yes, that’s right.
just confirm your address please, Receptionist How would you like to pay, Mr
sir? Norris?
Customer It’s 16 Orchard Road. That’s O-R- Customer By visa card.
C-H-A-R-D Road, Oxford, UK Receptionist OK. Just sign the bottom here for
Receptionist Do you know the postcode? me, sir. You’re in room 214 on
Customer Yes, I do. It’s O-X-3-2-J-F the second floor.
Receptionist And your contact numbers please, Customer Thank you.
sir. Receptionist Enjoy your stay with us!
Customer My mobile number is
07983560891 and my home 1 Norris Lee
number is 01865362497 2 16 Orchard Road, Oxford, UK, OX3 2JF
Receptionist Do you have an email address, Mr 3 telephone: 01865362497 mobile: 07983 560891
Norris? e-mail: leenorris@yahoo.co.uk
Customer Yes, it’s leenorris@yahoo.co.uk 4 double room single occupancy with bath
Receptionist Thank you. And you’ve booked a 5 half board
double room, single occupancy 6 Arrival Date: 20/09 Departure Date: 23/09
with a bath. Total: 3 nights
Customer That’s correct. 7 Credit Card type: Visa Room number: 214
Receptionist And you booked full board.
Customer No, just half board. 5
Receptionist Half board. OK, so you’re staying Personal answers

6
* ** *** **** *****
en suite bathroom; complimentary hairdryer; reception manned reception area
TV; toiletries; telephone; for up to 18 manned
breakfast; bath towels; internet access hours; 24/7;
drinks; a reading light; in a public area refrigerated multilingual staff;
daily room cleaning credit card payment or in the room; minibar or room doorman;
facility laundry; service; valet parking;
ironing; à la carte a porter to take
hotel reception restaurant; luggage to your
staffed for around a lift; room;
14 hours; comfortable safe in the room;
bilingual staf furniture in room gym and spa
and lobby facilities

7 you?
1 toiletries Guest Oh, hello, I’m calling from room
2 internet point 101. I think there are a few things
3 en suite bathroom missing from my room. Is it
4 safe deposit box possible for me to have a
5 bath towel hairdryer and some toiletries,
6 hairdryer please?
7 gym Receptionist Of course, madam. I’m terribly
8 refrigerated minibar sorry! There are usually toiletries
in the room on arrival. I’ll send
8 them up to your room straight
1e 2a 3d 4c 5b away. The hairdryer should be in
the desk drawer.
9-10 8 Guest Oh, yes. I see it. Another thing…
Receptionist Hotel reception. How can I help I need some laundry and ironing.

6
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Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
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 Do you have those services in the room service √ 24-hour for bar
hotel? food
Receptionist Yes, madam. For laundry and safe in the √ There are safes
ironing, just fill in the form on the room available in the
desk and give it to the reception area.
chambermaid before 9 in the
morning. 11-12
Guest That’s great. Thanks. I also have Personal answers
Some important documents with
me and I can’t find the safe in this Unit 5, pp. 20-23
room.
Receptionist I’m afraid we don’t have safes in 1
the rooms, but there are safes 1d 2f 3a 4c 5b 6e
available in the reception area if
you could bring your documents 3
down to me. 1 general manager
Guest OK. Are there any other services I 2 desk clerk
should know about? 3 porter
Receptionist Well, we have an internet point 4 concierge
which is open till midnight. 5 housekeeper
There’s 24-hour room service for 6 room attendants
bar food and our á la carte
restaurant is open 12-2 lunchtime 4
and 7-10 dinnertime. You need to 1d 2f 3e 4c 5b 6a
book a table for dinner.
Guest OK. I’d like to book a table for
5 9
this evening at 8 p.m. please.
Speaker 1 I work shifts, which can be
Receptionist Certainly, madam. Can I help you
morning, afternoon or evening,
with anything else, madam?
but I don’t mind because my job
Guest Not for the moment. Thank you.
is very varied and I get to meet a
lot of different people at the hotel.
Service G R Specific I was born locally, so I know
information everything there is to know about
about the service this area. This makes me well
à la carte √ √ Open 12-2 placed to help guests with
restaurant lunchtime and 7- directions, sights to visit or just
10 dinnertime. provide them with assistance
You need to book during their stay or with their
a table for dinner. onward journeys.
complimentary √ √ usually in the Speaker 2 I studied hotel and tourism at
toiletries room on arrival college and can speak several
en suite different languages, which
bathroom is useful in the job that I do. I
hairdryer √ √ in the desk drawer never work at night, but I
hotel reception alternate between morning and
staffed 24/7 afternoon shifts. I spend a lot of
internet access √ internet point open the day on the telephone and
till midnight using the computer to input guest
ironing service √ √ Fill in the form on information or to make up bills,
the desk and give but I wouldn’t like to work in the
it to the back office as I enjoy interacting
chambermaid with the public.
before 9 in the Speaker 3 There is a lot of responsibility in
morning. my job, as I have to oversee a
laundry √ √ as above large team of staff working in
service many different sectors of the

7
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Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
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 hotel. I can pick and choose the 1 concierge
hours I work and I don’t usually 2 desk clerk
have to work at night, which is 3 general Manager
nice, but I have to be present or 4 hotel Porter
on call during the high season. 5 housekeeper
You need to have skills and 6 room attendant
experience in several different
areas to do this job, including: 6
marketing; finance; human Personal answers
resources and problem-solving.
It’s a difficult job, but I love it! 7
Speaker 4 People think that my role is all Personal answer
about fetching and carrying and
general gofer, but personally I 8
think there’s a lot more to it than 1 Room service attendant
that. For instance, when we hold 2 Shuttle/Courtesy driver
special events or have VIP guests 3 Hotel maintenance personnel
staying at the hotel, I’m the one 4 Hotel security officer
who makes sure that everything is
running smoothly. I check that 9
rooms are set up properly; that our Personal answers
VIPs have everything they need
and receive all their messages 10
without being disturbed too much. Personal answer
Oh… and I’m always on the
move, which is much better than
sitting behind a desk all day! 11
Speaker 5 I oversee everything to do with Hotel manager OK. Tell me why you want the
hotel rooms: human resources; f position of room service
inancial management; laundry; attendant.
stock; purchasing and customer Job candidate I’m a server at the Royal Hotel
care. It’s a lot of responsibility in restaurant and I’d like some
a hotel which can accommodate different hotel experience.
up to 200 people at one time! I Hotel manger I see. I suppose you realise that
take pride in every aspect of my the hours are quite long and
job although I’m really working antisocial.
behind the scenes a bit like a stage Job candidate Yes, that’s not a problem for me. I
director at the theatre! In fact, the Prefer working at night.
best compliment I can have is that Hotel manager What skills do you think you
there are no complaints made could bring to this job?
about the rooms! Job candidate I’m organised and efficient and I
Speaker 6 It’s my job to make sure that work well on my own or as part of
bedrooms are kept clean and tidy a team.
and stocked up with everything Hotel manager What do you understand by
guests might need during their customer care in a hotel?
stay. It’s quite hard work, as I Job candidate It’s about being polite and making
start work very early in the sure guests have everything they
morning and am constantly on my need.
feet. Fridays and Mondays are Hotel manager This is an entry-level post so it
particularly busy as we have a lot offers minimum wage with
of guest changeovers. On the gradual increases.
whole I like my job as I am free in Job candidate That’s fine. I want to make a
the evenings and most of the career in the hotel business.
people I meet are polite and Hotel manager I’ll have to check your references,
friendly but if they are in order, you’ve got
the job!

8
© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for
Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
Lösungen
 Job candidate Thank you very much! Travel agent It’s about 1 hour and twenty
minutes from Dalaman
12 International Airport, but there
Personal answer would be a complimentary shuttle
directly to your resort.
Unit 6, pp. 24-27 Customer That sounds great! I’ll book it!
Travel agent Ok. If I could just take a few
1 personal details from you…
I need a boarding card to get onto a plane.
I need a driving licence to drive a car. Type of holiday: package
I need a passport to enter into certain countries. Destination: Marmais, Turkey
I need immunization against diseases to travel to Specific dates: no
certain countries. Type of accommodation: self-catering apartment
I need a visa to enter certain countries. Transfers: complimentary shuttle from Dalman
International Airport
3
1D 2C 3A 4B 5A 6B 5
Travel Agent Can I have the full names of all
4 10 the people travelling, please?
Customer I’d like to book a package Customer My name is Karen Miller and my
holiday. boyfriend’s name is Andrew
Travel agent Do you have a specific destination Jones.
in mind? Travel Agent I also need both your dates of
Customer Not really, just so long as it’s near birth.
the sea and the weather is good. Customer My date of birth is 8 June 1989
Travel agent Ok. Do you have specific dates and Andrew’s is 5 March 1985.
for your holiday? Travel Agent Now your passport numbers and
Customer No, we’re fairly flexible. expiry dates.
Travel agent Well, we have some last minute Customer Oh! I’m afraid I haven’t got them
package deals to Turkey, with me.
Morocco and Greece. Travel Agent No problem. You can email them
Customer I would be happy with any of to me.
those. Customer OK. Thanks.
Travel agent Let me tell you about the Travel Agent So your holiday is a two-week,
Accommodation options in each. all-inclusive package to the
You could stay in a hotel, a self- Marmais Resort.
catering apartment or a B&B. Customer What’s included in that?
Customer Self-catering apartment. That’s Travel Agent Return flights; transfers to and
one thing I’m sure about. from Dalman Airport; a self-
Travel agent At the moment we have that catering apartment, which will be
option in resorts in Turkey and cleaned once a week and use of a
Greece but not Morocco. communal swimming pool.
Customer How does the cost compare in Customer Perfect!
Turkey and Greece? Travel Agent So, I’ll need a 50% deposit now
Travel agent They’re pretty similar, but the and the balance at least 14 days
cost of living is a bit cheaper in before the holiday date.
Turkey than in Greece. Customer OK. Here’s my credit card.
Customer So tell me about the Turkey
packages then. 6
Travel agent Well, we have a self-catering Personal answers
apartment in the popular resort of
Marmais in the South West of 7
Turkey, where there are some 1F 2T 3F 4T 5F 6F
lovely beaches. 7T 8T
Customer How would I get there from the
airport?

9
© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for
Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
Lösungen
 8 Unit 7, pp. 28-31
1e 2d 3i 4c 5f 6a
7g 8b 9h 1
Possible answers: short, fast, cheap, friendly,
9 11 concise, informal
Receptionist Are you checking out now, sir?
Guest Yes, I am. 2
Receptionist I hope you enjoyed your stay with 1 We were given your contact details by Ms
us. Harrison.
Guest Yes I did very much. The room 2 We are a travel agency with over 15 years
was very comfortable and the staff experience.
very helpful, but the wi-fi didn’t 3 We would like to able to offer....
work very well in my room. 4 Could you please send us.....
Receptionist I’m sorry about that. We can give 5 We look forward to your reply...
you a 10% discount on the bill to 6 Kind Regards
make up for the inconvenience.
What room were you staying in? 3
Guest Room 314. Thank you. Personal answers
Receptionist How would you like to pay Mr
Lewis? 4
Guest By credit card. 1 A memo is an internal document.
Receptionist Here’s your bill Mr Lewis. Please 2 Because it conveys minimal information.
check to see that it is correct. 3 Memos do not usually contain greetings or
Guest Yes, it all looks ok to me. Do you closing salutations.
need my card again? 4 It is written from one person, department or
Receptionist No sir, just a signature authorising office to another.
payment. 5 Memos are about changes in procedures, rules
Guest Here are my room keys. or policy, or else for a specific purpose.
Receptionist Thank you. Can I help you in any 6 It is important for the preparation for welcoming
other way? the fans for the next Six Nations Rugby.
Guest Yes, I’d like a taxi to take me to
the airport, please? 5
Receptionist Yes, of course. It’ll be here in ten 1 fill in
minutes sir. I hope we’ll see you 2 first name
again soon. 3 last name
Guest Oh, I’ll definitely be back and I’ll 4 postcode
bring my wife and family next 5 gender
time. 6 tick

Mr Lewis 6
314 1 clear, correct, courteous, convincing and
very much complete
The room was very comfortable and the staff very 2 Personal answer
helpful. 3 B&H Luxury Coach Hire
The wi-fi signal in my room 4 Coach Hire company
The bill was correct, staff were helpful, it was 5 Rose Wallace Siler Group PLC
quick and easy 6 To reply to an enquiry about tiles and to send a
yes price list, a catalogue and a few samples.
yes
7
10 1 No, the sender does not know the recipient,
Personal answer because it proposes a new business
2 It could be a travel agent because it will be
possible to propose grandihotels to their
customers
3 It is written to start a new business.

10
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 4 It contains information about the location and 4 12
the service they provide. Answering the phone:
How can I help you?
8 Can I help you?
1 CP 2 OP 3 MP 4 OP 5 MP 6 OP Introducing yourself:
7 CP 8 OP This is... from...
It’s... from...
9 Asking to speak to someone:
Personal answers May I speak to..., please?
Could I speak to..., please?
Unit 8, pp. 32-35 I’d like to speak to..., please
Saying why you are calling:
1 I’m phoning to...
2 I’d like to speak to… I’m calling you about...
3 She’s out of the office… We are interested in...
4 Can I take a message?
5 Joanne Wilkins speaking 5
6 I’d like to receive Personal answers

2 12 6
James Sundance Hotel. How can I help you? Personal answers
Janet Good morning. This is Janet from Spencer
& Clark. May I speak to Mr Lang, please? 7 13
James Hello Janet. James speaking. How are Martin This is Martin Fleet. I’m out of the
you? office until Friday. Please leave a
Janet Fine thanks. I’m phoning to book a single message and I’ll get back to you as
ensuite room, from 20th to 22nd July, 2 soon as possible.
nights in total, in the name of Mr Moore. Speaker One
James Just a second, let me check... Yes, that’s Karen Hello Martin. This is Karen from Lewes
fine. We have a room available. Electronics. I need to speak to you about
Janet Good. Mr Moore will be our guest so will the conference next week. It’s urgent so
you charge the room at our preferential call me anytime. Thanks very much.
rate of £75 per night including breakfast? Speaker Two
James Of course. I’ll send you confirmation of Mr Byrnes Good morning. This is Mr
your booking by email in a few minutes. Byrnes, manager at the Grand
Janet OK. Thanks very much. Bye. Hotel. Could you call me
James You’re welcome. Bye. regarding your group booking?
The number is 0194 225988.
1 to book a hotel room Thank you. Goodbye.
2 Janet’s company Speaker Three
3 75 £ Janice Hi Martin, I can’t find your mobile
4 by email number. Can you ring me about the party
this weekend? Cheers. Oh, sorry, it’s
3 12 Janice just in case you don’t recognise my
1 help you voice.
2 can I
3 speaking Caller 1: Say your name/position/company, state
4 calling to your reason for calling, give your availability, end
5 available the message
6 does it include Caller 2: say your name/position/company, state
7 booking your reason for calling, leave your contact details,
8 welcome end the message
Caller 3: state your reason for calling, say your
name/position/company

11
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 8 14 5 15
Thank you for calling HF Holidays. If you would Tourist I’m hiring a car in Scotland this
like to make a booking, please press 1. summer. What do you suggest I
If you would like to change a booking, please visit?
press 2. Tour guide That depends on what you are
For all the details of our current offers, press 3. interested in.
If you require information about luggage Tourist I’m interested in art, history and
allowances on board, please press 4. nature, especially coastlines.
If you would like to talk to an operator, please Tour guide Then you should spend a few days
press 5. This message will now be repeated. in Edinburgh at the arts festival.
Tourist When is that?
1 F, 2 B, 3 A, 4 E, 5 C Tour guide It’s on for three weeks in August
every year.
Unit 9, pp. 36-39 Tourist Is Edinburgh near the coast?
Tour guide Yes, it overlooks the sea. It’s a
1 really interesting city!
1F 2F 3T 4T 5F 6F Tourist What else can I do in Edinburgh?
Tour guide You can visit the castle, which
3 sits on a volcanic rock dominating
England the city.
Population: 51 million Tourist I hear Scotland has amazing
Economy: agriculture and industry wildlife too.
Geography: mountains, lakes, coastline. Tour guide Oh yes, especially on the remote
Capital: London islands like the Orkneys.
Wales Tourist I want to visit the famous Loch
Population: 3 million Ness and see the monster.
Economy: agriculture and tourism Tour guide It’s the deepest lake in Scotland
Geography: small, mountainous and coastal and very beautiful, but I can’t
country. guarantee you’ll see the monster!
Capital: Cardiff
Scotland 1, 8, 11, 4, 13, 10, 5, 14, 3, 12, 7, 6, 9, 2
Population: 5.1 million
Economy: oil and gas, the service sector and 6 Personal answers
whisky exports.
Geography: UK’s northernmost country, harsh 7 16
climate, mountains, coast, islands and lakes. Humans first lived in the British Isles about
Capital: Edinburgh 750,000 years ago, but Britain’s most famous
Northern Ireland prehistoric monument and UNESCO world
Population: 1.7 million heritage site, Stonehenge, was probably built in
Economy: exports of textiles and machinery Wiltshire at different times between 3000 and
Geography: the north-eastern part of the island of 1500 BC. The mysterious giant stones set in a
Ireland unique concentric architectural design are a
Capital: Belfast mixture of nearby sandstone and smaller
bluestones from the Preseli Mountains in South
4 Wales, about 200 miles away. We don’t know
1 Edinburgh exactly how or why Stonehenge was built, but
2 Glasgow experts agree it was a ceremonial site for worship
3 Belfast and burial and people continue to visit it every
4 Cardiff year to celebrate the summer solstice.
5 Cornwall The Welsh, Irish and Scots originate from the
6 London Celts, Indo-European tribes who settled in Britain
in about 500 BC and the word probably comes
from the Greek keltoi, meaning barbarian. The
Romans successfully invaded and conquered
Britain in 43 BC, establishing the city of

12
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 Londinium, now London and in the south-west of which had raised earth, the ‘motte’, under the
England, Aquae Sulis, Bath Spa, one of the castle which you could only access across a
world’s finest remaining examples of Roman wooden drawbridge. Around it was a ditch,
thermal spas, with natural hot springs of 49°C. separating the castle from the bailey, that is to say
To keep out the Scots, still regarded as barbarians, a courtyard surrounded by the wooden fence
the Emperor Hadrian gave order to build where servants, tradesmen and craftsmen lived.
Hadrian’s Wall from stone and earth, which Windsor Castle, just outside London, official
stretches 118 km from coast to coast, across royal residence for over 900 years, is an excellent
northern Britain. example of this kind of castles.
The Roman rule in Britain ended when the Anglo
Saxons from northern Europe began to invade the 1 Bath
island in the 5th century AD. 2 Hadrian’s Wall
The Vikings from Norway, Sweden and Denmark 3 Stonehenge
also invaded Britain in about the 9th century AD, 4 Windsor Castle
settling in central, northern and eastern England.
The modern city of York in the north of England 8
is site of the Jorvik Viking Centre, a settlement 1 750,000 5 500 9 5th
where Viking-age houses, workshops and 2 3000 BC 6 43 10 9th
artefacts were excavated. 3 1500 BC 7 49 11 1066
The Normans conquered Britain with victory at 4 200 8 118 12 900
the Battle of Hastings in 1066 bringing linguistic,
architectural and political changes to Britain.
They built mediaeval Motte and Bailey castles,

9
Monument Site Period Architectural details Reason for
building it
Stonehenge Wiltshire Prehistoric concentric architectural design of ceremonial site for
sandstone and smaller bluestones worship and burial
Bath Spa in the south- Roman one of the world’s finest remaining a spa;
west of England examples of Roman thermal spas to bathe
Hadrian’s coast to coast Roman a wall made of stone and earth to keep out the
Wall across northern Scots
Britain
Jorvik York, in the Viking excavated Viking-age houses, a settlement
Viking north of workshops and artefacts
Centre England
Windsor just outside Norman a motte and bailey castle official royal
Castle London residence

10 17 beautiful diamonds in the Crown Jewels, and see

The London Eye: Fly above London’s skyline for the Beefeater guards protecting the tower.
30 minutes taking in the city landscape for 25 Madam Tussaud’s: Hang out with the rich and
miles in each direction. It’s a truly unique famous at the famous waxworks museum. Visit
experience. the Chamber of Horrors to find out the worst of
Richmond Park: Walk around the largest urban British crime!
parkland in Europe where you can see over 600 The British Museum: Visit one of the world’s
deer, many wild birds, flowers, woods, gardens oldest and finest museums, with one of the biggest
and ponds. world heritage collections from ancient Egypt,
The Tower of London: Explore 900 years of Western Asia, Greece, the Orient, Africa and
history, see some of the world’s largest and most Italy.

13
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 The Tate Modern: Visit the world’s most 1a 2f 3b 4e 5c 6h
popular contemporary art gallery. The building 7d 8g
and its location on the Thames are as interesting
as the art inside it. 11
The Globe Theatre: Experience Shakespeare’s Personal answers
theatre as it was meant to be, in an open-air Unit 10, pp. 40-43
amphitheatre, rebuilt on the Thames river bank.
St Paul’s Cathedral: Possibly London’s most 1
famous and iconic church with its impressive 1 Greenland
architecture and don’t miss the magical 2 Algarve
whispering gallery on the top floor! 3 Lapland
4 Monte Carlo
5 Ibiza

3
Country/Region Type of tourism Things to see and do
Greenland nature or cultural fjords; glaciers; icebergs; endless days in
summer and endless nights in winter;
wildlife like polar bears, reindeer and
whales;
experience the unique Inuit culture
Lapland adventure and winter Northern Lights; hiking; white water
tourism rafting; snowmobiling; sled safaris;
skiing; visits to Santa Clause’s Village
Spain’s Balearic Islands: recreational, cultural and nightclubbing (Ibiza); family beach
Ibiza, Mallorca, Menorca nature tourism holidays and mountain hikes (Mallorca);
and Formentera UNESCO archaeological and natural sites
(Minorca); to relax (Formentera)
The Algarve region beach tourism wide sandy beaches, natural bays and
breathtaking cliffs
The French Riviera: Nice Recreational and cultural sunbathing; visiting impressionist art
tourism for wealthier tourist galleries; eating French cuisine; practicing
water sports; drinking cocktails
Monte Carlo luxury tourism casinos; formula one racing track

4 how long?
1d 2c 3e 4b 5a Group leader Sometime in spring so the
weather is not too hot, maybe
5 18 for about three weeks.
Group leader Hello, I’m planning to take a Travel agent And what kind of things are
tour your Group interested in?
group over to northern Europe Group leader Well, it’s quite a mixed group in
from the UK next year and I’d terms of age and interests so I
like you to recommend some want to include something
itineraries. that will appeal to everyone.
Travel agent Sure. Which period of the year Travel agent I’d certainly recommend
would you like to travel and for Greenland to you, because you

14
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 can see some amazing wildlife 2 temple
and you also get to take boat 3 Mosque
trips along the fjords. 4 skyline
Group leader Some of my group have 5 bazaar
expressed an interest in health 6 Turkish bath
tourism too. 7 Meze
Is that possible in Greenland? 8 cutting-edge
Travel agent I would say that Iceland is more 9 Tsars
Suitable because of the geysers 10 Patriarch
and hot springs. There are lots of
modern spa resorts you could 10-11
stay at. Personal answers
Group leader Do you know if there is any
chance of seeing the Northern Unit 11, pp. 44-47
Lights at that time of the year?
Travel agent The best time to see them is in 1
winter, but if you go to remote 1 Grand Canyon
regions like Lapland without 2 New Orleans
artificial lights, it is sometimes 3 Niagara Falls
possible to see them. 4 Boston
Group leader What other activities can my
group do in Finland? 3
Travel agent At that time of the year there are 1 grizzly
great hiking and white water 2 canyon
rafting trips which are really 3 bird of prey
good for developing a team 4 VIP
spirit. 5 Mardi Gras
6 mansion
1 Sure. Which period of the year would you like
to travel and for how long? 4
2 And what kind of things are your group 1e 2f 3g 4b 5h 6a
interested in? 7d 8c
3 Some of my group have expressed an interest
in health tourism too. Is that possible in 5 19
Greenland? Travel agent I just want to go through all the
4 Do you know if there is any chance of seeing things you need to do before you
the Northern Lights at that time of the year? leave for the USA.
5 What other activities can my group do in Tourist Sure, no problem.
Finland? Travel agent First you have to check your
passport is valid for at least six
6 months after you plan to return
Personal answers home.
Tourist Yes, it is. Do I have to apply for
7 a visa too?
1A 2A 3C 4B 5B 6C Travel agent No, you don’t. There’s a visa
7B 8C Waiver programme for all UK
or EC passports, but you have to
9 apply through ESTA, Electronic
1 Evzones

15
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 System for Travel Authorisation leave the USA within take out money in
to the USA, online at least 72 90 days advance because you
hours before your departure. can use credit cards
Tourist How long can I stay in the USA and cash point
machines
with this programme?
give personal
Travel agent You can stay for up to 90 days. information to the
Tourist OK. What about security at the airline before
airport? travelling to the USA
Travel agent Security is very tight for all US arrive at the airport in
travel, so you should arrive at plenty of time for the
the airport at lest three hours security checks
before your departure time. get comprehensive
Tourist Do I need medical insurance? travel insurance
Travel agent Well, you don’t have to be use dollars
immunised against any diseases,
but it’s a good idea to get 7
comprehensive travel insurance. Personal answers
Tourist Right. How about money?
Travel agent The currency is dollars, but you 8
don’t need to take out money in 1T 2F 3F 4F 5T 6T
advance because you can use 7T 8F
credit cards and cash point
machines, which Americans call 10
ATMs. 1 Liberty Island
Tourist OK. Thanks for all your help 2 Staten Island
and advice. 3 Manhattan
4 Brooklyn
1 passport
2 six 11
3 visa 1 boroughs
4 seventy-two 2 skyscraper
5 ninety 3 amusement park
6 three 4 neighbourhoods
7 medical insurance 5 racetrack
8 currency 6 hang out

6
12 17
Need to… Don’t need to…
Welcome to Manhattan’s Central Park! This is
check your passport is apply for a visa where New Yorkers come to walk, cycle, line
valid for at least six skate and jog, or simply to enjoy the natural
months after you plan surroundings. There are also many water play
to return home areas in the park, which are fun and cooling on a
apply for ESTA to the be immunised against hot day.
USA online at least 72 diseases At the northern end of Central Park is the
hours before your
departure famous Guggenheim Museum. Apart from
exhibiting some of the world’s best modern and
contemporary art, the museum itself is an
architectural icon in New York. From the

16
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 outside the building is extremely striking and a dream form.
looks a little like a spiralling concrete animal 6 They sing as they walk long distances in the
shell. desert. The singing helps them recognise the
paths of energy.
Where should you go shopping in Manhattan?
7 A ‘walkabout’ is when Aboriginal boys walk
Well, Fifth Avenue and Madison Avenue offer long distances into the desert as a ritual to
the best in designer clothes. If you’re not keen become adults.
on department stores, but prefer a different sort 8 They sing as they walk to help them recognise
of experience, then why not try Greenwich the path.
Village where there are gift shops, food markets
and trendy clothes boutiques with reasonable 4 21
prices. The term ‘Aborigine’ is commonly used to refer
Finally, you can’t visit Manhattan without taking to all the indigenous or native inhabitants of
a trip to Broadway, to watch a good show, play Australia, but in reality there are many different
or maybe spot your favourite star! types of indigenous people in Australia who call
themselves with a different name, for example
1 walk the Koori, the Yamatji and the Anangu. When
2 cooling the first Europeans arrived in Australia, it is
3 northern estimated that these native people spoke almost
4 contemporary 300 languages. They had a very different culture
5 building from the Europeans – for example they did not
6 concrete live in buildings, they did not cultivate food and
7 department stores they rarely wore clothes. As a result the settlers
8 food markets considered them to be primitive and treated them
9 trendy badly for many years. Today, their situation has
10 spot improved, although it is still not ideal.
Some famous things that the indigenous
13 Australians have given the world are the
Personal answers boomerang – which is actually a weapon for
killing birds for food – and the musical
Unit 12, pp. 48-51 instrument called the didgeridoo – a very long
pipe which makes a very deep sound. Although
1 the aborigines did not have a writing system,
Personal answers, for example: koalas, their culture was very rich in other ways: they
kangaroos, Aborigines, boomerang, New loved storytelling and playing music and had
Zealand national rugby union team – All Blacks developed a very elaborate form of painting;
today Aboriginal art is highly appreciated.
2
1T 2F 3T 4F 5F 6T 1 native 4 primitive
7T 8F 2 300 5 weapon
3 clothes 6 writing system
3
1 Because the white colonialists called it Ayers 5
Rock, but the Aborigines had another name for Personal answers
it, Uluru.
2 It changes colour at sunset and it becomes red. 6
3 Because it is sacred, it is considered the resting 1F 2T 3F 4T 5F 6T
ground of the spirits of the creators of the 7T 8F
world.
4 You will be cursed by evil spirits. 7
5 It is an original form of spirituality based on 1 third
the belief that every creature exists eternally in 2 capital

17
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 3 many 3
4 young indians 1T
2T
8 3 F It was in Kenya.
1F 2F 3T 4F 5F 6T
4T
9 5 F It creates many jobs.
Personal answers 6T
7 F It’s the fastest growing market in the tourism
10 industry.
Personal answers
4
Unit 13, pp. 52-55
Personal answers

1
5
1 A definition of ecotourism
1a 2g 3e 4c 5d 6h
2 The principles of ecotourism
7b 8f
3 The history of ecotourism
4 Benefits and Downsides
6
5 Organisations involved
Personal answers
6 The future of ecotourism
7
2
1C 2A 3D 4F 5B 6E
Personal answers

8
Country Accommodation Activities Wildlife and Ecotourism elements
natural
habitats
India eco-lodges photography tigers sustainable wildlife parks;
group sizes limited to three
Ireland eco-friendly hiking sea; hills; solar-powered;
guesthouses forests locally produced food;
leaning about Irish culture;
socialising with the locals in traditional
pubs
Latin local trekking, fjords; islands local accommodation; hospitality and
America accommodation kayaking; guides; learning about Latin American
nature- people and cultures
watching
Maldives eco-resorts relaxing islands carbon-neutral country; coral cleaning;
waste management; water
conservation; renewable energy
sources
South boats monitoring great white working with a small dedicated group
Africa sharks sharks of locals;
learning about sharks;
educating the general public about
sharks
Cambodia local host volunteering beaches; teaching sport, music, art or drama to
families temples; disadvantaged children
monkey
refuges

18
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 9 22 8 natural disasters
Customer Hello. I’d like some information
about ecoresorts in the 10
Maldives, please. Personal answers
Travel agent Certainly. They are owned and
run by native Maldivian staff, Unit 14, pp. 56-59
who receive fair salaries.
Customer What about my carbon 1
footprint? 1 Angola
Travel agent Well, you might have heard that 2 Gothenburg
the Maldives is trying to become 3 Dubai
the first carbon-neutral country 4 Morocco
in the world and the eco-resorts 5 the Dolomites
are contributing to that by using 3
renewable energy sources such 1a 2d 3e 4h 5g 6b
as wind, water and sun. 7c 8f
Customer How does that affect the
accommodation? 4
Travel agent The luxury chalets are solar- 1 Dubai
powered and extremely 2 Morocco
environmentally friendly. 3 Gothenburg
Customer Are there other ways in which 4 Angola
the resorts promote 5 Gothenburg
sustainability? 6 the Majella National Park
Travel agent Yes, part of the money you 7 Angola
spend on your holiday goes into 8 Dubai
conservation projects like 9 the Dolomites
cleaning the local coral reef. 10 Morocco
Customer What about cultural and
educational projects? 5 23
Travel agent There are plenty of opportunities Interviewer So today we’re talking about
to interact with the locals and new travel destinations with
learn about the wealth of travel agent Iris Ross. Could you
cultural diversity, which makes tell us about what’s ‘in’ and
up these islands. There are also what’s going ‘out’ at the
educational projects to raise moment, please?
awareness of environmental Iris Ross Well, for example, Bogotá, the
threats to these islands from capital of Columbia, is taking o
natural disasters like tsunamis ver from Rio de Janeiro in
and hurricanes. Brazil because it’s not as
crowded, but it’s full of trendy
1 eco-resorts Latin American nightlife and
2 carbon-neutral entertainment.
3 renewable energy sources Interviewer I see. What about beach
4 solar-powered holidays?
5 environmentally friendly Iris Ross The Philippines is fast gaining
6 conservation projects popularity from its South East
7 raise awareness

19
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 Asian neighbour, Thailand. Tasmanian food is fresh,
It’s the second largest healthy, tasty and it’s definitely
archipelago in the different!
world, has unique cultural Interviewer Iris Ross, thank you for your hot
diversity and offers spectacular tips!
coral reefs islands for great
diving opportunities. Destination Destination Reasons for
Interviewer Presumably because it’s a new in out change
destination, it’s cheaper and Bogotá Rio de It’s not as
there are fewer tourists than in Janeiro crowded, but it’s
full of trendy Latin
Thailand.
American nightlife
Iris Ross Yes, that’s right. Also, people and entertainment.
tired of the Maldives are going The Thailand It has unique
to the Andaman Islands instead. Philippines cultural diversity
They belong to India, but and offers
Actually they’re closer to spectacular coral
Southeast Asia and there are reef islands for
great diving
over 300 tropical islands with
opportunities.
sandy beaches, crystal seas and The The People are tired of
amazing coral and sea life. Andaman Maldives the over
Interviewer What about city breaks? Islands popularity. There
Iris Ross Well, for all you shopaholics are sandy beaches,
who want to see a new city and crystal seas and
avoid the crowds, Quebec in amazing corals and
sea life.
Canada is taking over from New
Quebec New York It’s got a lovely
York. historic centre,
Interviewer No! Really? great markets and
Iris Ross Yes, really! It’s got a lovely designer
historic centre, great markets boutiques, as well
and designer boutiques, as well as good restaurants
as good restaurants and and nightlife.
Guyana The It has
nightlife.
Amazon undiscovered
Interviewer Any more hot tips for us before tropical
you go? rainforests;
Iris Ross Yes, one for adventure, nature rapids and
and ecotourists. Guyana in waterfalls for
South America is the new rafting; a table top
Amazon! It has tropical mountain for
climbing and
rainforests full of rare flora and
abseiling.
fauna; rapids and waterfalls for Tasmania Argentina For foodies, the
rafting; and a table top mountain food is fresh,
for climbing and abseiling. healthy, tasty and
Interviewer That sounds like quite an it’s definitely
adventure! different!
Iris Ross And I’ve got a final one for
6
foodies: try Tasmania, the island
1 Latin American
off southern Australia instead of 2 cultural diversity
Argentina in South America. 3 coral reef
The reason is that people think 4 sandy beaches

20
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 5 sea life Travel agent Well, the first thing you need to
6 historic centre decide is which games you’d
7 good restaurants like to apply for. We have a list
8 rainforests
of all the venues and the
9 waterfalls
10 foodies possible teams who will be
playing there.
7 Customer I see. What about travelling
1 Grand Prix around the country?
2 the Olympics Travel agent It depends a bit on how many
3 Tour de France games you want to see and
4 FIFA World Cup
where they are located, but you
9 can hire a car, fly or travel by
1C 2B 3A 4B 5A 6C public transport.
Customer I’m not sure. What would you
advise?
10 Travel agent Once again, it depends on what
Sport Important When it Type of type of holiday you want. Car
Competitions takes tourists hire is quite cheap and you’re
place independent, but traffic is
cricket Cricket World every older and chaotic especially in the big
Cup four wealthier cities. Air travel is more
years expensive, but more relaxing
cycling Tour de annually domestic and public transport is fun but it
France will be extremely overcrowded
motor Monaco annually even older, during the World Cup.
racing Grand Prix; richer and Customer I think we’d like to hire a car
Indy 500; male there. Can we book
Le Mans accommodation through you as
rugby Rugby Union every older and well?
World Cup four wealthier Travel agent Certainly! I’ll work out some
years costs and dates and get back to
football FIFA World every young, you as soon as possible.
Cup; four middle class
European years and 1 packages
Football international 2 sightseeing
Championship 3 apply for
4 venues
11 24 5 hire a car
Customer I want to travel to Brazil during 6 chaotic
the FIFA World Cup. 7 overcrowded
Travel agent OK. There are various World 8 work out
Cup packages available or you
can go as an independent 12-13
traveller. Personal answers
Customer I’d prefer to be independent
because I’m travelling with my Unit 15, pp. 60-63
girlfriend and she wants to do
some sightseeing and have a bit 1
of a beach holiday too. Personal answers, for example: address, career

21
© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for
Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
Lösungen
 history, date of birth, interest, marital status, and repetitive. (You need to make the reader
name, qualifications. interested in you without giving all the
information.)
2 6 Because it will not sound personally addressed
1 To present yourself and your qualifications, to the reader. It needs to refer to the specific
work history, skills and experience in order to details of the job and why you would be
be selected for an interview. perfect for it.
2 It should be no more than 2 or 3 sides of paper,
so that the reader can see the applicant’s career 6
at a glance without wasting time or getting Personal answer
bored.
3 No, the CV should slightly vary according to
the job one is applying for. The applicant must 7
highlight the specific skills requested for the Personal answers
job.
4 So that the reader can have a general idea of 8
the type of applicant. 1T 2T 3T 4F 5T 6T
5 Starting from the most recent, so as to give an
idea of the present level of competence of the 9
applicant. Personal answers
6 It depends on the job you apply for, but
usually hobbies, sport, social and cultural
interests. Giving useless information could be
negative.
7 To confirm the applicants’ statement about
themselves and their skills.
8 Personal answers

3
Personal answers

4
1 Cruise Hotel Manager
2 Hotel School diploma or university degree
3 The candidate has the right qualifications and
some of the required experience
4 His CV makes a positive impression because
of the opening statement (Personal profile) but
it doesn’t follow the established pattern for the
order of ‘Work history’ and ‘Qualifications’

5
1 A covering letter has to make a good
impression and stand out from the others as it
is the first contact with a potential employer,
together with a CV.
2 The two types are: a prospecting letter or
unsolicited letter where you propose yourself
to the company, and a letter replying to a
specific job advertisement.
3 It should be short, clear, well laid out with no
mistakes.
4 It starts with a reference to how you heard
about the job (after the opening salutation
which is the same as a business letter).
5 No, it shouldn’t, because it would be boring

22
© Ernst Klett Sprachen GmbH, Stuttgart 2017 | www.klett-sprachen.de | Alle Rechte vorbehalten FLASH on English for
Von dieser Druckvorlage ist die Vervielfältigung für den eigenen TOURISM A2 – B1
Unterrichtsgebrauch gestattet. Die Kopiergebühren sind abgegolten. ISBN 978-3-12-501695-8
Lösungen