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VP700 Technical Training Rev 8a
VP700 Technical Training Rev 8a
VP700 Technical Training Rev 8a
Prepared by :
For Internal Use By VIPColor Authorized Resellers Only.
VIPColor Technologies technical Team No Distribution or Modification to the Content is Allowed Without Written
Permission By VIPColor Technologies.
Ver. 8 All Rights Reserved.
Dated: MAY-2015
About VIPColor Technologies
USA Headquarters
– 6737 Mowry Ave, Newark CA 94560
VIPColor Technical Support
– Khanh Bui: (510) 744-3770 x. 202
– Support Email: help@vipcolor.com
Customer Service
– Tomaka Washington: (510) 744-3770 x. 123
– Robbin Hayes : (510) 744-3770 x. 124
Page 3
Installation and Setup
1. Printer Installation and Setup
Learning Objectives:
Ability to properly un-package and inspect the VP700 Color Label Printer
at customer site
Explain how to load media, inks and print head into the VP700
Ability to load the VP700 driver onto customer’s PC and Network
Explain the steps to resolve common error messages that occur during
initial installation
Media Type Gloss, Matte, Synthetics. Recommend testing labels before use as coating will
differ between converters/manufacturers.
Label Width 2” (50.8mm) minimum to 8.5” (215.9mm) Maximum
Detection • Gap
• Continuous
• Black Mark
Service Station has tilted during 1. Turn off the printer: Press the Power button on the control panel, then press
shipment (Select) to confirm. When the LCD Display turns off, turn off the power
switch at the back of the printer.
2. Open the clamshell to its highest position.
3. Rotate the positioning gear forward to eject the service station.
4. Push the service station back in, making sure it goes straight.
Check the alignment: the cap on the service station must be parallel with the
edge of the platen.
5. Continue pushing the service station while you manually rotate the
positioning gear backwards to move the service station all the way into the
print engine.
6. Close the Clamshell and turn on the printer.
Positioning Gear
Platen
Cap
Specifications
Processor Intel Core i3 1.7GHz and Above
Operating System Supported operating systems with the latest updates
• Windows 7 (32 and 64-bit) with service pack 1
• Windows Vista (32 and 64-bit) with service pack 2
• Windows XP (32 and 64-bit) with service pack 3
• Windows Server 2008 R2 (32 and 64-bit) with service pack 1
• Windows Server 2003 R2 (32 and 64-bit) with service pack 2
Software .NET Framework 3.5
Memory • Minimum: 512 MB for Windows XP
• Minimum: 1 GB for Windows Vista and later Operating System
• Recommended: 2 GB or more
Available Disk Space Minimum: 1 GB
Company Confidential
Page 15
Driver Installation – Firmware Upgrade
The following is some good practice to follow for end user before starting a print job
or replacing a new PH or ink cartridges for a new day or change of shift :
Ensure Printer is “online”.
Perform a standard servicing from the control panel.
Print a color label from the UI test print.
Open the clam shell to check at PH, use a lint free cloth with lightly soak with D.I water and wipe across
the PH, if necessary.
vacuum to remove debris if necessary.
For new PH replacement, check to ensure the contacts are clean.
For ink cartridges replacement, check the prism color, ensure the color seen is the same as the color
label.
*** Recommend to switch on printer daily for Printhead servicing if there is no printing operation.
Learning Objectives:
Ability to identify VP700 parts and features
Types of User Interface.
Use and describe driver options
Knowing the Sensors
Creating full bleed labels
• Integrated un-winder
for 8” OD roll.
• Enclosure for
protection against
dust
Recessed
handles.
Control panel
with backlit
LCD, angled
for easy Ethernet
viewing 10/100BaseT/USB/GPIO
• 8.5” wide printable zone
Large 250ml individual ink ports & power plug neatly
• Flexible media output
cartridges arranged at the back of the
mechanism that supports
Roll-to-Roll, Roll-to-Cut and printer
Print & Hold
Page 20 Confidential
User Interface
CONTROL PANEL
PRINTER DRIVER
SUPPORT TOOLS
Page 21 Confidential
CONTROL
PANEL
New Icons
R13 Firmware
Page 23 Confidential
Control Panel – Button Functions
Page 24 Confidential
Control Panel – LED Functions
Page 25 Confidential
Printer Administration
• Control Panel options are displayed based on the security level set in the
Security Menu.
• Default password for both is 123. You are strongly advised to set a new
password for level 1 and 2 with the EWS setup.
Page 26 Confidential
VP700 Control Panel Structure
Menu/Option Description
Setup
Language (1) Select the display language for the printer control panel.
Supported Languages: English, French, German, Spanish, Italian, Traditional
Chinese, Simplified Chinese and Japanese (Korean with F/W 417 and beyond)
Reset (2) Restore Default Settings
List Setup Print Key parameters of the printer (fits on 4x4 label). Serial #, Firmware Version,
network settings among the printed information.
Security Display the current security level:
• Level 0 (operator) – The user can access all the functions needed to print, but
cannot change printer parameters via the control panel.
• Level 1 (supervisor) – The user can access certain printer parameters. A
password is required to access this level.
• Level 2 (administrator) – All parameters are enabled. A password is required to
access this level.
Passwords are set using the EWS
LCD Contrast (1) Adjust the contrast of the text against the background (–3 to 3). Use + and - to
increase or decrease the value.
LCD Brightness (1) Adjust the brightness of the back light (–3 to 3). Use + and - to increase or decrease
the value.
Menu/Option Description
Setup (continued)
Date/Time (2) Set the printer clock (YYYY/MM/DD HH:MM:SS).
1. Press + and - to set each digit (0 to 9).
2. Press arrow button to move to the next digit.
Unit (1) Unit used for Adjust offset, either from inch or mm
Label Select either continuous or gap label stock for printing the PQ or List Page
Maintenance
Print Test Page Print a test page. Load 4” x 4” or larger labels (with inter-label gap or continuous as
specified in the EWS Diagnostics page).
• Barcodes: Print barcode test page.
• PQ Plot: Print diagnostics test page.
Printhead
Clean Clean the printhead. Always start with the Normal cleaning cycle and proceed to the next
level only when print quality does not improve.
• Normal
• Extended
• Extreme
Replace De-primes the printhead, releases the latch for removal of the printhead.
Menu/Option Description
Service Station (2)
Cap Printhead Cap the Printhead
Eject Eject the Service Station for Maintenance
Sensor (1)
Transmissive Adjust the sensitivity of the transmissive gap sensor (–5 to 5). This sensor detects
the inter-label gap or notch.
Reflective Adjust the sensitivity of the reflective gap sensor (–5 to 5). This sensor detects the
inter-label black mark.
Level Detect and display the tilt angle of the printer.
The print engine needs to be kept within two degrees from the horizontal plane in
both the X and Y axes, otherwise ink flow to the printhead will be disrupted. Use this
option to help you adjust the printer’s tilt angle within ±2 degrees from horizontal.
EXT Signal Print (1)
BY I/O When this option is selected, the printer receives the print job but will not print until it
receives a signal from an external device. See Printer Interface (GPIO)
Specifications on page 73 of the user manual.
Menu/Option Description
Menu/Option Description
Network
List Network Print the network setup parameters which will fit neatly on a 4” x 4” label (with inter-
label gap or continuous as specified in the EWS Diagnostics page).
DHCP Setting (2) Set the IP settings on the printer.
• Automatic: Set DHCP server to automatic.
• Manual: Disable DHCP server or allow user to set a static IP.
IP Settings (2) Enter the static IP settings for the printer.
• Static IP
• Subnet Mask
• Gateway
• WINS Server
1. Press + and - to set each digit (0 to 9).
2. Press Arrow button to move to the next digit.
Orientation
• Select the image orientation to be
printed.
Page Stitching
• Stitch: use when printing on
continuous media to eliminate gap
between labels
• Buffer: Used to reduce losing data
using network connection.
Media
• Color profiles for media types
Borderless
• Enables Borderless Printing
Print Speed
• Select between 6 and 12 inches per
second
Position Adjustment
Top of Form Adjustment
Left Edge Adjustment
Media Layout
Select labels registration mark
– Wrong selection will cause printer to
cut off the media, print jobs have to
be cancelled from control panel.
Roll to roll ( Multiple job Queue) – 10secs interval Roll to roll ( Print from first label)
without cut.
Import
Import Media Sizes from other
templates
Export
Export current page sizes to file in
order to use for other printers.
EWS
The Embedded Web Server (EWS) provides remote access to the printer.
You can monitor the printer status and check usage metrics. The
administrator can also log in to view additional information and change
various settings.
1. On the Windows Start menu, select All Programs > VIPColor > VIPColor VP700 Label
Printer > Toolbox.
2. Click VIPColor VP700 Label Printer to launch the default web browser
and open the EWS for your printer.
Printer Settings Set the minimum security level allowed to access the following protected
settings:
• Language
• LCD Brightness/Contrast
• Sensor Sensitivity
Media Retract Enable or Disable automatic Media Retract option (Default: retract
when Idle for 10 minutes)
Virtual Printing When enabled, the print job is sent to the printer to determine cost of
ink but without being physically printed.
Page 42 Company Confidential
EWS Options - Login
Advance Setting 1
EWS SUPPORT
TOOLS
On the Windows Start menu, select All Programs > VIPColor > VIPColor VP700 Label
Printer > Support Tools.
Page 52 Confidential
Printer Overview - Hardware
Page 53 Confidential
Printer Overview - Hardware
Page 54 Confidential
Printer Overview - Hardware
Sled Standoffs to
detect Service
station alignment
Page 55 Confidential
Printer Overview – Electronics parts
MAIN PCA
Page 56 Confidential
EE Block Diagram
Page 57 Confidential
SENSORS
Page 58 Company Confidential
Sensors in the paper path
Input roller
Output roller
Page 59 Confidential
Sensors location
Input Sensor
0.5”
Exit Sensor
Tranmissive sensor
Distance from left Reflective sensor
edge = 25mm. Distance from left
edge = 2mm.
Output Sensor
Page 61 Confidential
Set Sensor Threshold value
From the EWS Manuel : Do “TEST” for Sensor threshold
Page 64
61
121
181
241
301
361
421
481
541
601
661
721
781
841
901
961
1021
1081
1141
1201
1261
1321
1381
1441
1501
1561
a2d_refl
1621
1681
1741
Company Confidential
1801
1861
1921
1981
2041
2101
2161
2221
2281
2341
2401
2461
2521
a2d_refl
For his
to 165 is
threshold
Case the
value 160
acceptable.
Printing full bleed
Company Confidential
Printing One Across Full Bleed Labels
Setting up a Full Bleed label for a ONE across label:
You must set the following:
Full Bleed works by enlarging the page size with the expectation that the larger size will
be set to cover around the label (one example is 6”x4” -> 6.08”x4.08”).
Print direction
( positive +)
Page 66
Printing One Across Full Bleed Labels
4.04 inches
Page 67
Printing One Across Full Bleed Labels
Page 68
Printing One Across Full Bleed Labels
Page 69
Printing Two Across Full Bleed Labels
Page 70
Printing Two Across Full Bleed Labels
4”
6” 6.08 inches
8.16 inches
Page 71
Printing Two Across Full Bleed Labels
Page 72
Printing Two Across Full Bleed Labels
Page 73
General information on Full Bleed Labels
Limitations:
• Requires minimum 3mm gap between labels
• If less than 3mm you may experience skipping labels
• If printing into gap (reducing gap between labels) you may also
experience skipping labels
• Cannot print 8.5” wide full bleed label due to printhead limitations
• Recommend printing full bleed at 6IPS. Printing at 12IPS has
intermittent skipping of labels.
• After unloading/loading the media, the setting maybe need to be
adjusted a little as media reposition changes.
• Printing Full Bleed not recommended for roll to cut settings.
Page 74
Standard Printer Behavior
Normal Operation Details
The ink cartridges are constantly being monitored for the amount of ink
that is in the cartridge. The printer uses two methods of determining when
it will be out of ink:
1. Chip counting number of drops
Look at the
color at the
Color label indicated prism , should
color contain be the same at
the color label.
When a new printhead is inserted into the printhead the printer will
perform a priming of the printhead by circulating ink through the printhead
and out the opposite side.
– Helps eliminate air bubbles
– Clears nozzles prior to printing.
This may take 3-5 minutes upon inserting a new printhead.
The ink that exits the printhead is recycled back through the cartridge
Mid-job Servicing can be adjusted in the Embedded Web Server ( roll to roll only )
Increase no. of triggering servicing can trigger a cool-down algorithm for wiper
motor thus increasing the servicing duration up to 5 minutes.
Learning Objectives
Ability to follow a preventive maintenance plan
Performance of preventive maintenance
Ability to replace consumable parts
Tier-1
(Basic Spare or • Can be replaced by a Semi-skilled end-user with minimal effort and time.
Customer Replaceable units)
Page 87
Important Information on Spares &
Consumables
Page 88
Tier-1
MM007-10005 VMAG1-60008A
Absorber Waste Ink Assembly Output Management
MOQ = 5pcs/box MOQ = 5pcs/box
Type = Consumable Type = Consumable
Rated Life=5M Inches Rated Life= 1,000,000 pitch & hold
Est. Time to Repair: 2 min Est. Time to Repair: 15 min
Page 89
Tier-2
Page 91
Tier-2
MM007-62528
Clean out kit (ink Flush Kit)
MOQ = 1 set
Type = NA
Single Part Weight:1.898kg
VMAG1-80060A
End Packaging
MOQ = 4 sets
Type = NA
Single Part = 7.25kg
Page 92
Tier-3
Page 93
Tier-3
Page 94
Tier-3
New
Page 95
Tier-3
New New
MB007-69071 VMAG1-80025
Sensor Exit PCA OMRON D3D-111
MOQ = 10pcs/box MOQ = 5pcs/box
Type = Spare Type = Spare
Single Part Weight: 0.5g Single Part Weight: 4g
Est. Time to Repair: 80 min Est. Time to Repair: 5 -30 min *
depends on location
Page 96
VP700 Recommended Preventive Maintenance/
Consumable replacement (Roll to Roll)
Part/Assy Part S/N Roll-Roll Operation usage (≥ 80%)
Printer Life 1.0 M 1.5 M 2.0 M 2.5 M 3.0 M 3.5 M 4.0 M 4.5 M 5.0 M
(Inches)
Assembly Sled
(MM)
Cutter Inspect/
Assembly Replace
Replace
Module (400k cuts)
(400K cuts)
Absorber
Waste Ink Inspect/
Replace
Input media
sensor,
Transmission/
Clean Clean Clean Clean Clean
reflective
sensors,
output sensor
Aerosol
Fan Guard Replace Replace
Cutter Assembly
Inspect/
Module Replace
Replace (400k cuts)
(400k cuts)
Absorber Waste
Ink Inspect/
Replace
Belt Transmission
Replace Replace
Page 98
Replacing Consumable Parts
Objectives:
Troubleshoot printhead print quality issues
Understand VP700 error message meaning
Ability to use Functional Command Test (FCT_v0.05) in trouble shooting
errors
Gain working knowledge of spare part replacement instructions
Confidential
Page 105
PRINT QUALITY
STREAKING
Large White Area
Confidential
Page 106
PRINT QUALITY
STREAKING
Confidential
Page 107
PRINT QUALITY
STREAKING
Confidential
Page 108
PQ TROUBLESHOOTING
STREAKING RECOVERY
1. Open up clamshell and inspect print
zone for paper dust or fible
If there is excessive dust/dirty, clean
before re-verifying PQ (Do not clean
printhead manually)
Accumulating paper dust on the print zone
2. If missing nozzle still persist, activate NORMAL recovery from control panel one time.
If shows improvement continue NORMAL recovery until PQ recovers.
4. If NORMAL and EXTENDED not working activate EXTREME recovery one time. If
shows improvement continue EXTEME recovery until PQ recovers.
Confidential
Page 109
PQ TROUBLESHOOTING
5. Open the clamshell and inspect the Printhead. Lightly moisten a lint‐free cloth with
de‐ionized water and gently clean off any ink. If no ink is visible, gently wipe the ink
nozzles from one side to the other.
6. Change a new Printhead if the recovery step 1 -5 does not show sign of improvement.
COLOR MIXING
Confidential
Page 112
PRINT QUALITY
SMEARING
Print is smearing/smudged
on the labels
Smearing is also observed when some ink is printing on the label liner . The liner
does not absorb ink at all and the ink from the liner transfer to the printed label.
Smearing can also be induced from accumulated ink on the media guide, print zone
and printhead.
Confidential
Page 113
PQ TROUBLESHOOTING
SMEARING
1. Make sure media used is compatible with the
printer ink.
Confidential
Page 114
PQ TROUBLESHOOTING
EWS CONTROL FOR MID JOB SERVICING – Roll to Roll Printing
Note: Mid job servicing does not resolve streaking due to paper dust/fiber accumulation but
ensures that the non-used nozzles are kept healthy.
Page 118
Printer Diagnostic Utility
3. Input
• Unwinder Motor (forward and backward movement)
• Dancer Home Sensor (at home position or not)
• Input Media Sensor (blocked or not)
• Dancer Encoder reading
4. Print Zone
• Print Zone Motor (forward and backward movement)
• Aerosol Fan & Cooling Fan (turned on for 5 seconds)
• Transmissive Sensor (inter-gap) reading
• Reflective Sensor (black mark) reading
• Print Zone Exit Sensor (blocked or not)
Page 119
Printer Diagnostic Utility
5. Cutter
• Cutter Motor (cutter movement and count)
• Cutter Sensor Status (Right/Left Home & Sensor readings)
6. Output
• Output Pinch Motor (toggle pinched & de-pinched)
• Pinch Sensor (pinched or not)
• Output Media Sensor (blocked or not)
7. Service Station (SS)
• Lifter Motor (up and down movement)
• Sled/Lifter Motors (SS at cap/print/wipe/eject position)
• Sled/Lifter/Wiper Motors (wipe basic/full/transfer, deployment test)
• Lifter Up Sensor (at up or down position)
• Sled Home Sensor (at home position or not)
Page 120
Printer Diagnostic Utility
Page 121
Practical Examples
Let’s Check:
Transmissive Sensor Check
Service Station Lifter Motor Check
Print Zone Exit Sensor 0 Print zone exit sensor is not blocked
Place the label over the sensor to determine the reading of the label with
liner by opening the clamshell and placing the label over the sensor.
Expected reading is shown in image above.
Remove label from the liner and place over the sensor and select option 4
Reading should be close to 100.
In order to continue the check make sure that you follow the instructions
on the screen and open the clam shell completely to give you access to
the paper path.
To test the lifter motor use option 1 and 2 to move the motor up and down
and verify that this is occurring by visually checking the service station.
Page 131
Error Probable Cause Action
Mech Error Paper path motor overheats due to 1. Check the connection to the cooling fan.
6 cooling fan failure. 2. If the problem persists, replace the cooling fan.
Paper path motor failure. 1. Check the connection to the paper path motor.
2. If the problem persists, replace the paper path
motor.
Encoder Disk
Belt Transioner
Belt Transmission
Paper Path motor
(Assembly RS555 ST Motor)
Page 132 Company Confidential
Error Handling
Page 133
Error Handling
Lifter motor encoder disk is dirty. Clean the lifter motor encoder disk.
Cam lift gear is misaligned or worn 1. Check the alignment of the cam lift gear
out. with the lifter motor gear.
2. If the problem persists, replace the cam
lift gear.
Faulty lifter motor, encoder disk, or 1. Check the connection to the lifter motor
related sensors. assembly.
2. If the problem persists, replace the lifter
motor.
Page 134
Mech 02 and 03
Stepper Motor
Lifter Motor
Gear Compound 12T x 34T
Page 136
Peristaltic pump – MECH 07 Dual Pinch Valve – MECH 04
Mech Fails to Cut the Media Clean the Output Media Sensor Located in the
Error C After Each Print. Pinch/De-pinch Module.
Page 138
Error Handling
Wrong The printer does not detect Check your driver settings and verify sensor
media registration mark sent by driver. settings.
Detected
XXX Door sensor not sensing the Check the following:
Cover cover is closed 1. Cover is fully closed to trigger the door
Open sensor.
2. Harness connection to sensor.
3. Sensor harness connection to MPCA
connector.
Cutter The cutter has stopped in the 1. Check cutter movement
Jam middle of the paper path 2. Remove debris and move cutter to home
position
3. Restart printer
4. If this persists this could be due to cutter
blade condition
5. Replace cutter
Confidential
139
Page 139
Spare Part Replacement and Repair