December 2, 2017

Account Number: 8150 11 002 5112804

Security Code: 0407
Service At: 515 E 88 ST APT 1M
NEW YORK NY 10128-7750

SPECTRUM NEWS

Have questions about your bill? NOTE. Taxes, Fees and Charges listed in the Summary only apply
Visit us at twc.com/billing to Spectrum TV and Spectrum Internet and are detailed on the
Or, call us at 855-70-SPECTRUM (1-855-707-7328) following page. Taxes, Fees and Charges for Spectrum Voice are
detailed in the Billing Information section.
_________________________
Service from 12/10/17 through 01/09/18
Summary details on following pages Important Information about your TV Channel Lineup
Effective on or after January 25, 2018, the following changes will be
Previous Balance 481.40 made to your Spectrum channel lineup:
Payments Received -Thank You! -220.00
- The following channels, currently available on Digi Tier 2/TV Gold,
Past Due Balance - Due Now $261.40 will move to TV Select:
Spectrum TV™ 122.97 Nickelodeon on channels 6 & 258
Spectrum Internet™ 59.99 MTV on channels 20 & 118
Comedy Central on channels 45 & 113
Spectrum Voice™ 19.99 BET on channels 37 & 181
Other Charges 7.50 Spike on channels 36 & 116
Taxes, Fees and Charges 8.72 TV Land on channels 85 & 121
VH1 on channels 19 & 117
Current Charges Due By 12/23/17 $219.17
- The following channels, currently available on Digi Tier 1/TV
Total Due $480.57 Silver, will move to TV Select:
CMT on channel 293

- The following channels, currently available on Digi Tier 1/TV

Sliver, will move to Digi Tier 2/TV Gold:
MTV 2 on channel 119
MTV Classic on channel 120
TeenNick on channel 263
NickToons on channel 262
Tr3s on channel 899
Logo on channel 179
Your account is past due. MTV Live on channel 286
Nick Music on channel 288
The past due amount is due now. Please pay the total past
due amount to avoid further collection activity and interruption
of service. If service is disconnected, you will need to pay
your full past due amount, first month of service and a
reconnection fee to resume service.

December 2, 2017
Kathleen Roll
Account Number: 8150 11 002 5112804
Service At: 515 E 88 ST APT 1M
NEW YORK NY 10128-7750
41-61 KISSENA BLVD FLUSHING NY 11355-3189 keep
8150 1100 NO RP 02 12032017 NNNNNYNN 01 007178 0021
Total Due $480.57
KATHLEEN ROLL Amount you are enclosing $
515 E 88TH ST APT 1M
NEW YORK NY 10128-7750

Please Remit Payment To:

TIME WARNER CABLE
PO BOX 11820
NEWARK NJ 07101-8120
Page 2 of 4 December 2, 2017

Kathleen Roll Have questions about your bill?

Account Number: 8150 11 002 5112804 Visit us at twc.com/billing
Security Code: 0407
Or, call us at 855-70-SPECTRUM (1-855-707-7328)
8150 1100 NO RP 02 12032017 NNNNNYNN 01 007178 0021

Charge Details Spectrum Voice™ Continued

Previous Balance 481.40 $19.99
1-Time EFT Payment 11/27 -220.00
Past Due Balance - Due Now $261.40 For additional call details,
please visit twc.com/account.
Payments received after 12/02/17 will appear on your next bill.
Service from 12/10/17 through 01/09/18 Spectrum Voice™ Total $19.99

Spectrum TV™ Other Charges

Spectrum TV Gold 104.99 Broadcast TV Surcharge 7.50
Spectrum Receiver 5.99 Other Charges Total $7.50
DVR Service 11.99
$122.97 Current Charges Due By 12/23/17 $219.17
Total Due $480.57
Fees & Charges Franchise Fee 7.47
Regulatory Cost Recovery Fee 0.08
Public Access Fee 1.17
Messages continued from page 1
$8.72 - The following channels, currently available on Digi Tier 1/TV Silver
and Digi Tier 2/TV Gold, will only be available on Digi Tier 2/TV
Spectrum TV™ Total $131.69 Gold:
BET Her on channels 89 & 182
BET Jams on channel 287
Spectrum Internet™ BET Soul on channel 290

Spectrum Internet with WiFi 69.99 You may downgrade or disconnect your service without charge
Bundle Discount with TV -10.00 within 30 days of receipt of this notice. For a complete channel
Free Internet Modem 0.00 lineup visit spectrum.com/channels .
$59.99 _________________________

GOT NEW DEVICES? LET'S GET CONNECTED.

Spectrum Internet™ Total $59.99
From programming your remote to connecting wireless devices, we
can help you set up virtually any device. New TV? Our
Spectrum Voice™ step-by-step, illustrated guides will help you identify your remote
and get you set up in minutes. New wireless devices? With our
Phone number (212) 510-7441 wireless connection tutorials, you can connect over 60 different
Unlimited Long Distance 29.99 devices to your Spectrum in-home wireless network, including
Pkg Includes: Phone Line, Modem, Up To 18 Calling game systems, streaming devices and more! Visit
Features, Calling Within U.s., Canada, Mexico, Puerto Spectrum.net/gadgets to get started.
Rico, Guam, The Virgin Islands, Dominican Republic & _________________________
Colombia
Bundle Discount -10.00

Continued on the next page....

Local Spectrum Store: 4211 Broadway, Suite W12, New York NY 10033 Store Hours: Mon thru Fri - 9:00am to 7:00pm; Sat 9:00am to 5:00pm; Sun - 12:00pm
to 5:00pm

Your WAY can be the GREEN way! Payment Options

GO GREEN with Spectrum.
Online Bill Pay is helping the environment one customer at a time. Pay Online - Sign up at twc.com/account . Have your account
It's easy - all you need to do is sign up for Online Bill Pay. number and security code ready, found on the top of this page.
It will save you money on postage and time - and it will also save trees!
Pay by Phone - Make a credit card payment free of charge using our
Enrolling is easy, just go to twc.com/gogreen. automated payment option at 1-866-899-7737; simply say “pay my bill”.
Use your Visa, MasterCard, Discover or American Express card.
Each month, you'll receive a paperless e-bill that you pay online with your For questions or concerns, please call 1-855-707-7328.
choice of payment options.
• Debit Card - Credit Card - Electronic Funds Transfer
• Receive a quick summary of your account at any time
• Access up to 6 months of statements
Page 3 of 4 December 2, 2017

Kathleen Roll Have questions about your bill?

Account Number: 8150 11 002 5112804 Visit us at twc.com/billing
Security Code: 0407
Or, call us at 855-70-SPECTRUM (1-855-707-7328)
8150 1100 NO RP 02 12032017 NNNNNYNN 01 007178 0021

Tax and Fees - This statement reflects the current taxes and fees for
your area (including sales, excise, user taxes, etc.). These taxes and fees
may change without notice.

Surcharges - Spectrum, formerly TWC, imposes surcharges to recover

costs of complying with its governmental obligations.

Terms & Conditions – Spectrum's detailed standard terms and

conditions for service are located at spectrum.com/policies.

To calculate sales tax - 22.6% of the charge for Voice service is for
interstate/international activity.

Past Due Fee / Late Fee Reminder - A late fee will be assessed for past
due charges for service.

Spectrum Receiver $5.99 - Charges include: $4.99 for Receiver Rental

and $1.00 for Secure Connection.

Programming Changes - For information on any upcoming

programming changes, please consult the Legal Notices published in your
local newspaper and on spectrum.net/programmingnotices.

Authorization to Convert your Check to an Electronic Funds

Transfer Debit - If your check is returned, you expressly authorize your
bank account to be electronically debited for the amount of the check plus
any applicable fees. The use of a check for payment is your
acknowledgment and acceptance of this policy and its terms and
conditions.

For NYC DoITT – Cable TV Complaint - 2 MetroTech Center, 4th Floor,

Brooklyn, NY 11201 Phone: 311 or email: nyc.gov/complaint.

Unresolved Inquiries - NYS Public Service Commission; Phone:

1-800-342-3377.

Time Warner Cable Entity - The Time Warner Cable entity providing the
services is a subsidiary of Charter Communications Operating, LLC and
uses the brand name "Spectrum".

The following taxes, fees and surcharges are included in the price
of the applicable service - TAXES: MCTD 186E $0.10, STATE AND
LOCAL SALES TAX$1.19FEES AND CHARGES: E-911 FEE $1.00,
FEDERAL UNIVERSAL SERVICE FUND $0.68, LOCAL TELECOM
EXCISE TAX $0.32, REGULATORY COST RECOVERY FEE $0.14,
STATE TELECOM EXCISE TAX $0.42, STATE UNIVERSAL SERVICE
FUND $0.01.

Video Closed Captioning Inquiries - Spectrum provided set-top boxes

for video consumption support the ability for the user to enable or disable
Closed Captions for customers with hearing impairment. For immediate
closed captioning inquiries, call 1-855-707-7328 or email
PriorityEscalationTeam@chartercom.com. For assistance with an
ongoing closed captioning issue, please send your concerns via US Mail
to W. Wesselman, Director, 2 Digital Place, Simpsonville, SC 29681,
send a fax to 1-704-697-4935, or email
closedcaptioningissues@charter.com. To follow up on a written closed
captioning concern only, please call 1-877-276-7432.

Complaint Procedures - If you disagree with your charges, you have 60

days from the billing date to register a complaint. During the dispute
period, we will not terminate service provided you pay the undisputed
portion of your bill.
Page 4 of 4 December 2, 2017

Kathleen Roll Have questions about your bill?

Account: 8150 11 002 5112804 Visit us at twc.com/billing
Security Code: 0407
Or, call us at 855-70-SPECTRUM (1-855-707-7328)
8150 1100 NO RP 02 12032017 NNNNNYNN 01 007178 0021