Dear PayPal Seller Performance Team,

I apologize that our performance as PayPal user has recently fallen below both
PayPal's and our own standards of quality.
I believe there are two reasons this has happened:
1. Some of our buyers have not received their orders.
2. Buyers have received defective or faulty items.
Our prior inadequate management of our inventory has led to in increase items not
as described cases as well item not received claims.
Plan of Action:
We are taking the following steps to improve our performance, in addition to the
five steps previously outlined:
1. We have contacted all buyers who have not received their orders and resolved the
issues. Going forward, we have put in place a system of checks to confirm listing
quantities prior to processing the orders as well as a system to follow up with the
delivery carriers to ensure our products are delivered to our customers in a timely
manner.
2. We are currently reviewing and working to remove products that have a higher
than normal rate of return to meet PayPal quality standards. Several of the items
we’ve sold in the past have a higher rate of arriving damaged and we have worked to
remove those items from our
inventory to ensure only items with sufficient packaging are being sold through our
storefront.
3. All our items must pass rigorous quality control tests before being packaged and
shipped. We have also implemented a multi-person final review process to ensure our
packages arrive undamaged.
4. We have hired a team of employees to help manage these issues and improve these
numbers, which reflects on our new metrics.
Please let us know if anything further needs to be done to reinstate our account;
we are looking forward to hearing from you.