Letter/email of complaint

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Archivado en DESTACADOS, NIVEL B1 (Intermediate), NIVEL B2 (Advanced), Writing, July 16, 2013
Writing

Letter/email of complaint, éste es uno de los writings que suele salir en exámenes de
inglés por ejemplo de la Escuela Oficial de Idiomas. Éste es un ejemplo de writing
formal, hay muchos ejemplos, hoy vemos la de complaint (queja).

Dear Sir/ Madam,

(INTRODUCTION)

I am writing to express my strong dissatisfaction at the disgraceful treatment I received

at the Walford Branco of Stimpson’s Electronics yesterday afternoon.

(MAIN BODY)

Firstly, the product I was given was not the model I had asked for. The new X-401
calculator was demonstrated to me by the sales assistant, and I agreed to buy it.
However, on unpacking my purchase, I saw that I had been given the smaller X-201
model instead.

Furthermore, this calculator was much cheaper than the model I requested and paid
for. It did not have many of the features I needed and was much more basic than the
one I was shown to begin with.

To make matters worse, I was deeply offended by the behaviour of the sales assistant
when I went back to the shop to complain. He was not only impolite, but also unhelpful.
He refused to contact the manager when I asked to speak to him about the incident.

(CONCLUSION)

As you can imagine, I am extremely upset, I must insist on a full refund, in addition to a
written apology from the local manager, or else I shall be forced to take further action.

I expect to hear from you as soon as possible.

Yours faithfully,

Caroline Adams
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Another possibility:

As you can imagine, I am extremely upset and I feel I am entitled to a partial refund in
addition to a written apology from the local manager.

En azul os señalo las fórmulas para utilizar a la hora de escribir «an email/letter of
complaint». A parte de fórmulas, veis linkers y pasivas, muy utilizadas al escribir un
texto formal.

Linkers: Firstly, However, Furthermore, To make matters worse, not only…but also

Pasivas: I was given, I had been given, I was deeply offended by.

Observar también que «writing» (I am writing to express…) se escribe con una sola «t»,
un error muy común es duplicar. Ojo con esto!

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