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  • 14th Meeting - Fish Bone Chart

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    Ade Rahmatullah
    85 views1 page
    This fishbone diagram summarizes causes of issues with package delivery at Pos Indonesia Company. The main effects are that packages are being dropped lately, packages are a very large size, and packages are still unpacked. The potential causes are broken down into categories of on-stage employees, facilities/equipment, procedures, customers, back-stage employees, and support processes. Some specific causes highlighted include slow administration, outdated sorting technology, and poor package tracking information.

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    This fishbone diagram summarizes causes of issues with package delivery at Pos Indonesia Company. The main effects are that packages are being dropped lately, packages are a very large size, and packages are still unpacked. The potential causes are broken down into categories of on-stage employees, facilities/equipment, procedures, customers, back-stage employees, and support processes. Some specific causes highlighted include slow administration, outdated sorting technology, and poor package tracking information.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    85 views1 page

    14th Meeting - Fish Bone Chart

    Uploaded by

    Ade Rahmatullah
    This fishbone diagram summarizes causes of issues with package delivery at Pos Indonesia Company. The main effects are that packages are being dropped lately, packages are a very large size, and packages are still unpacked. The potential causes are broken down into categories of on-stage employees, facilities/equipment, procedures, customers, back-stage employees, and support processes. Some specific causes highlighted include slow administration, outdated sorting technology, and poor package tracking information.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Name : Ade Rahmatullah NIM/Offr : 190413620602/QBL

    Fish Bone Chart of Pos Indonesia Company

    -Package dropped lately


    -Very Large Package Size On-Stage Employee Facilities Equipment Procedure
    -Package Still Unpacked -Distribution Trucks Coming
    -The Slow Process of Dropping a
    - Slow Administration Too Late
    Customers -Bad Employee Service
    Package
    - Unloading Packages Still
     Elderly Customers Are
    Manual
    Confused How to Send
    Packages
     Poor Service Desk
    Locations

    Delivery Late

    -Slow Package Loading


    Performance
     Too Few Customer
    Service -Poor Package Tracking
    -Long Package Pick-up Vehicle
     Employee Information
    Frequency
    Undermotivated -Weight and Balance
    Other Causes - Old-fashioned Sort Technology
    Sheet Late
     Employee Undertrained -Traffic Jam
    -Weather Information
    - Many Queue Packages Back-Stage Employee Support Process

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