Customer Ratings

Customer Ratings Q1 Q2 Q3 Q4
Excellent 171 152 290 357
Good 211 130 334 390
Average 180 257 150 85
Bad 60 32 18 14
Terrible 40 15 6 0
Instructions
1. A pie chart has been created for Q1 using the Customer Ratings source data above.
2. Create a pie chart for Q2, Q3 and Q4.
3. Customize the pie charts for each quarter so they are of different style and contain different
components.
4. Use your pie charts to answer the following questions:
- In which quarter did Food2Go receive the most "Excellent" or "Good" ratings overall.
- In which quarter did they receive the highest proportion of "Terrible" ratings?
- In which quarter(s) did "Excellent" or "Good" ratings exceed 50% of the total ratings?
- In which quarter did they receive the least negative reviews overall?

5. Reflect on the difference that different pie styles and formatting styles have in terms of visua
ability to read/interpret, accuracy of data etc.
6. Using the same source data, on a new worksheet, create a line chart of your choice to captu
trends for each rating category over the whole year.

A) Use the following colours for the rating category lines on your chart:
Excellent - Purple
Good - Blue
Average - Green
Bad - Yellow
Terrible Red
B) Give your line chart a title.

C) Give each axis an appropriate title.

D) Use your chart to write one sentence for each rating category to explain the trend over th

E) Name the worksheet tab "Line Chart"

E) Name the worksheet tab "Line Chart"
 Food2Go's Customer Ratings - Q1

6%
9%
26% Excellent
Good
Average
27% Bad
Terrible
e data above. 32%

e and contain different chart

ratings overall.
atings?
e total ratings?

s have in terms of visual appeal,

of your choice to capture the

art:

explain the trend over the year.

gs - Q1

Excellent
Good
Average
Bad
Terrible
Customer Ratings Food2Go
6%
9%
Customer Ratings Q1 Q2 Q3 Q4
Excellent 171 152 290 357
Good 211 130 334 390 27%
Average 180 257 150 85
Bad 60 32 18 14
Terrible 40 15 6 0

Review
1. A pie chart has been created for Q1 using the Customer Ratings source data Q3 Ratings
above.
2. Create pie charts for Q2, Q3 and Q4.

3. Customize the pie charts for each quarter so they are of different style and
contain different chart components. Av
a
4. Use your pie charts to answer the following questions:
19
- In which quarter did Food2Go receive the "Excellent" ratings overall
percentage wise? Quarter 4 (almost 50% of overall ratings from looking at the
pie chart)

- In which quarter did they receive the lowest/highest proportion of "Terrible"

ratings? Lowest - Q4 (0%), Highest - Q1 (6%)

- In which quarter(s) did "Excellent" or "Good" ratings exceed 50% of the total
ratings? Q1, Q3 and Q4.
- In which quarter did they receive the least negative reviews overall? Quarter
4

5. Reflect on the difference that different pie styles and formatting styles have
in terms of visual appeal, ability to read/interpret, accuracy of data etc.

Sample thoughts:
- It is difficult to derive precise figures from a pie chart unless it has segment
labels.
- Pie charts can be used for comparison based on proportion/percentage. We
cannot get the total number of ratings per quarter from a pie chart.
- A single pie chart is easier to read when colours can be differentiated easily.
- A pie chart should include a legend or segments should be labeled.
- We can make our pie chart easier to interpret by using colours that suit each
other, appropriate font style/colour/size.
- A chart title helps the audience understand what the pie chart shows
immediately.
- If we use a "bar of bar" or "bar of pie", we should add data labels to make
the chart meaningful.
6. Using the same source data, on a new worksheet, create a line chart of
your choice to capture the trends for each rating category over the year.
Name the worksheet tab "Line Chart". See "Solution 2" tab for line chart and
interpretation.
immediately.
- If we use a "bar of bar" or "bar of pie", we should add data labels to make
the chart meaningful.
6. Using the same source data, on a new worksheet, create a line chart of
your choice to capture the trends for each rating category over the year.
Name the worksheet tab "Line Chart". See "Solution 2" tab for line chart and
interpretation.
 Food2Go's Customer Ratings - Q1 This chart shows Food2Go's custom
Quarter 2
6%
9% 32 15
26% Excellent
Good

27% Average
257
Bad
32% Terrible

Excellent Good Averag

Q3 Ratings
Bad Terrib
2% le
Aver 1%
age Good Excell
19% 42% ent
36%
s Food2Go's customer ratings distribution for

32 15
152

257
130

xcellent Good Average Bad Terrible

Customer Ratings
Q4 Excellent
Good
Average
Bad
Terrible
Instructions
Check your line chart against the chart on the right. They should be similar:

1. Your chart should have the following colours for each rating category line:
Excellent - Purple
Good - Blue
Average - Green
Bad - Yellow
Terrible Red

2. Your chart must have an appropriate title.

e.g. "Year 2017"
3. Your chart should use appropriate axis titles. (You can add axis titles through 'Chart
Layout')
X-Axis label - "Quarter" (you can indicate a year if your wish.
Y-Axis label - Number of Ratings (a rotated title is often the best option for y-axis)
4. Use your chart to write one sentence for each rating category to explain the trend over t
year.
Sample answers:
- Excellent - Although the number of "excellent" ratings dipped in the second quarter, it then
increased rapidly during Q3 and again during Q4. The rate of increase in Q4 was slightly lowe
than Q3 as we can see from the slope of the line.
- Good - The number of "Good" rating dipped in Q2, but then increased rapidly (highest rate
increase overall) over Q3. They continued to increase in Q4 at a similar rate to "excellent"
ratings.
- Average - Average ratings increased from Q1 to Q2 and declined over the second half of the
year.
- Bad - "Bad" ratings have decreased steadily over the year and Q4 saw a total of about 10
"bad" ratings".
- Terrible - The number of "terrible ratings fell between Q1 and Q2 and then steadily declined
over the second half of the year, with 0 "terrible" ratings received in Q4.

5. Have you used a new worksheet for your chart? Is it the worksheet tab named "Line
Chart"?
Check that your source data is referenced correctly by editing data in your table. Does it auto
update correctly?
Food for thought!
- You can add gridlines to make your chart easier to read.
- You can change the position of your legend by right-clicking on it. (Positioning it at the - top
bottom gives your chart more space)
- You can experiment with the chart layout and try using different data labels along your line
(e.g. series name, values)
- Change the chart type of an existing chart. Does it make the chart easier to interpret?
- You can change the position of your legend by right-clicking on it. (Positioning it at the - top
bottom gives your chart more space)
- You can experiment with the chart layout and try using different data labels along your line
(e.g. series name, values)
- Change the chart type of an existing chart. Does it make the chart easier to interpret?
imilar: Customer Ratings Overview - Year 2017
450
ory line:
400

350

300
Number of Ratings

250

es through 'Chart
200

n for y-axis) 150

xplain the trend over the 100

50
econd quarter, it then
n Q4 was slightly lower
0
Q1 Q2 Q3
d rapidly (highest rate of
rate to "excellent" Year 2017

the second half of the Excellent Good Average Bad Terrible

w a total of about 10
then steadily declined
4.

t tab named "Line

our table. Does it auto-

sitioning it at the - top of

labels along your lines.

sier to interpret?
sitioning it at the - top of

labels along your lines.

sier to interpret?
ew - Year 2017

Q3 Q4

Bad Terrible