GESTION DEL TALENTO HUMANO

CENTRO AGROECOLOGICO Y EMPRESARIAL

FICHA: 1906090

GUIA DE APRENDIZAJE 3
TRANSVERSAL DE INGLES

Elaborado por
Heidy Nataly Rodríguez García

Docente:
Andrés Jerónimo Vargas Cubillos

Fusagasugá, abril de 2020

 CONFLICT RESOLUTION

Conflict happens. There’s no way around it. But not everyone has the same
attitude toward conflict. Some people run from it, or refuse to even admit it exists.
Other people acknowledge it but simply hope it goes away on its own. And some
people are able to approach it with confidence, dealing with it openly and honestly.

The first step in conflict resolution is for the people involved to sit down and try to
work it out themselves. But that doesn’t always work, and in many cases, it takes a
third party to attempt to find solutions. That third party might be a peer, or
colleague. But mostly it’s a manager or leader. In fact, helping mediate conflict
between people is an important function of a manager.

Effective mediation is a tricky business. You need to help people have the open
and honest conversations that they might not be able to have on their own. Part of
that involves ensuring each person has their turn to speak. One of your aims, of
course, is common understanding, so you may need to encourage empathy and
confirm understanding at different steps along the way.

As a conflict mediator, your ultimate aim it to find a solution. To do that, you’ll want
to have people agree on a common goal. You may also ask them to focus on
positive actions, rather than negative ones. Positive actions are more solution-
focused.

PÁRRAF TEXTO EN INGLÉS SKIMMING SCANNING

O
1. Conflict happens. There’s Los conflictos  Conflict
no way around it. But not suceden no hay happens
everyone has the same forma de  no way
attitude toward conflict. evitarlos, pero around it
Some people run from it, or no todas las  Attitude
refuse to even admit it personas toman  people
exists. Other people la misma actitud
acknowledge it but simply frente a él.
hope it goes away on its
own. And some people are
able to approach it with
confidence, dealing with it
openly and honestly.
2. The first step in conflict El primer paso  first step
resolution is for the people para resolver un  conflict
involved to sit down and try conflicto es que resolution
to work it out themselves. los involucrados  themselves
But that doesn’t always se sienten a  third party
work, and in many cases, it resolverlo por si  leader
takes a third party to attempt mismos, cuando  mediate
to find solutions. That third no funciona se
party might be a peer, or necesita un
colleague. But mostly it’s a tercero que sea
manager or leader. In fact, líder.
helping mediate conflict
between people is an
important function of a
manager.

3. Effective mediation is a La mediación  Mediation

tricky business. You need to efectiva es un  open and
help people have the open asunto delicado, honest
and honest conversations necesitas conversations
that they might not be able ayudar a la  understanding
to have on their own. Part of gente a tener  empathy
that involves ensuring each conversaciones
person has their turn to abiertas y
speak. One of your aims, of honestas
course, is common logrando el
understanding, so you may entendimiento y
need to encourage empathy la empatía.
and confirm understanding
at different steps along the
way.

4. As a conflict mediator, your Como mediador  Mediator

ultimate aim it to find a de conflictos el  find a solution
solution. To do that, you’ll propósito es  common goal
want to have people agree encontrar una  positive
on a common goal. You solución, actions
may also ask them to focus enfocándolos en
on positive actions, rather un objetivo
than negative ones. Positive común.
actions are more solution-
focused.