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Human Behavior and Social Networks: January 2017
Human Behavior and Social Networks: January 2017
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society. This is a revolution in humanity with and cell phone, we have arrived at the Internet
limitless communication. For hundreds of thou- which has given birth to social media, with a
sands of years, humans lived in hunter-gatherer transforming effect on the manner in which we
societies where it is estimated we communicated communicate in the twenty-first century. How-
within small groups of approximately 150 people, ever, though the advent of social media has trans-
based on Dunbar’s social brain hypothesis formed the conception of what social networks
(Dunbar 2009). With the rise of the Internet and were in earlier societies, Apicella et al. (2012)
social networks, we now have the ability to com- noted that characteristics expressed are essen-
municate with anyone in the world, anytime. The tially the same. They noted reciprocity, assort-
amount of possible communication for humans ment, skewness of distribution, homophily, and
has thus effectively become limitless. In some degree assortativity among other factors as com-
respects, our society is returning to more tradi- mon to both types of networks.
tional group-oriented cultures, such as ancient
Athenians, where everybody would know every-
thing about each other constantly. Similarly, we Implications for Human Behavior
also can know everything about each other in real
time, but this knowledge has become global in Social networks and the corresponding hyper-
reach. The critical and direct effect of this on connectivity have an enormous effect on human
Dunbar’s hypothesis however remains to be behavior and society. This includes basic brain
explored. structure and brain ability, as well as new forms
of learning. Correspondingly, we expect this to
have a major effect on all aspects of human soci-
Key Points ety including relationships, work, learning, art,
and play. The next sections discuss some of
Social media is transforming human life, social these effects.
interaction, and communication, bringing about
changes in all aspects of human behavior, and Homo Zapiens: A New Generation of Humans
introducing new ways of doing almost everything. There is some research showing that a new type of
human is being developed (Veen and Vrakking
2006). Of course, our basic physical structure is
Historical Background the same; however, the brain connections which
are formed after birth are changing. These new
The history of social networks dates back to ear- humans are the children of the Internet age, who
liest societies of both humans and animals. Com- have grown up with constant networked commu-
munication is a key concept that applies to all nication and almost limitless real-time visual
animal species though the ability to communicate media. Studies have shown that unlike most
verbally remains a preserve of humans only. Var- adults, these net-generation humans can genu-
ious means of communication have therefore inely multitask (Judd and Kennedy 2011). These
been developed by different species, ranging results are found from comparison studies of chil-
from body language, specific movements, or gen- dren and adults of various age groups, with exam-
eration of odors to sounds of different frequencies ination of various task-switching exercises. The
(Creative Displays 2015). Over the centuries, results are also substantiated by observation stud-
human communication has metamorphosed ies and surveys of school-age children.
through cave drawings/paintings and sign lan-
guage to the diverse manners in which we com- Mental Development, Learning, and
municate in the twenty-first century. From the Cognition
printing press, through letter writing, radio, tele- It is suggested that the brain structure of homo
phone and telegraph, photography, television, zapiens is different from those of previous
Human Behavior and Social Networks 3
humans due to their immersion from birth in connections that have come to include not only
social media. The Internet generation through acquaintances but total strangers. The concept of
the use of social networks and Internet media is “family” and “friends” is being redefined by
strengthening brain cells that regulate specific social networks. These concepts, previously
activities. They are used to connecting to a large reserved, respectively, for describing blood rela-
network of people instantaneously and culling tions and the closest associates with which vary-
vast stores of information. Previous humans used ing levels of intimacy are shared, currently go
a lot of memorization for learning. However, with beyond these conservative descriptions.
the era of social networks, the youth are learning Formal relationships that have been trans-
more about processing a high level of simulta- formed by social media include customer service,
neous social information and multitasking. Thus, classroom interactions, and workplace or
scientists have found that in the Internet era, employee relationships, among others (Del
young people are developing more on the frontal Bosque 2013). Corporate pages on social net-
lobe of the brain, which associates with short-term works are numerous, and it is almost considered
functions, than the hippocampus which is associ- out of place for an organization not to have the
ated with memorization. Hence, with the rise of Facebook or Twitter link/logo when they provide
social networks, the youth are becoming excellent their contact information. During recruitment
at multitasking which is basically short-term exercises, organizations have even been known
memory operations. to look into personal public social network pro-
The ability to multitask may however come at files of prospective employees who in turn pro-
the expense of long-term memory. Paul Thomp- vide links to these pages/sites on their resume just
son, professor of neurology and psychiatry at as any other regular information like previous
UCLA’s school of medicine, has said that “The institutions attended.
ancient Greeks used to have fantastic memories Social networking has transformed the way
because of the terrific cost in putting anything research is done as well; with opportunities to
down on paper. Army generals would know the connect directly with other researchers through
names of all their troops. We just simply don’t Facebook and other dedicated sites like Acade
need that memory at all” (Gray and mia.com, ResearchGate, and Google Scholar,
Thompson 2004). there is unlimited access to academic materials
One of the major impacts of social networks with improved collaborations among researchers
will be the way we learn in the future. Reading widely separated by geographical boundaries and
which was once an isolated and linear activity is who otherwise may never meet. Research scholars
and will become a nonlinear and collaborative and students can “follow” the works of their
activity. The main skill to obtain for learning favorite researchers on social media, and research
will be how to collaborate, search, and extract findings as well as other materials and publica-
knowledge. Learning in a linear fashion and by tions are easily shared with others working in the
memorization will become less and less impor- same field.
tant. This implies that the learning activity Within the informal setting, family relation-
becomes active. In the social networks era, the ships, interaction with both friends and strangers,
most effective way of learning is by doing and as well as romantic relationships have all been
by tinkering. strongly influenced both positively and negatively
(Fox and Warber 2014; Lefebvre et al. 2014).
Relationships: Formal and Informal From connecting potential couples and blind
It is an understatement to say that social network- dates to matchmaking, online dating sites have
ing has transformed human relations (Baek et al. permeated the romance scene in the twenty-first
2013). Networks as the essence of relationship century. Marriages and real-life friendships have
itself have gone from simple family ties and kin- resulted from relationships established through
ship/friendship to a very complex mesh of online interactions (Mckenna et al. 2002).
4 Human Behavior and Social Networks
be a preserve of traditional media (Alejandro Generally, the cardinal focus of all business is
2010); it is now easier to reach larger and more the customer, how they are reached and pleased.
diverse audiences with just a simple tweet on The hyperconnectivity inherent in social networks
Twitter or a status update on Facebook. Similarly, provides businesses with an inexpensive but effi-
applications like Instagram, YouTube, and cient way to attract new customers, strengthen
Snapchat empower individuals to transmit video relationships with existing customers, as well as
images and video information seamlessly and promote their brands.
effortlessly. Many traditional media are now A customer-oriented strategy is better formu-
leveraging the power of the connectivity that lated with abundance of customer-centric data and
social networks provide to gather information for information; companies are therefore leveraging
their media contents as well as extend their on social networks to get closer to their target
broadcast base. demographics, gain market intelligence, and
Historically, people interact with others that improve the quality of their products and their
they know or have met in person; now, social business processes (Hamali and Mahdaoui 2015;
networks accord individuals the platforms to cre- Hanna et al. 2011). Social network analytics
ate friendship zones, build social profiles, and (study of customer opinions and feedbacks on
“belong” to different communities across all social platforms) have become tools used by busi-
forms of traditional barriers (geographical, ness owners and manager to understand consumer
beliefs, cultural, status, etc.), thus, becoming a behavior and consequently as suitable tool to
media entity of their own. Social networks cur- power innovations and drive growth (Mangold
rently beat traditional media in news reporting; for and Faulds 2009; Neti 2011).
example, it was reported that tweets on the Bali Social networks have not only permeated the
bombings in Jakarta beat reports from most major traditional business ecosystem, forcing changes in
news companies in July 2009. the old business models, it has led to the creation
The wholesome effect of the new communities of new ones; hence we now have the social media
and the connectivity is that these interactions industry (SMI), consisting enterprise social media
influence our beliefs, decisions, and behaviors as (ESM) and consumer social media (CSM). ESM
we keep adopting new behaviors in line with the refer to platforms designed to create internal
different communities of people with whom we and/or external networks for organizations (e.g.,
interact frequently (Jackson 2010), consciously, Salesforce, Microsoft, and IBM), while CSM are
and unconsciously. In addition, social networks services geared to providing users with a collabo-
have become the Internet’s new search function as rative space to network and form communities
people now spend less time navigating the Inter- pertaining to broad or specialized interests as we
net independently and instead search for informa- have on Facebook, Google+, LinkedIn, MySpace,
tion or make decisions based on “word-of-mouth” Tencent Qzone, and Twitter (Radicati and
recommendations from their friends, the so-called Yamasaki 2012).
friend casting (Itu.int, 2010). Services offered by the SMI are not exactly
new; however, it leverages the hyperconnectivity
Business and Industry inherent in social network and growth in digital
The pervasiveness of social networks continues to ecosystems to transform the traditional, rigor-
influence all aspects of human existence. They ously defined and rigid business into more open,
have become business enablers and continue to flexible, demand-driven interactive environment.
disrupt the business ecosystem. It has become Facebook (valued at $200 billion with a user base
imperative for every business – small or of over 1 billion) currently launched an online
large – to include the concept of social networking marketplace which allows trading with nearby
as an integral component of their overall business users (Holzner 2008).
strategy; their success will be partly owed to suc- Transport and logistics services are also being
cess within social media (Qualman 2012). transformed by new organizations employing
Human Behavior and Social Networks 7
social network-driven business models. Uber health. Rock et al. (2016) reported that social
Technologies Inc., for example, is currently support through interaction via social networks
believed to have a $62.5 billion valuation helped the youth to cope with poverty-induced
(Newcomer 2015), a growth achieved within a stress and sadness, as well as promote healthy
5-year period. Similarly, digital content providers sexual practices in Malawi. In another study
are deploying the power of digital distribution to (Farmer et al. 2009), it was reported that Facebook
surpass geographical boundaries; content crea- provides a readily accessible portal to share expe-
tors, for instance, are leveraging on the YouTube riences of investigation, diagnosis, and manage-
platform to sell video contents (Kim 2012) and ment of disease between the different stakeholder
Pinterest to monetize pictures (Ottoni et al. 2013). in healthcare. In addition, social networks afford
Facebook, LinkedIn, and other professional sites information on institutional details of the
are being deployed for recruitment, training, and healthcare system, thereby reducing the costs of
consulting services. locating an appropriate healthcare provider (Deri
Recently, the growth in chat apps otherwise 2005) as well as serve as a tool for evaluation.
called chatbots has revealed new ways in which
the social networks will further facilitate the emer- Learning and Instruction
gence of new businesses. Businesses are creating Several researches have shown the effectiveness
chatbots on messaging platforms provided by of collaboration, a cardinal concept in social net-
social networking sites to stay to reach out and works, in promoting effective learning. Online
stay connected to their target market. The global educational platforms like thrives based the
chatbot market was worth US$113.0 million in implementation of social networking concept to
2015, and it is expected to reach a revenue of facilitate better learning experience among their
US$994.5 million by the last quarter of 2024 at a audience. Social networks can serve as direct and
projected Compound Annual Growth Rate indirect supports for learning, for example, by
(CAGR) of 27.8% from 2016 to 2024 providing an emotional outlet for school-related
(Transparencymarketresearch.com 2016). stress, validation of creative work, peer-alumni
support for school-life transitions, and help with
Health and Wellness school-related tasks, and (2) online social net-
The perceptions of other people’s beliefs and what working can stimulate social and civic benefits,
they do affect individual choices (Valente 2012), online and offline, which has implications for
including health outcomes and the influence of education.
social networks on human behavior which implies According to the Institute for Prospective
that health and well-being transcend the individ- Technological Studies (IPTS), the proliferation
ual in ways that patients and other stakeholders in of social media applications outside of formal
health sector should care about (Smith and educational settings provides new opportunities
Christakis 2008). Social networks have a huge for inventing and reforming educational contents
psychosocial influence on the physical and mental for the twenty-first-century learners (Redecker
well-being due to its inherent tendencies to alter et al. 2010). The availability and viral nature of
behavior, attitude, and moods on a very multilevel information transmission across social networks
scale. Social influence over health-related behav- have created a new learning ecosystem: the Per-
iors, social engagement, exchange of social sup- sonal Learning Environment (PLE), a self-paced
port, and access to health-related materials is the learning approach that integrates formal and infor-
major mechanism by which health outcomes are mal learning (Dabbagh and Kitsantas 2012).
influenced via social networks (Ikeda and Redecker et al. (2010) summarize the key
Kawachi 2010). application of social networks in creating better
Several promotional health campaigns are learning experience; they are open access to abun-
massively deployed on the Internet through vari- dant learning content, proactive approaches to
ous social network platforms particularly in public learning through self-paced and user-designed
8 Human Behavior and Social Networks
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10 Human Behavior and Social Networks
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