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Human Behavior and Social Networks

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DOI: 10.1007/978-1-4614-7163-9_235-1

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H

accessible, interactive, and


Human Behavior and Social
information rich
Networks
Social learning Learning incorporating
social media, gaming, real-
Adrian David Cheok1,2, Bosede Iyiade
time feedback, and
Edwards1,2 and Idris Oladele Muniru1,2,3
1 simulations
Imagineering Institute, Iskandar Puteri, Malaysia
2
City, University of London, London, UK
3
Department of Computer Science, Universiti
Teknologi Malaysia, Skudai, Johor, Malaysia
Definition

Human behavior describes the ways in which


humans act and interact, and it is influenced by
Synonyms several factors including genetic makeup and
sociocultural factors or the interaction of these.
Communication; Connectivity; Interaction; The influence of technology, and especially social
Learning; Social network media, on human life has brought about tremen-
dous changes in human behavior; these changes
cut across several areas of human interaction,
Glossary affecting the way people communicate, work,
learn, play, and do business as well as the manner,
24/7 Referring to 24 h a day, process, and novelty in criminal acts. Social
7 days a week, especially in media holds great implications for radical changes
reference to Internet in the future in terms of human behavior.
connection and
communication
Dunbar’s number A suggested cognitive limit Introduction
to the number of people
with whom one can We are entering a completely new form of society,
maintain stable social which is a quantum step change from the
relationships twentieth-century industrial age. Due to the com-
Hyperconnectivity The phenomenon of society plete and pervasive connectivity of humans
being always connected around the globe, we have entered the era of
through networks, readily hyperconnectivity and the 24/7 information
# Springer Science+Business Media LLC 2017
R. Alhajj, J. Rokne (eds.), Encyclopedia of Social Network Analysis and Mining,
DOI 10.1007/978-1-4614-7163-9_235-1
2 Human Behavior and Social Networks

society. This is a revolution in humanity with and cell phone, we have arrived at the Internet
limitless communication. For hundreds of thou- which has given birth to social media, with a
sands of years, humans lived in hunter-gatherer transforming effect on the manner in which we
societies where it is estimated we communicated communicate in the twenty-first century. How-
within small groups of approximately 150 people, ever, though the advent of social media has trans-
based on Dunbar’s social brain hypothesis formed the conception of what social networks
(Dunbar 2009). With the rise of the Internet and were in earlier societies, Apicella et al. (2012)
social networks, we now have the ability to com- noted that characteristics expressed are essen-
municate with anyone in the world, anytime. The tially the same. They noted reciprocity, assort-
amount of possible communication for humans ment, skewness of distribution, homophily, and
has thus effectively become limitless. In some degree assortativity among other factors as com-
respects, our society is returning to more tradi- mon to both types of networks.
tional group-oriented cultures, such as ancient
Athenians, where everybody would know every-
thing about each other constantly. Similarly, we Implications for Human Behavior
also can know everything about each other in real
time, but this knowledge has become global in Social networks and the corresponding hyper-
reach. The critical and direct effect of this on connectivity have an enormous effect on human
Dunbar’s hypothesis however remains to be behavior and society. This includes basic brain
explored. structure and brain ability, as well as new forms
of learning. Correspondingly, we expect this to
have a major effect on all aspects of human soci-
Key Points ety including relationships, work, learning, art,
and play. The next sections discuss some of
Social media is transforming human life, social these effects.
interaction, and communication, bringing about
changes in all aspects of human behavior, and Homo Zapiens: A New Generation of Humans
introducing new ways of doing almost everything. There is some research showing that a new type of
human is being developed (Veen and Vrakking
2006). Of course, our basic physical structure is
Historical Background the same; however, the brain connections which
are formed after birth are changing. These new
The history of social networks dates back to ear- humans are the children of the Internet age, who
liest societies of both humans and animals. Com- have grown up with constant networked commu-
munication is a key concept that applies to all nication and almost limitless real-time visual
animal species though the ability to communicate media. Studies have shown that unlike most
verbally remains a preserve of humans only. Var- adults, these net-generation humans can genu-
ious means of communication have therefore inely multitask (Judd and Kennedy 2011). These
been developed by different species, ranging results are found from comparison studies of chil-
from body language, specific movements, or gen- dren and adults of various age groups, with exam-
eration of odors to sounds of different frequencies ination of various task-switching exercises. The
(Creative Displays 2015). Over the centuries, results are also substantiated by observation stud-
human communication has metamorphosed ies and surveys of school-age children.
through cave drawings/paintings and sign lan-
guage to the diverse manners in which we com- Mental Development, Learning, and
municate in the twenty-first century. From the Cognition
printing press, through letter writing, radio, tele- It is suggested that the brain structure of homo
phone and telegraph, photography, television, zapiens is different from those of previous
Human Behavior and Social Networks 3

humans due to their immersion from birth in connections that have come to include not only
social media. The Internet generation through acquaintances but total strangers. The concept of
the use of social networks and Internet media is “family” and “friends” is being redefined by
strengthening brain cells that regulate specific social networks. These concepts, previously
activities. They are used to connecting to a large reserved, respectively, for describing blood rela-
network of people instantaneously and culling tions and the closest associates with which vary-
vast stores of information. Previous humans used ing levels of intimacy are shared, currently go
a lot of memorization for learning. However, with beyond these conservative descriptions.
the era of social networks, the youth are learning Formal relationships that have been trans-
more about processing a high level of simulta- formed by social media include customer service,
neous social information and multitasking. Thus, classroom interactions, and workplace or
scientists have found that in the Internet era, employee relationships, among others (Del
young people are developing more on the frontal Bosque 2013). Corporate pages on social net-
lobe of the brain, which associates with short-term works are numerous, and it is almost considered
functions, than the hippocampus which is associ- out of place for an organization not to have the
ated with memorization. Hence, with the rise of Facebook or Twitter link/logo when they provide
social networks, the youth are becoming excellent their contact information. During recruitment
at multitasking which is basically short-term exercises, organizations have even been known
memory operations. to look into personal public social network pro-
The ability to multitask may however come at files of prospective employees who in turn pro-
the expense of long-term memory. Paul Thomp- vide links to these pages/sites on their resume just
son, professor of neurology and psychiatry at as any other regular information like previous
UCLA’s school of medicine, has said that “The institutions attended.
ancient Greeks used to have fantastic memories Social networking has transformed the way
because of the terrific cost in putting anything research is done as well; with opportunities to
down on paper. Army generals would know the connect directly with other researchers through
names of all their troops. We just simply don’t Facebook and other dedicated sites like Acade
need that memory at all” (Gray and mia.com, ResearchGate, and Google Scholar,
Thompson 2004). there is unlimited access to academic materials
One of the major impacts of social networks with improved collaborations among researchers
will be the way we learn in the future. Reading widely separated by geographical boundaries and
which was once an isolated and linear activity is who otherwise may never meet. Research scholars
and will become a nonlinear and collaborative and students can “follow” the works of their
activity. The main skill to obtain for learning favorite researchers on social media, and research
will be how to collaborate, search, and extract findings as well as other materials and publica-
knowledge. Learning in a linear fashion and by tions are easily shared with others working in the
memorization will become less and less impor- same field.
tant. This implies that the learning activity Within the informal setting, family relation-
becomes active. In the social networks era, the ships, interaction with both friends and strangers,
most effective way of learning is by doing and as well as romantic relationships have all been
by tinkering. strongly influenced both positively and negatively
(Fox and Warber 2014; Lefebvre et al. 2014).
Relationships: Formal and Informal From connecting potential couples and blind
It is an understatement to say that social network- dates to matchmaking, online dating sites have
ing has transformed human relations (Baek et al. permeated the romance scene in the twenty-first
2013). Networks as the essence of relationship century. Marriages and real-life friendships have
itself have gone from simple family ties and kin- resulted from relationships established through
ship/friendship to a very complex mesh of online interactions (Mckenna et al. 2002).
4 Human Behavior and Social Networks

While social media has provided us unlimited Art and Play


opportunity for connecting online or offline as the Technology as a whole and social media in par-
case may be, giving us choices of platforms in ticular have created a lot more opportunities for
which to engage at no cost, some of the negative artists to share their work by providing more plat-
effects are equally strong. Family estrangement, forms; as a result, engagement with arts has
loss of privacy, cyberbullying, cybersex/Internet increased with audience now greater both in num-
sex, excessive use and addiction (Tang et al. ber and diversity (Thomson et al. 2013). In addi-
2016), and risk of physical safety based on avail- tion, technology and social media are redefining
ability of an excessive amount of information to what is considered arts. From photography to
strangers (Cain and Policastri 2011) are some of drawing, from art galleries to museums, social
the issues noted. networking is transforming the arts in very drastic
ways. Displays on social media pages have
influenced the popularities of both art materials
Communication
and artists. Several hundreds of photos are
Communication serves different purposes, vital
uploaded on Instagram with several hundreds of
among which is the creation of a sense of social
followers resulting.
cohesion, a central concept in human relationships
Armed with Internet-enabled mobile phones
and existence. Social cohesion is understood in
and tablets, art items seen during walks through
psychology as relating to the sharing of emotional
galleries and visits to museums are shared almost
and behavioral characteristics among individual
instantly with hundreds of “friends” on social
members of a group as well as with the group as a
media by these visitors who are now the volunteer
whole (Bruhn 2009). It is the glue that holds
marketers for the artists (Mitzevick 2015).
societies together; brought about through the pro-
On the other side of this, the negative impacts
cess of social integration (Larsen 2014). It has
of social networking have been reported to
been noted to have far-reaching effects including
include distractions during performances,
being a determinant of suicide rates in communi-
decrease in attendance at web-accessible
ties (Braswell and Kushner 2012) as well as a
in-person events, and a shift of focus from the
factor that affects general and psychological
arts to marketing and promotion. Above all, the
well-being (Lanzi 2011). Its absence can deter-
social networking platforms have not only served
mine the collapse of a community. It is the basis
to promote arts, they have also been utilized as
for social networks, which are abstract concepts
free platforms for criticism of artwork. The diver-
that describe the type and nature of interactions
sity of art audience also means higher and more
between and within members of a community
complicated expectations from artists (Thomson
made up of individuals that may or may not be
et al. 2013).
separated geographically. Social networking sites
or social media has done a lot to change the
Entertainment
manner in which we communicate. If individuals
Entertainment comes in various forms as private
were capable of close interaction with roughly
or personal entertainment such as individual or
150 people previously, in the age of online social
large-sized programs that can involve several peo-
networking, there may be a need to look into what
ple in public settings like theaters, parties, festi-
individuals are doing with the several hundreds
vals, and sporting activities. What all the various
and thousands of links they have established with
forms have in common is the fact that they are all
“friends” on Facebook, Twitter, Messenger,
engaging, interesting, and designed primarily to
WhatsApp, and the myriads of other sites. It
provide pleasure. Entertainment can include
remains to be confirmed whether the idea of
music, various kinds of performances, games,
“Durban’s number” needs to be redefined or still
and other forms of pleasurable activities. Previ-
holds.
ously, games are broadly divided into indoor and
outdoor types; however, in the age of
Human Behavior and Social Networks 5

hyperconnectivity, a new dimension has been Crime


added, and there are countless online games an Rate, diversity, and techniques in criminality have
individual can choose from. These have brought also increased with social networking. Cyber-
about a new kind of living where we can play all crimes were not known until the last few decades.
manner of games with the computer. The simplest The anonymity, convenience, and speed of the
hand phone comes preloaded with several games. Internet is affording fraudsters the privilege of
There are dedicated game sites that people can various kinds of criminal acts including cyber-
visit at their leisure. Games are loaded on social crimes and cyber-enabled crimes which refer basi-
network sites where friends can play together cally to traditional crimes which have taken new
online and also compare scores or simply share turns due to the availability of the Internet
their latest stock of games. Facebook launched its (Interpol 2016). Sex crimes, cyberbullying, and a
instant game application on 29 November 2016, number of other subtle issues have become very
with 17 instant games including Pac-Man, Words, prominent issues for discussion in this regard.
EverWing, TRACK & FIELD 100M, and Galaga Cases of persons abducted or murdered after a
now available and accessible to users on physical meeting with strangers they met on a
Facebook messenger in 30 countries including social network site abound. While some of these
the USA (Facebook 2016). This is in addition to criminal acts may be minimal in their effect, some
the numerous options already available at could be global in dimension, affecting nations
Facebook app center. In a similar vein, Twitter and representing seeds of future (inter)national
had launched its own dedicated gaming hub ear- disharmony. For example, the US election email
lier in January 2016 (Shah 2016). Lee (2013) hack saga (CNN Library 2017; Lipton et al. 2016)
incidentally had earlier reported on three social is a recent cybercrime believed to have influenced
networks he described as “awesome just for the final US election result, having been used as a
gamers”; they include Raptr, Playfire, and Duxter. means of sowing disaffection that affected public
There continues to be a rise in the number of opinion of both the democrats and their candidate
social networking sites dedicated to gaming. at a very critical point in the preelection process.
The ability of games to engage and hold inter- The result not only impacted the future of a whole
est and attention while also providing pleasure is nation but also represents one that holds potential
also being leveraged in education. The concept of for serious international consequences.
“edutainment” (educational entertainment) on one
hand is used to describe both primarily educa-
tional materials with incidental entertainment Key Applications
value and those designed primarily for entertain-
ment but have some educational values Information and Communication
(Rapeepisarn et al. 2006). Research studies sup- It is no longer news that the entire information and
port the fact that e-learning can be enhanced communication landscape have been disrupted by
through edutainment on social media (Labus the advent and proliferation of various social net-
et al. 2015). On the other hand, serious games working platforms. The way people all over the
(Charsky 2010), similar to edutainment, describe world interact and communicate has been drasti-
a game or entertainment material primarily cally transformed by the Internet and social
designed to serve not just entertainment purposes. media. Maggiani (2014) described the changes
When integrated with the affordances of social in the information and communication landscape
media, it opens up different kinds of learning as a result of social network by the 5 Cs: conver-
opportunities, described by Konert and Steinmetz sation, contribution, collaboration, connection,
(2013) as “social serious games.” and community.
As a result of the interconnectedness of indi-
viduals through social networks, mass informa-
tion gathering and dissemination have ceased to
6 Human Behavior and Social Networks

be a preserve of traditional media (Alejandro Generally, the cardinal focus of all business is
2010); it is now easier to reach larger and more the customer, how they are reached and pleased.
diverse audiences with just a simple tweet on The hyperconnectivity inherent in social networks
Twitter or a status update on Facebook. Similarly, provides businesses with an inexpensive but effi-
applications like Instagram, YouTube, and cient way to attract new customers, strengthen
Snapchat empower individuals to transmit video relationships with existing customers, as well as
images and video information seamlessly and promote their brands.
effortlessly. Many traditional media are now A customer-oriented strategy is better formu-
leveraging the power of the connectivity that lated with abundance of customer-centric data and
social networks provide to gather information for information; companies are therefore leveraging
their media contents as well as extend their on social networks to get closer to their target
broadcast base. demographics, gain market intelligence, and
Historically, people interact with others that improve the quality of their products and their
they know or have met in person; now, social business processes (Hamali and Mahdaoui 2015;
networks accord individuals the platforms to cre- Hanna et al. 2011). Social network analytics
ate friendship zones, build social profiles, and (study of customer opinions and feedbacks on
“belong” to different communities across all social platforms) have become tools used by busi-
forms of traditional barriers (geographical, ness owners and manager to understand consumer
beliefs, cultural, status, etc.), thus, becoming a behavior and consequently as suitable tool to
media entity of their own. Social networks cur- power innovations and drive growth (Mangold
rently beat traditional media in news reporting; for and Faulds 2009; Neti 2011).
example, it was reported that tweets on the Bali Social networks have not only permeated the
bombings in Jakarta beat reports from most major traditional business ecosystem, forcing changes in
news companies in July 2009. the old business models, it has led to the creation
The wholesome effect of the new communities of new ones; hence we now have the social media
and the connectivity is that these interactions industry (SMI), consisting enterprise social media
influence our beliefs, decisions, and behaviors as (ESM) and consumer social media (CSM). ESM
we keep adopting new behaviors in line with the refer to platforms designed to create internal
different communities of people with whom we and/or external networks for organizations (e.g.,
interact frequently (Jackson 2010), consciously, Salesforce, Microsoft, and IBM), while CSM are
and unconsciously. In addition, social networks services geared to providing users with a collabo-
have become the Internet’s new search function as rative space to network and form communities
people now spend less time navigating the Inter- pertaining to broad or specialized interests as we
net independently and instead search for informa- have on Facebook, Google+, LinkedIn, MySpace,
tion or make decisions based on “word-of-mouth” Tencent Qzone, and Twitter (Radicati and
recommendations from their friends, the so-called Yamasaki 2012).
friend casting (Itu.int, 2010). Services offered by the SMI are not exactly
new; however, it leverages the hyperconnectivity
Business and Industry inherent in social network and growth in digital
The pervasiveness of social networks continues to ecosystems to transform the traditional, rigor-
influence all aspects of human existence. They ously defined and rigid business into more open,
have become business enablers and continue to flexible, demand-driven interactive environment.
disrupt the business ecosystem. It has become Facebook (valued at $200 billion with a user base
imperative for every business – small or of over 1 billion) currently launched an online
large – to include the concept of social networking marketplace which allows trading with nearby
as an integral component of their overall business users (Holzner 2008).
strategy; their success will be partly owed to suc- Transport and logistics services are also being
cess within social media (Qualman 2012). transformed by new organizations employing
Human Behavior and Social Networks 7

social network-driven business models. Uber health. Rock et al. (2016) reported that social
Technologies Inc., for example, is currently support through interaction via social networks
believed to have a $62.5 billion valuation helped the youth to cope with poverty-induced
(Newcomer 2015), a growth achieved within a stress and sadness, as well as promote healthy
5-year period. Similarly, digital content providers sexual practices in Malawi. In another study
are deploying the power of digital distribution to (Farmer et al. 2009), it was reported that Facebook
surpass geographical boundaries; content crea- provides a readily accessible portal to share expe-
tors, for instance, are leveraging on the YouTube riences of investigation, diagnosis, and manage-
platform to sell video contents (Kim 2012) and ment of disease between the different stakeholder
Pinterest to monetize pictures (Ottoni et al. 2013). in healthcare. In addition, social networks afford
Facebook, LinkedIn, and other professional sites information on institutional details of the
are being deployed for recruitment, training, and healthcare system, thereby reducing the costs of
consulting services. locating an appropriate healthcare provider (Deri
Recently, the growth in chat apps otherwise 2005) as well as serve as a tool for evaluation.
called chatbots has revealed new ways in which
the social networks will further facilitate the emer- Learning and Instruction
gence of new businesses. Businesses are creating Several researches have shown the effectiveness
chatbots on messaging platforms provided by of collaboration, a cardinal concept in social net-
social networking sites to stay to reach out and works, in promoting effective learning. Online
stay connected to their target market. The global educational platforms like thrives based the
chatbot market was worth US$113.0 million in implementation of social networking concept to
2015, and it is expected to reach a revenue of facilitate better learning experience among their
US$994.5 million by the last quarter of 2024 at a audience. Social networks can serve as direct and
projected Compound Annual Growth Rate indirect supports for learning, for example, by
(CAGR) of 27.8% from 2016 to 2024 providing an emotional outlet for school-related
(Transparencymarketresearch.com 2016). stress, validation of creative work, peer-alumni
support for school-life transitions, and help with
Health and Wellness school-related tasks, and (2) online social net-
The perceptions of other people’s beliefs and what working can stimulate social and civic benefits,
they do affect individual choices (Valente 2012), online and offline, which has implications for
including health outcomes and the influence of education.
social networks on human behavior which implies According to the Institute for Prospective
that health and well-being transcend the individ- Technological Studies (IPTS), the proliferation
ual in ways that patients and other stakeholders in of social media applications outside of formal
health sector should care about (Smith and educational settings provides new opportunities
Christakis 2008). Social networks have a huge for inventing and reforming educational contents
psychosocial influence on the physical and mental for the twenty-first-century learners (Redecker
well-being due to its inherent tendencies to alter et al. 2010). The availability and viral nature of
behavior, attitude, and moods on a very multilevel information transmission across social networks
scale. Social influence over health-related behav- have created a new learning ecosystem: the Per-
iors, social engagement, exchange of social sup- sonal Learning Environment (PLE), a self-paced
port, and access to health-related materials is the learning approach that integrates formal and infor-
major mechanism by which health outcomes are mal learning (Dabbagh and Kitsantas 2012).
influenced via social networks (Ikeda and Redecker et al. (2010) summarize the key
Kawachi 2010). application of social networks in creating better
Several promotional health campaigns are learning experience; they are open access to abun-
massively deployed on the Internet through vari- dant learning content, proactive approaches to
ous social network platforms particularly in public learning through self-paced and user-designed
8 Human Behavior and Social Networks

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Recommended Reading
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