RESEARCH PROJECT REPORT

ON

“A Study on Employee Satisfaction at Big

Bazaar in RAIPUR”(C.G)

SUBMITTED TO

PT.RavishankarShukla University,0RAIPUR (C.G)

In partial fulfillment for the degree course of

BACHELOR OF BUSINESS ADFMINISTRATION (BBA)

FOR THE ACADEMIC SESSION
2012-2013

Guided by Submitted by
Miss SARITA DUBEY FARKHANDA NAURIN

DEPARTMET OF MANAGEMENT
MAHARAJA AGRASEN INTERNATIONAL COLLEGE
SamtaColony,RAIPUR(C.G)
 ACKNOWLEDGEMENT

A successful project can never be prepared by the

single efforts of the person to whom project is
assigned.But it is also demand the help and
guardianship of some conversant person who
helped the undersigned activity in the completion
of successful projects. Special thanks to Respected
Faculty of my institute Miss Sarita Dubey for
extending her utiriting guidance to researcher by
constantly discussing the project matter and
helping me in clarifying my thinking in several
pertinent issues and providing a meaning full
insight into the subject.
I would like to thank all the faculties of my
institute for helping me in the research work.I
would like to thank our principle sir Dr. Samir
Thakur and our Director Sir dr.JawaharSurrisethi.
. I wish to place on record my deep
sense of gratitude to BIGBAZAR for providing me
an opportunity to take up this project and giving me
a plateform which is the first step of my
professional c\atreer.
FARKHANDA NAURIN

B.B.A. 6TH SEM

 DECLARATION

tThe researcher hereby declare that report Entitled A STUDY ON

EMPLOYEE SATISFACTION AT BIG BAZAR is completely based on

investigation and proper analysis and not copied from any other sources.

This report is absoulute;y true in nature.

This report is not submitted to any other university for award of any

degree. This research is my own work to the best of my knowledge the

data furnished in this research are authentic and original in nature.

FARKHANDA NAURIN

BBA 6thSEMESTER
 CERTIFICATE

This is to certify that Miss FARKHANDA NAURIN student of

MAHARAJA AGASEN INTERNATIONAL COLLEGE

Raipur (C.G) Sstudying in BBA 6th semester has successfully

completed His project report on The Topic “A Study on

EMPLOYEE SATISFACTION in Big Bazaarin RAIPUR”.In

the year 2012-2013 in final fulfillment of Bechlor of Business

Administration . (BBA).

Mrs. Sarita Dubey Mr. Sameer Thakur

Head of Department Principal
MAIC MAIC
 CONTENTS
Chapter 1 Company Profile

CHAPTER 2 Introduction Of The Topic

History Of Big Bazar
Human Resource Management
Employee Satisfaction
Fun Zone
Training

CHAPTER 3 Research Methodology

Introduction
Research Design
Sources Of Data
Data Collection
Sampling Plan
Scope Of Study
Objectives Of Study
CHAPTER 4 Findings
CHAPTER 5 Suggestions
CHAPTER 6 Conclusion
CHAPTER 7 Limitations
CHAPTER 8 Bibliography
 CHAPTER 1

1. Introduction Of Bigbazar

2. History Of Bigbazar

3. Objectives Of Study

Acknowledgement
I Vidya Hindocha Of BBA6th Semester Express my heartly gratitude to
my Guide Mrs Suchitra Rathi for all the support given to me during the
completion of my project . I am thankful to my Principal Dr. Samir
Thakur for providing me the oppurtunity to carry out the project .
I Am Very Thankful to HR Of Big Bazaar , Mrs Saswati For the
Guidance At The Time of my project .

FARKHANDA NAURIN
BBA 6th Semester
 INTRODUCTION

Pantaloon Retail India Limited is Indias Leading Retailer that operates

multiple retail formats in both the value and lifestyle of the Indian

Consumer market Headquarter MUMBAI , The company operates over

16million square feet of retail space has over 100 stores across 73cities in

India and Employees over 30000people. The company’s leading formats

include pantaloon‘s a chain of fashion outlets,Bigbazar a uniquely Indian

Hypermarkrt chain food bazar, a super market chain blends the look

touch and feel of Indian Bazar’s with aspects of modern retail like

choice,convenience and quality central chain of seamless destination

malls,some of its other formats include brand factory,bluesky all top 10

bags.The company also operates an online FUTUREBAZAR.COM.

future value retail limited is a wholly owned subsidisry of pantaloons

retail india limited. This entity has created keeping in mind the growth

and the current size of the company’s value retail business led by its

formats divisions,BigBazar and food bazar.

FUTURE GROUP

Future Group,led by its founder and Group C.E.O Mr. KISHORE

BIYANI is one of the Indias leading business House with multiple
business spanning across the consumption space. Kishore Biyani is the
managing Director of pantaloons retail India limited and the group Chief
officer of future group. He has led pantaloons retails emergence as the
Indias leading retailer operating multiple retail formats that now cater to
almost the consumption basket of a large section of Indian
consumer.Kishorebiyani led the companys into organized retail with the
opening up of the pantaloons family store in 1997.This was followed in
2001 weith the launch of BIGBAZAR. The year 2006 marked the
evolution of future group, that brought the multiple initiatives taken by
group companies in the areas of retail,brands,space,and media.
DEVELOPMENT AND EVALOTION OF RETAIL

Tradition HISTORY OF
BIGBAZAR

198 COMPANY
7 INCORPORATED as mense
wear private limited launch
of pantaloons trouser,Indias
first formed trouser brand
199 Launch of bare the Indian
1 jeans brand.
199 Initial public offer (IPO) was
2 made in the month of may
199 The pantaloons shop
4 exclusive franchisee open
across the Nation
4 John miller formal shirt
199 brand launched
5
199 Pantaloons Indias family
7 store launched in
KOLKATA
200 BIGBAZAR Is se
1 sastaaurachchakahinnahinInd
ias first hyper market
launched
200 Food bazar the supper
2 market chain is launched

2004 Central shop eat

celebrate in the heart of
our city Indias first
seamless mall is
launched in Benglor
2005 Fashion station the
 popular fashion chain is
launched.

Weekly market villages fair and melas

Tradittional

Daily reach Local kiranas

Govt support PDS cooperatives
Rural retail Adhaar,hariyali
Modern formats Under 1 roof
 COMPANY PROFILR

The inspiration to set up Bigbazarwas not come from any foreign super market but
from a relatively small family run shop in Chennai called SARAVANA STORES.
The first bigbazarstore was set up in KOLKATA and second and third were at benglor
and hydrabaad.

Bigbazar Hyper market chain in INDIA

Outlets 140 outlets
Parent group Future group
Owner Kishore Biyani
Founded 2001
Head office Jogeshwari BOMBAY
Industry Retail
Tagline Is se sastaauracchakahinnahin
Type PUBLIC
Product Departmental stores
Revenue 6000crore in 2011

A STUDY ON EMPLOYEE SATISFACTION AT BIGBAZAR

AT RAIPUR (C.G)
 Human resources management

Definition:-

Hman Resources Management is a process of bringing people and organization

together so that the goals of each are met. It is an art of procuring,developing and
maintaining competent workforce to achieve the goals of an effective and efficient
organization.
Personnel aspect is concerned with manpower planning ,recruitment,selection,
Placement.

OBJECTIVES OF HRM

1.To improve the productivity contribution to the organization

2.To help the organization to reach its goal.

3.To provide the organization with well trained and well motivated employees.

4.To increase the emlpoyees job satisfaction.

IMPORTANCE OF HRM

1.Increase the team sprits.

2.Increase the productivity and profit.

3.To increase the individual goals.

4.coordination between workers

5.Increase efficiency of organization

EMPLOYEE SATISFACTION
Employee satisfaction is a measure of how happy workers are with their job and
working environment.keeping morale high among workers can be tremendous benefit
to any company,as happy workers will be more likely to propducemore , take few
days off ,and stay loyal to the company. There are many factors in improving or
maintaining high employee satisfaction,which wise employers would do well to
implement.
To measure employee satisfaction , many companies will have mendetorys surveys
or face to face meetings with employee to gain information. Surveys are often
anonymous allowing workers more freedom to be honest without fear of
repercussion.Interview with company management can feel intimidating but if done
correctlty can let the worker know that their voice has been heard and their concerns
addressed by those in charge surveys and meetings can truly get to the center of the
data surroundings employee satisfaction and can e great tools to identify specific
problems leading to lowered morale.

IMPORTANCE OF EMPLOYEE SATISFACTION FOR ORGANISATION.

1. Increase productivity

2. Reduce turnover

3. Improve teamwork

4. Incease customer satisfaction

5. More energetic employees

FACTORS INFLUENCE TO EMPLOYEE SATISFACTION

1. Organisational Development factorts -

2. Promotion and career development factor

3. Work task factor

4. Relationship with supervisor factor

5. Working condition and environmental factor

6. Corporate culture factor

 7. Competencies personalities and expectation factor

FUNZONE AT BIGBAZAR

A staff room is only space in the work place which belongs to the staff where they can

unwind without any hasitation , they canregain their energy , get refreshed and get

geared up for the work.

It is the organizational responsibility to provide working environment for the staff .

The project our funzone must ensure staff room in every store.besides the basic

facilities that need to be there the Space must be exciting for the staff. THE

employees can get fun by playing carum. Between their lunch. Tea is also available

in funzone .

BASIC AMENTIES FOR STAFF

SEATING Arrangement tables and chairs

Water dispenser

Tea,coffee at vending machine

Boards

Notice board for staff announcement targets

Employee recognition board

Folding bed

Prerna box suggestion box

News paper,magazines,motivationalbooks,comp[any newsletters.

Staff announcement facility.

POINTS TO BE REMEMBER

FUNZONE to be used for - a cafeteria restricted to staff member only

Staff meetings

Staff celebrat

OBJECTIVES OF STUDY

1. To know the level of employee satisfaction

2. To know the needs of employee.

Research Methodology
 (A) Research Methodology is a way to solve the research problem in a systematic

manner. It may understand as a source of studying how the research is done

significially .The methodology may differ problem from problem. Yet the

basic approach towards the research remains the same. The sequence or steps

followed have been explained as under:

(B) RESEARCH DESIGN : A Research Design is pre conceived scheme or

blueprint followed in competition the formal investigation . it provides the framework

within which the researcher is to work. The formulation of sound research design is

dependent on the problem identifying its mainly class for decision on research

approaches.

RESEARCH APPROACHES:

Research is basically of two types:

1. Exploratory research

2. Descriptive research

Exploratory research: The major purpose of exploratory research studies

is the identification of problem. The objective was clearly staked. It becomes

necessary to conduct exploratory research.

“Every man takes the limits of his own field of vision for the limits of the

world”.

Descriptive research: An attempt was some under descriptive research to produce an

accurate description the variable relevant to the decision being scared.

(C) DATA COLLECTION: (SOURCES OF DATA COLLECTION)

Types of data collection: The method the researcher used for data collection was:
1 Primary data

2 Secondary data

Primary data: Primary data are collected through questionaries and observations.

Secondary

data: Secondary data are collected through internet, journals, magazines, reports and

advertisement on television.

Thus in short the research methodology of the survey is following:

Research design Structured questionnaire with open ended and

close ended questions .

Data collection Primary data collected through questionnaire

secondary data from internet , report , magazine

etc
Sample unit Existing And non – existing customer.

Sample size 100

Field work Raipur city

(D) DATA COLLECTION METHOD

Researcher instrument is the tool by which the researcher can do research on specific
problems or objectiove. The most popular researcher instrument for collection data is
Questionnaire for a particular investigation. It is simple for a moiled set of questions
presented to responmdent for their answer. Due to this flexibility it is common
instrument used to collect the primary data. During the pre-testing of questionnaire,
the researcher seen the reaction of respondents and suggestion required to make
change in research instrument

.
TYPES OF QUESTIONS

(a) OPEN-ENDED QUESTION.

It is helpful in knowing what is uppermost in the mind of the respondents.it
gives complet freedom to the respondent.

(b) DICHOTOMOUS QUESTIONS

It has only two answer in the form of ‘yes’ or ‘no’ ‘true’ false’ so the
respondent ius offered two or more choise.

(c) MULTIPLE CHOISE QUESTION

It is the respomdent is offered two or more choise.
 (E) SAMPLING PLAN

(A) SAMPLE SITE

The survey was conducted in BIGBAZAR PANDRI.

(B) SAMPLING UNIT

It means “Who is to be surveyed” Here target population is decided and it is

the employees of Bigbazar and sampling frame is developed so that every one
in the target population has known chance of being sampled. So the survey is
conducted particularly in BIGBAZAR.

(C) SAMPLE SIZE

For the purpose of proper survey,there is need of perfect research instrument

to find out sample size for more accurate result about employees satisfaction at
big bazar . The sample size is 100.

FINDINGS

1. Employees are satisfied with the facilities provided by big bazar .

2. Employees are satisfied with training provided by big bazar.
3. Employees are happy with 9 hours shift.
4. Recreation activities are provided to employees.
 SUGGESTION

1. Try to provide more facilities to employees.

2. Concentration more on employees.
3. Try to provide more recreation activities to empolyees.
4. Try to introduce more training programme.
 LIMITATIONS

1. When the employees are busy we cant get proper data.

2. According to the time limit of our project we can cover only the some area.
 Acknowledgement
I Vidya Hindocha Of BBA6th Semester Express my heartly gratitude to my Guide Mrs
Suchitra Rathi for all the support given to me during the completion of my project . I
am thankful to my Principal Dr. Samir Thakur for providing me the oppurtunity to
carry out the project .
I Am Very Thankful to HR Of Big Bazaar , Mrs Saswati For the Guidance At The
Time of my project .

FARKHANDA NAURIN
BBA 6TH SEMESTER